Customer Reviews for Compass Self Stg Lockwood Rdg
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

When I reserve a truck I expect that truck. We were 3/4s of the way through payment process before he realized he had the wrong reservation even.

Évaluation :

5

The center seat had a small rip in it prior to us getting it. Suggest putting these things on the vehicle record permanently or have it repaired.

Évaluation :

5

We always use your location

Évaluation :

5

How does one improve something which is already perfect?

Évaluation :

4

Compass storage Lockwood ridge/Sarasota , where I picked up unit, great! Uhaul where I returned in Durham efficient. Uhaul oo83063 Sarasota where I picked up supplies, very rude, unprofessional, definitely not customer service oriented, I will avoid and suggest the same . Today, people should appreciate having a job. THEY definitely do not and are a terrible reflection of uhaul.

Évaluation :

4

Website for returning is a great idea, however flawed. I've not been able to check my last 3 rentals after hours.

Évaluation :

4

You did good

Évaluation :

5

Thank you it is a very profesional service

Évaluation :

5

Ask if it's their first time using the uhaul to make sure they understand buttons/gears, etc. Other than that, it was an easy pick up and drop off.

Évaluation :

5

My experience with services at this location was perfect. I don't know how to improve on perfection.

Évaluation :

5

Easy to complete. Snap a few photos of the truck, key box outside and you're done.

Évaluation :

4

Great service! Made sure we had everything we needed and truck was ready to go....full tank and all!!!

Évaluation :

3

The man who waited on me was not customer friendly at all. I am an older woman and he basically took money and said dont forget to get your dollies on the way out. Every other U haul I have used, the truck was pulled out for me and equipment loaded. I dont recall his name but he needs a lesson in customer service. I will definitely not go to that location again. My visit was on Weds . Jan 27th at approx. 11AM if that helps to determine who was working. The location was 7750 Lockwood Ridge Rd Bradenton Fl.

Évaluation :

5

Drop off was easy and effortless-excellent customer service

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Quick and easy rental. Great customer service

Évaluation :

5

The windshield fluid was empty

Évaluation :

5

There was a problem reaching this location on phone over several days.

Évaluation :

4

I did not drive the vehicle cannot evaluate. I do not recommend.

Évaluation :

5

No improvements needed. Great location and customer service

Évaluation :

5

Excellent!!! DK.

Évaluation :

5

Aaron gave great customer service!

Évaluation :

5

Excelent

Évaluation :

5

Good service, clean vehicle, quick check in/out! Very easy.

Évaluation :

1

Absolute scam. Charged over 50 $in fuel when I have documentation that when I picked it up it was over 1/4 tank. Now they're saying when I dropped it off, in less than 20 miles, it was below 1/8 tank. SCAM.

Évaluation :

5

Everything went smoothly once I arrived at the location I had requested when I made the reservation by phone.

Évaluation :

5

We were very satisfied with our service and storage

Évaluation :

5

keep doing what you're doing! all good.

Évaluation :

5

It was a pleasant experience. Thanks

Évaluation :

5

Great service at very short notice

Évaluation :

5

Truck had a exhaust leak

Évaluation :

5

There wasn't very much room to park the truck. Otherwise the staff was very helpful and friendly.

Évaluation :

5

As always the staff was excellent , always very helpful .

Évaluation :

5

You don't need to make any changes - Perfect as is.

Évaluation :

1

The cab of the truck was not cleaned. There were: fluids in the cup holder, empty water bottle, full coconut water, wrappers, used blood sugar test strip, FINGER AND TOE NAIL CLIPPINGS. Absolutely disgusting. I made the mistake and did not check the entire truck before leaving. Regardless it is evident that the truck was not cleaned prior to my use.

Évaluation :

4

Ramp would not lock back in place. Was promised an extra 50 miles on my one way trip for a service stop. An out right lie, nothing noted so I got billed for extra milage.

Évaluation :

5

A little more explanation of drop off and where to park.

Évaluation :

1

Went to pickup the truck that I had reserved some two weeks prior and was told it is at another location- 10 miles away. Was then told I had to return it back to the location 10 miles away. No one ever contacted me to let me know. And then you charged me for the mileage in your advantage. Not fair business!~

Évaluation :

5

Just fill the tank. Take away the 7/8 bs

Évaluation :

5

Best location and vehicles I have at uhaul

Évaluation :

5

The staff was very nice and helpful . i will use them again .

Évaluation :

5

Customer service best I've ever had!

Évaluation :

5

Excellent

Évaluation :

4

While I can see to some that the job isn't the most exciting, the person who checked us in could use a refresher course in customer service. After all he is representing your company.

Évaluation :

5

I have no complaints. I was treated well, the equipment was available when promised and when I communicated that I needed the truck for a couple of days beyond the contract return date it was handled quickly and with no fuss or bother. Nice people, too.

Évaluation :

5

Completed reservation online everything went very quickly and we were on our way

Évaluation :

5

Fred Martell the manager provided excellent service

Évaluation :

5

The mobile app was not working very well. Had issues with it.

Évaluation :

5

Rien

Évaluation :

5

It was really easy. Great folks. Easy quick check in and check out.

Évaluation :

1

Was absolutely the worst!!! The truck had ants everywhere and now all in my stuff !!! I tried Calling 19x To talk To someone now my new place all my belongings has ants. I have Videos and will be showing them and how terrible it was I want A full refund on my trip !!! This is costing me more to get the ants and washes and clean everything