Rental Manager was inconsiderate at time of vehicle return Charged me the rent of a full day for me being 20 mins late due to traffic I was told at the time of renting that up to one hour from the time of reservation , is allowed while retuning at no extra costs I was caught in construction related traffic and almost near the rental facility to return when the general manager for this facility calls me and harasses me about my return. And accused me that I was keeping people waiting for that rental equipmemt, This was an absolute lie because I was at the rental facility literally 5 mins after my telephone call with the general manager , and there was no body waiting for me , nor did I see anyone leaving. Overall I did not deserve to be treated like this , and hence don't even give a 0 out of 5 stars for this location.
Gautham T.
Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Novi, MI 48375
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Keep up with the kind and curtious staff
kevin R.The young lady behind the desk could not have been kinder. She was an absolute delight.
Charles C.great service from the staff at the rental site
Steven K.I thought the service outstanding and the entire process streamline and easy!
Jo-Anna L.