Le client n'a pas laissé de commentaire.
Terry B
Customer Reviews for Concord Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The service was excellent. The interior of the truck was very clean. The engine seemed to strain.
LINDA PMy only complaint was that someone tied the straps in a knot, and because of the cold, they froze. I had a hard time getting them apart & ready to load my vehicle.
Terry BA great spot for pick up or drop off. Not far from the highway. Lots of parking space.
Deborah LOutside mirror on passenger side was broken.
CYNTHIA OFriendly/Easy to Deal With
Mark HCustomer service was excellent. Very friendly and polite staff. Facility was clean and welcoming. The truck on the other hand, not so much. The inside was filthy. Dash and guages were very dusty and dirty along with the floors. Trash under the seat and cigarette butts in the ash tray. Also the a/c did not work. Was expecting a lot better for as much as it cost to rent the truck
Justen BGreat staff. Quick service.Checkout was a breeze! Merci!
WILLIAM GNothing everything was good
Mary JInform the customer of ALL possible costs involved with renting a vehicle. I was surprised with hidden fees that were not disclosed to me
Brian OBrian was an absolute help and great to work with! I would definitely rent from him again!
Rebecca CEveryone there was so friendly and helpful. Next time I need to rent a uhaul, I know where I will be going.
smarissa sVery friendly staff.
Paul CU-Haul reps at this Location were top notch
Steven MInclude rental equipment that was in the contract. Trucks were available at closer locations but was forced to get truck farther out.
Anthony Sthe people were extremely nice and very helpful. they do not need to improve anything. this place was outstanding.
ROBERT CRental staff at Concord Motorsports was friendly and helpful with our last minute reservation for a one way 20' van truck. Go there, you be glad you did.
Jeffery FFine and courteous staff. Very helpful.
jeff hThe Truck was unsafe to drive. Bad brakes, loose steering,swayed when going over 50 MPH. Transmission going into 2nd gear is bad. Cab was dirty.
Ralph TMore units available in different sizes at all locations!
JASON BConcord Rentals was probably the easiest and fastest location I have ever rented a U-haul from. The customer service was great!!
Keith MEasy pick up and service. Thanks
jack gThey was very fair, in very understanding in friendly will tell other people about this location in the wait I was in and out in no time
Brittany MVery helpful and friendly
KEITH MImproving your on line system would be extremely helpful.
William EConvenient…easy …quick
George PI requested mats to keep my furniture clean and from scratching. No mats were provided. They took about 15 minutes to verify me. The location was put further away then the original reservation. I lost about a half hour in extra driving and waiting for that verification. This location change cost me miles, which cost me money. I'm not thrilled with the experience. The cost of the mats was taken off, but the scratches on my furniture is my problem now. Thanks…
Noah HGreat service!
Timothy MRental price is too much. Thought it was going to be $100.00. After all the BS was added ended up south of $150.00. Have my own trailer but for $100 I'd save a trip home to get it. Not next time.
JOHN BGreat people
DAVID RSystem went down, spent 45 minutes on phone to set up new rental. Concord staff work hard and did everything they could do to help. Kept apologizing for the delay and the mess with u haul system not working. Got several wrong messages and texts even after picking up the truck. I only went inside because I wanted to do a cash depoist but the u haul employe on the phone ignored me and use my bank card. Was not a fast and easy process
Janet WThe Concord Rental location was very friendly extremely helpful. The original pick up location (Federico Tire) did not have the truck that I had reserved for the day. FT person was helpful in calling around to find the size truck needed and available for use.
Michele BWorkers couldn't use new system. And the credit card reader didn't work as my card had to put in manually by the check -in worker which exposed me to potential virus... guy was cordial but had no idea how to work system
BOB DGreat customer service!! Will return to their shop for sure!! Highly recommended!!
Ron KIt felt the wait at the counter once I checked in on the app was a little long, but other than that it was a smooth experience.
Joshua LVery friendly and helpful in every way. We use the uhaul trucks for large deliveries to our job sites. We always come here!!
RONALD KFriendly and prompt - thanks!
KEVIN MOn the first day that I phoned customer service to inquire about a rental, the woman I spoke with was very rude. She didn't want to give me her name when I asked who I was speaking with, and she seemed annoyed that I was asking questions about a unit I've never rented before. I've never experienced an attitude by any other u haul dealer that I've rented from. They need to work on their customer service skills, not a five star review by any means for her. The gentleman when we picked up the unit seemed annoyed as well, but he warmed up a little. Again, not the best at customer service. If they are short staffed, that is an easily solved problem - hire people who need a job. I was disappointed that this dealer is so close to home, but they just aren't appreciative of doing business with people it seems. Sorry I had to leave such a poor review on customer service. Maybe they will learn - better be soon or people will take their business elsewhere.
ROSEMARY EThe mobile check in is useless. Wasted 10 minutes of my life trying to get it to work.
David BMan who inspected my truck came in and said the truck was damaged and didn't have any check marks or something. Made me feel like I had damaged the truck when I had not. I explained I had no idea what a check mark was and that I was only texted pictures of the truck to confirm the picture matched the truck. The truck was obviously leaking gas from an issue it had when I picked it up, and yet I was made to feel like I was at fault for other things on the truck that were all clearly on the photos of the truck I acknowledged when I picked it up. Woman behind the counter was very nice and clearly concerned about the gas leak. Probably would use Budget Rental next time only because of the gas leak and the man who made me feel like I was the problem.
William CThe man that got me set up was very kind. 10 ft truck was brand new. It was so nice to drive a new vehicle.
Rebecca GThe gentleman who helped me hook it up was very friendly and helpful, as well as the service man who did the purchase
David Stoo many questions during rental..... the only thing I did not have to answer is blood type. Come on Man! Really. I got married with fewers questions..... Must have been written by a lawyer with too much time on his hands or hers.....
JOHN WVery friendly, walked me through the check out process. Would do service again with them.
Michael MNice location, I would recommend this location for rentals.
KEVIN MSuper helpful, easy to deal with! Great work!
Jonathan RI originally booked through Chardon location on Chardon Windsor rd. You should reconsider his representation of your company, he's an idiot (Joe). He messed up my reservations, Roy from Concord resolved the issue!
greg s