Truck was dead. Operator had no idea how to get it started and had no other units to substitute Had to jump start it with my personal vehicle Owner is a very nice and friendly guy. But his knowledge of the truck left a lot to be desiredGene G.
Customer Reviews for Colington Pawn Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kill Devil Hills, NC 27948
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fix the online check-in app. It would not record the required pictures.Donald S.
Find someone else to represent you. The person their gave my hubby the heebeejees. Plywood up all over with slot cut into bottom . No face just voice telling him to sign.Steve H.
Le client n'a pas laissé de commentaire.ANTHONY M.
The manager was very helpfulKevin D.
Le client n'a pas laissé de commentaire.TUMEKA W.
Owner was great. Very helpfulJames C.
Le client n'a pas laissé de commentaire.Brian T.
Greg was thorough and conscientious - dealing with him assures safety with the rental.William S.
I had to drive 5 miles off the main road to some broke down pawnshop. Addin 10 miles round trip to my bill. Walk through knee high weeds. Just to rent a truck that doesn't drive straight and shakes every time I put on the breaks.Benjamin L.
Le client n'a pas laissé de commentaire.Adam B.
Our truck was available at the scheduled time. However, the online pick-up and drop-off options did not work using my iPhone. My suggestion for anyone needing to use this U-Haul company would be to take pictures of your mileage and GAS gauge. Our mileage and truck rental was calculated correctly but our gas charges were not. We put gas in the truck and managed to get the gauge spot on as we received. Again, take pictures of your gas gauge and save any gas receipts. If you call to question any of the charges, it will be your word versus theirs.Karen M.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.STEPHEN C.
Le client n'a pas laissé de commentaire.Charles K.
Dealer had trailer ready, on time and was most helpful with advice and making connections. An otherwise difficult move was made easy because of this dealer's efforts. Merci.CHETIN B.
This location was great. Had my experience been like this throughout the process everything would have been fine.Michael A.
Hire staff who have some idea of what they need to do, the people I spoke with clearly had no idea where inventory (trucks) was. The reply to my question was' sorry we cannot help you'. Problem is the staff simply do not care.Victor F.
Everything was fine. I had no issues.DAVID D.
I've rented from Uhaul for moves in the past and have been disappointed every time...this experience was no different. I was called the morning of my rental to be informed that a truck was not available, but a smaller truck was...only it had a flat and needed to be repaired. My reservation was for 3pm. I got a call just before 3 to inform me the truck wouldn't be available because there was more damage than just a flat tire. Why wait until the day the truck is needed to fix a problem? Due to the market in this area, I could not secure another truck on such short notice, lost some of my moving help due to this issue, and was extremely disappointed. To the credit of the management, they did call me about 15-20 mins. after 3 to tell me they had a cancellation and the truck I had reserved was now available. This whole process put me behind schedule, but I did end up with the truck I rented. Unfortunately, my son-in-law was driving and when he returned the truck, he forgot to top off the gas. The owner had the opportunity to ignore this fact [and should have in light of the problems regarding this rental situation], but chose to charge me to top the gas off. In fact, with every thing that cropped up over the course of the day, I was told I had to call the Uhaul 800 number to make changes for get approvals. I was in the process of a move; I did not have the time to spend on the phone with some Uhaul rep for a problem I did not create. As far as the vehicle, the interior of the truck was not as clean as I would have expected; it did not appear to have been swept by the previous renter (or more). Due to previous issues with Uhaul, I have historically rented from Penske for my last couple moves. The only reasons I used this particular Uhaul location for this move were: 1) it was more convenient, distance-wise; and 2) the owner/manager goes to my daughter's church so I trusted he'd do the right thing as a fellow Christian. Fortunately, this all worked out in the end and I was able to move on the date planned. To the owner/manager's credit, he was very nice, apologetic, and easy to deal with. But Uhaul, overall, is not at the top of my recommendation list when it comes to truck rentals. The rates are almost always substantially higher than Penske, the trucks are in poor condition, and making a reservation in advance seems to mean absolutely nothing. When moving, these are major factors. If Uhaul is to remain in the rental game, I'd suggest raising the bar across the board.Allyssa C.
Facility or office was dilapidated and we had to talk through a plywood wall the whole time to the rep who never showed himself until we went outside to get the trailer. I said this is very strange; he said it's a strange time. But once he came outside with us, he was very helpful and polite. That saved it. Even though the location was out of the way, we would probably use it again as a result.Cynthia H.
Service was friendly, efficient and effective. Hook up was fast and I was on my way quicklyJames M.
Le client n'a pas laissé de commentaire.Jacqueline M.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Patrick R.
Le client n'a pas laissé de commentaire.jacqueline V.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.Sharon R.
I knew where to take the truck. The owner was very friendly helpful guy..Harold A.
All of my needs were met and if I need to rent a truck or a trailer I will come back here for the help.Cathy L.
I was charged 75 $for 1/8 tank of gas. RIDICULOUS!!!! Never again.MICHELLE P.
Le client n'a pas laissé de commentaire.Randall P.
Le client n'a pas laissé de commentaire.Brandon S.
There was no one there but the drop off was great.FRED M.
Owner was very pleasant and helpful.Kristopher H.
Le client n'a pas laissé de commentaire.Tracy M.
I reserved a 26 foot truck and only got a 10 foot. This killed me on time, and trips for my move a 10 foot truck is not meant to move a 5 bedroom house. Per the owner U Haul had over booked.Anthony K.
Have returned many rentals to this guy that owns the place. Very congenial and helpful guy. Treats me like a friend. A definite plus to your companyHAROLD A.
Le client n'a pas laissé de commentaire.Shannon M.
Le client n'a pas laissé de commentaire.CATHY B.
Le client n'a pas laissé de commentaire.FREDERICKMORGAN L.
I paid for 2 dollies got nothing plus paid for 20 clothes to protect stuff got nothingAngela V.
Can't really rate this location as it was closed when I turned in the truck. I tried to return the truck in Powell's Point and the employee was rude and refused to take my truck. Due to that I had to backtrack and return the truck at a location in the opposite direction I was traveling. I therefore got charged for extra miles and gas! Everything was great until it was time to return the truck.Nanci C.
Staff is great. Made me feel like a family member.David S.
The guy at the Colington location was very helpful and polite.Carlton H.
Service was timely and efficient.Martin M.
Le client n'a pas laissé de commentaire.Jeffrey B.
The man who runs this location was not well informed about the logistics of running his business. He didn't check in my trailer on time of return and charged me extra due to his own choices of closing the business on Sunday's. He has poor customer service, which included him hanging up on me when I was calling about unknown charges he was making to me, as well would not talk to me and would only talk to the man I brought with me. The rental was in my name and yet he disregarded what I was asking and would only explain or talk to my friend, the man. His attitude was poor and I will not be renting from him again. I had to go out of my way to get to his location when I made the rental appointment over a week before my date of use, which was to be in grandy. I am highly disappointed uhaul would allow me to be treated in such a manner, especially as this being my first time as their customer. I was intending to use uhaul again shortly to move more Items in my new home but now I'm reconsidering. His attitude toward me was defensive in the beginning of our first conversation when he was making sure I wasn't related to another Mr. Slaughter who he didn't like. Which I am not. His attitude is unprofessional and my feelings are hurt. However, the customer service at shoreline in grandy was impeccable. They all were kind and very professional, I only wish my trailer I rented was sent there like they were told it would be.Katie S.
Le client n'a pas laissé de commentaire.Jennifer T.
There were several very religious comments and remarks being made by the owner of the location that makes customers feel uneasy if they are not very religious. I would not use again for that reason alone.James D.
Le client n'a pas laissé de commentaire.ZAID RAHMAN A.
Very friendly staffDinar S.
concerned we were charged twice. Initially, paid for towing then added 25,00 $ insurance. Want to make sure we only paid once.RONNIE S.
Great experience and very reasonable.Robert C.
We got the wrong truck and this caused us problems all the way through the trip. Not sure how this happened but this location is hard to get hold of and we ended up having to fix it on the other end.Elizabeth W.
My truck was ready. They contacted me the day before to confirm and adjusted my pickup time as i needed. Did a safety check and made sure I understood the controls and wished me luck.Nancy A.
Le client n'a pas laissé de commentaire.Joe B.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Stanley L.
Le client n'a pas laissé de commentaire.Louis P.
Le client n'a pas laissé de commentaire.Phill L.
great serviceTony S.
The owner was very kind, helpful and had the car trailer we needed on a holiday weekend. Definitely recommend this site to others.Mary P.
Le client n'a pas laissé de commentaire.gary E.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Clair S.
Beat u haul place I've ever used. It's the second time I've dropped equipment off there and both times they have been amazing.Joseph T.
This is the second time I've used this location to drop of equipment. This location is fantastic! Super nice, very professional, and very helpful. It's been a pleasure to deal with this location both times.Joseph T.
Le client n'a pas laissé de commentaire.Christopher D.
Owner locked us in the office for 35 min before returning to assist us with our pick up. Now we were there 15 min early for pickup but owner went outside and fiddled with other trucks and then disappeared from site before another customer that arrived called him on his cell to find out where he was. Owner did say it was a busy day but it was odd and uncomfortable being locked in the office. Also there was no heat in the office so it was quite cold.Erica H.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Denise T.
Le client n'a pas laissé de commentaire.Janice D.
Le client n'a pas laissé de commentaire.Harold S.
I picked up the truck at 9:45am on Saturday. It was logged as 9am. I returned it 2 days later in NC on Monday at 9:36am. I have photo proof. I got an unfair surcharge of 40 $. Didn't appreciate the 3g surcharge either. I picked it up with less than half a tank. I tried to peg the level at the last gas station before dropping it off. Perhaps the measurement was right, but trucks should be filled at the beginning so the customer doesn't get nickled and dimed. Will not use U-Haul again if these charges remain.Holden H.
If you're gonna be able to rent online and not supposed to deal with anyone then that's the way it should be. I was supposed to be able to do it even if the place had been closed. It woulda been better if I could've done that when I picked it up.David H.
Le client n'a pas laissé de commentaire.DENNIS G.
Le client n'a pas laissé de commentaire.edmund P.
The App for picking up after hours does not function well at all. It is slow and often freezes up my phone. Gary is incredible, always friendly and great to work with.BRIAN H.
Le client n'a pas laissé de commentaire.JAMESHERBERT V.
Nice, easy, smooth drop off. Love this location!Daniel H.
Le client n'a pas laissé de commentaire.Marilyn K.
Le client n'a pas laissé de commentaire.Sandy L.
Extremely friendly and helpful! Absolutely recommend. Clear directions about drop-off and easy to book a reservation for one and complete the check-out process! Merci.Shelby H.
The guy at Collington pawn was A1. 100 % satisfied with the service.David T.
Very friendly! Made drop off nice and easy!Daniel H.
Le client n'a pas laissé de commentaire.Patrick E.
Le client n'a pas laissé de commentaire.james I.
Le client n'a pas laissé de commentaire.Gregory W.
The person here informed up about asking for a refund since it was a very bad experience with the truck and trailer. Plus they where dirty when we picked up.Artesia C.
Le client n'a pas laissé de commentaire.JOHNTHOMAS C.
Le client n'a pas laissé de commentaire.Barton M.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Melvin S.
Le client n'a pas laissé de commentaire.Mimi G.
Le client n'a pas laissé de commentaire.FRANKLINKEITH A.
The trailer broke in the middle driving down the turnpike! They rented out faulty equipment and did not make sure it was safe to drive.Elizabeth B.
Drop off was finePATRICK B.
Le client n'a pas laissé de commentaire.Kevin W.