Le client n'a pas laissé de commentaire.George M.
Customer Reviews for Community Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Charlottesville, VA 22901
(Located on Rio Road east of the mall and Rt 29)
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- Sat–SunDe 9 h am à 1 h pm
Heures d'ouverture spéciales
- 4/9/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Pamela M.
Le client n'a pas laissé de commentaire.Ira G.
Le client n'a pas laissé de commentaire.Charlie C.
This is my second or third rental here. Staff is very polite, very helpful.CAROL P.
Le client n'a pas laissé de commentaire.Eric H.
We used to go to the U-Haul by moose's but the last two times we had a really awful experience and so I was really afraid that this place would be like them but these guys were SO PROFESSIONAL. They were friendly and helped us quickly. They had exactly what we needed and the vehicles were new and well maintained. I know I don't have to worry the next time I need to rent a van or truck because these guys will have my back.Tiffany M.
Better trucks.Mahalia S.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.DELAI H.
Nothing - it was great!Patricia O.
Great customer service and clean trucksTekaiya B.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Alton H.
You greatPenny R.
Le client n'a pas laissé de commentaire.Katherine T.
Le client n'a pas laissé de commentaire.ADRIANNE C.
Everyone was quite helpful, but really only one person on site, he was doing a lot! (multiple customers). No complaints overall (but better staffing might be the only issue!)Kirt V.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Anja T.
Location was closed at 1300 on a Saturday! On a Saturday! Most people move on weekends. Location needs to serve customers, face to face Instructions on door for self check in of returns was in incomplete and unhelpful. Return was very labor intensive and frustrating. Even after downloading app AND going online it still took 47 minute 1-800 phone call to resolve.MARK J.
Easy in and out with night drop box.DARRELJOEL T.
Easy online scheduling, friendly customer service, and all the necessary equipment in good working order. Very pleased with the options, availability, and staff. Fair prices and simple rental / return processes. I booked our truck and supplies the day before the move, rather than earlier, because of unexpected circumstances. No issues, all went extremely well. We'll be back soon to coordinate another move and will reserve what we need with Community Self Storage aka Putt Putt UHaul.Lori R.
Le client n'a pas laissé de commentaire.Amy D.
Very satisfied.Manouchehr M. | Expérience générale
Le client n'a pas laissé de commentaire.Takisha E.
This is the only location I use, the service there is excellent. They friendly, professional and will go the extra mile. I have used other locations but this is by far the best.Veronica B.
Le client n'a pas laissé de commentaire.Kelly O.
Le client n'a pas laissé de commentaire.Srivardhan G.
Increase office hours.Joe D.
Friendly, helpful, courteous and timely service from start to finish in person and on the phone.Bobby S.
Le client n'a pas laissé de commentaire.Tenley C.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Mir Wais H.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.JONATHANPATRICK A.
The original location drop off was mot this address. We ended up losing 1,25 hours plus the hour it took to drive wasnt given extra miles to drive to the requested location. Then the location had no where to park and corporate was mot helpful. We were not able to park at the original location and signs everywhere said if towed it was our fault and people who lived there were trying to tow ys as soon as we pulled inTiffany S.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Larry C.
This is the experience everyone should have at every pickup/dropoff location.Shawn K.
There were issues with my reservation sending me to different locations for pick up and drop off than originally stated. Mark worked with the main office to get pick up and drop off changed to his location since he had the vehicle I needed to make it convenient for me. Then after I returned the truck online, I was double billed for my rental. I called Mark and he took care of getting the charges removed within an hour of calling. Even though there were minor inconveniences, I will be using this location again for any rental needs. Mark was a pleasure to work with.Ben W.
Le client n'a pas laissé de commentaire.Rachel G.
This location far exceeded all other locations I have been to. The manager was friendly, the facilities spotless and the equipment in good conditionPowell T.
Le client n'a pas laissé de commentaire.Jacob K.
Nothing! Everything was fantastic from the customer service to the vehicle. Will definitely use this location again.ROBERT H.
Le client n'a pas laissé de commentaire.Gia D.
Le client n'a pas laissé de commentaire.becky J.
Le client n'a pas laissé de commentaire.Yalitza S.
Le client n'a pas laissé de commentaire.Stephanie S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.tessie K.
Le client n'a pas laissé de commentaire.Ed R. | Expérience générale
This location is my favorite of the ones in my area. Always helpful and informative and their professionalism is appreciated.Peter A.
Large selection of equipment, convenient location, and most of all-courteous staff. Could not ask for more.David P.
I was a walk in at a very busy moment in time and the manager was very accommodating. I felt bad for not calling ahead but he gracefully handled my rental request without delay. I have rented from him before and will rent again as I am in process of moving to my mothers house to care for her. He is a sure thing. You have a great employee for your franchise unless he is an owner/operator. He handles himself as such. Sorry I did not get his name as I am usually terrible with names but I remember him from last time I rented. Great service! Thank you, Brian Sbrian S.
Mark was very helpful and made a very stressful situation much more manageable.Eliza M.
Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.Christine M. | Expérience générale
mobile check in and out was greatKELLY J.
Great customer service and simple mobile support with securing and returning there rental truck.Patti S.
Le client n'a pas laissé de commentaire.Mindy W.
The lady in the office is amazing, courteous and kind. It's so nice to interact with her, always smiling and helpfulMercedes B.
Darn perfect.Charles B.
Even though I arrived 90 minutes before opening, the gentleman that manages this location (Mark) helped me navigate the app.Spencer B.
Le client n'a pas laissé de commentaire.Sarah L.
Le client n'a pas laissé de commentaire.Lorinda E.
Mark is a great guy!LORRIE H. | Expérience générale
Very friendly, courteous and helpful staff.Stephen C.
Amazing customer service. Will rent again and recommend.Ellen L.
Very easy online booking process saves time at counter. Personnel are friendly and helpful! Super convenient!Kellam W.
Le client n'a pas laissé de commentaire.ahmad J.
I reserved a truck online at a different location. Called and was told to pick up at a different and less convenient location. When I got there (Community Storage), was told it was at a third location. The owner was super accommodating but I am unimpressed with how U-haul handled my reservation and failed to communicate changes you made.Gregory K.
The customer service was good and the process went very smoothly. Pickup and drop off were very easy. The truck was very clean. However it was a bit bumpy and jerky it felt like the transmission had something weird going on. It would rev up when braking and jerk and bump when giving it gas. This was my 1st time ever driving something that large and it went very well. Only downside is the rental price and mileage are a bit pricey. Overall a good experience.Yukie J.
Le client n'a pas laissé de commentaire.RAM A.
Le client n'a pas laissé de commentaire.Solomon T.
Le client n'a pas laissé de commentaire.Candice R.
Le client n'a pas laissé de commentaire.Denise S.
Le client n'a pas laissé de commentaire.MARK G.
Le client n'a pas laissé de commentaire.Gladys H.
Le client n'a pas laissé de commentaire.Arnoldo V.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Christopher S.
As sometimes happen, things went awry. The movers lined up through U Haul failed to show, rending the truck I had rented useless. Mark went to extra lengths to make things right.Rogers H.
Le client n'a pas laissé de commentaire.Patricia L.
Showed up close to closing, not expecting to get to rent a truck, but they very kindly helped me anyway. Was on the road shortly after closing. Much appreciated.Chad A.
everything went well. No problems.Michael M.
Le client n'a pas laissé de commentaire.Charles K.
They had to clean the truck before i could take itDelores J.
Vehicle needs cruise control.John P.
Le client n'a pas laissé de commentaire.JOHN S.
Mark went way above and beyond to assist me. I can't thank him enough for his help. The truck functioned with no issues. My only complaint is the UHaul early check in process via the website. I could not get it to work on my phone no matter what settings I changed as suggested by the UHaul rep I contacted via chat and voice. I lost a good half hour trying to do a "fast" check in. Had it not been for the early arrival of Mark, the owner of this location, I would still be standing in the parking lot trying to check the truck in. It seems the check-in process was designed by IT people not understanding we all don't know the intimate workings of our phones. If I can't just click a couple icons to get what I need without changing an array of settings, then it's not useful. As the expression goes, "it's not ready for prime time."Ken V.
Le client n'a pas laissé de commentaire.Joseph B.
The manager at the Charlottesville location was professional and easy to work with. I was on the road in five minutes of checking in. The return process was explained and went just as smoothly as the check in. I will definitely use this UHaul location again.Thomas S.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Timothy B.
Excellent customer service.walter A.
Le client n'a pas laissé de commentaire.RAM A.
Mark is incredibly nice and effecient.Gerald F.
It was great.LATASHA C.
Le client n'a pas laissé de commentaire.Timothy B.
This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.SIMONAS C. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.David G. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen B. | Expérience générale
Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.Maureen D. | Expérience générale
Le client n'a pas laissé de commentaire.Olivia E. | Expérience générale
I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.destine t. | Expérience générale
Great service and friendly people. I would recommend this to anyone.DUSTIN M. | Expérience générale
Staff is super nice and helpful! 10/10 servicePriscilla O. | Expérience générale
Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.Karen K. | Expérience générale
Le client n'a pas laissé de commentaire.Martin J. | Expérience générale
MerciRobert F. | Expérience générale
Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it's for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it's been a pleasure.Adrienne Y. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth C. | Expérience générale
Everyone was very helpfulheidi h. | Expérience générale
Excellent serviceLindsay B. | Expérience générale
The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honorBenjamin M. | Réservation
It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Merci!leslie s. | Expérience générale
The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful locationcarmen c. | Expérience générale
Very helpful staff.STEPHANIE R. | Expérience générale
After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.Robert P. | Réservation
Great customer service! Clean facility!Ashley G. | Réservation
Great place!PATRICK R. | Expérience générale
Perfect place, perfect people. Makes that aspect of moving a refief. Merci!jay o. | Expérience générale
Strange a huge piece of glass was in storage unit that wasn't in when I moved into it. It had a Little dust which a gentleman who helped me find lights Said he would sweep. I said I would do it.Julie M. | Expérience générale
We had this space for nearly 3,5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.ROSS E. | Expérience générale
I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.KELSIE D. | Expérience générale
I've rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind. Merci encore!OLIVIA H. | Expérience générale
I would recommend community storage to anyone. Very nice people!TERRY G. | Expérience générale
Service was excellent and the people who helped with the contract were very professional.Privacy R. | Premières impressions
Although they did not have a unit large enough for me, they were very helpful accommodating!Privacy R. | Premières impressions
friendly helpful cleanPrivacy R. | Premières impressions
Staff are great and the facility is clean and convenient.Privacy R. | Premières impressions
Staff are great and the facility clean and convenient.Privacy R. | Premières impressions
I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.Privacy R. | Premières impressions
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