Évaluations des clients Compass Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage

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krisie S. le

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Le client n'a pas laissé de commentaire.

Julius H. le

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I was over charged for the service. Ended up paying double what I was quoted. I also was charged for a dolly that I didn't have.

Mona H. le

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Le client n'a pas laissé de commentaire.

Nereida O. le

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Le client n'a pas laissé de commentaire.

Russell C. le

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Did not have the truck I reserved. This was not the location I requested and not convenient to my house. Why did you send me across town to a location that did not have the truck I wanted anyway?

Sandra C. le

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Le client n'a pas laissé de commentaire.

mario L. le

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Le client n'a pas laissé de commentaire.

Sandra C. le

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Le client n'a pas laissé de commentaire.

mario L. le

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Nice guys they help me out with my truck rental every week

Robert B. le

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Tom made sure the equipment I needed for my long journey was available on the requested date and time. I am greatly thankful to Tom/Compass Self Storage Office. Thank you!!!

Robert M. le

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Buy newer trucks, please.

Michael P. le

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The front headlight didn't work. Wiper blades poor condition, the doors rattle. awful truck

Paul M. le

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Only complaint would be the jack probably be a new jack for the auto transport trailer. Terry was awesome, happy with visit.

Kircis H. le

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Le client n'a pas laissé de commentaire.

Eric J. le

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Le client n'a pas laissé de commentaire.

Marcus B. le

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check the customer in properly when returning the equipment. This has been the worst experience.

Paul V. le

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When I picked up I was told I could drop the truck at any u haul dealer. However, when I went to drop the truck at a location, I was told by an employee there that she didn't take one way drop offs. Luckily she was there and wasn't closed because I would have dropped the keys in the box. No telling what u haul would have charged me, extra day maybe? I think the dealers need to make sure where they tell you to drop will take the truck

Bill B. le

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Le client n'a pas laissé de commentaire.

Gilbert S. le

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First we put our reservation in over a week to when we needed it, got there and no trailer. Waited for 2 hours for the trailer to come back from pervious person who rented it. It was full of glass, nails, oil and cigarette butts. I was very disappointed.

Ivy S. le

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Nothing, because everything was exceptional. Thank you Tom and Terry.

Ivy S. le

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Nothing, because everything was exceptional. Thank you Tom and Terry.

almetta T. le

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Le client n'a pas laissé de commentaire.

Kesha L. le

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Le client n'a pas laissé de commentaire.

Daryl G. le

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Le client n'a pas laissé de commentaire.

JENNY L. le

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Terry Tapley is to be commended for all he did to help me with my storage needs. He has an excellent personality and a great desire to make U-Haul a superior company. He asks all the right questions and had answers for all my questions. There is no improvement needed at this location. Thanks.

CHRISTINA C. le

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The only thing I can say is the approval process takes too long. If there is a way to approve before we arrive that would be a lot more helpful. We waited about 15 minutes at the parking lot waiting to get approved.

Naomi J. le

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Passenger side mirror needs tightened, keeps moving. Not safe

RICK N. le

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Keep professional doing great

Linda L. le

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Le client n'a pas laissé de commentaire.

Apryl W. le

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The 2 guys at this location told me I could change my form of payment to my debit card. They said they would call me or I can call them the next day to do so. I never got a call so I called several times with no response. I really did not want the charge to hit my business card. it would have been nice to get a return phone call and not ignore my message. Very unprofessional and not trust worthy.

Marvin S. le

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The company U-Haul is amazing , but the worker of compass self storage was disgusting and rude and had me late for my rental . Telling me there was no rental for today that I had to buck in advance (which I did) and then act like I didn’t understand him and I clearly told him I have my code for the key on my phone about 3 times

Jeffery S. le

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Le client n'a pas laissé de commentaire.

Adrienne B. le

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Le client n'a pas laissé de commentaire.

GEORGE F. le

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Le client n'a pas laissé de commentaire.

James V. le

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Le client n'a pas laissé de commentaire.

WINSTON R. le

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I called for an extension on the 800 number and asked about corporate account since irent alot from uhaul and Have not heard back I thought it would apply to the last order didn't see it on the I'll

Dennis F. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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Le client n'a pas laissé de commentaire.

cynthia L. le

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Le client n'a pas laissé de commentaire.

Lucretia S. le

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Give repeat customers dicounts

JENNIE H. le

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Terry and Tom are the BEST!!

Jeffrey C. le

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Truck had not been cleaned, cab had sand not only on floor but on dash board and seats. Storage portion of truck was filthy and had TV cable tied up in various locations.

robert A. le

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Le client n'a pas laissé de commentaire.

Becky C. le

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Le client n'a pas laissé de commentaire.

Bettye C. le

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Le client n'a pas laissé de commentaire.

james P. le

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they need more equipment to rent. they are open on subdays!

Chris B. le

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The guys in the office were wonderful. They gave me information I didnt even ask for and even made suggestions for me. You dont get that these days.

Nicole W. le

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David from Uhaul was great. He came right out to the location when they forgot to put the key in the drop box.

Federico B. le

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Rep went over the trailer connections with me. I appreciated he made sure i did it correctly.

Robert A. le

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Le client n'a pas laissé de commentaire.

Lucretia S. le

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Awesome customer service and friendly manager!!!

Kendall T. le

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Friendly, accommodating, cooperative.

Yvonne F. le

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Le client n'a pas laissé de commentaire.

SHANNON L. le

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The guy that check me in said they are not suppose to help you hook or unhook trailer. Because they don’t work for I haul if they get hurt.

LeTigre C. le

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The parking lot was extremely dark. More lighting would be nice e.

Michael M. le

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The gentleman did a great job helping me with my rental and he was very helpful. Not just saying this because I’m doing a survey, he did a awesome job!

GABRIEL I. le

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Le client n'a pas laissé de commentaire.

Bobby W. le

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Nothing Terry from Compass storage made everything go extremely smooth!

Kiara C. le

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Le client n'a pas laissé de commentaire.

Angie J. le

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The employees at this location were very nice and helpful. The tow dolly i rented on the other hand was in need of repair. I made the employee aware of the problems when i returned it. The ramp on the right side was bent and was almost impossible to slide out and back in. One of the ratchets was very hard to use and the other one the ratchet did not cstch unless you manually slid the bar to allow it to catch and be ratcheted. I hope my wording is correct enough to understand so this dolly can be repaired. I expected it to be in better condition than it was. Ill be needing another tow dolly in the near future and i hope it will be in better shape and safer to use.

Will A. le

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i had a reservation to pick up a trailer, the reservation was confirmed by a uhaul agent. when i arrived to pick up, the place was closed for the weekend. i had to go to two other locations to finally get a trailer that i had reserved a week in advance. totally unsatisfied. and to top it all off, i was still charged full price for my rental. totally disappointed. and on top of all that, the trailer lights didn't work properly, i had to fix them myself in order to travel the road legally.

Amber W. le

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Both gentlemen were so nice. It's was the quickest uhaul I've ever rented. Awesome job!

Monika P. le

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Nothing at all. Team members were friendly, helpful, and fast!

Landon P. le

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Nothing.... Everything is Great!

Landon P. le

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Nothing. Everything is great!

leslie K. le

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Le client n'a pas laissé de commentaire.

JAMES R. le

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Used Compass Self Storage in Hiram for self storage and rental of 26’ truck. Tom the facility manager was outstanding in customer assistance and resources available by U Haul. I would recommend Compass Self Storage to friends and family members.

Randy M. le

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Le client n'a pas laissé de commentaire.

Tracy M. le

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Very polite and friendly !

Cynthia S. le

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This particular outlet was very professional and courteous. My only regret was I was not offered this particular outlet on my initial search online because although closer to my home, it has a different zip code.

Marvin P. le

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Le client n'a pas laissé de commentaire.

George D. le

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Le client n'a pas laissé de commentaire.

Chris F. le

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Everything was good.

Lisa Ann Q. le

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The staff there are so nice and respectful and have not had a problem. I would recommend all my friends.

Brenda F. le

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Best experience ever with U Haul. These guys rock.

Alan K. le

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Le client n'a pas laissé de commentaire.

Shannon A. le

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Le client n'a pas laissé de commentaire.

Scott T. le

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Le client n'a pas laissé de commentaire.

mary M. le

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Le client n'a pas laissé de commentaire.

Joe W. le

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Le client n'a pas laissé de commentaire.

Lesa J. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Pamela P. le

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Very efficient

Keeya M. le

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The Uhaul was messed up. The electrical part was bad I drove 14.5 hrs to Dallas TX with 1 tail light working. I suprised we didn't get stoppes by the police.

Kim G. le

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Le client n'a pas laissé de commentaire.

Margaret C. le

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Le client n'a pas laissé de commentaire.

DEBORAH R. le

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On returning the truck was told a different location, Tried calling the locations before driving there, no answer, called the scheduling dept. they said ok to go there, got there and they did not deal with U-Haul anymore. Called Scheduling for the forth time and told them where I was taking it. Never received the $35. discount that was offered. Very unhappy. Took truck to another location on Sun., they never received it in until Monday at 10am. so I was charged for an extra day. So another phone call to argue that point, and have never received a corrected statement via email to confirm all the errors are corrected on the billing??? Will try again today to get a copy of the receipt.

CARLY P. le

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Le client n'a pas laissé de commentaire.

Shannon F. le

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Le client n'a pas laissé de commentaire.

Mimi P. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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There were 2 men working the desk. They were discussing who was going to clean out the trailer. I helped them clean it before I used it. Also, I paid for blankets and never received any blankets. It seemed the men were more worried about getting out of there for the day.

DONALD N. le

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Le client n'a pas laissé de commentaire.

DANIEL W. le

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Le client n'a pas laissé de commentaire.

Latobyia P. le

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Le client n'a pas laissé de commentaire.

dan E. le

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Your online information or app are redicoulous to work with. This will be the reason I switch from using U-Haul.

Richard C. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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There were two issues we encountered with this location. First of all, we were scheduled for a Sunday pickup at 9:00 am when the location doesn't open until 10:00. Secondly, the dollies we requested weren't in the truck and we had to go back to get them.

KIRK L. le

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Le client n'a pas laissé de commentaire.

Charmaine J. le

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They were really nice and accommodating!! Great experience!!

COLBY S. le

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Le client n'a pas laissé de commentaire.