All went smoothly, personnel was very knowledgeable
Stephen S.
Customer Reviews for Compass Self Stg Lockwood Rdg
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Before leaving I looked the truck over and saw scratches etc and took photos, so we would not be responsible for them. Got a text to verify pictures of the truck (that were tiny and far away) to accept the appearance of the truck prior to driving away. Didn't like that process as there were visible scratches on the truck you could not see in photos I haul sent.
Jack B.Everything was great!! Needed to move a full truck load to storage. Never drove one before but was easy !!
Christine D.The actual location is phenomenal. However the people at U-Haul corporate answering the phone are not representing the good customer service that individual locations provide. I called to see about availability - why was the sassy chick on your team REQUIRING a credit card just to.tell me if a van was a mile away from me? That's wack. Y'all can do better, if that really is your process. But that goodness the individual locations are usually great, just like this one.
SARAH K.Fred was very courteous & a perfect gentleman. He even stayed after closing while l decided if l should keep the van or take the 10 footer. His patience and professionalism were greatly appreciated. The premises were impeccable. And the bathroom super clean & cute.. best bathroom l've seen in a storage facility. For a lady that is a big plus! Also the storage area looked very safe & secured. I would definitely use this pace. Thank you all!!!
Linda H.We got overcharged almost 350 miles but they corrected the mistake. Only problem if I didn't look at my junk mail it would have been overcharged and not sure we could have a refund
SUZANNE B.The person working the desk the day I picked up the truck was so unprofessional and gave a vibe of being just generally lazy. He didn't even want to have to get up from his chair to move a truck that was in the way of the one we were getting. I expected better service given the money I paid to rent your equipment. I could have gotten cheaper, but used Uhaul because of its reputation in the past. Very disappointed.
Billy R.Great, friendly service!
Peter H.Was the best experience. Both employees that help me on May 29 ( do not remember his name?) and May 31 (Aaron) were great.
Donnie M.The staff opened the store on time and were were ready for customers when they did. Very helpful and equipment was cleaned and operable.
Leroy W.It's perfect ! No troubles
DALE M.Everyone was always helpful and friendly
Trad G.Employee was great
GREG B.The truck drove horribly and when I told the guy at the counter he joked about it and didn't seem to care. The truck had such wobbly steering I legitimately thought I wasn't going to be able to keep in on the road and the guy laughed about my safety! I will use another location in the future!
Monica G.Convenient pick up center. Efficient friendly service. No hassle. Clean, nearly new van. Je les recommande fortement.
John R.Allow daily rentals for storage
Ken V.Representative at the rental location was very friendly, professional and helpful. Truck was in very good condition and very clean. Overall, a very positive experience!
Edward F.The entire experience was terrific! Full gas tank, truck in good shape, etc. No improvement required.
Daniel F.Don't let people use the app while the office is open. The app is terrible.
Paul K.People were friendly and helpful.
Casey E.Very efficient and great to work with...
ALEXANDER V.This is my 4th rentel from this location! The personnel are always helpful and do not waste my time. Thanks
DARRELL F.Appreciate Uhaul matching prices with Budget rentals!
Chloe G.Very friendly service. They also have storage available and all the supplies you'll need.
david D.Aaron and Fred were extremely helpful and took the time to answer all questions. I would go to the Lockwood Ridge Sarasota location again and absolutely recommend it to others in the area.
Mark R.The cost is very expensive.
Antonio F.The equipment was NOT where the confirmation indicated. Uhaul logisitcs are the worst. I will avoid using Uhaul in the future.
BOB S.When I reserve a truck I expect that truck. We were 3/4s of the way through payment process before he realized he had the wrong reservation even.
MICHAEL A.The center seat had a small rip in it prior to us getting it. Suggest putting these things on the vehicle record permanently or have it repaired.
Alfred C.We always use your location
Jessica H.How does one improve something which is already perfect?
Diane D.Compass storage Lockwood ridge/Sarasota , where I picked up unit, great! Uhaul where I returned in Durham efficient. Uhaul oo83063 Sarasota where I picked up supplies, very rude, unprofessional, definitely not customer service oriented, I will avoid and suggest the same . Today, people should appreciate having a job. THEY definitely do not and are a terrible reflection of uhaul.
Michael R.Website for returning is a great idea, however flawed. I've not been able to check my last 3 rentals after hours.
James S.You did good
Joseph C.Thank you it is a very profesional service
JOSE C.Ask if it's their first time using the uhaul to make sure they understand buttons/gears, etc. Other than that, it was an easy pick up and drop off.
David L.My experience with services at this location was perfect. I don't know how to improve on perfection.
Diane D.Easy to complete. Snap a few photos of the truck, key box outside and you're done.
Justin G.Great service! Made sure we had everything we needed and truck was ready to go....full tank and all!!!
Steven Y.The man who waited on me was not customer friendly at all. I am an older woman and he basically took money and said dont forget to get your dollies on the way out. Every other U haul I have used, the truck was pulled out for me and equipment loaded. I dont recall his name but he needs a lesson in customer service. I will definitely not go to that location again. My visit was on Weds . Jan 27th at approx. 11AM if that helps to determine who was working. The location was 7750 Lockwood Ridge Rd Bradenton Fl.
Allyson G.Drop off was easy and effortless-excellent customer service
david F.Excellent service à la clientèle.
Christopher H.Quick and easy rental. Great customer service
Jerry G.The windshield fluid was empty
CHARLES N.There was a problem reaching this location on phone over several days.
BILL P.I did not drive the vehicle cannot evaluate. I do not recommend.
DAVID C.No improvements needed. Great location and customer service
DOMENIC C.Excellent!!! DK.
David K.Aaron gave great customer service!
FREDERICK M.Excelent
Cristibeth R.Good service, clean vehicle, quick check in/out! Very easy.
Nicholas L.Absolute scam. Charged over 50 $in fuel when I have documentation that when I picked it up it was over 1/4 tank. Now they're saying when I dropped it off, in less than 20 miles, it was below 1/8 tank. SCAM.
Cameron A.Everything went smoothly once I arrived at the location I had requested when I made the reservation by phone.
Diane D.We were very satisfied with our service and storage
Trad G.keep doing what you're doing! all good.
Raeann M.It was a pleasant experience. Thanks
Ron W.Great service at very short notice
Alan F.