Parking is very limited for truck drop off.KATHERINE O.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Both Patty and Tonya were easy to work with and made this first storage experience a positive one.SEAN K.
Location was hard to find - no U-Haul sign to indicate it was a U-HaulGlenn C.
Things worked out well. Nice truck and air conditioning worked.Philip F.
PATTI THE MANAGER WENT OUT OF HER WAY TO MAKE EVERYTHING WORK FOR US.Craig S.
Le client n'a pas laissé de commentaire.David M.
Our complaint: We rented the storage unite for our son because he had medical issues. We have had the unite for about two years. We started paying 56,00 $ & as of June it is now 116,00 $. I don't know how you can raise it to that amount in such a short time. We have moved his things to a new storage facility for a lot less than that amount. WORD OF MOUTH will destroy you with how you do business..Wilmer W.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.Kelleen G.
No commentsDonald G.
Le client n'a pas laissé de commentaire.Gary R.
This location is amazing. Ms. Davis took very good care of us from the moment I walked through the door. The process was fast and easy and the return even easier. I will definitely recommend this location to anyone that need to rent a U-haul or has storage needs.Mollie S.
Store and rental truck were very clean. Staff was knowledgeable and friendly.John W.
I thought my experience was going well while I was working with Patty. The problem came when manager Tonia Fry got involved. She was extremely rude from the beginning. Upon returning the truck, I went inside with the keys and paperwork (which I was told to bring in with me upon return) I tried to talk to Tonia about checking the truck over and she just kept repeating....all I need is the key....I don't need the paperwork....all i need is the key. I handed her the key and she promptly dismissed us saying she would check the truck in later. Upon renting the truck I was never given an opportunity to check for damage or cleanliness. When I clicked on the link that had been sent, it was expired and would not allow me. The truck had 1/4 tank of gas, which I knew upon renting. We only used 15,5 miles during the duration of the rental. On my way to return the truck, I stopped and put gas in it to be certain I returned it properly. Later that evening I received an email with my receipt in it. To my shock and surprise, I was charged a total of 75 $for gas and a fill up fee. The receipt indicated the truck was completely empty. I am very angry about how we were treated by Tonia. I would love to give an excellent rating because Patty was great. I am going this morning to see how they are going to rectify this situation.Jennifer S.
Everything was fineDavid K.
customer service representative acted as if doin her job was a bother - not friendly at all very abruptRONALD D.
I must say, this is the second time that I've rented a vehicle from Compass, and once again, I was not disappointed. Patty was absolutely wonderful! She went above and beyond for me. For that, I am truly grateful. She is caring and one of the nicest people I've met since moving to Florida. She is professional and an outstanding representative for Compass, U-Haul and the U-Haul brand. Because of Patty and her team at Compass, I will definitely be doing business there again! Thank You, Patty!Jack M.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.DANIELJOSEPH C.
Le client n'a pas laissé de commentaire.Jameika W.
The gas tank was 1/4 full when I rented the truck. I was told to bring it back 1/4 full. I drove 30 miles total. I put in 21,00 $ in gas and the gage didn't move. Something is wrong. That's half of what I paid for the rental! There is no way I used 7 gallons of gas.David B.
Le client n'a pas laissé de commentaire.David S.
My experience was EXCELLENT! Friendly and most assuredly, accommodating. If I need a truck or trailer again, I will most certainly be visiting Compass once again. A +++ service!JACKJ M.
Le client n'a pas laissé de commentaire.MEGHAN S.
Everyone was very helpfulDAVID K.
Great. Thank you!!Kevin R.
Very limited parking. Google couldn't find it by address, found by name Compass.MaryAnn W.
Drop-off couldn't have been easier. Park and go!Phillip B.
Le client n'a pas laissé de commentaire.Eve C.
Le client n'a pas laissé de commentaire.Bill H.
The 2 ladies at compass were very helpful and efficient. The only trouble was finding it. Google maps was horrible. Perhaps website should have a good map and state it is by Walmart and McDonaldsRobert M.
Hard to contact by phone, no one at the location answers the phone.Jeffrey H.
Forgot her name but she was so very helpful and knowledgeable about what we needed. Thank you very much for the great service.gerald M.
Le client n'a pas laissé de commentaire.MICHAEL M.
Very nice, easy location to get to.ROBERT T.
My rental did not show up on my uhaul account which made the drop of process confusing. I called the 1 800 uhaul number and was on hold for over 30 minutes 3 separate times before I could talk to an agent. No impressed with the wait times to resolve the issue with my account and dropping the truck off after hours.jeffrey S.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Donna S.
Le client n'a pas laissé de commentaire.Paul N.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.Brad Y.
Le client n'a pas laissé de commentaire.ROBERT ALLEN O.
Very friendly representative'sJAMES B.
Extremely pleasant and helpful!William P.
Le client n'a pas laissé de commentaire.Glenn D.
Le client n'a pas laissé de commentaire.Eric A.
Le client n'a pas laissé de commentaire.David R.
Tonia Fry ,General manager at Compass Storage , in oxford Florida, the Villages was incredibly knowledgeable about U-haul , made everything easy, also great personality, she needs somebody to tell her how wonderful she is over there, we were very impressed..troy M.
Le client n'a pas laissé de commentaire.Randy G.
App wasn't working right it kept restarting meTatiana C.
Le client n'a pas laissé de commentaire.David T.
All went as plannedJohn C.
The rental location was fine. But I rented the truck on line and somehow was charged for insurance I did not want and the truck was terribly noisy and the window seal should be replaced.RICHARD S.
The manager and general manager at the Compass Self Storage site where I rented the truck were very helpful and professional. The problem was that I was provided with a truck that, even though I paid for a 24-hour rental for, had to be returned for a safety/starting issue after just after 4 hours. The truck has a serious ignition switch issue and should have been repaired before my rental or not in service at all. The key would not turn in the ignition switch unless serious pressure is used to pull the steering wheel down on the left side while trying to turn the key in the ignition. It might take 30 seconds of doing this and the worst was just over 10 minutes. I never knew when or if I could get the truck started which caused me to return the truck after only 4 hours. If the ignition had not been a problem, and if I didn't have to keep wondering if I would get home, I could have completed the project I rented the truck for. I now have to rent another truck somewhere and hope I do not have the same problem. While I think there should have been some consideration on my rental charges given the problems I had with this truck, that did not happen.Donald C.
Take this truck out of service and align the steering wheel with the front tires. I had to steer at 11 o'clock (instead of 12 o'clock) to keep the truck from veering to the right. This was annoying and dangerous.Val T.
FLAWLESS from start to finish!John C.
The location manager was great. The app to remote checkout locked up and after 10-15 minutes I contacted the site manager and he easily completed the rental. Your app in one word, worthless. It tries to be a useful program, but both rentals I have used in the past month had to be completed by the site people.Leslie H.
I requested and was confirmed a 10 foot truck but was told when I showed up in FL that 15 foot trucks was all they had. I was also told I agreed to this substitution. I was sent a text requesting this substitution based on the needs at my drop off location. I replied no to the text. Then when I picked up the truck I was told it was this location that didn't rent 10 foot trucks one way. I spent 250 $on gas driving a gas guzzling 15 foot truck. I am requesting UHaul to refund the cost of this gas. I have receipts. Also, truck had a sticker stating it was aerodynamic to increase mpg. I got 8,7 miles per gallon on 1 000 of highway pulling an almost empty truck. Is UHaul capable of telling the truth?Thomas M.
The truck was not clean in the cab after the last rental. We ordered 24 blanket/pads and they had dirt in them also sand and leaves. The rental we had a year ago from Ocala with u-have the 24 pads were clean and seal in a plastic bag. I THINK IN YOUR AD IT STATES THE PADS ARE CLEANED AFTER EVERY MOVE. . i HOPE WE DON'T GET covid-19 FROM YOUR DISCUSSING PADS.....Wayne J.
Use a leaf blower at least blow out cabs floor was full of dirt but not worst and when I used wipes on steering wheel and doors they came out dirty towels . In a covid world it matters but being uhaul Rentals and relying on renter to clean . Clean outside truck ( yes) cab no so much Maintenance ( it didn't break down or flat tire Was okMark D.
I originally scheduled a 10 foot truck. A few days beforehand I was notified it had changed to a 15 foot truck. That was fine. When I arrived at the location I was told it would be a 20 foot truck, that was unacceptable for the destination I was headed to. Luckily a 15 foot was available at another location. However, I had to wait another hour for the facility to open. You should not change the truck size without notifying the customer and you should always provide alternate locations for a pick up of the ordered size. The personnel at both locations said the smaller trucks are typically local only trucks, not one way. If this is true you should not offer smaller trucks for one way moves.Donald D.
Despite dealing with the no contact arrangement due to Covid, everything went along quickly and smoothly and we were able to get a truck we needed to pick up furniture. Would definitely recommend this U-Haul location and will use them again when we need to.Denise P.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Lester S.
Le client n'a pas laissé de commentaire.EDWARD S.
The back of the truck could of been cleaner. But that was the only issue The staff was very nice and everything was there on timeRoy S.
Le client n'a pas laissé de commentaire.LUCIEN B.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Antonio A.
The guy that was there when we picked up was somewhat of a jerk. Told him my name and he acted like we didn't have a reservation. As if moving isn't stressful enough. Didn't have the truck ready with moving pads loaded and sold us the wrong kind of lock to be able to lock the back of the truck. ðŸ¤¬Daryl J.
Le client n'a pas laissé de commentaire.Madelene G.
The equipment provided was as ordered and in good condition. The rental process was easy and quick. Jim who handled the check-in and return was excellent to deal with.alan S.
I was told we were given 2 days to get 1,75 hours away. I told the man who did my paperwork I did not need two days. He told me I would be given credit for the day I didn't use the truck. I had the truck for literally 8 hours and now I'm being told I will not get credit for not using the truck 2 daysKellie V.
Le client n'a pas laissé de commentaire.Scott H.
Very easy, fast and the attendant was very friendly.James S.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Richard M.
The 15' truck I rented was an older vehicle. The pull out loading ramp was broken and couldn't be used. The turn signals would not cancel themselves after making a turn. Had to manually do that each time. I called the rental location and they gave me another truck to use. They were very helpful in resolving the issue and cancelled any charge for first truck. Would recommend locations perform a few quick inspections when vehicle is returned to them.Ronald M.
Le client n'a pas laissé de commentaire.Julio U.
Le client n'a pas laissé de commentaire.Mitchell F.
The manager was terrific to deal with, but we were not pleased with the truck. The floor had dirt on it; was not swept out prior. Also, the ramp was broken and did not pull out. Finally, I reserved a dolly on the U-Haul website and was told upon pickup that there was not one available. Thus our move was more difficult than we hoped.Ann L.
Le client n'a pas laissé de commentaire.JEFF H.
Vehicle was not cleaned out. Trash was left in it and a fidget spinner was left in the the top tray. Dog hair was everywhere. Obviously COVID 19 protocols were not in place for truck cleaning. Facility was immaculate. Masks were worn.Mike M.
Super helpful and quick front desk staff. Clean location. All charges were upfront/transparent:) Informed me how to save gas by turning off the engine towing setting....would highly recommend this location for renting uhauls!!! Merci!Barry R.
Le client n'a pas laissé de commentaire.Margarita D.
Clean the vehicles. I went back in and saud said it was dirty, the district training manager was working and said...I have towels and cleaner, here you go. So I had to clean it myself!Randall F.
Over the years, I have rented many times from Uhaul. The staff at this location is hands down the best I have ever dealt with.Rick M.
Le client n'a pas laissé de commentaire.Russell B.
Le client n'a pas laissé de commentaire.David S.
See my comments re drop off location.doug P.
Le client n'a pas laissé de commentaire.Amy B.
Overcharged on two items - SafeMove and gasoline. No appliance handtruck was available as promised. Local personnel were not very helpful.CHARLES T.
Le client n'a pas laissé de commentaire.Jon M.
Le client n'a pas laissé de commentaire.Franklin H.
Le client n'a pas laissé de commentaire.matt M.