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Roman S.
Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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While I had a great experience with all the workers and they were all very kind. I was not happy with the way my reservation was completely disregarded just because someone from corporate wanted the truck. I was extremely disappointed with uhaul. I had originally RESERVED a 10 foot truck and got a call about an hour before I was supposed to get the truck saying that someone from corporate basically disregarded the fact that I had a RESERVATION for the truck and took it upon themselves to take it. The worker was very sweet and was trying to find another truck for me and gave me the number for corporate to call. The women from corporate also very helpful and was able to find me another truck. However, when I got to where the truck was I was informed that since the first customer was a half hour late then it was mine. I think it's absolutely unacceptable that a reservation is able to be disregarded by someone "entitled" at corporate.
COREY C.Marc and Ron were great to work with
GERALD M.Great job. Team at pick up were awesome
Dwight C.What an excellent location. Ron the general manager was over the top in regard to a customer service representative. Can't say enough about him.
JERRY S.No problem with the location or equipment. The thing that made location this best was the on-site employee that aided the pick up as the U-Haul website was experiencing problems but to be fair, the drop off via online platform worked flawlessly.
Stephen G.I did not have a recent experience since last year. (Maybe May 2029) Has my credit card been used?
Leonard V.The employees were helpful and professional and it made for a pleasant experience.
Mark A.It was a very good experience
RICHARD P.The gas level was under a quarter tank, I did get a discount for the gas level.
JAMES H.It was the cleanest and most well maintained U-Haul truck I've ever rented. The person who was working there when I returned it was very nice and helpful as well.
Ryan F.I picked up today on 8/9/20. The employee was very friendly, outgoing and helpful.
Keith F.Ron & Sandy, You guys are the best, you all already go above & beyond there is nothing else you can do. Just keep doing what you guys do, thank you for everything. Blessings ðŸ™ðŸ½ Luther
LUTHER S.The two gentlemen were very cordial.
JAMES W.I was told the cost of a rental truck was 19,95 $ plus mileage. I went 32 miles and ended up with a bill of over 80,00 $. I was charged for mileage plus gas as well as other incidentals I was not told about. I will not do business with you again.
Theresa C.I picked the truck at 4:45 pm and dropped the truck at 5:30 pm same day which is within my 4hours of the booked time. Since their office is closed at 5 which is not my problem, Uhaul still charged me 20$ extra. This is the second they did this. Very bad service. Charging the customer credit card without proper upfront notification. And the uhaul app is glitchy and doesn't function right.
BHAVANI A.Vacuum and clean driver seat area. It looked like sawdust was at back of seat.
Steven O.Truck had sub shade missing a screw.
Francesco M.Replace passenger side wiper blade because it it made driving in a rain storm a little difficult it is dragging the rubber on the bottom other than that excellent truck staff was great
Nicholas Golden N.Sun visor on drivers side was broken. Some sort of dried mung was in the crease of the drivers seat. Floor was muddy. Was obvious it was not cleaned. Gas was not full when getting the truck. Drove it for 29 miles and pumped 9,3 gallons of gas on return! Not a good experience.
Robert Clair Jr K.The woman who helped us was very kind and helpful. I tried using the app to check in, but after several times of entering the same information, over and over again, I gave up. She was able to check us in very efficiently. She also helped us when we brought the truck back. I don't remember her name, but she did an awesome job!
Patty B.The manager was especially nice and helpful in assisting me to get the right size truck and making all of the paperwork painless.
John R.The drivers seat wouldn't adjust. It was a little uncomfortable.
Josh J.I was not informed that there is after hour process ing fee and how to avoid it. I didn't get the message that to verify the return.
Xinjie D.It was raining and the interior of the 10' truck was soaking wet with standing water in the back of it. We had to use towels and sheets to dry it off prior to being able to load the truck in an attempt to save my furniture from getting wet and ruined. The man working at the location was very nice and it was a smooth process.
Mark W.The truck was slow to shift and seemed to struggle on hills. It got the job done! Daughter was moved into her apartment safe and sound! Merci.
Robert D.I didnt use the dolly but the seal snapped when we were moving stuff out of the truck so unfortunately I am being charged for that. Also the gas meter didn't move from when I took it. I only drove nine miles and you are charging me for gas.
Michael C.I thoroughly enjoyed the experience. Thank you for making it easy!
Philip C.I was billed Fuel when I filled up 2 miles from drop off and I was also charged a 25,00 $ Cleaning charge when all I moved was boxes. Not sure why either of these charges was applied.
Richard C.The furniture pads and the Cart are in the way and took up my valuable moving space. I wish it wasn't there. The new ones don't have it. I like the padlock that was there. it was a nice helper
Mani M.Excellent service!! Keep up the good work!!!
Ray C.The employees were great and they were friendly and made it all a good experience.
Gayle A.Le service a été excellent. Very friendly and easily let us upgrade to the truck size we needed.
Kraig T.Need a bigger sign for those dropping off after hours about needing to go online and record information before dropping keys off
William S.I was unaware that our order would be cancelled if we did not pick up our truck by the pick up time. We arrived 45 min later than our time and were told our order was cancelled. The representative was able to retrieve our reservation but the scolding we received was not warranted. We were already stressed about the move and were not aware that we had to be there by the pick up time. That needs to be bolded and emphasized in the rental contract.
Leigh H.I was told pick-up was 9:00 a.m. by text message. I confirmed via a phone call and had a delightful conversation with the U-Haul representative. The location unfortunately didn't open until 9:30 a.m. so I sat in the parking lot for 30 minutes! First person at Nicholson Rd. location was useless. I had to wait for 30 minutes for the RIGHT person to show up and release the vehicle. Total bullshit!!!!!!!!! Maybe U-Haul should get their shit together for future rentals!!!!
Robert D.Make sure that the vehicle that you're renting is the one that is listed....the keys were wrong on my vehicle and while it still worked for me, it created a lot of confusion and now i have a fuel charge to dispute as a result.
James M.Management was abuse, I will never go there again.
joy J.Experience was terrific .. absolutely no issues !!! Will use again !!! Thank-you !!!
micheal F.Exceptional service. Online scheduling was easy and we were greeted by an employee who was friendly and helpful when we wanted to add a driver. The van was clean and ready for use. We definitely would recommend this U-Haul location.
Linda R.Please fill up each rental with gas so when returning, the customer can simply fill-up and not have any question as to amount. I was charged 12,75 $ in error.
Jerry M.We showed up without a reservation. The gentleman who was in the store wasn't able to process the rental because he was covering while the salesclerk stepped out for lunch. Apparently he just left. He called the salesclerk who came back immediately and processed our rental. Kudos to both employees, they went out of their way to accommodate us. The actual location is new, and very clean. Highly recommend this location for your U-Haul rental needs!
Keith F.great customer service
joe Z.i filled the tank before bringing back to you then drove the 10 miles back to your location and i was still charged for 1 gallon of gas. that was ridiculous. i was not aware of any gas station closer to your location as i dont travel nicholson rd. guess next time i need to bring a gas can with gas to put in when i get there. i hav er vxc r ed nted many automobiles and a uhaul from the other locations and g aas ve never had them charge me for 1 gallon of gas.
Kay H.The cargo van smelled like farm animals, the seats were covered in hair, and it was not ready for my pickup time. The staff was very nice and accommodating. Overall, good experience.
Maggie M.We didn't appreciate a dolly being in the truck. We already had a dolly so this one just took up space. We almost couldn't fit our stuff on that side. We knew we wouldn't need a dolly when we initiated the process so finding that in there was extremely irritating. I understand you want to make some extra money but if I didn't pay for it initially, I don't want it taking up space in my rented truck.
Matthew C.The staff is very helpful and courteous.
GERALD M.Facility was very neat. Staff was friendly and organized. Definitely would use again.
Terry W.Christa, Thanks I got the size truck I needed and it was clean and ready to go. Thanks again.
faith F.