I was extremely disappointed in this location, there was no key upon my arrival and I was close to 2 hours waiting for someone to come after doing a mobile pick up. Costing me more money with my movers
Toni J
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very nasty attitude bad customer service from the young lady gentlemen was ok. They have rats in storage area that chewed through my things no compensation was recommended nothing! Don't ever rent here!!!!!
Yaquescia CDrop was easy, there was a drop box, easily visible to leave the keys in.
Amos FThe app did not work for checking in and picking up the truck. Please improve the app.
Sonia BComing in to pick up the haul the young lady was very nice and helpful. I noticed the truck was dirty and quickly came in to tell her and she was apologetic and willing to note it for me. When dropping the truck off I came across a male who was VERY rude. As I walked in the do I commented "oh I didn't realize you guys are still open" he said very rudely "we aren't we are close"! So I was like the door was open but okay. I then ask about checking the uhaul in and he then said " just put the keys in the box and leave the truck"again in a rude way. I ended up looking though my phone for the truck information and realized that I didn't need him to check the truck in. Overall the truck was easy to pick up. Very dirty and the furniture blankets were disgusting and not even in the bag on the wall.
Tangelette JThe storage rental could be cheaper!
Andrea RPerfect local , convenient, and efficient. The rep had me in and out without any issues . I definitely will be a repeat customer.
Kimzie gI rented a U-Haul truck from this location. The truck was very raggedy unsteady. I did not feel safe in the truck. The brakes needs to be checked.
sonnette GSuper friendly and helpful staff. They deserve a raise. Best u-haul experience I've had.
jordan fFriendly and safe! Staff was very polite and it was an easy pickup and return of equipment.
Georj LAwesome personnel
Emma PPickup location knew nothing about the app. If they knew a little something would help, instead of having to call uhaul for every issue. It could save time. They are a pick up and drop off point.
Tawa BHave the regional contact me
Logan WN.D.
Stephanie RUhaul it self gave me a very hard time they had me running to 3 locations for a pickup then wanna charge me extra
Nicole CAttendant had a sign in the door showing she would be back in 30 minutes. She was helpful and friendly when she re-opened.
Curtis NThe customer service was wonderful the truck had a little of trash but it was good
Teneaski tThe lady at this location is so extra it seemed as if she did not even want us to rent a U-Haul which put us in a bond and put us behind on what we had to do and on top of all of that it seemed like the price went from one thing to another to another to another it was almost ridiculous as if this location should not be an authorized dealer for U-Haul the stress that we went through just to rent a trailer from this location was almost ridiculous I would never recommend this place to anyone and I will never run another U-Haul from U-Haul again I would rather go out and pay a higher price to rent from someone else because the ridiculousness that I went through just to rent a a 6x12 trailer was almost horrendous will never be using you haul again at any location especially this one
Brandi WGood afternoon, Saturday July 9 we picked up a trailer. The worker was great to assist us in the rain to ensure the trailer lights worked. At 5AM on July 10 we began our 2,5 (134 mile) treck with the trailer attached to our vehicle. Upon driving, the trailer became unattached causing us to spin-out and the trailer completely jack-knifed/ fish-tailed into the side of our vehicle causing damage to our personal vehicle. In doing so, many pieces of furniture, including antique items, were completely destroyed and left shattered. It was storming at the time so we were able to reattach the trailer to the truck and continue on our way moving at no more than 15MPH down the highway. We drove it to the nearest U-Haul dealership that informed us that the hitch-lock on the trailer is "clearly broken and should have never been given to you guys without fixing it". I do have pictures of the truck damage, all furniture damage, as well as the skid marks in the road showing how the trailer came unattached and nearly flipped the truck and all passengers inside, and could have caused major causalities. We did purchase insurance on the trailer for this trip. The trailer shows no damage. There was metal sticking out of the tire, orange paint damage, and a huge dent in the truck itself that previously had no marks. I do have a picture of the truck/ trailer hooked up as we picked it up as well as after the damage. We are NOT happy and will no longer be utilizing U-Haul for our needs in the future if this cannot be dealt with accordingly. I will be contacting corporate for this could have easily cost someone their life on the road (or us) and for the damage caused to most of my furniture.
Rodney WIt was very pleasant
Aldrich GMrs. CeCe was very nice and professional. I have all to LE a few people about this location and how nice, patience and professional Mrs. DeDe is.
Carolyn DGreat service
david pVery professional and personable staff.
Robert KI was rented a truck that was reported stolen. My crew was pulled over and detained. The officers called uhaul and received no answer. To date uhaul have not had the courtesy of contacting me in this regard.
GLADSTONE SGreat people that were extremely professional. Moving can be stressful but with the support of this team it took a little of the stress away.
Alexander RThe manager was very kind, professional, and friendly. He helped in starting our day off right! That makes a huge difference when you have a full day of moving ahead of you.
Kelly RThe staff member at Compass Self Storage was amazingly helpful. There was some confusion with our online booking, but he fixed everything and got us on our way. Couldnt have been more pleased with our experience.
Bert BDropped off at 11am. Far before the 4pm deadline. Then it was said I dropped at 6pm and charged an additional $40 for a second day. To be fair the next day the woman I talked to was very helpful to rectify. Still shit that it went down.
Michael JThis location was great and able to compliment me after the Stockbridge location rented out the Uhaul we reserved
Monterial THave trucks available when customer has guaranteed reservations.
Jeffrey BThe Customer serve Rep C.C. was awesome, friendly and knowledgeable.
Greg SExcellent customer service .
John JOutstanding knowledge of moving, very professional!
Wesley WApp on phone did not work so she had to do it manually.
Derek MThe lady in the office was helpful and amazing. She took care of everything!
Jennifer MSecond time I have rented from them and both time my rental was screwed up. Wasted my time.
Adam GCustomer service was excellent and I would recommend this to the next person
Derrick UI was charged for dolly and pads I did not use
Kevin HNice person she help thanks
JAMIE MWhen I came to your rental location to rent a truck, firstly I asked him( he was working over there) "how much rent for this truck daily". He answered me "around $35". When I checked my bank account next day morning, I saw $190. This is a terrible. I don't like that. Just one day $190. This is tricky. I want my money back.
Omer AI was told I’d be accommodated for the truck I got to 19,95 however I see I was charged full price after waiting hours for the rep to show up
Folashade FYour staff was very professional honest and upfront. I will definitely use this location again if I ever have the need for another U-Haul truck. Merci
javan pThe folks at this location were friendly and professional. I could not have asked for a better experience.
Dennis SEmployees were very helpful on the phone and very professional when picking up and returning equipment ,
Karl PLakiesha while returning the trailer went way above and beyond helping us!!!!!
Michael BOutstanding. Mr. Booker was very knowledgeable and helpful. Would definitely use this location again. Merci.
William S