Le client n'a pas laissé de commentaire.ROBERT H.
Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Augustine, FL 32095
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h pm
- Dim : 10h am à 2h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great place, easy. Nice people.SANDRA S.
Everything was great!LEE R.
Stephen was always pleasant and efficientâ€¦Great to work with would definitely go back!SEAN D.
The U-haul app for returning the vehicle was not finding my location. I updated settings in the phone on different web browsers and it still was not working. If they want people to use the app they need to ensure that the app works properly.Ralph M.
Online return process was confusingBonaldi K.
Rented a storage unit for some of the items we moved. Very helpful personal. Picked this location because it is near the destination.KEITH M.
Excellent service! Very professional and the truck was great.ROBIN G.
Le client n'a pas laissé de commentaire.Cory C.
Le client n'a pas laissé de commentaire.Sue B.
Le client n'a pas laissé de commentaire.Brooke C.
Le client n'a pas laissé de commentaire.JUSTIN M.
Great service.JEAN R.
Le client n'a pas laissé de commentaire.Mark W.
Very professional and courteousAnthony C.
Le client n'a pas laissé de commentaire.ALTON H.
Le client n'a pas laissé de commentaire.fred M.
Le client n'a pas laissé de commentaire.ALICIA Z.
Heidi and Steven are both professionals at their job, I always recommend my friends to go to this locationMike M.
Le client n'a pas laissé de commentaire.John Y.
Le client n'a pas laissé de commentaire.LOREN J.
The service at Compass Self Storage was exceptional. Friendly, proficient, fast.David L.
Le client n'a pas laissé de commentaire.CARRIE L.
Great experience. I highly recommend Compass Storage for UHaul trucks. Very clean.gail M.
The gentleman who ran that location saw me waiting for it to open and I was purchasing some furniture and unbeknownst to him I was on a time schedule. When he saw me waiting he had already arrived and had the office ready to go early even though it was daylight savings time. He let me in and he immediately proceeded to give me all the options like insurance which I opted to get. We were already in the uhaul system so after giving him my license and credit card he completed all the necessary paperwork, printed everything out,to sign which I did. He had me inspect the vehicle before leaving and I was able to complete everything I needed to do in a timely fashion. The location had a plethora of gas stations to refuel what I had used so after refueling I returned the vehicle. After he inspected it as I was leaving I saw him sanitizing the cabin with anti - microbial formula and wipes. He also had a basket of new face masks at the door and a pump bottle of hand sanitizer for customers as they walked in to follow COVID-19 protocol. My rental was a short one but it was excellent, the vehicle was spotless and the gentleman was outstanding and extremely professional.Ilene P.
Le client n'a pas laissé de commentaire.Ernesto L.
Le client n'a pas laissé de commentaire.Mark L.
Customer service was excellent. Steven was a big help and has a great attitude. ThanksTim K.
Great experience. The manager, Steve, was extremely helpful and courteous.Rene A.
Steve was very helpful through out the whole rental procees.george H.
The mobile pick up process is a little vague, not the fault of the location, something Uhaul needs to address. However, Steven at the location was very friendly and accommodating, he assisted when needed and made everything work.Sheila C.
Stay open a little bit longer at least till 6:00 p.m.Kenneth C.
Le client n'a pas laissé de commentaire.Adam L.
Le client n'a pas laissé de commentaire.Matthew T.
Great staff!!BRYAN L.
Le client n'a pas laissé de commentaire.Courtney L.
Heidi who runs the facility always does a great job to take care of her customersMike M.
the front of the truck was not clean at all. it had a mask and a dirty napkin.EFRAIN R.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Joseph D.
The vehicle's rear view mirrors and the steering wheel were not adjustable.richard T.
Le client n'a pas laissé de commentaire.KENNETH R.
Le client n'a pas laissé de commentaire.Joost U.
Le client n'a pas laissé de commentaire.Paul S.
We returned the vehicle after they closed. We checked the truck in on the phone but it was raining so couldn't take pics. It was way too many questions required checking in. You just need to drop the keys in the box and leave. This location is great, employees very helpful but check in process is too cumbersome.William K.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Milton C.
Le client n'a pas laissé de commentaire.Douglas J.
Very professional team member, thorough and explained everything, even though I've rented from uhaul Half a dozen times in the last 6 months. Best experience with uhaul to date.Philip P.
Make it easier to return the vehicle when office is not openJohn B.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Frances S.
I placed my order at one location and Uhual decided to change the location with out notifing me.Lloyd H.
The location was fine. Everything was good. My problem with you guys as a business is, one of the references I put in apparently had an outstanding balance with you guys and so for that reason I was not able to rent until I took his name off of the reference list. It might be one of the most crazy business models I've seen. Why on earth would I not be able to rent a vehicle based on his outstanding balance? It's like going to dinner and if my kids are with me I'm not able to get a glass of wine because they're under 21. This set me back an hour. I sat on hold for 20 min, I missed an appointment for work and all because of someone else's issue? I'm very confused and quite frankly I think a refund of part of my payment should be considered given the inconvenience you caused me - for something I didn't do.Bradley B.
They did not have the furniture pads or furniture dolly that was reserved. It also seems that there was not much effort prior to my phone call to make sure they had the items for the reservation. I had also told them about the booking price discrepancy 151 $v 169 $and they didn't look into it.Parag S.
Le client n'a pas laissé de commentaire.yevgeniy D.
Nothing. All great.ROBERT M.
The manager at the location was great!John B.
Le client n'a pas laissé de commentaire.Robert B.
The manager was great. Very friendly. Thank you!Brian S.
Le client n'a pas laissé de commentaire.Victor O.
Easy with no problems!Justin F.
Great customer service, very accommodating!John C.
Very easy process. Thanks!William H.
Nothing. Great staff and experience!Eli M.
Steven the manager at compass is a really great guy. With my anxiety problem he was professional and made the experience smooth. -JosephJoseph J.
Very friendly fast service. Could take a little more tome checking out and in vehicles. Overall very goodNICKOLAUS D.
Le client n'a pas laissé de commentaire.William S.
Everything was GREAT start to finish.CHRISTOPHER T.
Le client n'a pas laissé de commentaire.Francisco Z.
Heidi who I dealt with was awesome, very fast and a very smooth experience, I would recommend to everyone.MICHAEL M.
Le client n'a pas laissé de commentaire.Matt M.
Special thanks for Customer support person was being courteous & patient.Balavijayalakshm S.
Le client n'a pas laissé de commentaire.Steven M.
The experience was good, my only complaint is that the charge per mile, in my opinion, is way too much. 99 cents a mile is a lot unless you are just moving down the block which is rarely the case. I didn't have time to go to a different rental company when I found out the price per mile but I would have if I could have.Mike W.
Very good rental. Top notch management at this location . Very nice and helpful.Karl J.
Steven the manager was great. He was very knowledgeable and stayed a few minutes past closing so we could return the rental during business hours.Edward G.
Quick and painless. The gentleman was cordial and professional.joe M.