The office was CLOSED when I went to pick up my truck at 5:00PM. They were supposed to be open until 6:00PM. This is unacceptable.
STANFORD S
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We purposely planned to arrive to get the truck at 10 when it was supposed to be open. No one was there. We had to check in electronically which I didn't want do because these online check in systems are never easy to use. Still no one there at 1 when we dropped off the truck. There was someone else waiting too.
Kenneth HThe truck had a check engine light and drove very rough. Getting access in and parking it back was more difficult than it needed to be.
Bryce BI went to the location at 2404 Nicholson Road Franklin Park Pa. My experience was exceeded expectations. Kelly was filled with knowledge and I got off the phone and headed over immediately to rent the truck after feeling secure the transaction will go well. The process was quick and Kelly again was very informative. My experience was great and with that experience I have no comments to improve. Thank you for being in the area and thank you Kelly for making my moving experience pleasant. I have already shared my experience with friends and will continue to recommend that anyone who needs a truck go visit Kelly.
CHAD RAbsolute joke of a process….there is NO WAY TO GET UR CAR ONCE YOU DROP OFF THE IHUAL… its stuck behind a fence.. No one there to help, i was there at 1130 am and 330pm to "closed" sign. Never again will I use sight. Then when calling "helpline" NO ONE HELPED
Russell MThe office never answers their phone.
Evan EThe woman that helped me was professional, understanding, and efficient. This was a very good experience.
CHRISTOPHER BI was charged an extra day. Because I don't speak English, I used a mobile phone translator to communicate with the staff, and the staff was very impatient and even a little discriminatory. It was Kelly who had good reviews online. I don't know why so many people gave her good reviews, but she gave me a very unfriendly feeling. I rented a car at 10 am and returned it at 5:40 pm. She said she charged me an extra day. I returned the car on the same day, and the business hours are until 6 pm, and I didn't exceed the time. I will never rent a car here again, and I advise those who are attracted by the good reviews not to come here, it's too much
shankang cSmoke in vehicle
ROBERT WStaff was super helpful!
Melanie SI got the truck to be used for two hours in order to transport my furniture to a 34 minute drive distance but regrettably the system deliberately decided to robbed me of $205(two hundred five dollars) for a drive distance less 35 minutes. I am asking you guys to credit my account back with the difference.
Benjamin QTruck was clean and it was easy to rent it
faith mThe truck was filthy and I had to put a tarp down to protect my furniture.
Jane AYou did a great job!
ANGELA WRear roll up door was frozen shut. Took 30 minutes to get it open
BRIAN WAdditional hand truck and straps for inside of U-Haul truck
Laura SKelsey was great! Very helpful!
Mary SKelly Strathen was super helpful and friendly!!
Lela MBest U Haul drop off ever. Manager met me at the truck and let me know I was all set to go. Never even had to turn off the engine. In and out in less than a couple of minutes.
Michael DRon was just fantastic. He went above and beyond his job description to accommodate my needs for the move. Great job.
John SFriendly on-site staff. Easy process
Chethan PGM is very nice.
Rebecca LCheck in process went smoothly & they accommodated us to return the truck after hours since they were closed early for New Year’s Eve.
Lou HService with Mark was great. He troubleshot a conflict with the utmost professionalism and we are appreciative and would use this location as n the future!
mark cNothing, there are three Uhaul operations I go to and each one is an amazing experience. Quick and reliably friendly staff. At one place the a/c in their neighborhood drive was broke for over a month during our hottest period this summer, that's unfortunate for the staff. I have also noticed that your computer systems are a bit spotty, recently an update that none of the staff knew about was rolled out, I think sending out emails to your staff and letting them know what changes are being made would be helpful. At the end of the day, I have never had a bad experience with a Uhaul dealer near me.
Paul HThe truck NEEDS new windshield wipers! And judging by the squeaking the breaks should be checked too.
Benjamin DThe manager was courteous and professional.
SHERRELLLAVELL BI have used this facility for sports car storage and now truck rental. Very helpful friendly staff onsite.
Lynn Vcheck out didn't work through web even though location was turned on in the browser. Had to download app, create account with multiple text message confirmations to finally get code to box that had key. Gate code was not with the key. I don't know how they expected me to retrieve the truck without the gate code. Had to have agent on line give it to me. Should have been a ten minute process but ended being almost 30 minutes. Pads were also wet and frozen.
Stephen SWhile I had a great experience with all the workers and they were all very kind. I was not happy with the way my reservation was completely disregarded just because someone from corporate wanted the truck. I was extremely disappointed with uhaul. I had originally RESERVED a 10 foot truck and got a call about an hour before I was supposed to get the truck saying that someone from corporate basically disregarded the fact that I had a RESERVATION for the truck and took it upon themselves to take it. The worker was very sweet and was trying to find another truck for me and gave me the number for corporate to call. The women from corporate also very helpful and was able to find me another truck. However, when I got to where the truck was I was informed that since the first customer was a half hour late then it was mine. I think it's absolutely unacceptable that a reservation is able to be disregarded by someone "entitled" at corporate.
COREY CMarc and Ron were great to work with
GERALD MGreat job. Team at pick up were awesome
Dwight CWhat an excellent location. Ron the general manager was over the top in regard to a customer service representative. Can't say enough about him.
JERRY SNo problem with the location or equipment. The thing that made location this best was the on-site employee that aided the pick up as the U-Haul website was experiencing problems but to be fair, the drop off via online platform worked flawlessly.
Stephen GI did not have a recent experience since last year. (Maybe May 2029) Has my credit card been used?
Leonard vThe employees were helpful and professional and it made for a pleasant experience.
Mark AIt was a very good experience
RICHARD PThe gas level was under a quarter tank, I did get a discount for the gas level.
JAMES HIt was the cleanest and most well maintained U-Haul truck I've ever rented. The person who was working there when I returned it was very nice and helpful as well.
Ryan FI picked up today on 8/9/20. The employee was very friendly, outgoing and helpful.
Keith FRon & Sandy, You guys are the best, you all already go above & beyond there is nothing else you can do. Just keep doing what you guys do, thank you for everything. Blessings Luther
LUTHER SThe two gentlemen were very cordial.
JAMES WI was told the cost of a rental truck was $19,95 plus mileage. I went 32 miles and ended up with a bill of over $80.00. I was charged for mileage plus gas as well as other incidentals I was not told about. I will not do business with you again.
Theresa CI picked the truck at 4:45 pm and dropped the truck at 5:30 pm same day which is within my 4hours of the booked time. Since their office is closed at 5 which is not my problem, Uhaul still charged me 20$ extra. This is the second they did this. Very bad service. Charging the customer credit card without proper upfront notification. And the uhaul app is glitchy and doesn't function right.
BHAVANI AVacuum and clean driver seat area. It looked like sawdust was at back of seat.
Steven OTruck had sub shade missing a screw.
Francesco MReplace passenger side wiper blade because it it made driving in a rain storm a little difficult it is dragging the rubber on the bottom other than that excellent truck staff was great
Nicholas GSun visor on drivers side was broken. Some sort of dried mung was in the crease of the drivers seat. Floor was muddy. Was obvious it was not cleaned. Gas was not full when getting the truck. Drove it for 29 miles and pumped 9,3 gallons of gas on return! Not a good experience.
Robert CThe woman who helped us was very kind and helpful. I tried using the app to check in, but after several times of entering the same information, over and over again, I gave up. She was able to check us in very efficiently. She also helped us when we brought the truck back. I don't remember her name, but she did an awesome job!
Patty B