Customer Reviews for Complex Motors
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

2

This location was not the location the reservation was made for, and U-Haul did not notify me that the pick-up location had changed. I waited on hold for over an hour trying to determine why the truck I had rented was not at the location I requested, and I never did get through. Someone at the original location was finally able to determine where the truck I rented was. I lost a lot of valuable time just trying to pick-up the rental truck.

Évaluation :

3

I believe I was a bit overcharged, I replaced the gas I used but was still charged 25 $additionally for gas. An email was sent to UHaul asking for an explanation but I was never contacted and was charged anyway. All was done online, so given that there was not a human involved, all went as you would expect.

Évaluation :

5

They were terrific.

Évaluation :

3

Everything was great

Évaluation :

1

Real hole in the wall

Évaluation :

5

did not rate location cleanliness because we were met outside. never went into the building.

Évaluation :

3

The drop off location was being renovated and there was no one there to help!

Évaluation :

3

Vic was amazing he made sure it was taking care of . he. Even offered to help move it just was a stressful day and a flat tire didn't help

Évaluation :

2

The inside truck was dirty. The guy was in a hurry so we did not inspect the truck. Had no change to view the contract. The contract sayd 6 days included but than got charged for an extra day. Long waiting time to get to a representative on the phone.

Évaluation :

5

Did after hours drop off. Did not see much of the facility.

Évaluation :

5

Don't change anything. Excellent customer service. The gentleman that helped us was very helpful, patient, kind and informative. I would definitely recommend this location.

Évaluation :

2

EVERYTHING! Uhaul has gone down so far in service that I will never use again. Truck had huge crack in windshield. Never again

Évaluation :

5

Drop box was kinda hard to find

Évaluation :

4

It looked like a dump; but the staff person was awesome!

Évaluation :

2

Vic, at the Bastrop, Tx location asked me where I wanted to return the truck. I told him I was not familiar with the area I was moving to and that I didn't know. He suggested Mr Right's in Ralls, Tx but told me that he could leave the return location OPEN! On his information I chose to return the truck to Plainview, Tx as I had to sign a lease on storage there. When we went to Lee's Automotive in Plainview, Lee informed us that it would cost us 419 $. more to leave the truck and car trailer there. He said that the contract said it had to be returned to Ralls, Tx. We were misinformed at Bastrop, Tx. We returned the truck under the allotted mileage and with more than enough gas. We had to then travel about 50 miles further. This is not our fault, but the fault of the UHaul employee in Bastrop, Tx. I don't appreciate being charged either mileage overage or fuel shortage and I want a refund! I will be moving again in a few months and I'll go to another company for truck,& trailer rental if this isn't rectified and I receive a refund for 50,19 $ for these specifics. In addition, I had purchased seven gray furniture pads and returned seven, all used, and I returned five padded, blue blankets, unused.. I understood I was supposed to receive a credit for them and I have not. By my estimation, I believe you owe me close to 160,00 $ total. I will gladly leave a public review stating all this information if you don't satisfy the debt!

Évaluation :

5

Really nice guy. Would recommend.

Évaluation :

5

The location and Victor were great. Truck was great. The app for picking up and dropping off was not, at least on my iPhone. The mobile app did not work on Safari, which is the default iPhone browser. If you use the mobile app, copy and paste the links they send you into Chrome (what I eventually used)--that's the only way I could make the app work.