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Kodi C.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wasn't washed
Safiyya J.a great experience as always with this location..
Anthony K.They worked very well with us!! Enjoyed doing business with them!!
Melo John G.Michelle and Carrie are the absolute best!! Renting a moving truck from this location and these ladies was easy, simple and even fun! These two,ladies know their stuff and have excellent customer service !!
Kate H.The staff was very friendly and helpful.
Kenneth B.The lady in the front desk have excellent customer service. She is friendly and efficient. Outstanding. Thanks
David M.Office staff are always efficient. They know what I need and always have everything set up and ready for me to go. They do not waste my time. They are very professional.
William R.Michelle and Kerry are the best!!!
William R.Staff is always friendly and helpful. I feel as though I'm doing business with family.
William R.I wouldn't recommend Uhaul to anyone. I reserved a truck and my location was changed four times. The air conditioner didn't work and got hung up on when trying to call customer service.
Emma B.Refund money. The brakes were leaking fluid on my new driveway and they were smoking.
Trevor N.Super friendly and helpful staff. Very pleased
Stephen H.Nothing. The lady was really nice that worked there and I liked how much easier to get in and out of this one was than the one a mile closer. I am actually glad they moved me.
Richard M.Carey was very pleasant, and extremely helpful. Merci!
Stephen H.I did a mobile check in and never received the code. I called customer service and as if the hold time wasn't bad enough I had to call back 3 times because I was hung up on. So I had to pay movers to sit on they behind basically for almost 2 hours. Then they charge my card more than the amount on the receipt. This was the worst experience!
leshana L.The lady that helped me very nice and professional and I am very satisfied with them
RUSSELL W.Stop increasing rent every so often
lilian W.I ordered the self Pick up using mobile device for a cargo van and 2 utility carts, when we arrived to pick up the link wasn't working. Then I called the 800 # and the rep said she fixed the issue. We opened the lockbox to find an empty box with no key. This wasted an hour of our time as we had to wait until 9:30 for the place to open. Then we got the van and there were no carts. The website directed me to go this facility because the items needed were “in stock†and when I spoke to the rep in the office she said they didn't have any. She was kind enough to loan me her personal cart. Unfortunately this experience was not the best and I wouldn't use this facility again.
Michael M.LOWER YOUR PRICES
Heather B.I will use again!
Ryan W.Employee very helpful and was a delight to work with.
James L.I was supposed to have a $35 credit applied, gave the credit number to them, was assured it was going to be put on there but it wasn't. The 2 people working there didn't have a clue to what they were doing.
Brendan S.The lady was so nice
KENNETH K.I've used this location multiple times for Uhauls and I have always had a great experience. The employees are very nice and professional and communicate very well!
Danielle S.Great staff at the Bells Ferry location. Pick up was smooth. No complaints.
CHARLES S.Great customer service and they was very accommodating. No hassle service and very nice ladies working the front that answered all my questions and was happy to help.
LLOYD L.We had to call customer service 5 times because we did not have all the necessary info to get our truck. We did not receive info to retrieve our key from the lockbox or the code to open the gate. We kept having to call to get the next step. The whole process took over 30 minutes while we had movers waiting for us at our house. I'm guessing we didn't receive the info because our rental location changed twice, but getting the vehicle was very frustrating. Other than that, the experience was good.
Tyler M.The ladies were awesome, they made the process easy considering the stress of moving.
Ricky S.Very friendly staff, in and out quickly.
Vonny B.Casey at Compass was friendly and professional. She made the rental process smooth and easy. The van was new and in immaculate condition. A great experience!
Lisa R.The ladies up front are so nice and helpful. I love this location!
ALEXIS L.Lady that assisted me was very polite and helpful. I was by myself so she help me get the trailer hooked up and checked lights, etc. I would rate her above average in customer service.
ANGELINE E.RV trailers 6x12 need a jack on the toung. It's too heavy to lift by one person.
RICHARD B.New, well cared for equipment. Great staff! Very courteous and helpful. They are HONEST!
WILLIAM R.Service rep was awesome! Informed professional and personable.highly recommend renting from this location!
DARRYL G.Excellent customer service!
Cara M.The cargo portion of the van was slightly dirty. Other than that it was fine. The online reservation part was annoying as it was slow to navigate. Overall it was a nice van and met our needs exactly.
Roy B.Charged for fuel when i brought the truck back same level as picked up. Make sure you take a picture on return. Its either the fuel guage is faulty(old truck) or its a way of making extra money for this location.
LAOYE L.Very personable staff. Very friendly and helpful.
WILLIAM R.The van I rented was brand new and CLEAN!!! I will be back soon!
WILLIAM R.Great Mgr
ELIZABETH S.