Poor customer service. Said they couldn't help me disconnecting my car from the auto transport and didn't offer any assistance disconnecting the auto transport from the truck.Tyrone M.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hiram, GA 30141
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 6h pm
- Sam : 9h30 am à 5h pm
- Dim : 10h am à 3h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When I arrived with my car in tow I asked for assistance disconnecting my car from the auto transport. The personnel at this location said they could not help me due to liability reasons and said I could look it up on YouTube. I told them that the uhaul location I rented from connected my car to the transport so I thought they could help me disconnect it. He said he didn't know how. He shouldn't be in the business of renting auto transports if he cannot help customers. Worst customer service I have ever experienced with uhaul. Fortunately, a stranger saw me trying to figure it out and offered assistance.Tyrone M.
Le client n'a pas laissé de commentaire.Xavier J.
Le client n'a pas laissé de commentaire.bradley C.
Le client n'a pas laissé de commentaire.Bradley C.
Le client n'a pas laissé de commentaire.Christopher W.
Sweep out the trailerâ€¦.that's all. Thank youDavid R.
Everything was great, I could not find a uhaul that day for anything. But this location had one and the lady at the office was wonderful.Sandra M.
Le client n'a pas laissé de commentaire.Claude C.
Le client n'a pas laissé de commentaire.KEKE C.
Le client n'a pas laissé de commentaire.Ronald J.
Great service, prepay was great advantage, in and out in no time.Henry O.
Le client n'a pas laissé de commentaire.Steve S.
After a failed attempt to pick up a reserved uhaul, customer service directed me to new location with available rental and upgraded to next size. Upon arrival, customer service was excellent and processed reservation and presented with keys to truck in under 20 mins. I would gladly recommend this uhaul location for all friends/family. It was much appreciated with such a horrible experience at previous rental location. Thank you for such excellent service: Compass Self Storage!Charity H.
They take money from people with out calling them to let them know what's going onAnnisha F.
Le client n'a pas laissé de commentaire.Monte G.
Apparently, no one goes over these trucks before renting again to the next person, because the engine light came on 46 miles into our trip. When I turned it in and brought it to their attention, it was blown off as, well, it's probably due for an oil change or something. I would like to think someone is keeping track of stuff like that so the customer does not end up on the side of the road with a broken down truck full of stuff. The truck we were given had over 124K miles on it, the engine had very little power, struggled going up any incline. Also, the cab over area leaked, got everything wet that we had carried up there. It rained the whole 3 days we had the truck. Again, when I turned it in, the comment from them was, oh, yeah, most of these trucks leak. I said, so you knew it leaked and didn't tell me and rented it to me anyway when we discussed at time of pickup the rain we would be moving in. That was considerate, wasn't it? I will be using a different company next time. We have more to move over the next couple of weeks, but u-haul won't get the business. At the very least, they should have offered me a free day -39,95 $ refund or something.Tina M.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Bill H.
When I checked in, the man behind the desk told me where to park it and had me unhook the trailer from my vehicle and place where he wanted it. Never moved a muscle not even to check the equipment. I unhooked it myself and left.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Leslie H.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.MARQKRIA M.
Le client n'a pas laissé de commentaire.BRANDI F.
Piss poor service. Your company failed to honor two different reservations, with one location renting our truck out despite our reservations being in the system. WILL NEVER DO BUSINESS WITH YOU AGAIN.James G.
Le client n'a pas laissé de commentaire.Michael G.
Maryanne at Compass was fantastic! Quick, efficient, and very friendly service.TODD A.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Carey M.
Le client n'a pas laissé de commentaire.Jay H.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Anthony H.
If I need to rent again, I'll go back to this location.Joe S.
Le client n'a pas laissé de commentaire.Wes H.
Very easy process both picking up and returning.Jack D.
Le client n'a pas laissé de commentaire.Joelle J.
some of these old trucks need to be retired or some serious service.Joel L.
Le client n'a pas laissé de commentaire.Renada F.
Le client n'a pas laissé de commentaire.Cory T.
Le client n'a pas laissé de commentaire.Danielle S.
Le client n'a pas laissé de commentaire.Sam G.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.william F.
Le client n'a pas laissé de commentaire.Shaun K.
Has no capacity to store more than a couple of trucks with most available parking being unavailable. Also called me a day before my truck was due for their location and rudely asked if I was finally finished.MATTHEW M.
Le client n'a pas laissé de commentaire.Joseph S.
Staff at Compass storage is fantastic! We also rented a unit from them and they were above and beyond with both the truck and unit.Donavon S.
Le client n'a pas laissé de commentaire.Rodney F.
Guy at front desk was very pleasant, and knowledgeable. Great employee.Kiara W.
Le client n'a pas laissé de commentaire.Eric F.
I had schedule a ten foot truck and confirmed it the day before with Uhaul. We did not have a 10 foot truck when we arrived so we had to scurry around Atlanta to find a ten foot. What you reserve should be what you get. We had to drive 45 minutes to the new location in Hiram GA. They were GREAT and got us on our way fast. I could not have driven the larger truck the 6 hours to the destination. Very disappointed what I reserved was not delivered as promised.MARY ANN W.
Le client n'a pas laissé de commentaire.Robyn B.
Great manager there. He explained and treated us as if we were the only customer he had. Great job.John S.
Le client n'a pas laissé de commentaire.COZIQUE S.
The service that I received was the definition of customer service. This is my new go-to place for rental equipment and my upcoming storage needs.CHARLES B.
On line check in made pick up a breeze. Personnel amical.Kelly B.
Very friendly and helpful!KAREN C.
Only recommendation would be to clean the bug stains off the truck windshield. But otherwise everything was excellent.PAUL W.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Dashi G.
Le client n'a pas laissé de commentaire.ANTONIKA W.
Excellent service à la clientèleSmael M.
Le client n'a pas laissé de commentaire.GARY L.
U-Haul Van was dirtyJordan N.
Le client n'a pas laissé de commentaire.Tennesha F.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Wendall W.
Le client n'a pas laissé de commentaire.SHAWN C.
Very mean an. Rude. Woman in front office. Racist. As welljeff W.
Le client n'a pas laissé de commentaire.Kenneth G.
The guy that helped me has phenomenal customer serviceRAMON B.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.Lisa R.
Very pleasant experience!jenny M.
Le client n'a pas laissé de commentaire.Netenah W.
Le client n'a pas laissé de commentaire.Dalton H.
The customer service when I p/u the van was so polite and willing to answer my questions.cheryl K.
Le client n'a pas laissé de commentaire.Rabiatu A.
I rented the blankets but did not use because of them not being sanitized. Other than that everything went great.Melanie C.
Le client n'a pas laissé de commentaire.MILTON M.
Le client n'a pas laissé de commentaire.TERRY C.
Equipment was clean and in great shape. Friendly customer service. Great location.Tonda D.
It is always a pleasure working with Compass. I recommend to everyone.Trevor F.
Great experience. Both Tom & Laurie were awesome.Mackenzie S.
This location was not an issue but this was not the location that I signed up for when I originally submitted a reservation. This location was 20 miles away from where I needed to be and the scheduling person on the phone on 11/29/2020 around 2 pm was EXTREMELY rude. When I asked about the uhaul guarantee because my reservation was not where it should be and I would have to pay for an extra 20 miles of service for the truck she transferred me to a very kind customer service person who transferred me back to her, when she was finally able to help me I had a few more questions but she hung up on me. Her attitude was nasty from the moment she answered her phone. 10/10 I will not work with uhaul again if this is how things go every time.Collin G.
The seats in a truck was dirtyJordan N.
Le client n'a pas laissé de commentaire.Larita B.
Everything was professional, smooth without any issues! Awesom, friendly receptionist! Don't fix what isn't broken!!Adrian H.
Nothing, I had excellent customer service. MerciGILLIAN L.
The back of the truck was infested with roachesJennifer C.
The Uhaul pricing of 19,99 per day is deceptive. Even on a local rental with an added 14 $for insurance the final pricing is 350 % the advertised price. Uhaul has quite the monopoly! Some how 19,99 magically becomes almost 70 $!!!! Quite the profit margin you've got there.Michael B.
Excellent & Friendly Service!Ronnie B.
Lori was amazing!! She went above and beyond and truly embodies the traits and character of a "Rock Star" employee.Michael D.
AucunL J T.
Le client n'a pas laissé de commentaire.Jonah D.
Nothing, continue to provide to others what was provided to me. Excellent customer service!!!DOROTHY W.