Customer Reviews for Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)

1 725 évaluations

7750 Lockwood Ridge Rd   Sarasota, FL 34243

(941) 355-6769

Heures d’ouverture

  • Mon-Sat: 9 am–5:30 pm
  • Dimanche : de 10 h a.m. 2 h p.m.

Services dans cet établissement :

Pour nous contacter

(941) 355-6769

7750 Lockwood Ridge Rd
Sarasota, FL 34243

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5:30 pm
  • Dimanche : de 10 h a.m. 2 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Couldn't have asked for a better experience. The staff was excellent very kind helpful. Absolutely recommend this place.

Nick V 
Évaluation :
5

All went perfectly. Nothing more to ask for.

Mark R 
Évaluation :
5

Friendly customer service and very easy to check in and out... highly recommend.

kevin m 
Évaluation :
5

The office manager was excellent ! She was by herself and had many people all come in at once. She was extremely nice, prossional and .ade the experience go great. She was awesome!

BRION S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M 
Évaluation :
5

Kati was so helpful and kind . She went above and beyond when I leased the unit and when we returned Kati made the process so easy!

monica v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

Good customer service rep!

JOSH Z 
Évaluation :
5

Nothing, the service representative friendly, knowledgeable and professional. Van was clean and ready to go. Could not have gone any smoother.

James H 
Évaluation :
5

Katie was excellent, friendly, and very helpful. She made the moving process much smoother and more enjoyable than previous experiences. She's great!

Brandon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikas J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alessandro G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S 
Évaluation :
1

Made a reservation for 3:30. Ws informed that I needed to come earlier. I changed my reservation online to 2:30. I Then called U-Haul to conform and the woman said it would be fine, I should even download the app. to make it easier. I arrived at 2:30. Sign on the door said persona would not be back until 3. I tried the app. to pick up the truck but because the internet was so slow, I couldn't complete the tasks. I managed to upload my photo but it would not let me upload front of license. I called U-haul support. Explained situation and woman said she was reservations only and would transfer me. Call was dropped. Tried calling back. Same thing. Called the number on the sign outside location. Unfortunately, the answering machine recognized my phone number and gave me the balance of my storage unit. Twice. I now am in the sun for 30 minutes. People pulled up to drop off their U-haul key and had the same issue with the app. Finally a woman pulls up at 3:03. She says she is early, my reservation is not until 3:30. I said no, I changed it tis morning and confirmed. She then explains she didn't re-check it as they are very short staffed. I said I could have come earlier, had I known you weren't going to be here. She acknowledges that the internet is slow and others have had the same issue with the app. Now I finally get the key but it is 3:15. I am super behind, I hit all kinds of traffic and had to go to a different location because the first location would not see me. Caused me to incur extra miles and extra charges. How can U-Haul answer this?

Debbie R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H 
Évaluation :
5

Already perfect!

Lynne C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M 
Évaluation :
5

Value your team members - they were friendly, knowledgeable just great customer service!

Thomas G 
Évaluation :
5

Nothing the person who helped us was extremely nice and knowledgeable!!

Della S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen S 
Évaluation :
5

I will use it again

Maria O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA K 
Évaluation :
5

Kathy was awesome

MICHAEL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B 
Évaluation :
1

I had a terrible experience this time around renting from you guys. I booked the place up the road twice on-line because it was right next to my house, but your system kept on switching me to another location past SR 301. Why would I want to go out of my way to drive back and waste money? I finally got someone from customer service to book the place that I wanted, ONLY for it to get switched again to the place off of 301, WHAT THE HELL?? I call customer service to get it fixed again, but the man on the phone booked me waaaaaaay beyond the 4 hours I needed the truck for! The icing on the cake was the truck needed a wheel alignment badly and when I returned it the internet service and the drop-off location was terrible and your app did not work. Terrible, terrible experience with you guys this time around! Rob Sanchez

ROBERTO S 
Évaluation :
5

Love the customer service, the clerk was great and very helpful and nice, I really enjoyed visiting this location, ihighly recommend 😀

JESSE P 
Évaluation :
4

The location was convenient, I did not have any interaction with any personnel during the vehicle drop off. The 1-800-GO-U-HAUL person was extremely helpful during the drop off.

JIM E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S 
Évaluation :
5

The windows were dirty. The service was excellent. Getting the van and return I had no problems.

Howard Q 
Évaluation :
5

Great service, fast and Professional

Luis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE W 
Évaluation :
5

It was an older truck with high mileage (171,000+). Worked ok. but pretty beat up. :) It was clean. but rusted and a bit rough.

Craig W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D 
Évaluation :
5

Not much it was a fast and easy going experience

Robert S 
Évaluation :
5

The cabin of the truck could have been cleaned better. Also, the storage part of the truck I had a dirty floor, causing some black marks on carpet. Other than that it was fine.

BRIAN M 
Évaluation :
5

Katy was great

Javon B 
Évaluation :
5

I wish I would had caught the young man's name, but he was pleasant, quick, and thoroughl

Virginia M 
Évaluation :
5

To speak to someone at this location you have to call the Compass Storage number. The UHaul number brings you to a national UHaul representative…that's my only complaint. Everything else went very smoothly and I appreciate that during a stressful move!

Jill G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issam K 
Évaluation :
5

Attention was superb, fast courteous and just all around nice and clean.

Lissette S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marbella C 
Évaluation :
5

It was a great experience. They were very friendly, helpful, and knowledgeable. I can recommend them very enthusiastically to anyone needing a moving vehicle.

DOUG H 
Évaluation :
5

Nothing. Very helpful.

Theresa S 
Évaluation :
5

Rien

jordan r 
Évaluation :
5

Friendly and speedy service . All the time !

Robert H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eikeen G 
Évaluation :
5

Nothing! Fred was very nice and helpful! Made some great suggestions for me. I have already placed another rental reservation for 2 weeks from now.

Barbara T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany A 
Évaluation :
5

Great online experience during reservation and precheckin. Also great staff at facility.

Donald K 
Évaluation :
5

My first time at this location. Couldn't ask for better service! AAA+++

Randy Z 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa S 
Évaluation :
1

I never rented a truck or anything at this place. This is either fraud or a uhaul very annoying mistake. I hope it's a mistake because you ruined my Christmas Holiday 掠

Rey D 
Évaluation :
5

Everything was great. No suggestions for improvement.

Robert I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene S 
Évaluation :
4

Overall great experience. The staff was super friendly and competent, and service was quick. Only negative is that the vehicle was a bit old and ran very rough. Never had any mechanical issue, just could tell it was getting close to retirement.

Paul B 
Évaluation :
1

The staff member was unwilling to check in the vehicle while I was there to make sure there were no discrepancies. He said he was not going to stop what he was doing, clearly upset I had asked him. He was rude and there was no one else in the store, he simply chose not to accommodate me. I called customer service and they seemed ok with it all, however, they claimed they tried to call him but the phone was off. I've used uhaul dozens of times and have only had 1 other problem years ago.

Michael B 
Évaluation :
4

Truck had been majorly smoked in. Complaint at pick up and same day to uhaul. Nothing done to date.

Terry L 
Évaluation :
5

Continuar así, facil,rapido y económico.

Akim P 
Évaluation :
5

Nice clean easy access Nice elderly gentleman with a good attitude

Khaled S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W 
Évaluation :
5

all good

Sean M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYAW L 
Évaluation :
5

Great customer service quick fast and easy

Ibenass J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R 
Évaluation :
5

Nothing. The gentleman was very on point. Very helpful.

Anthony L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Real P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B 
Évaluation :
5

Served it’s purpose.

Hector R 
Évaluation :
5

Amazing experience with U-Haul today, girl that worked at this location was so helpful and polite and made the whole process so much faster. Highly recommend 酪酪酪

Nikola S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn T 
Évaluation :
5

Loved the gentleman that helped me on Saturday! It's refreshing to have good customer service, rare to find these days!!

Rebekah G 
Évaluation :
5

They were very helpful.

Sean d 
Évaluation :
4

Manager of the location was very nice and had me in and out quickly.

Richard H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

Fred was professional and friendly.

JAROSLAW L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F 
Évaluation :
5

Can't think of anything! I think the gentleman that helped me was named Steve? Polite and professional!

Brad W 
Évaluation :
5

Thank you for doing the moving experience less stressful with your awesome service.

WILLIAM G 
Évaluation :
2

Compass storage associate was rude and not helpful at all

Chris J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSNIEL R 
Évaluation :
5

The customer service was 🌟🌟🌟🌟🌟

Theresia C 
Non les évaluations ont été soumises pour cet établissement.

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