Évaluations des clients Community Self Storage

Nobody around Sunday. Checked out on Monday ,Ok.

Check in person very helpful.

u haul web site is cumbersome and time consuming; web site quit twice and little help from pick-up location where lawn mower and busy street were next to service window. It took over one hour to pick up the truck, time which should be available for moving. Your new web-based approach is terrible customer service. Web site works particularly poorly and often will not open with Safari.

Keep up the great job!

The first time experience with self check in was frustrating. The one line chat person for customer service for the online check-in was poor. Luckily a representative of this location was on site and was extremely helpful. I believe he said his name was either MARK or Mike Hammond.

We drove 65 miles. Before to drop off the truck we filled the tank with gas. It turned out 9 gallons! For 65 miles. That's not right.

I absolutely like the online rental process, and the manager was very nice professional and helpful to me. I would highly recommend this location. Thanks for your service.

I would make the no contact check in less time consuming and the phone verification part is the most difficult part people aren't always available to answer the phone and then to have to wait for a answer is very very time consuming . I was on site at 10:45 for a 11:00 check in and didn't get checked in until 11:30 this was entirely too time consuming. I should have just selected the regular check in option.

It was very difficult to get the u-haul after arriving at the facility. The process was very lengthy and had many hiccups. There was no one on site and the website was clunky. I could not get the location setting to work on my phone, so I had to use a friend. There was no mention of needing a second form of ID, and information like this as well as a photo of my ID should have been asked when I first started the reservation. The customer care representative took her time doing the paperwork on her end, and did not provide any updates. The first secondary contact was rejected, and we were never told. In the end, it took about 45 min to get the u-haul, which made me late to my next appointment. The u-haul also did not have a full tank of gas, which was hard to measure when refilling it. I would not recommend anyone going to this location after hours. There should really be someone on site on Saturdays when most people are in need of a u-haul.

The gentleman in charge of the location was very helpful. He had great patience in guiding me through the arduous online check in procedure. He should be a teacher. Very well done.

It would have been really helpful if I could have extended my rental another day. I called and asked about extending the rental and I was informed that it was not available. If it had been available for another day it would have helped me a lot. There was also a $20 change that I don't know what it was for. I'm sure that if I had read all of the fine print it would have mentioned it, but I find that to be a little bit deceptive when you advertise rentals for $19.99 but it actually costs more than twice that. I wish you would just be honest and upfront about the cost.

I was having some difficulty with my UHaul app to sign my vehicle out. The attendant, Faith, was more than helpful. She went out of her way to ensure that I had everything in order. I also needed her help later in the day, and she came through in a stellar fashion. I have always found this UHaul facility good, but Faith made it stellar.

Nothing. Very good experience. Thank you.

very helpful, I really know nothing about moving and driving a truck like this but Mr Hammond was very helpful.

Thank you for all your help

The process was easy and convenient for my needs. Everything was great. Thanks!

The location is great and the guy who worked there was extremely helpful. However, I checked in and picked up the truck via the U-Haul app, and the wait time was a bit long (~10 mins waiting for approval). I think it's fine if I could know the approximate wait time in advance, but without knowing, I was wondering if something was wrong while I stared at my “waiting for approval” screen for 10 mins.

The app is NOT easy to use.

My issues were not with this location, it is with U-Haul. My initial reservation was cancelled and the second one was difficult to activate. Very frustrating experience.

really hate having to take all the pictures prefer counter rental

Clerk struggled with completing my transaction and getting me out of there. Also very awkward figuring out what to do since nobody was at the desk and the building was closed

I had some trouble with the vehicle assignment on line and when I dropped off the truck the return app failed on my phone.

The team there was very helpful and friendly. Everything was ready and waiting to go.

The checking in was confusing online. It took half an hour. Once we got the keys everything went well.

The people here are great, and the truck was clean and fueled and ready to go. Locally speaking, no complaints--the place is well-run and well-staffed. What made this a miserable experience was Uhaul's central processing. I stood/squatted outside for 30+ minutes in the sun waiting for someone somewhere to clear me to go. People were waiting at my apartment to help load up, but the online process was agonizingly slow. We did everything right--I did the online check-in beforehand, had all my documents ready, and my spouse was ready to answer the phone immediately when Uhaul called to confirm that I'm a real person or whatever. Uhaul was just way behind and took way longer than what's acceptable, considering it costs $700+ for this with insurance and all.

Good experience

Was not able to access the online link to sign in. Customer service rep at the store can outside and was very helpful.

It was a little difficult doing the online pick-up/drop-off. Better if someone there in office and much faster.

If you are renting equipment like moving blankets or a utility dolly, it should be stated clearly somewhere during the rental process that if you return the truck after hours, that you need to have a lock for the truck or put them in the cab. I only figured this out by noticing a small sign on the door where I was to leave the keys, and got clarification after calling customer service.

The UHaul app had a couple issues, but the staff at Community Self Storage were very helpful and were able to take care of everything very quickly.

It was outstanding

Very annoyed with the employee working. Had to wait in the rain for confirmation.

First truck had an unforeseen engine problem, but it was quickly and seamlessly replaced with another one. Added maybe 3 minutes to my pick up. Outstanding service on the fly

This was a disaster, but it had nothing to do with the end drop off site. My contract said to drop off one one side of the town the night before. I arrived 30 min early and started to try and drop off, but after I arrived, the schedulers moved my drop off across town. The site I was at said there was nothing they could do and suggested I call customer service so I didn't get charged for dropping off at the wrong location. After 20 min on hold, I jumped back into the uhaul and drove to the other site. What a nightmare. Schedulers shouldn't change after sending the drop off location the night before.

Nice and friendly staff:):) Easy to rent and return.

Increase the number of photos you can upload showing pre-existing damage on the vehicle. Improve quality of online check-in. The system crashed before I had completed my check-in.

The online piece was a little complicated. There were other customers that had a challenging time figuring out the online registration. But the staff lady was very patient and helpful.

Employee was super nice and helpful

The on-line registration process went OK. But when you required that I use my phone to pick-up the truck that is where everything went to crap. If it wasn't for the very nice, helpful and polite young lady that was working this a.m. -- I would have never gotten the truck. To try and program a service that works on all mobile phones is an impossibility! Of the 2 of us trying to rent trucks this a.m. BOTH of us could not get the phone process to work!!! If this is going to be your mode of truck rental in the future I don't know if I will use you again. PLEASE re-think and change this part of your process -- OR make sure you have very well trained and polite people working the office that are willing to help.

The Mobile App and process for both pickup and drop off was simple and easy to use.

All went well

It was perfect.

The pickup/drop off process was super easy. However we had problems with the roll up door getting stuck up and couldn't get it closed. The customer service phone number for roadside assistance is absolutely unacceptable. We stayed on hold for over an hour and when someone came on the line they told us it would be between 30-90 minutes before they could get to us. Ultimately they told us just to drop it off with the door up and the nice lady at the putt putt place in the same parking lot called the manager of the U-Haul location and he advised the same. It was just very frustrating after a long day of moving and still having to drive 21/2 hours to get to our home since we moved our daughter. U-Haul DO BETTER!!!

Your check-in app and site are abysmal. They will not recognize location services; it takes way too long to get it to recognize photos in low light conditions, meaning 24 hr pick up and return is practically impossible for 10-12 of those hours; the wait time for UHaul customer service has NEVER been less than a half hour, while one waits in a dark UHaul parking lot for assistance with online check-in or return that isn't working again; the scanning requirement for the back of one's driver's license consistently doesn't work, and throws the screen into convulsions so that attempting to click on the option to take a photo instead is actually next to impossible; and your entire system has been designed to not interact with Droids in any fashion. You can not require everyone to go out and buy an iPhone for your inadequately designed app and site; and you can not charge an extra $20 for someone unable to proceed with your ridiculously long online process. And it IS long. I've done this multiple times, and it has been an enormous problem every time in the past few weeks. Address the problems, or allow distanced, sanitized in-person check-ins and returns. Stop bullying customers into using your poorly executed platform.

Service was great. Check in and out went smoothly. Truck was running smooth. Really great on mileage. My only regret is that I didn't request a truck with a plank. It would have made loading much easier. They even loaned me a phone charger after I returned the truck so I could call for a ride.

Great service as I am not so computer illiterate and was helped as needed. Great employees all the way around!

Mark Hammond was very friendly and helpful.

Mark was great! He went over the top to make sure things were ready for our move.

Make check in easier. However, the gentleman who was there that day was super nice and helpful!!!

Again, very efficient and professional - sent my final invoice quickly. Overall very happy with U-Haul - don't use all the frequently but always my first choice.

I was very happy with the service from pre-rental information to van return. My smart phone is old and the app had a little difficulty but the staff was able to make the registration system work. Good Job, Gook Customer Service

just great!

Everyone was very helpful

Excellent service

The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor

It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!

The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location

Very helpful staff.

After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.

Great customer service! Clean facility!

Great place!

Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!

Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.

We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.

I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.

I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Thanks again!

I would recommend community storage to anyone. Very nice people!