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Jeffrey L
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience! Service was awesome as the equipment was as well. Will use Compass again if I ever need a U-Haul!
John BFriendly, efficient, and professional service! Refreshing to deal with customer agents that really care about doing their best job!
Roger IWe had difficulty with getting the key out of the ignition and also was a little tough shifting. The representative stated the vehicle had just been serviced I requested to see if there was a different truck. This truck was obviously not just service or poorly serviced and our lives were put in jeopardy. This truck should never have been rented. It would have been fine as long as we never had to leave drive. We found this out after our truck was 1/2 loaded fortunately then besides roadside and arranging a new truck a number of disconnects and incorrect email sent leaving out the period before com a broken website link … does not exist a representative telling me she couldn't do anything about and when I asked to speak with someone that did handle it she told me she could not. Finally after day I understand you can not help 5 times she finally connected me with a representative.
Denise LDouble check that have DL for all drivers. I submitted an additional driver on-line (before getting the truck). Was told that the additional driver would be sent a text to submit a picture of DL. He never got any request.
Donnie RThe mobile check in is useless.
Tiara WThe only issue I had was with the UHAUL app. The app continued to reload. Fortunately, there was a guy on site who was able to access my account, but the amount I ended up paying before the additional mileage expense... was different from what it was when I reserved the truck.
Charles SNick was very helpful and really seemed to care about our needs. I would recommend them to everyone.
Steven STruck was piece of junk. No inside light. Seal around door bad, making wind noise for 12 hours. Low beams not shining correctly. No high beams. Truck shook terribly from tire alignment or balance. Rough ride possibility worn out shocks. Worst rental I've ever had. Also I was guaranteed to pick up another location but uhaul changed and I had to drive an additional 10 miles to pickup.
Brooks Fthe pick up app is very challenging. Had to fill it out twice. I had rented about a year ago and it should have all your information to make changing. took 25 mins.
Thom MThe uhaul had a huge dent in the side where frame was bent and truck pulled to the right and the box drove crooked on the road the truck should of not been rented and totaled due to the damage from what ever wreck it was in.
Jeromy MThe U-Haul was in perfect shape condition clean and I do appreciate that cuz it was a last minute situation that I needed the truck and it worked out great thank you
Lisa PNothing customer service was awesome 🙂❤️
Justin SRien
Wayne CRien
DENEISE BThe truck had a lot of damage to the box. I documented it via the on line registration. I also made my own video. Still a concern because doing it online there was no agent to verify that the damage was there when I picked the truck up. Truck brakes squeaked.
Johnie Hthe gentleman at the desk were extremely helpful. it all went by very quickly, they are very kind and efficient thank y’all soooo much :)
Jasmine MWhen I arrived, the equipment was not available.
Erik KNick and Mike are very nice and helpful. I would definitely recommend them to a friend.
Penny HNothing g was a good experience
Shannon WWe have 2 storage units with this locations and have rented U-Hauls from them before. they are always friendly and very helpful. Would definitely recommend this location.
Steve EOnly issue I had was online price was 69cents a mile. But when I went and rented truck it was 79cents a mile.
JOSEPH PI have had the need to rent trucks & trailers numerous times over the last few months, and U-Haul has made each of these reservations simple to reserve on-line. Pick up and return, all via the mobile application, is simple and thorough.
EDWARD JThe only issue that I had was over a week long plan to move personal property from Panama City, FL., To Shelbyville, TN., Was with every call I made to ensure the size truck I needed would be available. I received a different price from the same pick up location. And also a complete different price and or availability from U-Haul on line. If I would of went by on line info I would of not had a truck. A more accurate price line and availability of equipment between dealer on line contact would be much more proficient in my opinion. All else was excellent service.
Eric BIt was raining out and I asked how to turn off the tow feature since U-Haul recommends that it be off when roads are wet. The older gentleman didn't know how and the young kid said "U-Haul recommends it be ON in rain". Please educate this location about their equipment. Also, I'm a non-smoker. When the old guy with long hair walked out to the truck to help me find the tow feature, he lit up a cigarette and smoke blew 8n my face the whole time. Needless to say, I found the tow switch on my own.
Nancy SThe only thing I didn't like was dropping the truck off without anybody being there. I know how I left it but the way things are now days it seems like somebody could easily siphon the gas out of the truck.
Bryan WCheck engine light did come on while driving. Truck still performed great.
Brooks FVery friendly and polite staff , takes care of your every need ,and greets guests as they walk in the door . Will use again for sure .
Steve EMichael and other personnel are smart, well trained, kind and helpful!
IRBY SMike Pollard did an excellent job, going beyond.
Bryan NTruck was clean but bad outside condition. Drove as if pulling to the left.
James CEasy to get to and back. Great people to work with. Easy schedule.
Kristy IGive the staff a little authority to adjust charges when needed
Sonja LMike was so helpful! He was able to get struck for me on short notice. I highly recommend this location for your UHAUL needs!!
Freda NThis location was great and very accommodating. The staff was extremely friendly and helpful as well.
Sarah CNone of note
Roni AI regret that I did not get the name of the gentleman behind the counter, but he was very helpful and assisted me in connecting the trailer to my vehicle and ensured everything worked well. He was most excellent.
JEREMIAH LI only needed the car hauler for a few hours you should have a shorter rental time rate. You're getting payment for 24 hours and I returned it within 3 hours so you could rent it again before my rental time expires.
Brenda DThe location did not have all of my rental reservation. Had to call around to get the utility dolly and furniture pads from another location. However, the owner did assist me in finding those items.
Ricky PGood people
Jeffery BExcellent customer service
frank b