Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)

1 134 évaluations

1109 9th Ave   Neptune, NJ 07753

(732) 776-9500

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h pm
  • Dim : 1h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(732) 776-9500

1109 9th Ave
Neptune, NJ 07753

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 4h pm
  • Dim : 1h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

It was less than 5 minutes to book by phone. Picked up 5 minutes later. Easy in and out. Returned 4 hours layer withcease

OSCAR P. 
Évaluation :
1

I'm reporting you , I don't care about the next customer it's covid and your ripping off a mother with two children there is going to be a complaint put in and your going refund me my money it's fraud

KAITLYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

It could of been sweeper out, otherwise wise where I sat was very clean. And on my return that site I went to I never seen return. I called for help and when she was finished said it would be a $20 fee for helping me.

TERASEATA A. 
Évaluation :
3

Your app is horrible and having to wait on the phone for more than 30 minutes to be hung up on and then wait 2 hours for a call back is absurd

Norman K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUDLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY P. 
Évaluation :
2

Online check-in process was faulty. Front entrance staff was very rude and unable to assist. Getting the truck took 90 minutes and required getting transferred 6 times on the phone. Very sloppy.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Fine service. Only issue I came across was that the bay door lock key I was provided did not work with the lock on the truck. Truck was clean and ran fine.

Michael H. 
Évaluation :
4

Turn around time to be aquicker speaking to an agent.

SUZANNE D. 
Évaluation :
5

The employees are very knowledgeable and helpful. I would not hesitate to recommend anyone to this establishment. I will be back again in the future.

KEVIN H. 
Évaluation :
5

Nothing you did a great job.

ALEX M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
5

Uhaul.com was not able to see my location even though following the directions to allow the site to find me. Thankfully the employee at the office was there and able to pull up my reservation, and if she wasn't there I would not have been able to do the self-rent.

JENNIFER Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLGA C. 
Évaluation :
5

love the van with the backup camera. never rented a Uhaul like that

Tarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne C. 
Évaluation :
4

The truck parking lot was very difficult to return the truck into. Thankfully the counter person volunteered to do it for me..

Jeffrey M. 
Évaluation :
5

Très bien

Dyane T. 
Évaluation :
5

The online process is a little cumbersome but overall happy with the experience.

ADAM W. 
Évaluation :
4

The truck was clean. I did have trouble with the lock supplied for the back door though. I had to use my own lock. And when I returned the truck, I had the same problem, so had to leave it unlocked, which meant lugging the dolly and placing it in the locked cabin. Also, it would've been much more convenient to have returned the truck closer to my new home. The ad for truck rentals is awfully misleading, since $29,95/day hardly prepares one for a $600+ bill for 3 days. The Neptune staff on the other hand were very conscientious and even contacted me twice to alert me that I hadn't fully secured my rental spaces. Cristin and Victoria were very helpful.

STEPHANIE N. 
Évaluation :
3

The truck had a check engine light on the entire time. There nothing worse than worrying about a Uhaul breaking down while moving.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon M. 
Évaluation :
5

Always such a pleasure, so accommodating!

Margaret K. 
Évaluation :
2

In the associates “off time” they should fill up the gas tanks. It's ridiculous to ride or keep a tank on half a gallon in a moving truck. The padlock was janky and I had to buy my own. Something is wrong with the brake pedal… Do a little bit more for the prices you're charging people…

KERA C. 
Évaluation :
5

Great service

ROGER F. 
Évaluation :
1

This experience was the worst I have ever had. I showed up and sat for an hour while the "convenient" mobile pick up did not work. I did not feel safe and after expressing this to an operator that I was on hold with for 30 mins, was transferred yet again. The tank was empty and the truck made weird noises. Never again.

Joel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE L. 
Évaluation :
5

Let people know that when using the phone to pick up the truck, it can take about 10-15 minutes to receive approval.

Michael W. 
Évaluation :
5

.

JOSE T. 
Évaluation :
3

Gas tank was on empty upon pickup. When leaving parking lot gas light came on. Also when dropping off app didn't work and had to wait for 30 minutes on the phone

Erick H. 
Évaluation :
1

Charged an extra 30 dollars for fuel after I returned the truck with more than it had when I took it because I didn't correct a mistake on their part not taking accurate fuel readings

ANTHONY N. 
Évaluation :
5

Very friendly

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
4

Front desk Great customer service . Second time in a month using this location. Truck was great.

BRYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine L. 
Évaluation :
5

Nothing everything is good.

BARBARA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YOLANDA R. 
Évaluation :
5

Excellent service à la clientèle. Young lady at front desk was very nice and professional. Location in Neptune.

BRYAN H. 
Évaluation :
5

Always keep the respect that you guys have and treat the customers which hair

KENDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

The pickup was horrible. It took over 30 minutes this process needs to be fixed. I waited in the awaiting approval for 20 minutes and I waited at least 15 for an agent to respond.

Dawn S. 
Évaluation :
3

I was not able to check for the mileage or if the van was clean until after I had gotten the truck. After I took the furniture out I had to sweep out the van because there was leaves and dirt in the van and I did not want to get charged for it. Also as I was trying to upload pictures of the van the pictures would not load. There was a picture of a damaged front left light that I wanted to dispute. The van I had was not damaged so I did not want to be charged for a damaged vehicle.

Kullah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
4

The truck was not clean inside the cab, it needed to sanitized. Your greeters could have been more people friendly, I asked my grandson to come to the door so I could point to something on the wall and they yelled only one person in the building, he was not coming in. But they let another employee come and sit next to them. I did not understand why he was okay and I could not allow my grandson just look from the doorway at something, therefore I didn't purchase the other items I needed. I bought them from another place of business. I was disappointed in the young ladies approach to me.

Charles A. 
Évaluation :
1

I rented a truck to move one item 30 miles round trip. I had the truck for 1 hour. I think it was highway robbery to charge me $85. I will never use Uhaul again and I will make sure none of my friends or family do either.

THOMAS V. 
Évaluation :
3

The truck had no air conditioning. It was 90 degrees outside and I had a one hour drive with NO air conditioning.

KEVIN K. 
Évaluation :
5

The service is awesome, so easy to do, no hassle, free of all stress

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bil L. 
Évaluation :
3

Checking in via the app was disastrous- poor communication, no one to answer uhaul's phone with over. 30 minute wait and the whole process was tedious and frustrating. Will not use again.

Carolyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito M. 
Évaluation :
4

Truck was not swept out in the back. There was no inspection with us as per condition of truck. We took pictures on our own, and noticed a dent, and recorded the mileage. Overall, good service, would recommend.

Diana T. 
Évaluation :
5

All good 😊

KENNETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADIYYAH B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thanoa E. 
Évaluation :
5

No improvement need, everything was great

regina G. 
Évaluation :
5

I only had an issue with receiving a dirty truck, although what I moved did not cause dirt, screws, wood fragments and glass/plastic pieces in the back of the truck, I cleaned it out as not to be charged for returning a dirty truck. Other than the truck being dirty, the availability and use of the truck was a blessing because I was able to load everything I needed in one trip.

SIDNEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick E. 
Évaluation :
5

Fix the app! I tried it over and over and it would not allow me to take phots. I had to log on to the website from my phone. Very frustrating.

Mike H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERONDA M. 
Évaluation :
1

Not professional at all

MOHAMMAD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYLER T R. 
Évaluation :
3

Broken mirror ice and snow on windshield several days after some snow as well as ice around the truck where you enter and exit. The self service was not as bad as I thought it would be.

Erin O. 
Évaluation :
3

Have equipment like hand trucks available

Robert C. 
Évaluation :
5

UHaul should add to check tire pressure in the winter to make sure this is accurate so the renter does not have to stop to do that.

Tawanda C. 
Évaluation :
5

The mobile app takes to long

Antoinette F. 
Évaluation :
3

you charged me 3 times for my rental!

Janet P. 
Évaluation :
1

I am so disappointed in this rental first of all my pick up time was 11am I didn't pick up truck until almost 1pm because when I got to location I didn't know everything had to be done on phone and then because I was having trouble when I went to the door to get some assistance the woman was of no help said I had to call 800 number really I was in the parking lot from 1130-1245 trying to sign in to pick up truck so when i finally got someone on the phone they talked me through it so I got the truck at one and I needed it for four hours do you know someone had the nerve to call me at three to see if I was coming back what the heck and then I look at my bill are you serious I'm so disappointed with this company don't think I will be using them ever again !!!!!!

Lisa R. 
Évaluation :
1

This was the worst experience I have ever dealt with in my life. The whole entire process of trying to rent a vehicle was nothing more than disgusting. Everything has to be done online, nobody never answers the phone, and the person working in the store would not let me in and she was very rude and disrespectful. I will never use uhaul again. Such a horrible service. I suggest you should make major improvements.

Anthony D. 
Évaluation :
1

People wouldn't assist at site. Uhaul makes everything online at the location which was extremely difficult and I am tech savvy with a good iPhone. Had to get tech help which wasn't helpful as phone was already at settings needed. 1-800 number put me to Toms River and that phone lady said husband could drive but when he got to site he was told no. Covid or not, people should be able to use UHaul computers at site to “register “. A nightmare and never again.

Amanda M. 
Évaluation :
3

Stop charging for miles and then trying to charge a late fee if we like 20 mins late you guys false advertising 19,99 when it's like damn near 100 I would never Use you guys again I'd rather get a moving company

Quintrell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannine R. 
Évaluation :
5

Check engine light and tire pressure light was on

Zurab M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Nothing the staff was nice and courteous and they had me in and out in a very timely manner. I would recommend this company to anyone Thank you.

Marcia M. 
Évaluation :
1

I booked a dolly and blanket along with the truck. Just to find out they don't have it a that location after I get there.. they don't provide it due to covid!!! Seriously..if that was the case..why would other locations have it...ad do they sanitize the trucks..before I rent it...don't think so It just made my moving..harder

Rutwik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robertho S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann F. 
Évaluation :
1

I am very disappointed with this rental , it was not what I expected, first I arrive to this location at 9 am, the office was open into 9:15 employee at this places was a women very nasty attitude, i ask simple cuestión I am here to pick up my rental, well you have to do over the phone or call the number is out side everything what I said is posted at the door, she basic throw me out at the office under a rainy day , I call the main number 3 time I never get answer Thus was very dusty, wipers don't work properly , doors security lock don't work , I have to buy one to lock the door, leaking water all over my stuff , this Thea worst experience I ever have I do not recommending this side

Fernando R. 
Évaluation :
3

My 9' van was fine except for an two indicators which signaled “ needs oil change soon “ and “ add air in left rr tire “ . The tires looked fine but I worried about this the whole 4 hours I had it . I was on the highway. When I returned the van and reported it the associate told me “ oh yeah we knew about that .”Would have been nice to know .

Denis S. 
Évaluation :
1

When I initially picked up a truck, it had warning alerts that 1 tire had low pressure, and it also needed oil. I was told by the agent in the office that it had been checked 3 times and it was a faulty wire. That caused me some concern as I was driving approximately 600 miles with the vehicle. Evidently during the week while I had the truck, there was some type of emergency that shut down the rental location. I was never contacted and told about this or advised to drop off at a different location. I showed up at my scheduled time to return it on Sun Oct 18th, and spent over 2 hours trying to get the truck returned. I had to make over 5 calls to your service area, each with at least a 10 minute wait time before I was able to speak to someone, and I was mis-directed twice to the wrong service group. Your "share" app did not work either to allow me to return the vehicle through my phone. I continually received error messages that it could not locate this particular location. All in all, a terrible customer service experience and I will likely not use u-haul or this facility again in the future. Please contact me if you would like to discuss further. Carol Steets 732-447-8453

CAROL H. 
Évaluation :
3

The check in processing took way to long. It should not take 45 minutes for approval. There is no reason to have to verification from 2 outside sources. It going to make me think of other options when renting a truck or van going forward.

Edward B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

We ordered moving blankets and none were provided. I should have been made aware of that ahead of time. The sign-in process is very complex. Took 25 minutes!! Otherwise, all went well. The staff we dealt with were very helpful.

Ed C. 
Évaluation :
5

Kristen is the best

Bonnie K. 
Évaluation :
4

Truck box could have been better swept. Had some technical difficulty with app trying to provide certain info.

John F. 
Non les évaluations ont été soumises pour cet établissement.

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