Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

273 évaluations

2140 Jodeco Rd   Mcdonough, GA 30253

(770) 961-4053

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h30 am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(770) 961-4053

2140 Jodeco Rd
Mcdonough, GA 30253

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h30 am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wold A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

The customer service was wonderful the truck had a little of trash but it was good

Teneaski T. 
Évaluation :
1

The lady at this location is so extra it seemed as if she did not even want us to rent a U-Haul which put us in a bond and put us behind on what we had to do and on top of all of that it seemed like the price went from one thing to another to another to another it was almost ridiculous as if this location should not be an authorized dealer for U-Haul the stress that we went through just to rent a trailer from this location was almost ridiculous I would never recommend this place to anyone and I will never run another U-Haul from U-Haul again I would rather go out and pay a higher price to rent from someone else because the ridiculousness that I went through just to rent a a 6x12 trailer was almost horrendous will never be using you haul again at any location especially this one

Brandi W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley C. 
Évaluation :
2

Good afternoon, Saturday July 9 we picked up a trailer. The worker was great to assist us in the rain to ensure the trailer lights worked. At 5AM on July 10 we began our 2,5 (134 mile) treck with the trailer attached to our vehicle. Upon driving, the trailer became unattached causing us to spin-out and the trailer completely jack-knifed/ fish-tailed into the side of our vehicle causing damage to our personal vehicle. In doing so, many pieces of furniture, including antique items, were completely destroyed and left shattered. It was storming at the time so we were able to reattach the trailer to the truck and continue on our way moving at no more than 15MPH down the highway. We drove it to the nearest U-Haul dealership that informed us that the hitch-lock on the trailer is "clearly broken and should have never been given to you guys without fixing it". I do have pictures of the truck damage, all furniture damage, as well as the skid marks in the road showing how the trailer came unattached and nearly flipped the truck and all passengers inside, and could have caused major causalities. We did purchase insurance on the trailer for this trip. The trailer shows no damage. There was metal sticking out of the tire, orange paint damage, and a huge dent in the truck itself that previously had no marks. I do have a picture of the truck/ trailer hooked up as we picked it up as well as after the damage. We are NOT happy and will no longer be utilizing U-Haul for our needs in the future if this cannot be dealt with accordingly. I will be contacting corporate for this could have easily cost someone their life on the road (or us) and for the damage caused to most of my furniture.

Rodney W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wytavious S. 
Évaluation :
4

It was very pleasant

Aldrich G. 
Évaluation :
5

Mrs. CeCe was very nice and professional. I have all to LE a few people about this location and how nice, patience and professional Mrs. DeDe is.

Carolyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry M. 
Évaluation :
5

Great service

david P. 
Évaluation :
5

Very professional and personable staff.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD J. 
Évaluation :
1

I was rented a truck that was reported stolen. My crew was pulled over and detained. The officers called uhaul and received no answer. To date uhaul have not had the courtesy of contacting me in this regard.

GLADSTONE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Great people that were extremely professional. Moving can be stressful but with the support of this team it took a little of the stress away.

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRICE H. 
Évaluation :
5

The manager was very kind, professional, and friendly. He helped in starting our day off right! That makes a huge difference when you have a full day of moving ahead of you.

Kelly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Requita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zakia D. 
Évaluation :
5

The staff member at Compass Self Storage was amazingly helpful. There was some confusion with our online booking, but he fixed everything and got us on our way. Couldnt have been more pleased with our experience.

Bert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torico R. 
Évaluation :
1

Dropped off at 11am. Far before the 4pm deadline. Then it was said I dropped at 6pm and charged an additional $40 for a second day. To be fair the next day the woman I talked to was very helpful to rectify. Still shit that it went down.

Michael Justin H. 
Évaluation :
5

This location was great and able to compliment me after the Stockbridge location rented out the Uhaul we reserved

Monterial T. 
Évaluation :
1

Have trucks available when customer has guaranteed reservations.

Jeffrey B. 
Évaluation :
5

The Customer serve Rep C.C. was awesome, friendly and knowledgeable.

Greg S. 
Évaluation :
5

Excellent customer service .

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia E. 
Évaluation :
5

Outstanding knowledge of moving, very professional!

Wesley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SURRELLDA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kara Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaAundria L. 
Évaluation :
5

App on phone did not work so she had to do it manually.

Derek M. 
Évaluation :
5

The lady in the office was helpful and amazing. She took care of everything!

Jennifer M. 
Évaluation :
1

Second time I have rented from them and both time my rental was screwed up. Wasted my time.

Adam G. 
Évaluation :
5

Customer service was excellent and I would recommend this to the next person

Derrick U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

damian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita S. 
Évaluation :
4

I was charged for dolly and pads I did not use

Kevin H. 
Évaluation :
5

Nice person she help thanks

JAMIE M. 
Évaluation :
1

When I came to your rental location to rent a truck, firstly I asked him( he was working over there) “how much rent for this truck daily”. He answered me “around $35”. When I checked my bank account next day morning, I saw $190. This is a terrible. I don't like that. Just one day $190. This is tricky. I want my money back.

Omer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY J. 
Évaluation :
1

I was told I'd be accommodated for the truck I got to 19,95 however I see I was charged full price after waiting hours for the rep to show up

Folashade F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim T. 
Évaluation :
5

Your staff was very professional honest and upfront. I will definitely use this location again if I ever have the need for another U-Haul truck. Merci

javan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barnes D. 
Évaluation :
5

The folks at this location were friendly and professional. I could not have asked for a better experience.

Dennis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Employees were very helpful on the phone and very professional when picking up and returning equipment ,

Karl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernice C. 
Évaluation :
5

Lakiesha while returning the trailer went way above and beyond helping us!!!!!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd E. W. 
Évaluation :
5

Outstanding. Mr. Booker was very knowledgeable and helpful. Would definitely use this location again. Merci.

William S. 
Évaluation :
5

I can't think of anything they could impove. Merci.

carole R. 
Évaluation :
2

We had a 9:30 reservation, no one showed up until around 10am. We had somewhere we needed to be, which put us behind on our schedule. No apologies where given.

Pollye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan K. 
Évaluation :
1

My pick up time was 10. I arrived around 1040 to an open office and no one in sight. The uhaul employee decided to show up at 1135 to customers who had been waiting as long as I had. I called another store twice and called the customer service line 2 times. We had all decided to call 911 as we were becoming extremely concerned about what we were seeing. Finally the employee rolled around the corner in the golf cart.....WITH MAJOR ATTITUDE. Unbelievable. The employee had the audacity to say "the doors should have been locked"!! I asked him who should have locked the doors. Long story short, I will never rent from this location and probably uhaul again. After thinking about it, he offered to take $10 off my rental truck and when I received my contract, it wasn't even done. I turned my truck in the same day and the contract said the next day at 547pm......really.

Lori M. 
Évaluation :
4

I was VERY frustrating on the first day of rental, Saturday, August 25, 2018. The Uhaul system/server was down and I had to wait, wait, wait, which inconvenienced me because I REALLY needed the truck and move. Due to the issue, I had to wait while the staff cobtinuouslt

Cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles T. 
Évaluation :
1

Had to wait 40 minuets for someone to show up so I could pick up the trailer. I arrived 5 minuets before my pickup time. Inside of the trailer was dirty and needed washed out.

Mike K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

S.O.

Willie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris M. 
Évaluation :
5

Awesome service from John...he also helped me with a storage unit there as well.

ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sha'Ron S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy C. 
Évaluation :
4

Not sure what's going on with Uhaul, but there was confusion about myreservation in both ends. This location was really helpful & friendly, but she said sometimes customers would be there for an hour trying to return a Uhaul. I just wouldn't recommend Uhaul at all to a friend right now, no matter the location. I have to move my stuff again in two weeks, and will be looking into options other than Uhaul

Cathryn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy J. 
Évaluation :
3

Even though customer service was adequate there was not a professional on hand to hook up tow trailer properly. Had several issues on trip that could have led to damage or an accident.

HAROLD B. 
Évaluation :
4

Lights didn't work on one trailer-The other trailer had a blown tire. The trailer wasn't swept out but i didn't notice until I got home.

Jon P. 
Évaluation :
3

Bad customer service Person was late to work First refused to help load the trailer and then said that they are just a service location. But then made the face and did hook up the trailer

Gulraj A. 
Évaluation :
5

Lady running the place has door closed at office hours and was not very helpful, not rude, but very unwilling to answer questions when I wanted to make another reservation. she had no idea about the rate, and fees, and was not willing to look into it. You lost a customer from that location

AYMAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray G. 
Évaluation :
5

S.O.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH R. 
Non les évaluations ont été soumises pour cet établissement.

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