The truck was clean and in good shape but the gear shift was difficult to get in the proper gear and the engine would abruptly drop speed when i was going downhill, just going 60 MPH.
MARY F.
Customer Reviews for Community Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It should be more clear on the website when purchasing/reserving furniture covers that they are rental only. I was under the impression they were for purchase. Please include this on your site in a more visible manner.
Evan B.Great service. Helpful staff.
MUSTAFA M.Everything was great, from the initial phone inquiry, to making the reservation, to the quality of the vehicle, to the personal interaction with staff on site.
John B.Mark is awesome! Always a quick easy transaction. Best U-Haul dealer in Charlottesville hands down!
Thomas P.The staff was very friendly and helpful.
Edward W.This is a well run operation and on this rainy day where the manager (Matthew I think) was extremely busy fielding calls he handled my rental, other peoples les' queries, and other renters arriving with great expertise and knowledge. Also when I returned to pick up and move my car he came over to check on me in the pouring rain. Very attentive and customer service savvy.
Allan N.Just dropped off outside of hours. Was a simple process dropping off outside of hours.
Thomas F.They were understaffed while getting me set up. I would suggest staggering out the pick up times or encouraging people to use another type of pickup service.
Tyler H.My service was very courteous ,kind and prompt I would definitely recommend your service to anyone
JONATHANLEE F.The gentleman working the counter was so nice and really helped me out. After having my bank accounts closed to due to someone who stole my phone was making charges on my acct.
Curtis R.Very friendly
MARIOALBERTO A.No approvements necessary.
George J.Excellent experience. Friendly, fast, and the van was in great condition.
Amy P.Fast and easy! Staff very helpful.
Michael B.The van's windshield was dirty, got on the highway and discovered no windshield wiper fluid to clean it. .
patrick M.Everyone was wonderful helping me in a really tough bind. I would not hesitate to rent from them again.
Michelle S.I got top flight, friendly , knowledgeable and efficient service. See no need for improvement. Very pleasant experience.
Margaret H.The return policy was not clearly explained to me, the sign on the door is not posted in a very noticeable place, and the instructions on the sign were unclear.
Kara F.Not a huge deal, but was charged an extra $12 for gas that was never there. Had photo documentation but apparently a 15 minute policy was there that I had no knowledge of. Weird way to make a buck
James M.Great customer service! Chris was a pleasure to work with! Friendly and courteous !
Kristen T.I did not receive a copy via email of final bill.
Sherry M.We consistently receive excellent customer service from this business. Merci.
Robert A.Gas gauge would not register properly when fueling the truck. It would stick and as a result, I overfilled the truck for return. Not the problem of rental location, but it probably cost me $30 extra in fuel.
Thomas G.Best U-Haul rental dealer hands down!
Thomas P.Always a good experience here
Gregory M.Great service. Organized, efficient. I have rented several times from this location…they are always great.
William B.Very pleased with the rental. No issues at all. Thx!
Paul S.Check window washer fluid.
Steven R.Mark was kind, courteous and efficient. It was my first time renting a uhaul on my own and I didn't have any questions or concerns as he made it easy for me to understand the process . The van was shockingly easy to maneuver as well!
MELISSAJOANNE N.“Low washer fluid†alert light was on.
KENNETHEDWARD N.The attendent was great as always. Thank you for doing a great job.
DAVIDLEE S.love this location! Mark is super friendly and fast easy checkout process everytime!
Thomas P.Rent here regularly and ALWAYS an EXCELLENT EXPERIENCE! Mark and his staff are wonderful!
Thomas P.My total experience was awesome however the app was not working. I called customer service and they assisted me after a 20 minute wait
Scott H.It was a very simple experience we had no trouble at all
Anne P.Amazingly, friendly service with unusual good will towards the customer. Je les recommande fortement.
Heidi Johannesen P.Best managed U-Haul that I've ever seen.
Hunter J.Great service and friendly people. I would recommend this to anyone.
DUSTIN M. | Expérience généraleStaff is super nice and helpful! 10/10 service
Priscilla O. | Expérience généraleGreat place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.
Karen K. | Expérience généraleMerci
Robert F. | Expérience généraleExcellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it's for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it's been a pleasure.
Adrienne Y. | Expérience généraleEveryone was very helpful
heidi h. | Expérience généraleExcellent service
Lindsay B. | Expérience généraleThe facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor
Benjamin M. | RéservationIt was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Merci!
leslie s. | Expérience généraleThe staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location
carmen c. | Expérience généraleVery helpful staff.
STEPHANIE R. | Expérience généraleAfter a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.
Robert P. | RéservationGreat customer service! Clean facility!
Ashley G. | RéservationGreat place!
PATRICK R. | Expérience généralePerfect place, perfect people. Makes that aspect of moving a refief. Merci!
jay o. | Expérience généraleStrange a huge piece of glass was in storage unit that wasn't in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.
Julie M. | Expérience généraleWe had this space for nearly 3,5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.
ROSS E. | Expérience généraleI was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.
KELSIE D. | Expérience généraleI've rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Merci encore!
OLIVIA H. | Expérience généraleI would recommend community storage to anyone. Very nice people!
TERRY G. | Expérience généraleService was excellent and the people who helped with the contract were very professional.
Privacy R. | Premières impressionsAlthough they did not have a unit large enough for me, they were very helpful accommodating!
Privacy R. | Premières impressionsfriendly helpful clean
Privacy R. | Premières impressionsStaff are great and the facility is clean and convenient.
Privacy R. | Premières impressionsStaff are great and the facility clean and convenient.
Privacy R. | Premières impressionsI ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.
Privacy R. | Premières impressions