One employee attempted to be as helpful as possible today; however, I had an overall awful experience. They are well understaffed, which increases wait times and cuts into my rented time. Also, I was charged for a dolly and not only did this location have none, neither did any location in the area which made moving a lot more difficult than anticipated. The company is at fault, not the staff.Nyderah M.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Philadelphia, PA 19132
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 12h pm / 1h pm à 5nbsp;h 30 pm
- Samedi :
9h30 am à 12h pm / 1h pm à 4nbsp;h 30 pm
- Dimanche :
9h30 am à 12h pm / 1h pm à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged for 3 dollies that I didn't receive. She called to tell me that the truck didn't come with any dollies because they didn't have any. I told the representative to remove the charges for the 3 items from my statement but they did not; I was charged any how. Picking up and dropping off went okay.Stephen M.
Le client n'a pas laissé de commentaire.Hirving H.
Absolutely abysmal.JUSTIN H.
Le client n'a pas laissé de commentaire.Jaquan J.
This location was just awful. I had so many problems checking out the van.Ryan H.
The lock box containing the key at pickup was not large enough for the key and the plastic key ring attached to it making it impossible to retrieve the key without breaking the plastic identification card. While someone was on their way to help me at an off-hour time -- thanks so much for answering the phone u-Haul, I was able to get the key out. Additionally the lock was difficult to open as the tiny box also kept the lock from swinging open freely.PAUL W.
Customer service could have been better. The personnel I spoke with a couple of times seem to have little patience for my problem, which was the fact that I dropped off the rental truck on August 8th and on August 10th when I called inquire, it still had not been checked in. When I finally received the bill I had been charged for 3 extra days rental when in fact I only had it one day, returned it after hours. I am still waiting for a corrected bill.G S.
Le client n'a pas laissé de commentaire.Demetrius W.
Andrea was awesome. She helped get situated and was happy to do it.Kevin B.
Le client n'a pas laissé de commentaire.Rachel W.
Le client n'a pas laissé de commentaire.Navpreet D.
I was very disappointed with this transaction I reserved a truck the night before and when I went to pick the truck up at the time requested I was told I had to follow the directions on the door because no clients inside the location and she told me I had to re-submit my request. I had to call the one 800 number it took an extra hour before I was able to get the vehicle I was very disappointed so when it was time to drop off my vehicle the girl told me not to worry about the odometer just fill up the tank halfway and drop the key in the mailbox the next day I found out that they charge me a 20 $convenience fee. That was a rip off will not rent again from uhaul. Taking people money.Tammara S.
Better customer service. Give customers a place to wait for service. Long transition times in getting approval and keys.Rosalind S.
Very impersonalVeda B.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Cavin J.
Le client n'a pas laissé de commentaire.Denise W.
Customer service rep was a tue sweet heart.Alisha H.
More staff for quicker check in process & no waiting at the door for anyone to comeInari W.
Le client n'a pas laissé de commentaire.Robert M.
I never received receiptWendy N.
Le client n'a pas laissé de commentaire.Simran M.
False estimate for my rental customer service was terribleMARVA V.
There was nothing to improve I didn't catch the employees name who helped me but she was really nice and was making my move super easy by explaining everything and helping me work out my minor issues thank you so muchKeyna M.
Le client n'a pas laissé de commentaire.Michele R.
Pick up was confusing. I had to redo pictures I had uploaded several days before. Drop off information confusing as to how to return the key.Lincoln F.
Better workers. One young lady was helpful while the other went in the back and refused to help her worker with the incorrect payment amount they charged me.Tia J.
Upon return there was no one immediately available to service me resulting in having to wait outside knocking on a locked door for 10-15 minutes.Leon J.
Le client n'a pas laissé de commentaire.Tanya A.
Le client n'a pas laissé de commentaire.Tamica Y.
that online thing, is FUCKING TRASH, A WASTE OF TIMEGeorge K.
The young lady who helped me today was very professional, friendly, & very welcoming. She answered my questions & very patient. I would recommend my family & friends to visit this establishment.Belinda P.
The staff was very rude. I'm a customer who rents frequently. I shouldn't have to deal with disrespectWalker L.
The representative gave very poor instructions on how to get the Truck out of the u-Haul garage. We drove the truck and pulled up to the gate and when it open they were cars blocking us in. She then seeming obviously irritated maneuver the car to another door for us to exit. She also never gave me back my drivers license.kim H.
A special thank you to the staff member who waited an extra 4 minutes for me at drop off. I really appreciate it!!Julia C.
Stop cheating people. Fix the trucks. Get better customer service. Refund people money back when the trucks doesn't work properly. I never ever had this experience dealing with uhaul in my life. I never been charged 133.00. The uhaul employee never showed us the exact mileage and charged us what she wanted. The left front light was out and I was pulled over. I almost got into an accident that night because I couldn't see clearly due to the light being out. The trucks were dirty with graffiti all over them. The engine light was on. There was a message coming up saying that the gas cap needed to be tightened. I tightened the gas cap even before I needed to get gas . Last but not least, I had to put 20 dollars in the gas tank, "not included with the charges on the receipt "and didn't use 20 dollars worth of gas. That place needs to be investigated. I used this location "although the reviews said 1 star" because it's close to my house. I will never come here again. They charged me for an extra day as well , saying that I was an hour late. The employer said to come back tomorrow because this was a Sunday and that they were closing at 4. I asked her what time to come back. She said to bring it back around the same time . She gave no exact time . She didn't say what would be considered late, and I brought it back around the same time like she said. Thanks for reading. I would appreciate some of my money back if not, all of it. They are getting over on people. I didn't owe that much.Wanita W.
i was there at 9am to pick up the Truck the mg said that they did not start U haul until 10 o'clock. as I order it for 9 am.Jeffrey B.
Two different addresses were texted to me to drop off at, so I went to one first and found it was the wrong one. The Compass Self Storage drop off was fine, but my link didn't work for self drop off of the unit. The direction from U Haul in general on how to drop it off was not very good.Danielle T.
Le client n'a pas laissé de commentaire.Aaron A.
Nothing everyone was friendly and helpful answered all my question .Cynthia O.
There wasn't a lot of space to pull over in front. However, it was pouring raining and the workers helped me get back to my car without getting too wet. So, that was kind.Kate S.
I will not use or recommend uhaul services to anyone.Jorge A.
Le client n'a pas laissé de commentaire.Gloria B.
Staff at location was very friendly, easy to work, and fast at getting me in and out.Frank M.
Bad neighborhood to the point where there was no drop box for key and no clear place to leave the truck.Armando S.
Le client n'a pas laissé de commentaire.Mecharia B.
Le client n'a pas laissé de commentaire.Leonard S.
Le client n'a pas laissé de commentaire.Cydney L.