Évaluations des clients Compass Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage LLC

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Jarrett F.
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Le client n'a pas laissé de commentaire.

Vanessa T.
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Le client n'a pas laissé de commentaire.

Collin H.
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Le client n'a pas laissé de commentaire.

kay kimbrough K.
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The woman that took my reservation was wonderful. The vehicle was fine. The only issue we had is that the vehicle after hours return process was frustrating. We were told to drop the key in the box but to read the directions first before doing so. There were too many steps to doing this electronically and we could not get the "location services" to work on our phone in order to do that step. After too much time trying to do what you asked, we finally just wrote. This part of the process was very frustrating as we were tired and just wanted to park the vehicle and drop off the key. In this case technology shouldn't have been required.

Jorge A.
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Le client n'a pas laissé de commentaire.

Matthew M.
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The online app check in completely failed. If it was not for the staff on site I would not have gotten my truck. Staff - 5 stars. Online check in reservation experience - 1 star

Justin D.
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The customer service sucked and turned in after business hours and had to pay 20 extra dollors so will be going to budget from now own over this experience .

James J.
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Customer service at this location was great. Rental went as planned.

Ronald H.
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Le client n'a pas laissé de commentaire.

Ronald N.
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Excellent service. The manager at this location was very helpful.

Donna A.
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Le client n'a pas laissé de commentaire.

Patrick C.
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This location DID NOT have the truck I reserved. He stated to never reserve a truck from U Haul by doing it online. I was lucky to get a truck.

Dennis W.
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Le client n'a pas laissé de commentaire.

GLORIA BALLARD M.
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MOTHER & SONS MOVING appreciates the outstanding customer service we receive when renting from this location. Thank you! www.MOVEwithMOM.com

Tonja E.
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Le client n'a pas laissé de commentaire.

Niklas H.
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Act like you want to be at work. They made a big deal over me having an issue with the 24/7 pick up on my phone, and clearly seemed agitated that I had to come inside and do it with them manually.

Jan W.
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Le client n'a pas laissé de commentaire.

RUBEN Z.
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From the time that I put in for a truck online until I picked it up was very easy. The lady at Compass at your Dale Mabry location was courteous and professional. The place was very ckean.??

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Hiram V.
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The location was convenient, clean, and centralized. The front desk clerk was rude and not very helpful. When we arrived we walked in and then he asked us to step outside and wait. He asked for our phone number and told us we were early and couldn't help us. He told us to call 1-800-UHAUL and asked us to leave because he had to help other customers. He insisted that we did not have a reservation, only a quote even though I showed him my reservation email.?? We finally got a hold of Uhaul and thet were able help us. I have used Uhaul for years. This was by far the worst experience I've had ever!

James S.
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Le client n'a pas laissé de commentaire.

Peter H.
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The manager on site was amazing and bailed me out of a big jam I was in. She was truly my guardian angel that day.

Michael S.
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Le client n'a pas laissé de commentaire.

Erik R.
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Le client n'a pas laissé de commentaire.

Brendan R.
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Just keep being excellent is all.

rick H.
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Have Ms.Schultz smile.

Aaron D.
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We had the truck for 4 hours. We were told to call an 800 number when we arrived. We did and it was an after hours number. Looked at the contract and it gave instructions to go to a website, did that and then they charged us $21.00 for an after hours drop off. I will never use Uhaul again. How did an after hours drop off cost you anything. You are ripping people off!!! I will never refer you to anyone!!! $119 for for 4 hours and an additional 21.00 for after hours drop off. Ridiculous!!!

LEVI N.
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Michael, the manager at this location was kind, knowledgeable, polite, and just a joy to work with! Super great guy.

Gregory W.
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Le client n'a pas laissé de commentaire.

Stephen R.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Too much camera phone.

mark E.
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Le client n'a pas laissé de commentaire.

Marlo L.
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Great customer service

Matthew P.
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Le client n'a pas laissé de commentaire.

Jorge M.
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Le client n'a pas laissé de commentaire.

janine S.
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Le client n'a pas laissé de commentaire.

Roger E.
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Le client n'a pas laissé de commentaire.

Jorge M.
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Le client n'a pas laissé de commentaire.

Brandon E.
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Le client n'a pas laissé de commentaire.

John M.
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We rented on Christmas Eve to take a Barbie Doll House to St Petersburg about 35 miles one way. I returned the Van around 5PM. The office was closed. I could not access the internet on my phone continuously. When I could UHaul cold not verify my location and I didn't have a password. I took photos of the truck interior and location at store. I texted the photos and my Information to the phone number on the store door plaque. Later I had my wife send information and photos to UHaul chat. I was worried about additional charges . But that didn't happen. I put the key and contract in drop box. The guy at store was very helpful and great service. I would rent from them again. Van was new and nice to drive.

John M.
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Truck could have used an alignment before renting it out. Kind of annoying to drive. But, other than that no issues arose and it got me safely to Kentucky. Thanks!

Marco S.
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Mike was excellent. During pick up he was extremely busy and still provided exceptional service. Thank you Mike

Ruthie H.
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Le client n'a pas laissé de commentaire.

Ellen P.
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Friendly, professional, clean

Bryan H.
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Excellent service and friendly staff!

Jose N.
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Very convenient and Mike was really helpful

candace A.
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Le client n'a pas laissé de commentaire.

James V.
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Your location has Excellent Customer. I have rented a UHAUL Trucks from the Lutz location anytime my family needs to move.

THEODORE C.
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Le client n'a pas laissé de commentaire.

Kathleen V.
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Le client n'a pas laissé de commentaire.

Virginia G.
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Le client n'a pas laissé de commentaire.

Ernest D.
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Everything is GREAT!!

Bernard W.
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Thank you Beth!!!

Elizabeth W.
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the gentleman that helped me was very nice

DAVID W.
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The on-line pick-up process was a bit challenging to start and fininish, however, now that I know what to expect, I would use again.

Christopher D.
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Beth was so great in helping me. She made my experience quick and easy. Not like the guy who is usually there what a knob. But Beth is great she will treat you right.

Terry Y.
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Great people to work with and excellent service

John C.
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Great customer service! They were able to get me a vehicle on the busiest moving weekend of the year. The staff was very professional persistent and patient with my needs.

Gail W.
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Mike was excellent in helping me with my drop off and renting a storage unit. He was juggling multiple task at once with customers walking in and with the phone calls and handled himself very professionally! His follow up was terrific and I would totally recommend 19020 Dale Mabry location to all my fiends! Ask for Mike!

heather S.
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Nothing

Brad M.
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Great friendly helpful service ... can't go wrong I drove past other uhaul places to go to this one.

Laura V.
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Le client n'a pas laissé de commentaire.

HECTOR G.
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Le client n'a pas laissé de commentaire.

Matchett B.
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Le client n'a pas laissé de commentaire.

Debbie G.
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Mike was an amazing employee. He made the moving experience less painful.

GUILLERMO S.
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Can't say it's their fault, but i ordered Furniture pads too. Unfortunately, they didn't have any so I had to go to elsewhere to buy some. They had one and said I could borrow it for free, but I just left it since I knew I needed to get more than that anyway. Ultimately, they didn't charge me for it because they didn't have it, but it was lost revenue for U-Haul and inconvenient for me to go elsewhere. i will say the staff was very friendly and apologetic. I did like them and would still rent from U-Haul again.

RICHARD M.
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Representative charged me $20 for blankets I ordered but didn't receive. Then he lied about refunding me the cost on two occasions. To make matters worse, charged me an additional $11.00 fuel tax that was not on the original quote. It's hard to believe you have such deceitful people representing your company.

Mahadev B.
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the Location selection didn't work and asked me to call a number and that number wasn't answering the call Other than the above I didn't find any issue so nothing to recommend

Adam C.
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The entire experience was great. Mike at the front desk was amazing and he bent over backwards to accommodate up. The truck functioned as expected. A++

SHAWN H.
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Le client n'a pas laissé de commentaire.

Philip E.
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Le client n'a pas laissé de commentaire.

Nicole S.
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Le client n'a pas laissé de commentaire.

samuel F.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Claudia K.
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Perfect experience.

Feral B.
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Nothing. Everything went very efficiently. The staff member was very pleasant. Overall excellent.

James S.
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The staff here are always friendly knowledgeable and helpful

maria A.
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Le client n'a pas laissé de commentaire.

Vicki A.
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Very good ext.

Tonya N.
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Beth was excellent. Very professional, informative and courtesy.

Randi M.
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Le client n'a pas laissé de commentaire.

babby B.
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Le client n'a pas laissé de commentaire.

andrew L.
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Le client n'a pas laissé de commentaire.

adam R.
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It is the only one I go to.The service is excellent and they always have what I need.

Mark S.
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Everything was superb. One thought tho, be sure your sales agents cover Administration fee at time of pick up. I asked on numerous occasions ... any money needed at time of signing agreement and agent said no. Please no surprises

nick G.
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When I returned my uhaul I swept it out, I put gas in the truck to match where it was when I got it, but they still charged me to put more gas in it. Didn't really understand that but besides that it was a nice facility.

Dexter F.
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Le client n'a pas laissé de commentaire.

Laura Y.
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The representative was upset because she did not want me to drop off the truck at her location. I had called and was told by the U-Haul Traffic representative that I could return the truck to this location because it was much closer to my house. Once I got there the representative acted like I was trying to making up the call - even after I pulled up the tracking on my cell phone and showed it to her. CRAZY!

John L.
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professional staff

neil L.
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Process was seamless. Thank you for a job well done!

YEZNELLY J.
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Le client n'a pas laissé de commentaire.

Corey P.
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Le client n'a pas laissé de commentaire.

Donna J.
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Le client n'a pas laissé de commentaire.

Vincent W.
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My original location did not have the truck I reserved. The second location's listed phone number did not work. Fortunately the third location came through

Connie M.
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Le client n'a pas laissé de commentaire.

Chris D.
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Great service. Thank you!

Kenneth B.
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My representative was fully knowledgeable and worked to keep us taken care of despite technical issues. Will be returning to this specific location even if its out of the way due to the service I received from Mike. His great customer service exceeded our expectations and we were fully satisfied with our experience with Uhaul and Mike at compass self storage.

Chritopher D.
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Service was great. It was quick, fast and easy to get a truck on short notice.

JOEL M.
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Let the customer know in the middle of the day only to drop the keys in a box when I return the truck business door was lock1:00 pm in the afternoon

Non reviews have been submitted for this location.

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