I'm really disappointed with U-Haul. I returned my rental after hours using their drop box, assuming that was part of the service - like they advertise. But instead, they charged me just because it was dropped off overnight. That's not right. If the drop box is there for convenience, why are customers being penalized for using it? I dropped it off on time and followed the process, but they still added charges that shouldn't be there. It feels like they're just looking for ways to take more money from people. Be careful when using U-Haul, especially if you plan to return the vehicle after hours. They make it seem like it's allowed, but then you get charged anyway.
KHALED B
Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sarasota, FL 34243
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- 4,5 - Cote moyenne des clients
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Friendly and professional service was very appreciated. The facility was clean and in order, making checking in and retrieving the rented equipment a breeze. Thank you!
ARTURO FI was given a truck that was not the truck on my contract. Because of this, I spent a lot of time on phone with U-Haul over multiple days trying to get issue resolved
ROBERT CThe prices are BEYOND DECEIVING and the HIGHEST IN TOWN!! If and when I need this kind of service again, I will go elsewhere!! I cannot believe the $22 is not even included in the overall price structure, if you try to rent one way only (which we could have) the company still wants to charge $107 ...so no matter what U-Haul is getting a $100 + from you!! This is price gouging at its finest !! My Mom just died and I simply needed help to clean up and clean out her out home....so thanks U-Haul for making a horrible situation even worse!!
MAXIMILLIAN HVery happy with the customer service. Katee was very helpful.
CHADWICK L