Woman who checked out truck was great. She was friendly and multi tasked great. She had multiple people in locations. The gentleman who checked truck in complained about it and didn't want to look at before check in pictures and return pictures. Because of this the fuel was marked wrong and I'm being charged $66 dollars for fuel. I drove exactly 20 miles and had truck for 3 hours. I put $20 in gas which put it over what was In it! NOT HAPPY BECAUSE NOBODY CAN TAKE CARE OF THIS TODAY!Rob S.
Customer Reviews for Commanders Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Niceville, FL 32578
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h30 pm
- Dim : 9h am à 2h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented a tow dolly. The tow straps had been ratched into the ratchets with all th excess strap wound inside the strap that it took me nearly 40 minutes to loosen them enough to get the straps free because it wasn't checked when it was turned in.Troy S.
not a dedicated U-Haul store one employee running running a convenience store and U-Haul rentalsMark G.
Le client n'a pas laissé de commentaire.BRANDON P.
Le client n'a pas laissé de commentaire.Todd D.
Truck needs some maintenance. Deftosters didn't work, steering loose. Over all truck looked well usedDavid B.
Le client n'a pas laissé de commentaire.JEFF M.
We were unable to lift the trailer to set it on our truck hitch. Luckily we had a jack and we're able to raise the trailer using it but others may not have the equipment available. I suggest having equipment to help lift the trailer.James S.
Offer trucks with cruise control.Carlos P.
It's a pretty solid locationJOSEPH F.
Le client n'a pas laissé de commentaire.Ethan M.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.WILL D.
Le client n'a pas laissé de commentaire.ALLISA D.
Issues started at checkin. â€œOnline remote checkinâ€ took 20 minutes waiting in line. Not to mention location tried to charge me for 9 gallons of gasoline for no more than an 11 mile rental. How is that possible?! Rental also had a roach and several hand towels located inside, and had to provide photo proof of gas tank and mileage. Surely they could check those items? Would not recommend! Contacting visa for a partial refund.Michael D.
The stop box was a little hard to find as it was not next to the entrance door.Eric S.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Walter D.
Le client n'a pas laissé de commentaire.Jeff W.
This location only had one guy working and he was responsible for all the gas station pumps and the convenience store while also doing the U-Haul rentals. I had to find and then hook up the trailer myself and then he instructed me to bring it back to the front of the store so that he could take a picture of how I did because that was his requirement. I did all of this over my lunch break so I pre-loaded my payment and license information to make it quicker. However, I still had to wait about 20 minutes while everybody walked in to buy their soda and candy bar and I stood there for the waiting for him to deal with the whole line first.Matthew P.
Le client n'a pas laissé de commentaire.JAMES P.
Actually I moved out almost a month before on Sep 19 and notified the owner on Sep 20, the next day that I moved out on Sep 19th, 2021. Please update my account accordingly.LISA L. | Expérience générale
They have to stop processing your order to ring up convenience store customers constantly. They need to hire more help.KATHY T.
I was charged for a half tank of fuel when I received it with less than 3quarters of a tahk the truck shook real bad under 40 mph the steering was loose and the brakes were not good also the ramp was in horrible Condition worse U-Haul I have ever rented will go with another truck rental company in the future if some kind of reimbursement is offeredGARY S.
I had reserved a 10 foot truck to be picked up at the massive Uhaul center less than a mile from my house but was told I had to drive 28 miles to this location to get the truck. That sucked. The people at the pickup location were nice and it was fine but driving 28 miles to get it sucked.Chris O.
Poor customer service. No one came outside when picked up truck. Just handed the key. We had to find our own truck. Wasted so much time. No assistance whatsoever.Jason L.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Patsy P.
Le client n'a pas laissé de commentaire.Adam W.
Le client n'a pas laissé de commentaire.rodney K.
The man who performed our transaction multi-tasked during a fairly busy time and was exceptional. Professional, courteous and easy to work with.Antony G.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.FRANCISCA O.
Le client n'a pas laissé de commentaire.jeffrey P.
No real direction on where the truck needed to be dropped off. Employees acted like they were irritated to answer questions.Michelle C.
Was given a muddy truck that I had to walk thru a field of knee high weeds to find on my own. Didn't do a walk thru to see if all was good with truck. Drove U-Haul home to find that a homeless man had made himself a home in the back. I called the guy I rented from and couldn't get thru not had anyone call me back after being told he would. I then proceeded to call corporate and they handled it appropriately. They made sure I was taken care of in the end.jessica R.
Easy drop-off. They were closed, so we were only outside and no one assisted us.DAVID S.
The return store was also 45 min drive. I called the Niceville location and the gentleman said there would be a charge if I dropped it at the SRB location. We proceeded to Niceville. Once returned, a charge appeared on my receipt for the difference in half a tank and 3/4 tank of gas. So, the offer from the Alpharetta location clerk was not honored by the Niceville location. I did not complain. I understand various challenges in locations, franchises, ownership, etc. And the frustrations when servers are down. However this was a sub par experience and caused us an overnight delay in our move. Kitty Whitneykateri W.
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Sharolyn Q.
Le client n'a pas laissé de commentaire.Ankur P.
The truck is was in May need to go in for servicing, the transmission to me may have an issue and I know that you would want your customers to be safe when using your trucks, thank you and God BlessJoyce W.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.TONY M.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Dennis P.
Very rude and was cussed at by both the owner and his son. Shocked Uhaul would be associated with this location. Very disappointed.Heather D.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Steven S.
Truck had trash in cab. Engine light was on from the first time I cranked it. I assumed it was a reminder to have the vehicle serviced soon because the engine sounded fine and no one at Commander's said anything. I had wanted a 15' truck for a Destin, FL to Freeport, FL move but the dealer only had a 10'. This resulted in me spending twice as much time and miles. Also, I was supposed to be emailed a receipt but I never received it.Maxie R.
Over charged. Representative was very rude unpleasant. Uhaul needed mechanical work.Angela R.
Le client n'a pas laissé de commentaire.CHARLIE K.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.Larry W.
The location was perfect.Jacqueline H.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.Michael W.
Only one attendant at a gas station who was working on my reservation between helping other customers. It took about 30min to complete my reservation. I asked if she could help me get it hooked up because it had been years since I'd towed a trailer. Attendant said she couldn't leave the store. Went out the lot and found my trailer, the ball socket clamp was so rusted I couldn't twist it to lock it place on the hitch. Attendant had to assign me another trailer, which took another 15min. It was terrible customer service coupled with poorly maintained equipment.Kelly H.
Le client n'a pas laissé de commentaire.John L.
We were directed to location accross the street at a storage unit. It took some time to maneuver around the storage unit with truck and trailer. This location wasnt where the truck was suppose to be. We finely figured out where to leave the truck. We had to go get and move to location. The location given to us was 22 miles from where we moved to. This required us to cross a toll bridge that ended up costing us another 20 dollars to drop off and get back. This in my opinion is rediculous just to drop a truck off. I would probably not use u haul in the future due to this. Also the app and process that is used to return vehicle is a joke.Chad M.
Le client n'a pas laissé de commentaire.STEPHEN S.
Equipment was not ready for pickup; location did not have quantity of furniture blankets requested.Andrew L.
Le client n'a pas laissé de commentaire.Heidi C.
Le client n'a pas laissé de commentaire.John G.
Didn't find out until after departure that the a/c didn't work. Halfway through the trip the gas cap came off causing a fuel spill.aaron C.
Le client n'a pas laissé de commentaire.Michael P.
The truck had a terrible squeak. While driving in the rain the seat belt connected to the upper sides of the truck, on the right and left side was just pouring rain on us. Not Good!Colin M.
Both my pickup and drop off locations were the same. The staff at the convenience store were super helpful and picking up and dropping off was a breeze.Hannah S.
Poor customer service Collins the manager that's oversees the area is a liar made promises he did not keep they was not prepared the day of rental wrong truck size after I booked 4 days in advance dog hair in cab of truck F- rent from Penske good service good trucksKenneth G.
When we arrived at the UHaul location, the clerk would not give me credit for the amount I had already paid online when I thought I could use a smaller trailer. I called about changing the size of the trailer and was told that we could work that out when we picked it up. The clerk did not know how to do that, and said I could work it out later. We were supposed to get a dolly, but none available. The clerk was very nice and apologetic, so I have not problem with him. We returned the trailer on Sunday Feb. 25, but no one was there.Jo F.
I am very happy and when I'm happy that's more ??Kenneth G.
Le client n'a pas laissé de commentaire.jeff A.
They over charged me and where not helpful.Though U-haul did make good on the over charge,so I will use Uhaul again.just not that location.Roger G.
No complaints. Manager/owner was nice, helpful.Travis S.
Le client n'a pas laissé de commentaire.Joshua Y.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.Janet B.
Le client n'a pas laissé de commentaire.TONI H.
Le client n'a pas laissé de commentaire.MIKE F.
Le client n'a pas laissé de commentaire.David D.
The truck shakes a lot, the engine was weak.Tiago S.
Le client n'a pas laissé de commentaire.charles M.
Commanders mini storage is excellent. They have everything up and ready to go. This is not the first time that I have dealt with them. Recommend them to all my friends. Merci.david ralph H.
Le client n'a pas laissé de commentaire.bill K.
Le client n'a pas laissé de commentaire.Paul B.
Great people, very helpful service orientedjoel R.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.John I.
The location seemed very ill-prepared to handle U-Haul truck rentals. Their primary business is a convenience store. The clerk was working alone when I arrived and told me that the computer system was down. He had to set my rental up over the phone with U-Haul's call center... all-the-while, he's trying to juggle customers who are in and out of the convenience store needing service... so, he ended up giving me the keys to the truck and had me go outside and get the truck out of his back lot myself. We didn't do a walk-around, and we didn't check the gas. The only contractual paper that I had, I later discovered was entirely in Spanish, so I couldn't read anything on it. Luckily, I had a brand new truck, so there was no damage, but the truck was dirty and had tons of old blankets in the back of it.. as I suspected, when I went to turn the truck in, the mileage was all wrong and there was no indication of where the gas was when I accepted the vehicle, so U-Haul initially tried to hit me with a bunch of extra charges. Luckily, the receiving location at Causeway in Metairie is much more organized and was able to sort everything out for me after about 20 minutes at no extra charge.Matthew R.
Le client n'a pas laissé de commentaire.beulah Z.
Le client n'a pas laissé de commentaire.Dan C.
This location was poor and U-Haul had the wrong physical address for it in the e-mail that was sent to me. Also, my trailer was very old and looked like it should be retired.Brian M.
Tiffany was a pleasure to work with and had a great attitude.Jeff F.
Le client n'a pas laissé de commentaire.ernesto C.