Customer Reviews for Community Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Le personnel était amical et serviable. Location was convenient and easy to access. No problems

Évaluation :

5

Employees were very knowledgeable and pleasant to work with. I will be using this location again.

Évaluation :

5

Mark parking or signage for where to park 26 ft trucks etc?

Évaluation :

5

Very friendly and efficient service. Couldn't be more pleased

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The initial vehicle provided us had an issue we detected prior to loading it up for a long move. The manager was very helpful and swapped out another truck so we could be on our way. Merci.

Évaluation :

5

Friendly knowledgeable helpful staff. Vehicle was clean and drive well. Renting from uhaul was an excellent choice.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The dye from blue blankets I rented to cover my furniture came off and soiled my new beige sofa and ottoman. I will now have to professionally clean these items. Several of the blankets were extremely dirty, with hair and thick dust clumps attached to them that I did not remove them from the bag to use. I would not recommend using the blankets. I did find the truck and dolly to be clean and well-maintained.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I have rented trucks, vans and trailers from this haul (Putt Putt Lane). They have always been extremely helpful !!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very nice staff very polite and helpful!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Tire monitoring system light kept coming on. Too many "nickel dime" charges. Check out system for after hour drop-off or pay a 20 $. convenience fee is a perfect example.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

all good ! this was my 3rd time using this location because it works so well Manager always very helpful!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Cannot improve on excellent. The staff was professional, courteous, friendly and fast, most impressive. Even without a reservation I was in and out with the size truck I wanted in ten minutes.

Évaluation :

5

All went extremely well and I will definitely rent from this location again.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

We used after hours drop off, which is a great option. Website is glitchy

Évaluation :

3

To many steps for check in/check out. Need to streamline the app... Took me 20 minutes to complete the steps

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Make it so that you can change drop off locations without having to cancel your order and start a new one. I tried unsuccessfully three times online last night to change my drop off location from my original order and was not able to do so. I want up having to cancel my order and enter a new one to get this location. It shouldn't be this difficult

Évaluation :

5

Note, however, that this was NOT the location to which U-Haul initially directed us. The location to which we were initially directed, which is still listed on the U-Haul website, is no longer a U-Haul franchise. All considered, this was not a good experience. We will not be using U-Haul again.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Someone met me promptly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very well run location in an excellent location.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I when I got there I had a very low blood sugar. I didn't have my glucose tablets with me. The gentlemen was diabetic and understood . He gave me something to eat and saved me . He was real helpful after an upsetting experience before that getting a truck.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff was very friendly and helpful. They answered all of my questions and were very patient.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Provide snacks. Hahaha Serriously, the service was excellent, the truck was a life saver. Mark Hammond is so awesome!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I've always used this location!!❤️ Best customer service.

Évaluation :

5

This was a pretty trying UHaul experience from the get go, from having my first reservation unfilled to ending up with a truck bigger than I needed/wanted to getting dinged for a fuel cost when I have a photo of the fuel gauge that had me spot on where I believed it needed to be (3/8 of a tank).

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Not related to the pickup location U haul never gave us the pick up or drop off location until we were on the phone for over 1 hour calling the 1800 number and then the location regional coordinator. The emails and text informed us that what we requested may not be available and that was the ONLY communication until we called to confirm. Would you consider refunding part of our expense for the additional work we had to do just to pickup and drop off. We were told that this is uncommon. I am not sure what happened to our reservation.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I was unable to use the web-based return function due to your slow computer functions. Also unable to get through to a customer service rep on a Sunday evening -- waited on hold for ten minutes then gave up and expected to have to pay the 20,00 $ penalty. The people at Community Self Storage were very understanding and commented that they realized how bad the automated drop-off routine is and did not charge me. I rent a truck approximately twelve time in a normal year and hope you will get your company stuff together enough to match the superior service from Community Self Storage and make the corporate experience more reasonable for your loyal returning customers.

Évaluation :

5

Gorgeous 👍

Évaluation :

5

Very quick and friendly service. The truck was practically new.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Mark was friendly, flexible, and accommodating. The customer service at this location is nothing short of excellent. Most of our moving day was stressful, and we had a ton of setbacks, but Mark worked with us to make sure we had the best experience possible. I highly recommend this location for all moving needs.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent customer service. Everyone was extremely friendly, kind, and knowledgeable.

Évaluation :

5

This is the only Uhaul in the area that I'll go to for service. That's not to say that others in the area are bad, this one is just the best there is.

Évaluation :

3

Was supposed to be open and was closed

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast easy process.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very easy to do mobile pickup on a Sunday!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very professional, friendly, and efficient. Fortement recommandé!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

You were good boys thank you for everything

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff were very friendly and helpful, and were mindful of COVID19 precautions. The on-line reservation system was easy to use and when I had trouble using it for my after-hours return the staff took care of it the next day no problem.

Évaluation :

5

Very professional staff; super convenient and easy to get to location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff were terrific. They were courteous, efficient, and very helpful. The van was spotless, and easy to drive. Great job!

Évaluation :

4

These ratings only ask about locations, not about the uhaul customer service experience as a whole. My recent experience was very poor and left me extremely frustrated with uhaul. Not only was my reservation bumped the day before my pick up, when I went to the second location (13 miles from the original), there was no equipment there and the people noticed my reservation had been double booked. I had to drive an additional 45 miles out of my way to pick up a truck. Out of “courtesy” they gave me a larger truck with a discount, however by the time the additional fees were added, I ended up paying more than my original. Then when I requested a later drop off time free of charge for the aggravation, I was told no. I spoke with some manager who identified herself as the highest level person I could speak with and she “couldn't help me”. But she did say there was an hour grace period. That was a lie. I was charged an extra day for a 20 minute delay past my 1:00 drop off time. I relocated from Virginia to Maryland and drove through horrible traffic to get here, encountering time delays. They knew ahead of time I was requesting a later drop off but decided not to extend customer service. What do reservations matter if customers are going to lose their bookings, have to drive nearly an hour out of the way to pick up equipment, then get charged a full extra day when the customer has already requested an extension? Oh and to boot, the size truck, being larger than I requested, led to my items shifting out of place and falling. And I was still charged more for it. This company does not follow good customer service practices and I will carry my stuff on my back and walk before renting from uhaul again. You've lost a customer and I'm going to tell everyone I know about my experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The man who runs this uhaul is very helpful and very nice. The whole rental process is easy and enjoyable.

Évaluation :

5

Le service a été excellent.