Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

It would have been great if the price I was quoted was the same price as the one I received when the day of the appointment came, and also I was notified ahead of time that I would be charged extra for certain miles. Please also make gps navigation devices available so that people won't have to use their phones.

Évaluation :

3

They didn't log my drop off so it looked like I dropped it off 1,2 days later than I did.

Évaluation :

1

THERE WAS ONLY ONE TRUCK AT THIS LOCATION AND IT WAS GRAFFITTI NO GAS WAS IN THE TRUCK AND IT CHARGED ME FOR A DAY I NEVER USEDTHE CUSTOMER SERVICE WAS THE MOST HORRIFIC EXPERIENCE I WAS NEVER ASKED FOR MY ID NO ONE CHECK THE VEHICHLE I TOOK A PIC OF NO GAS THE CUSTOMER SERVICE WAS TERRIBLE IT WAS SARCASTIC THE TRUCK DID NOT RUN RIGHT AND THE ENGINE LIGHT CAME ON I TOOK A PIC NO ONE IS HELPING ME MY CONTACT NUMBER IS 215-526-1782

Évaluation :

3

Vehicle was horrible and smelled bad.

Évaluation :

4

There was blue dust inside the van and a left over shoe

Évaluation :

2

You could get better employees to service at this location. I arrived on time and wasn't documented for the time I arrived. I had to wait 10 minutes before they opened the door to let me in to return the truck in . Then their was only one customer service person working the desk and was lazy.

Évaluation :

3

Maybe the workers there shouldn't have an attitude for no reason? And ensure the equipment is ready before the customer comes to pick it up

Évaluation :

1

Every UHAUL I patronize ALWAYS has these MADE UP EXTRA FEES after return the vehicle in PRESTINE CONDITION with tank full, they ALWAYS find an EXCUSE to change MORE. UHAUL Is a fuck'n SCAM, which is why I CANCEL my bank cards and don't pay y'all crooked Mother fuckas SHIT. Fuck your families, you crooks.

Évaluation :

5

Great Representative. Best rental experience!!! Merci.

Évaluation :

1

Charged an $80 late fee based on incorrect pick up time. Drop off time also recorded incorrectly. Staff instructed thru intercom to leave keys in vehicle but didn't check it in for over an hour. Terrible lack of service and really lame to charge a bogus late fee hours after we had left. Will likely not rent from uhaul in the future.

Évaluation :

3

Dangerous and complicated to get your rental. Good customer service but bad location.

Évaluation :

1

I had a terrible experience with this location and employees at this location. I booked a uhaul for 10:30am and didn't get it until 11:15am, wasting a lot of my time. My reservation told me I was scheduled to return the Vehicle at 4:30pm. I got there on time and the office was closed. I dropped the vehicle off this morning and still got charged a late fee. This is UNACCEPTABLE. I would like a refund for the late fee for the fact that none of this was my fault.

Évaluation :

2

Very very Sad - if this is what has become U-Haul Storage and rental... I was asking customer service representative about the dirty truck and she told me that she has nothing to do with U-Haul and shrug her shoulders

Évaluation :

5

Andrea, the property manager, was pleasant and a pleasure to deal with.

Évaluation :

5

Very good Service

Évaluation :

2

I didn't like the fact that this Really isn't a UHaul location. The Van was Dirty, & I couldn't get a receipt

Évaluation :

5

There was 2 used face masks and other items left in van. Back should have been swept.. yellow mark on foot rail made it look bad.......... Didn't match time in to time out causing scheduling

Évaluation :

2

Only one employee at the front desk busy with a customer couldn't give needed attention to the rear gated/fenced parking lot. I waited a long time in the van I was returning at the gate. Once in the parking lot, the gate closed and I was trapped in the lot with no signage or clear way to enter the back of the building.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

The young lady who assisted me was very patient and helpful. I would use recommend this location for future service.

Évaluation :

5

Words can't say enough, from the staff to equipment everything was great. I will use them again in my future.

Évaluation :

3

Explain them prices better. I filled the tank, didn't go over mileage or time. But U was charged more than what was advertised. I got a truck a few weeks before I got this one 7th & Allegheny. The same thing happened with the first one. Don't think I'll ever get another one from uhaul.

Évaluation :

2

One employee attempted to be as helpful as possible today; however, I had an overall awful experience. They are well understaffed, which increases wait times and cuts into my rented time. Also, I was charged for a dolly and not only did this location have none, neither did any location in the area which made moving a lot more difficult than anticipated. The company is at fault, not the staff.

Évaluation :

3

I was charged for 3 dollies that I didn't receive. She called to tell me that the truck didn't come with any dollies because they didn't have any. I told the representative to remove the charges for the 3 items from my statement but they did not; I was charged any how. Picking up and dropping off went okay.

Évaluation :

1

Absolutely abysmal.

Évaluation :

1

This location was just awful. I had so many problems checking out the van.

Évaluation :

4

The lock box containing the key at pickup was not large enough for the key and the plastic key ring attached to it making it impossible to retrieve the key without breaking the plastic identification card. While someone was on their way to help me at an off-hour time -- thanks so much for answering the phone u-Haul, I was able to get the key out. Additionally the lock was difficult to open as the tiny box also kept the lock from swinging open freely.

Évaluation :

1

Customer service could have been better. The personnel I spoke with a couple of times seem to have little patience for my problem, which was the fact that I dropped off the rental truck on August 8th and on August 10th when I called inquire, it still had not been checked in. When I finally received the bill I had been charged for 3 extra days rental when in fact I only had it one day, returned it after hours. I am still waiting for a corrected bill.

Évaluation :

5

Andrea was awesome. She helped get situated and was happy to do it.

Évaluation :

1

I was very disappointed with this transaction I reserved a truck the night before and when I went to pick the truck up at the time requested I was told I had to follow the directions on the door because no clients inside the location and she told me I had to re-submit my request. I had to call the one 800 number it took an extra hour before I was able to get the vehicle I was very disappointed so when it was time to drop off my vehicle the girl told me not to worry about the odometer just fill up the tank halfway and drop the key in the mailbox the next day I found out that they charge me a $20 convenience fee. That was a rip off will not rent again from uhaul. Taking people money.

Évaluation :

3

Better customer service. Give customers a place to wait for service. Long transition times in getting approval and keys.

Évaluation :

3

Very impersonal

Évaluation :

5

Customer service rep was a tue sweet heart.

Évaluation :

2

More staff for quicker check in process & no waiting at the door for anyone to come

Évaluation :

4

I never received receipt

Évaluation :

1

False estimate for my rental customer service was terrible

Évaluation :

5

There was nothing to improve I didn’t catch the employees name who helped me but she was really nice and was making my move super easy by explaining everything and helping me work out my minor issues thank you so much

Évaluation :

4

Pick up was confusing. I had to redo pictures I had uploaded several days before. Drop off information confusing as to how to return the key.

Évaluation :

2

Better workers. One young lady was helpful while the other went in the back and refused to help her worker with the incorrect payment amount they charged me.

Évaluation :

3

Upon return there was no one immediately available to service me resulting in having to wait outside knocking on a locked door for 10-15 minutes.

Évaluation :

5

that online thing, is FUCKING TRASH, A WASTE OF TIME

Évaluation :

5

The young lady who helped me today was very professional, friendly, & very welcoming. She answered my questions & very patient. I would recommend my family & friends to visit this establishment.

Évaluation :

3

The staff was very rude. I'm a customer who rents frequently. I shouldn't have to deal with disrespect

Évaluation :

1

The representative gave very poor instructions on how to get the Truck out of the u-Haul garage. We drove the truck and pulled up to the gate and when it open they were cars blocking us in. She then seeming obviously irritated maneuver the car to another door for us to exit. She also never gave me back my drivers license.

Évaluation :

5

A special thank you to the staff member who waited an extra 4 minutes for me at drop off. I really appreciate it!!

Évaluation :

1

Stop cheating people. Fix the trucks. Get better customer service. Refund people money back when the trucks doesn't work properly. I never ever had this experience dealing with uhaul in my life. I never been charged 133.00. The uhaul employee never showed us the exact mileage and charged us what she wanted. The left front light was out and I was pulled over. I almost got into an accident that night because I couldn't see clearly due to the light being out. The trucks were dirty with graffiti all over them. The engine light was on. There was a message coming up saying that the gas cap needed to be tightened. I tightened the gas cap even before I needed to get gas . Last but not least, I had to put 20 dollars in the gas tank, "not included with the charges on the receipt "and didn't use 20 dollars worth of gas. That place needs to be investigated. I used this location "although the reviews said 1 star" because it's close to my house. I will never come here again. They charged me for an extra day as well , saying that I was an hour late. The employer said to come back tomorrow because this was a Sunday and that they were closing at 4. I asked her what time to come back. She said to bring it back around the same time . She gave no exact time . She didn't say what would be considered late, and I brought it back around the same time like she said. Thanks for reading. I would appreciate some of my money back if not, all of it. They are getting over on people. I didn't owe that much.

Évaluation :

1

i was there at 9am to pick up the Truck the mg said that they did not start U haul until 10 o'clock. as I order it for 9 am.

Évaluation :

3

Two different addresses were texted to me to drop off at, so I went to one first and found it was the wrong one. The Compass Self Storage drop off was fine, but my link didn't work for self drop off of the unit. The direction from U Haul in general on how to drop it off was not very good.

Évaluation :

5

Nothing everyone was friendly and helpful answered all my question .

Évaluation :

3

There wasn't a lot of space to pull over in front. However, it was pouring raining and the workers helped me get back to my car without getting too wet. So, that was kind.

Évaluation :

3

I will not use or recommend uhaul services to anyone.

Évaluation :

5

Staff at location was very friendly, easy to work, and fast at getting me in and out.

Évaluation :

2

Bad neighborhood to the point where there was no drop box for key and no clear place to leave the truck.