Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

282 évaluations

10161 County Line Rd   Spring Hill, FL 34608

(352) 686-7071

Heures d’ouverture

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 10:30 am–1:30 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(352) 686-7071

10161 County Line Rd
Spring Hill, FL 34608

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 10:30 am–1:30 pm
Heures d'ouverture spéciales
  • 3/31/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Distefano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben stephens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmin torres 
Évaluation :
5

very friendly staff, the girl in the front deck was very nice and flexible, because I made reservations for the wrong day and she was able swift my day and accommodate the vehicle the day the I need it .great jot and excellent costumer services.

Ortega Dionicio 
Évaluation :
1

I returned the rental truck on time on Saturday January 27, 2024. Your staff chose to not inspect the vehicle or close out my contract after I left the facility causing me to be charged an additional $40+$15 and milage because they wanted to be lazy and were rushing to get off work. Unacceptable and I never will never recommend that location Contract #28581874

Michael Kelly 
Évaluation :
5

Excellent service on both the pick up and return of this rental truck.

Christopher Reitano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Norton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Cleveland 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES RANICH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Moes 
Évaluation :
5

This rental went perfectly.

William Brandt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA BATTISTIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Kubica 
Évaluation :
5

I Would come back again.

Daniel Walls 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Schalk 
Évaluation :
1

Better customer service treat people like actual human beings when they walk through the door and not just another number I've rented from this place before was very satisfied with the customer service same people are there and was treated very poorly when I return my vehicle with more gas than it was needed and had to wait when nobody was around when the person was just sitting there doing nothing then gets mad at me when I ask them to do their job and check me in I get upset and yes I used a cuss word now they threatened to put me on the do not rent to list because of their poor customer service

BLAKE BOSSE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Utronki 
Évaluation :
5

Bien

JORGE REYES 
Évaluation :
1

I needed a truck to move on Sept 3rd. I reserved a truck 2 weeks in advance at a Zephyrhills location. They called a week later to change my reservation location to Thonotosassa due to not having the size truck I reserved. The morning of Sept 3rd, I was on my way to pick up the Uhaul and got a call from the location in Thonotosassa letting me know they cancelled my reservation and would call me back if they found a truck available in Wesley Chapel. All I needed was a 15' truck. I was told they would give me a larger 25' truck and include extra mileage free of charge for the inconvenience. So the morning I moved, I ended up having to call a friend last minute to help me pick up a 3 piece reclining sofa set with only their personal pick up truck and my SUV while I waited on the Wesley Chapel location to open. When I got to Wesley Chapel, they didn't provide me with a larger truck nor did I receive anything for inconvenience. I returned the truck that same night around 8pm in Spring Hill hoping maybe I could be credited for using it less than 24 hours. This was my first time using U-Haul and it was a terrible experience across 3 different locations. I wouldn't use them again or recommend to anyone I know. The last minute rescheduling on the day someone is moving is wild. Empty promises and extremely over priced for nothing but inconvenience.

Myia Otkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Franzel 
Évaluation :
5

Very helpful &friendly

sharon groesbeck 
Évaluation :
5

Everything was great . Worker gave her all, and then some.

Marilyn Scaccio 
Évaluation :
4

More convenient time available. Open earlier.

Orson Lorenzo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO MORALES 
Évaluation :
5

Gal at desk was superb. Very knowledgeable and helpful. She was handling 3 customers at a time with grace and efficiency

Virgina Brown-Waite 
Évaluation :
5

Service was great.!!

Steven Tullio 
Évaluation :
5

Very friendly and polite and helpful and caring

Madeline Santiago 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Andersonn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Harris 
Évaluation :
5

The app helped a lot to find the vehicle I needed at a convenient location. The person at the counter was very helpful and completely explained what they would provide and what was required of me. No hassle. Good experience.

Richard MacPhee 
Évaluation :
3

The lady behind the desk was rude! She called me an hour before our pick up time to say we had to pick up the truck in a different location due to the driver's license saying a different area. But that should've been told when we went to make the reservation. So we had to switch the person the reservation was under to match the area address. She was not nice when I came in to pick up the truck. She was rude and snippy.

Jennifer Bray 
Évaluation :
5

The truck needed a wheel alignment immediately. Also, The air conditioning was warm. Not a pleasant experience while driving all of your valuable belongings.

Todd Rosenzweig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Lopez 
Évaluation :
5

Both Jena and Natasha go out of their way to assist in any way possible. I recommend this uhaul/storage facility for your needs in home or business use.

William CHen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Hagadon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Welch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick Villano 
Évaluation :
5

Rien

PETER SACCHERI 
Évaluation :
5

Equipment was ready at time of arrival. Knowledgeable and friendly staff. Great experience overall. Definitely recommend this location!

Pedro Rosado 
Évaluation :
5

Natasha was very helpful, the rental went smoothly.

Stephen Slack 
Évaluation :
5

Nothing my experience with this company was excellent.

Joe Tucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Cook 
Évaluation :
5

Very friendly and competent associate

Carl Hite 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brooks 
Évaluation :
5

Thanks You have good day

Angel L Diaz 
Évaluation :
5

The Saturday representative was extremely helpful and friendly. My customer experience with her was amazing.

Patrick Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom DiRenzo 
Évaluation :
5

The truck can be fixed the check engine light was on and it sounded like a motorcycle driving down the road

Joanie Melendez 
Évaluation :
5

second time this month renting a truck & could not be happier. great service , company is a pleasure. thank you.

Louis Ombres 
Évaluation :
5

Not a thing . All great.

Louis Ombres 
Évaluation :
5

Thank You for everything

Angel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Corcione 
Évaluation :
5

Rien

RENEE COVEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN GORDON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA PARSLEY 
Évaluation :
5

Everything went smoothly!! I was in and out and on my way. Very professional and personable

Kathleen Kenney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Agudelo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles prokop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Peterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Santiago 
Évaluation :
5

I'm glad y'all backed into the parking spot so all i had to do was pull forward. I would have had a hard time backing out of the door myself. Merci

Charles Northcutt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaias Santana 
Évaluation :
5

truck pull to left radio did not work motor not running right not good

Mitchell Drucker 
Évaluation :
5

Make sure the windshield is clean

John Tyson 
Évaluation :
3

Open hours later

Joanna Walker 
Évaluation :
5

Non

alfredo guerrero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mandy garey 
Évaluation :
5

Employee is here awesome very helpful they can explain everything to you They get you gonna get you out

Rooney Wilkerson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Taylor 
Évaluation :
5

The back of the truck had a very bad smell but besides that the manager was really AMAZING, KIND, PROFESSIONAL, AND FRIENDLY.

Pierina George 
Évaluation :
5

Check in opens 940a for this location. Easy peasy check in.

GREGORY WENZEL 
Évaluation :
2

I was told that the price was 19:95 and inc was included also $.79 a mile they did not tell me it’s different on Saturday that is definitely wrong advertising it costs this lady 80 something dollars which I think is wrong , and I Tammy Bennett to the person that I agree with price that you had for this truck Then you call before our time that you need the truck back because you have it rented out it again so they hurried up and got it emptied so you guys could have your truck back and we turned it in early, , and if I had news this about giving y’all good rating before this one you want and I got it because of what you did tell the people that call him for a truck tell him the truth don’t tell him one thing and then you get there and you get something else just saying

Justin Otten 
Évaluation :
3

Le client n'a pas laissé de commentaire.

billie ohern 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Balsamo 
Évaluation :
5

I had to make a change in my reservation and they worked with me to allow me to still pick up a truck. Very friendly and clean store front

Audrey Martin 
Évaluation :
4

The computer was slow and detained us for 1/2 hour, trying to input the information for the rental. The manager was great. Too much technical things slowed us down to get the moving started.

CAROLINE LUGO 
Évaluation :
5

Not a thing. Customer reps was very professional and polite.

Roy Mullins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE BAKER 
Évaluation :
5

Terence Bergagard is a wonderful person. He was very friendly and made my girlfriends and I day.

Jose Vargas 
Évaluation :
5

The ladies here were super helpful and very nice ! Definitely recommend them to anyone who needs their services

Kayla Belmonte 
Évaluation :
5

The customer service there is outstanding. They know what their doing and work with you to fulfill your needs for what you need.

MARC GAGNON 
Évaluation :
5

Helpful and accommodating so I would recommend to others.

Travis Simmons 
Évaluation :
5

Don't change a thing. Tracy is a great person with a wonderful personality to deal with people. I would definitely recommend your facility to anyone needing it.

Anna Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Cotton 
Évaluation :
5

Tracy was so wonderful kind and caring It was an emotional move for me losing my husband a few months ago and she went above and beyond to make it a smooth transition for me this place is wonderful and makes me feel like I don’t have to stress Highly recommending this company Tracy thanks for everything

Margaret Miszuk 
Évaluation :
5

Nothing much. Customer rep was excellent. Service was great.

Roy Mullins 
Évaluation :
5

Keep doing what you are doing. I really believe you care about the quality of the service you provide. You may be the best in the business! Merci.

Alan Upton 
Évaluation :
2

Was very upset about the the fact that I could not complete my move. Yes it was my fault for leaving my car parked in a spot that it shouldn't been. I had no knowledge of this. Due to having to stop my move and drive the truck back to move my car. They very rude and the gentleman that I was parked in his spot was threatening me and in my face. I kept apologizing to all.

Elona Broderick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Schmidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Guevara 
Évaluation :
5

The truck I rented pulled hard to the right and the tires shook so bad that it was a miserable experience driving it for 6 hours . I probably won't be renting another haul truck because this was such a nerve wracking experience to have to endure that truck for 6 hours .

DONALD BENSCHOTER 
Évaluation :
5

actually have the truck i reserved. had to take a different truck a cannot complete my task.

RICHARD ONORIO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MERARI PEREZ 
Évaluation :
5

The manager and lady that dealt with me was very professional and made my bad day a lot better make the process painless and quick very professional all the way nice to meet people that care about customers and there job

chris howard 
Évaluation :
5

Excellent service all around, would be happy to recommend and do business again!!!

Eamonn McCann 
Évaluation :
1

You could give the customer a truck that doesn't have a steering problem. I was almost killed on Hwy 75 because of this problem. You could also hire people who know how to use your software so they don't have to wait forever for them to figure it out. You could also offer a discount for putting up with these problems.

Lawrence gettis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Moreland 
Non les évaluations ont été soumises pour cet établissement.

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