System went down, spent 45 minutes on phone to set up new rental. Concord staff work hard and did everything they could do to help. Kept apologizing for the delay and the mess with u haul system not working. Got several wrong messages and texts even after picking up the truck. I only went inside because I wanted to do a cash depoist but the u haul employe on the phone ignored me and use my bank card. Was not a fast and easy processJanet W.
Moving Truck Rental in Painesville, OH at Concord Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Painesville, OH 44077
(Next to 84 Lumber just south of I-90 off Exit 200)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 1h30 pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Painesville, OH 44077
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Concord Rental location was very friendly extremely helpful. The original pick up location (Federico Tire) did not have the truck that I had reserved for the day. FT person was helpful in calling around to find the size truck needed and available for use.Michele B.
Workers couldn't use new system. And the credit card reader didn't work as my card had to put in manually by the check -in worker which exposed me to potential virus... guy was cordial but had no idea how to work systemBOB D.
Great customer service!! Will return to their shop for sure!! Highly recommended!!Ron K.
It felt the wait at the counter once I checked in on the app was a little long, but other than that it was a smooth experience.Joshua L.
Very friendly and helpful in every way. We use the uhaul trucks for large deliveries to our job sites. We always come here!!RONALD K.
Friendly and prompt - thanks!KEVIN M.
On the first day that I phoned customer service to inquire about a rental, the woman I spoke with was very rude. She didn't want to give me her name when I asked who I was speaking with, and she seemed annoyed that I was asking questions about a unit I've never rented before. I've never experienced an attitude by any other u haul dealer that I've rented from. They need to work on their customer service skills, not a five star review by any means for her. The gentleman when we picked up the unit seemed annoyed as well, but he warmed up a little. Again, not the best at customer service. If they are short staffed, that is an easily solved problem - hire people who need a job. I was disappointed that this dealer is so close to home, but they just aren't appreciative of doing business with people it seems. Sorry I had to leave such a poor review on customer service. Maybe they will learn - better be soon or people will take their business elsewhere.ROSEMARY E.
The mobile check in is useless. Wasted 10 minutes of my life trying to get it to work.David B.
Man who inspected my truck came in and said the truck was damaged and didn't have any check marks or something. Made me feel like I had damaged the truck when I had not. I explained I had no idea what a check mark was and that I was only texted pictures of the truck to confirm the picture matched the truck. The truck was obviously leaking gas from an issue it had when I picked it up, and yet I was made to feel like I was at fault for other things on the truck that were all clearly on the photos of the truck I acknowledged when I picked it up. Woman behind the counter was very nice and clearly concerned about the gas leak. Probably would use Budget Rental next time only because of the gas leak and the man who made me feel like I was the problem.William C.
The man that got me set up was very kind. 10 ft truck was brand new. It was so nice to drive a new vehicle.Rebecca G.
The gentleman who helped me hook it up was very friendly and helpful, as well as the service man who did the purchaseDavid S.
too many questions during rental..... the only thing I did not have to answer is blood type. Come on Man! Really. I got married with fewers questions..... Must have been written by a lawyer with too much time on his hands or hers.....JOHN W.
Very friendly, walked me through the check out process. Would do service again with them.Michael M.
Nice location, I would recommend this location for rentals.KEVIN M.
Super helpful, easy to deal with! Great work!Jonathan R.
I originally booked through Chardon location on Chardon Windsor rd. You should reconsider his representation of your company, he's an idiot (Joe). He messed up my reservations, Roy from Concord resolved the issue!greg S.
800 number reservations found the trailer I needed nearby. Trailer ready to go, easy hook up.julie T.
Even though the equipment's indication lights were not workingPatrick A.
I informed this location of a problem that was very annoying and that was possibly a tire out of balance or a wheel-this only appeared when the speed was upped to over 55 which happens quite often when taking Interstate highways. I know the signs say 55 but that is very unreasonable to expect in this day and age.JAMES K.
Clean trailer, great people to deal with. Have used this location in the past.Arthur L.
Great place and people. Trailer basically new.Arthur L.
My experience was amazing! Great customer serviceLAQUITA T.
I was very pleased professional and courteous service and got me handled very fast I would definitely go back again ??VINCENT M.
Fix whatever was wrong with the check in through the app.Ken M S.