Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

116 évaluations

2404 Nicholson Rd   Sewickley, PA 15143

(412) 528-1157

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(412) 528-1157

2404 Nicholson Rd
Sewickley, PA 15143

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing, there are three Uhaul operations I go to and each one is an amazing experience. Quick and reliably friendly staff. At one place the a/c in their neighborhood drive was broke for over a month during our hottest period this summer, that's unfortunate for the staff. I have also noticed that your computer systems are a bit spotty, recently an update that none of the staff knew about was rolled out, I think sending out emails to your staff and letting them know what changes are being made would be helpful. At the end of the day, I have never had a bad experience with a Uhaul dealer near me.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN D. 
Évaluation :
5

The truck NEEDS new windshield wipers! And judging by the squeaking the breaks should be checked too.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

The manager was courteous and professional.

SHERRELLLAVELL B. 
Évaluation :
5

I have used this facility for sports car storage and now truck rental. Very helpful friendly staff onsite.

Lynn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN M. 
Évaluation :
3

check out didn't work through web even though location was turned on in the browser. Had to download app, create account with multiple text message confirmations to finally get code to box that had key. Gate code was not with the key. I don't know how they expected me to retrieve the truck without the gate code. Had to have agent on line give it to me. Should have been a ten minute process but ended being almost 30 minutes. Pads were also wet and frozen.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roman S. 
Évaluation :
3

While I had a great experience with all the workers and they were all very kind. I was not happy with the way my reservation was completely disregarded just because someone from corporate wanted the truck. I was extremely disappointed with uhaul. I had originally RESERVED a 10 foot truck and got a call about an hour before I was supposed to get the truck saying that someone from corporate basically disregarded the fact that I had a RESERVATION for the truck and took it upon themselves to take it. The worker was very sweet and was trying to find another truck for me and gave me the number for corporate to call. The women from corporate also very helpful and was able to find me another truck. However, when I got to where the truck was I was informed that since the first customer was a half hour late then it was mine. I think it's absolutely unacceptable that a reservation is able to be disregarded by someone "entitled" at corporate.

COREY C. 
Évaluation :
5

Marc and Ron were great to work with

GERALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Great job. Team at pick up were awesome

Dwight C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas P. 
Évaluation :
5

What an excellent location. Ron the general manager was over the top in regard to a customer service representative. Can't say enough about him.

JERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
4

No problem with the location or equipment. The thing that made location this best was the on-site employee that aided the pick up as the U-Haul website was experiencing problems but to be fair, the drop off via online platform worked flawlessly.

Stephen G. 
Évaluation :
1

I did not have a recent experience since last year. (Maybe May 2029) Has my credit card been used?

Leonard V. 
Évaluation :
5

The employees were helpful and professional and it made for a pleasant experience.

Mark A. 
Évaluation :
5

It was a very good experience

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
4

The gas level was under a quarter tank, I did get a discount for the gas level.

JAMES H. 
Évaluation :
5

It was the cleanest and most well maintained U-Haul truck I've ever rented. The person who was working there when I returned it was very nice and helpful as well.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davon M. 
Évaluation :
5

I picked up today on 8/9/20. The employee was very friendly, outgoing and helpful.

Keith F. 
Évaluation :
5

Ron & Sandy, You guys are the best, you all already go above & beyond there is nothing else you can do. Just keep doing what you guys do, thank you for everything. Blessings  Luther

LUTHER S. 
Évaluation :
5

The two gentlemen were very cordial.

JAMES W. 
Évaluation :
1

I was told the cost of a rental truck was $19,95 plus mileage. I went 32 miles and ended up with a bill of over $80.00. I was charged for mileage plus gas as well as other incidentals I was not told about. I will not do business with you again.

Theresa C. 
Évaluation :
1

I picked the truck at 4:45 pm and dropped the truck at 5:30 pm same day which is within my 4hours of the booked time. Since their office is closed at 5 which is not my problem, Uhaul still charged me 20$ extra. This is the second they did this. Very bad service. Charging the customer credit card without proper upfront notification. And the uhaul app is glitchy and doesn't function right.

BHAVANI A. 
Évaluation :
5

Vacuum and clean driver seat area. It looked like sawdust was at back of seat.

Steven O. 
Évaluation :
4

Truck had sub shade missing a screw.

Francesco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Replace passenger side wiper blade because it it made driving in a rain storm a little difficult it is dragging the rubber on the bottom other than that excellent truck staff was great

Nicholas Golden N. 
Évaluation :
3

Sun visor on drivers side was broken. Some sort of dried mung was in the crease of the drivers seat. Floor was muddy. Was obvious it was not cleaned. Gas was not full when getting the truck. Drove it for 29 miles and pumped 9,3 gallons of gas on return! Not a good experience.

Robert Clair Jr K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaker N. 
Évaluation :
5

The woman who helped us was very kind and helpful. I tried using the app to check in, but after several times of entering the same information, over and over again, I gave up. She was able to check us in very efficiently. She also helped us when we brought the truck back. I don't remember her name, but she did an awesome job!

Patty B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
5

The manager was especially nice and helpful in assisting me to get the right size truck and making all of the paperwork painless.

John R. 
Évaluation :
5

The drivers seat wouldn't adjust. It was a little uncomfortable.

Josh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro R. 
Évaluation :
2

I was not informed that there is after hour process ing fee and how to avoid it. I didn't get the message that to verify the return.

Xinjie D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terri S. 
Évaluation :
4

It was raining and the interior of the 10' truck was soaking wet with standing water in the back of it. We had to use towels and sheets to dry it off prior to being able to load the truck in an attempt to save my furniture from getting wet and ruined. The man working at the location was very nice and it was a smooth process.

Mark W. 
Évaluation :
5

The truck was slow to shift and seemed to struggle on hills. It got the job done! Daughter was moved into her apartment safe and sound! Merci.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry D. 
Évaluation :
5

I didnt use the dolly but the seal snapped when we were moving stuff out of the truck so unfortunately I am being charged for that. Also the gas meter didn't move from when I took it. I only drove nine miles and you are charging me for gas.

Michael C. 
Évaluation :
5

I thoroughly enjoyed the experience. Thank you for making it easy!

Philip C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian N. 
Évaluation :
4

I was billed Fuel when I filled up 2 miles from drop off and I was also charged a $25 Cleaning charge when all I moved was boxes. Not sure why either of these charges was applied.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher V. 
Évaluation :
5

The furniture pads and the Cart are in the way and took up my valuable moving space. I wish it wasn't there. The new ones don't have it. I like the padlock that was there. it was a nice helper

Mani M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura G. 
Évaluation :
5

Excellent service!! Keep up the good work!!!

Ray C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

The employees were great and they were friendly and made it all a good experience.

Gayle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le service a été excellent. Very friendly and easily let us upgrade to the truck size we needed.

Kraig T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frannita S. 
Évaluation :
4

Need a bigger sign for those dropping off after hours about needing to go online and record information before dropping keys off

William S. 
Évaluation :
4

I was unaware that our order would be cancelled if we did not pick up our truck by the pick up time. We arrived 45 min later than our time and were told our order was cancelled. The representative was able to retrieve our reservation but the scolding we received was not warranted. We were already stressed about the move and were not aware that we had to be there by the pick up time. That needs to be bolded and emphasized in the rental contract.

Leigh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
1

I was told pick-up was 9:00 a.m. by text message. I confirmed via a phone call and had a delightful conversation with the U-Haul representative. The location unfortunately didn't open until 9:30 a.m. so I sat in the parking lot for 30 minutes! First person at Nicholson Rd. location was useless. I had to wait for 30 minutes for the RIGHT person to show up and release the vehicle. Total bullshit!!!!!!!!! Maybe U-Haul should get their shit together for future rentals!!!!

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
2

Make sure that the vehicle that you're renting is the one that is listed....the keys were wrong on my vehicle and while it still worked for me, it created a lot of confusion and now i have a fuel charge to dispute as a result.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jen L. 
Évaluation :
1

Management was abuse, I will never go there again.

joy J. 
Évaluation :
5

Experience was terrific .. absolutely no issues !!! Will use again !!! Thank-you !!!

micheal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Exceptional service. Online scheduling was easy and we were greeted by an employee who was friendly and helpful when we wanted to add a driver. The van was clean and ready for use. We definitely would recommend this U-Haul location.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn D. 
Évaluation :
4

Please fill up each rental with gas so when returning, the customer can simply fill-up and not have any question as to amount. I was charged $12,75 in error.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISA T. 
Évaluation :
5

We showed up without a reservation. The gentleman who was in the store wasn't able to process the rental because he was covering while the salesclerk stepped out for lunch. Apparently he just left. He called the salesclerk who came back immediately and processed our rental. Kudos to both employees, they went out of their way to accommodate us. The actual location is new, and very clean. Highly recommend this location for your U-Haul rental needs!

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
5

great customer service

joe Z. 
Non les évaluations ont été soumises pour cet établissement.

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