UHaul computer system was down upon arrival -- GM of the store did a fantastic job, thank youRobert S.
Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- Sat–SunDe 9 h am à 1 h pm
Heures d'ouverture spéciales
- 5/29/2023: 9h00 am à 12h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.George H.
The app was not user friendly. The van was dirtyTonya B.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Alexandre H.
The photo app in checkout didn't work. May have just been me, though.Michael M.
Le client n'a pas laissé de commentaire.bonnie M.
Le client n'a pas laissé de commentaire.Rhea S.
Le client n'a pas laissé de commentaire.Josiah W.
The truck was fine, but only had 1/4 tank of gas. I filled it up but got no credit for doing so. The before hours check out worked, but was clunky. Also the online check out quit before I finished as did the return.David L.
Le client n'a pas laissé de commentaire.CYNTHIA B.
Le client n'a pas laissé de commentaire.Anjelica O.
Le client n'a pas laissé de commentaire.JEFFREY B. | Expérience générale
Very easy to work with!Michael M.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.Srivardhan G.
First time that I used the after hours app and tech support was super helpful too.Vicky M.
People very friendly and helpful.Larry H.
Le client n'a pas laissé de commentaire.Noman V.
The van was clean although the tires were dry muddy. The van was operating just fine.robert F.
Le client n'a pas laissé de commentaire.Joseph V.
Le client n'a pas laissé de commentaire.Andrew P.
Have enough gas in the u haulkathy R.
The truck I drove was unsafe to drive. I am a master technician of 24 years of experience and I know for sure that the steering box had so much play it the steering wheel would move like 2,5 inches before the truck responded to turning. Going over bumps was scary, the wheel would almost rip out of your hand and start to DEATH WOBBLE. Worst 200 plus miles ever in a moving truck because I thought I was going run off the road the whole time had terrible steering response. It should not be rented to anyone ever until it has been inspected for safety .Gabriel B.
Try to have more truck's on hand.Lynn C.
They were helpful, contacted me for confirmation and was on time. Super important when moving!Carol S.
Le client n'a pas laissé de commentaire.Trevor W.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.Colleen C.
Le client n'a pas laissé de commentaire.Elizabeth S.
I had Great serviceEdward F.
The service was amazing, the price was reasonable, and the truck was super super clean! Definitely would recommend to anyone I canabigail A.
Le client n'a pas laissé de commentaire.Karl M.
Le client n'a pas laissé de commentaire.Marci D.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.Gabriel P.
Le client n'a pas laissé de commentaire.Jared W.
The gentleman who assisted us came out immediately after seeing us drive in. So, no wait time. He quickly and conveniently handled the return. He was super friendly. Wish everyone involved in customer service was as good as he was.Inez G.
If people use the u haul and turn it back in maybe a hour late should not be charge extra or a person should be able to keep the truck and return when they turn it onTamasia H.
After hours check in process is tedious!! Also, Saturday hours with closing later than 1:00 would be highly desirable. Lots of folks use rental trucks on Saturdays for the day, and turn in to a real person would be great, especially for folks with families.William B.
The Truck rental I rented was clean yes.but it was old very old and it had no power.but I'm grateful it got the job done.teresa C.
Le client n'a pas laissé de commentaire.Nicole A.
Le service à la clientèle était génial.Valarie J.
Le client n'a pas laissé de commentaire.Timothy B.
I did not rent a uhaul and whoever Eric did either gave them my phone number or they wrote it down wrong and now I am bombarded with texts.not cool.David S.
Le client n'a pas laissé de commentaire.Edie C.
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.Pamela M.
Le client n'a pas laissé de commentaire.Ira G.
Le client n'a pas laissé de commentaire.Charlie C.
This is my second or third rental here. Staff is very polite, very helpful.CAROL P.
Le client n'a pas laissé de commentaire.Eric H.
We used to go to the U-Haul by moose's but the last two times we had a really awful experience and so I was really afraid that this place would be like them but these guys were SO PROFESSIONAL. They were friendly and helped us quickly. They had exactly what we needed and the vehicles were new and well maintained. I know I don't have to worry the next time I need to rent a van or truck because these guys will have my back.Tiffany M.
Better trucks.Mahalia S.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.DELAI H.
Nothing - it was great!Patricia O.
Great customer service and clean trucksTekaiya B.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Alton H.
You greatPenny R.
Le client n'a pas laissé de commentaire.Katherine T.
Le client n'a pas laissé de commentaire.ADRIANNE C.
Everyone was quite helpful, but really only one person on site, he was doing a lot! (multiple customers). No complaints overall (but better staffing might be the only issue!)Kirt V.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Anja T.
Location was closed at 1300 on a Saturday! On a Saturday! Most people move on weekends. Location needs to serve customers, face to face Instructions on door for self check in of returns was in incomplete and unhelpful. Return was very labor intensive and frustrating. Even after downloading app AND going online it still took 47 minute 1-800 phone call to resolve.MARK J.
Easy in and out with night drop box.DARRELJOEL T.
Easy online scheduling, friendly customer service, and all the necessary equipment in good working order. Very pleased with the options, availability, and staff. Fair prices and simple rental / return processes. I booked our truck and supplies the day before the move, rather than earlier, because of unexpected circumstances. No issues, all went extremely well. We'll be back soon to coordinate another move and will reserve what we need with Community Self Storage aka Putt Putt UHaul.Lori R.
Le client n'a pas laissé de commentaire.Amy D.
Very satisfied.Manouchehr M. | Expérience générale
Le client n'a pas laissé de commentaire.Takisha E.
This is the only location I use, the service there is excellent. They friendly, professional and will go the extra mile. I have used other locations but this is by far the best.Veronica B.
Le client n'a pas laissé de commentaire.Kelly O.
Le client n'a pas laissé de commentaire.Srivardhan G.
Increase office hours.Joe D.
Friendly, helpful, courteous and timely service from start to finish in person and on the phone.Bobby S.
Le client n'a pas laissé de commentaire.Tenley C.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Mir Wais H.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.JONATHANPATRICK A.
The original location drop off was mot this address. We ended up losing 1,25 hours plus the hour it took to drive wasnt given extra miles to drive to the requested location. Then the location had no where to park and corporate was mot helpful. We were not able to park at the original location and signs everywhere said if towed it was our fault and people who lived there were trying to tow ys as soon as we pulled inTiffany S.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Larry C.
This is the experience everyone should have at every pickup/dropoff location.Shawn K.
There were issues with my reservation sending me to different locations for pick up and drop off than originally stated. Mark worked with the main office to get pick up and drop off changed to his location since he had the vehicle I needed to make it convenient for me. Then after I returned the truck online, I was double billed for my rental. I called Mark and he took care of getting the charges removed within an hour of calling. Even though there were minor inconveniences, I will be using this location again for any rental needs. Mark was a pleasure to work with.Ben W.
Le client n'a pas laissé de commentaire.Rachel G.
This location far exceeded all other locations I have been to. The manager was friendly, the facilities spotless and the equipment in good conditionPowell T.
Le client n'a pas laissé de commentaire.Jacob K.
Nothing! Everything was fantastic from the customer service to the vehicle. Will definitely use this location again.ROBERT H.
Le client n'a pas laissé de commentaire.Gia D.
Le client n'a pas laissé de commentaire.becky J.
Le client n'a pas laissé de commentaire.Yalitza S.
Le client n'a pas laissé de commentaire.Stephanie S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.tessie K.
Le client n'a pas laissé de commentaire.Ed R. | Expérience générale
This location is my favorite of the ones in my area. Always helpful and informative and their professionalism is appreciated.Peter A.
Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.Christine M. | Expérience générale
Mark is a great guy!LORRIE H. | Expérience générale
This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.SIMONAS C. | Expérience générale
Le client n'a pas laissé de commentaire.David G. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen B. | Expérience générale
Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.Maureen D. | Expérience générale
Le client n'a pas laissé de commentaire.Olivia E. | Expérience générale
I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.destine t. | Expérience générale
Great service and friendly people. I would recommend this to anyone.DUSTIN M. | Expérience générale
Staff is super nice and helpful! 10/10 servicePriscilla O. | Expérience générale
Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.Karen K. | Expérience générale
Le client n'a pas laissé de commentaire.Martin J. | Expérience générale
MerciRobert F. | Expérience générale
Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it's for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it's been a pleasure.Adrienne Y. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth C. | Expérience générale
Everyone was very helpfulheidi h. | Expérience générale
Excellent serviceLindsay B. | Expérience générale
The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honorBenjamin M. | Réservation
It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Merci!leslie s. | Expérience générale
The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful locationcarmen c. | Expérience générale
Very helpful staff.STEPHANIE R. | Expérience générale
After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.Robert P. | Réservation
Great customer service! Clean facility!Ashley G. | Réservation
Great place!PATRICK R. | Expérience générale
Perfect place, perfect people. Makes that aspect of moving a refief. Merci!jay o. | Expérience générale
Strange a huge piece of glass was in storage unit that wasn't in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.Julie M. | Expérience générale
We had this space for nearly 3,5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.ROSS E. | Expérience générale
I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.KELSIE D. | Expérience générale
I've rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Merci encore!OLIVIA H. | Expérience générale
I would recommend community storage to anyone. Very nice people!TERRY G. | Expérience générale
Service was excellent and the people who helped with the contract were very professional.Privacy R. | Premières impressions
Although they did not have a unit large enough for me, they were very helpful accommodating!Privacy R. | Premières impressions
friendly helpful cleanPrivacy R. | Premières impressions
Staff are great and the facility is clean and convenient.Privacy R. | Premières impressions
Staff are great and the facility clean and convenient.Privacy R. | Premières impressions
I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.Privacy R. | Premières impressions
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