Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)

913 évaluations

40900 Grand River Ave   Novi, MI 48375
(Meadowbrook)

(248) 306-9093

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 10h am à 5h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(248) 306-9093

40900 Grand River Ave
Novi, MI 48375
(Meadowbrook)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam : 10h am à 5h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Jennifer was awesome. She was very friendly and helpful with what I needed

William J. 
Évaluation :
4

I dropped my Truck at 8,3 pm but forgot to to call or update on mobile app. They charged me full amt. Almost 25 dollars extra. Is there anyway to address this if some genuinely forgot to update on app about return after office hrs? Thank you for service Prasad Oraskar

Prasad O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

on line check in process is easy to follow but cumbersome on how long it takesto process

Scott W. 
Évaluation :
5

More price transparency. The amount charged was fair but also came as a bit of a shock. The $19 daily rental rate on the site and side of the truck became $130 at rentals end.

Thomas D. 
Évaluation :
5

I used the smartphone app to rent a van and everything went very smoothly. Only one annoying thing was that the driver's window was not sealed properly and was quite loud on the highway. Other than that, I could not have asked for a better experience.

Louise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elikem A. 
Évaluation :
5

Elizabeth was amazing! Such a great experience.

Abbie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANTABRAHAM T. 
Évaluation :
5

They were prompt. The registration was quick. Van was ready.

Linda M. 
Évaluation :
5

I can't blame them for the missing blankets. Drop off was very smooth.

Dan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali G. 
Évaluation :
5

I was not given an invoice, therefore, I'm not sure what what total costs are?

WILLIE EARL P. 
Évaluation :
4

Great customer relations and friendly personnel

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN GREGORY F. 
Évaluation :
5

They was able to fix some of the problems created by the first location ....but some things still was not repairable ..but this location made it bearable

CORNELL LEYONNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER PHILIP P. 
Évaluation :
5

The sales representative was awesome. She was very informative and pleasant. She made the experience quick and easy. I would definitely recommend this location because of her. She deserves a raise.

AJANAE DEANNA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY RENEE O. 
Évaluation :
5

Very helpful and friendly. Answered all my questions and had me out of there in a timely manner. Loved my experience

ROBERT AVERY K. 
Évaluation :
5

Woman who helped me at the rental desk was very friendly and knowledgeable. Great experience!

LEE PATRICK H. 
Évaluation :
5

Staff was cordial and friendly !

MICHAEL PATRICK B. 
Évaluation :
5

Very friendly and accommodating. I would absolutely rent here again

HEATHER RENEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY ALEXANDER S. 
Évaluation :
5

The truck was dirty.

PAUL EDWARD D. 
Évaluation :
5

Exceeded my expectations  I will always use that particular location for any such needs. Thanks for your professionalism.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalyana S M. 
Évaluation :
4

The app does not work.

Joshua R. 
Évaluation :
4

1. The space in fro t of store is very congested and it's difficult to park and remove trucks from parking slots with very little space to backup the truck. 2. Truck did not have a reverse camera. All the earlier trucks I had hired had it. It really helps, as you do not have mirror in center.

AMEY J. 
Évaluation :
5

Great Employees very helpful and friendly excellent service👍

jason K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARLA HELENE R. 
Évaluation :
2

Front desk team was good, vehicle had a stinky smell.. uhaul app does not work with latest Android software. I struggled for 1 hr then I had to give up and borrow my friends iPhone to get it work.

MOHAN L. 
Évaluation :
5

Smooth pick up and drop off

Sathiyamoorthy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
4

They charge me $20 usd for the "overnight" service because I drop the vehicle after hours!!!??? No advance notice even that I mentioned that to the person on the counter. Seems excesive when I used the van around 4 hrs. This charge basically was equal to rent itself.

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIE ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAOLIN C. 
Évaluation :
3

The application did not show my order. That needs to be fixed, because the customer service person saw my order but not in the app.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY DAVID C. 
Évaluation :
2

The U Haul app needs major work, that app couldn't find my order so that I could drop off the truck, and I ended up getting charged $20 for that.

DESMOND MARCUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG ALLAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vikrant G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART LESLIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMERIA BIJUANE C. 
Évaluation :
5

Overall good experience. We really appreciated the call the day before to instruct us on how to download the app and check in since we were checking in and dropping off outside of office hours. Without that call we would not have known what to do. The Customer Verification portion of the process was really frustrating. It would not let me use the same phone number for the alternate contact since they asked for the contact in the upfront - but that was my only contact. And then we finally provided another contact but their phone automatically screens unknown numbers so they didn't get the verification call. It was really stressful and having to sit there for 10 minutes trying to chat with someone or find some other random person I know to vouch for me was not great. The truck had leftover chips in the door and some random cardboard in the cab but other than that it was well maintained.

Tiffany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUNILDA V. 
Évaluation :
5

The van was mostly clean, if the back could possibly be swept out or vacuumed that would be great. The ladies at this location are super nice and helpful.

Danielle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise D. 
Évaluation :
5

I reserved a Van for 16 days. I did the reservation on beginning of August, 4weeks before my moving day. I received confirmation for my reservation as well. But, I was called later just 5 days before my moving date and I was told that the vehicle will not be given to me for 16 day. U-Haul scheduling team had to give this information much sooner. probably in the first couple days after my reservation. I had a very bad experience due to this last minute change because of U-hual. I had to spend more money and more time and do all these in the last few days before moving. I was told by the scheduling center that a $50 credit will be charged to my credit card for this inconvenience. But, I can't see anything in my credit card as well. Very dissatisfied by all of these and I won't recommend U-haul to any of my relatives and friends, I will avoid using u-haul again for any serious moving.

Aidin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDHINDRA ACHUTR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRAPTI B. 
Évaluation :
5

Nothing everyone and everything was wonderful

SALLYSARAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese N. 
Évaluation :
1

Not charge me an additional $170 and claim that my contract printed for me at South Lyon isn't correct

CONNER DALTON E. 
Évaluation :
5

Your service is great 👍

Labaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT ERIK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILORAD S. 
Évaluation :
3

The app to return the vehicle after hours did not work properly. The problem was not on our end. When we called for help, we were on hold for half an hour and never got an answer. While the problem was resolved satisfactorily, the mess leading up to it was a major hassle.

ENID W. 
Évaluation :
5

Need to fix the Uhaul mobile app and customer service wait time. I was unable to complete my Uhaul return process through the app and the proceeded to call the Uhaul customer service line. I waited in the call queue for 30 minutes before hanging up and returning the Uhaul through the website.

CEDRIC DERELL F. 
Évaluation :
5

Awesome customer service. Easy check in an out

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES ALLEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNINE IDARMIS W. 
Évaluation :
1

Was not given information and was charge extra day. Can not call you are put on hold for ever.

Linda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE JEANNE D. 
Évaluation :
5

The service rep Jennifer was very helpful and took her time answering all my questions. She went above and beyond to help me with additional matters.

Ebony K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBINA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS DEAN F. 
Évaluation :
4

Call in advance to make sure what you need and when you need it is available.

JOSEPH L. 
Évaluation :
5

The U-Haul app and website software didn't work to let me enter a vehicle return. My rental was not populated in the system when I looked for it. The system just showed that I had no rentals. I sent an email for verification purposes but otherwise was not able to submit the return on the app or website.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL EUGENE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GANESHAPILLAI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALICIA CAROL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL LEONARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Store was clean and rep was nice

EDWARD STANLEY M. 
Évaluation :
5

Staff was very good. Truck had defective ramp requiring on early (and dangerous) return. I was surprised to be charged for anything but gas given that I was denied full use of truck for entire rental period. I plan on disputing this charge.

JEFFREY THOMAS N. 
Évaluation :
5

The attendant at the desk when I arrived was incredibly pleasant, especially given it was a holiday (Memorial Day) and she obviously was at work. She was efficient and delightful throughout our interaction. A very positive experience overall. KAB

KATHRYN ANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYDEEP-CHHAGANB A. 
Évaluation :
5

Service was very good. Van was ready on arrival (although van was dirty outside). Process was quick

DAVID BRUCE P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AMMAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL SUZANNE R. 
Évaluation :
5

I was told over the phone by someone not at the pickup location that I could pick up the vehicle via the website (without the mobile app). Then, at the location I was told I needed the app. I ended doing an in-person pickup so I still don't know what is required to pick up or return a vehicle outside business hours. The hours given over the phone were also different than the actual hours of the pickup location. Organization improvement is needed.

Andrew E. 
Évaluation :
4

The rental did not go smoothly. I requested a furniture dolly, but there wasn't one in the truck when I picked it up. I had a hard time moving up my rental time, and I had a hard time extending the rental time by 1 hour. It didn't appear I could do any of that through the UHaul app. The web site showed that I could rent the 15' truck from Michigan Storage Centers, but a UHaul rep had to call me to because that location didn't have a 15' truck. (Compass did, so that worked out.) When my reservation was complete, it looks like I was charged for 2 days, and for 2 Utility dollys (I only reserved 1). One of your call center people was able to help me with that. Just not a very smooth reservation.

John C. 
Évaluation :
5

When I called to rent the u-haul I requested a "full" size truck and when I picked up the u-haul it was a small cube truck. Since I paid movers already I went ahead and rented the truck because it was the only one they had left and we already tried two other u-haul stores that were closer to my home with no luck. Now i have to pay movers to finish the job when i get a bigger truck. Thats my only issue. other wise the truck i did use looked like new and drove smoothly.

JESSICA CAROL H. 
Évaluation :
3

The check in on the mobile app/internet was painful. I'd rather just rent in person

DeAirus M. 
Évaluation :
4

The location was great. The on-line process with U-Haul was very frustrating.

John T. 
Évaluation :
3

I was pulled over in Livonia at 1am by the police for not using my right turn signal when I had used it but the truck's signal was not working. I happen to be black and getting pulled over in Livonia at 1 am felt like a death sentence. They called for backup and everything. It was terrifying. When I turned the truck back in I told the woman inside what happened so that it could be fixed before the next person and she said that the blinker had been malfunctioning for more than a month and Uhaul doesn't believe it is a safety hazard. Ummmm...will it take someone getting killed for no reason by the cops for Uhaul to take their blinkers seriously? Really upset about this. This needs to be addressed before someone gets hurt.

Autumn H. 
Non les évaluations ont été soumises pour cet établissement.

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