Customer Reviews for Conoco on 38th
(U-Haul Neighborhood Dealer)

Évaluation :

5

No improvement everything was great.

Évaluation :

2

The attendant at this location wasn't particularly helpful and didn't address my concern about a discount I was supposed to be offered due to scheduling error through the website (I had asked for a larger truck at the Golden location)

Évaluation :

1

I waited 1 hour to get my U-Haul because the person at the gas station didn't know how to check one out. He was on FaceTime with someone remotely to try and do it and it was a disaster. This was my 3rd time renting at this location since it's close to my house. I always make the reservation online with 38th and Conoco as the pick up AND drop off location, but every time it changes to another drop off location with an increase in the rate when I go to pick up at this location . Then they have to take extra time correcting that. I don't believe that this location is equipped to rent Uhauls.

Évaluation :

1

Will charge you extra for no reason

Évaluation :

2

Truck was 1,5 hour late. They rented it out that morning

Évaluation :

1

The guy working couldn't hardly speak English, so not a lot of communication on anything. He apparently gave us the wrong truck, even though the paper work is correct. Then when we got back, he tried to over charge us miles. Said we drove 75, even though we were only in town and drove 20 on the dot!! Get better people! And make sure your equipment is ready for each customer.

Évaluation :

2

Someone lied to me saying "in a couple of days you'll receive $78.63.refund Why lie? Just say the truth. I hope I don't have to ever use you's again.

Évaluation :

5

This location changed from conoco to Mobile, just for future reference on your maps and info so customers know what to look for.

Évaluation :

3

When I made my reservation online, I was quoted $89 when I went to pick up the truck I was quoted a higher price. I was also told that my cost would be adjusted when I drop the truck off they can stay on the reservation. The price that was quoted to me and should have referred to that price instead of trying to overcharge me.

Évaluation :

1

The price quote that i was given was 1/2 as much as i was charged for because of a 'moving safety' fee. I didn't purchase equipment insurance so this charge was completely unwarranted yet indisputable. Additionally, the mobile website to checkout and return the vehicle had numerous glitches and freezes, resulting in the webpage being reset and all of my progress erased.

Évaluation :

3

I did not do the drop off.

Évaluation :

1

Let customer know if you don't have a dolly after they preorder it so they don't have to drive to another location to get one and pay more. Keep in stock actual moving materials like mattress bags. Place has nothing at all.

Évaluation :

5

The district manager and her team were more than accommodating

Évaluation :

4

I did not request the use of the dolly and scooter tray and they were detached inside the U-Haul, I am Hoping I do not get charged for them

Évaluation :

3

There was broken glass and cigarette ash in the cab and it smelled like cigarettes

Évaluation :

1

My rental was for 9:00 AM, so I arrived at 8:55. The one and only employee was late to work (9:15) and was clueless about rentals. I had to talk to the location owner over the phone. He was rude and condescending. I had completed the online check-in and received no errors. He insisted that I had done something wrong. At one point, he told me to call U-Haul to fix my rental problems and he threatened to hang up on me! I was paying movers starting at 10 AM to help with the move, so I needed the truck immediately! When I finally got the truck at 9:45, it was dirty, with broken glass on the console/floor and a beer cap on the floor board. (I have pictures). I drove only about 10 miles when the low fuel message appeared. I put 4,5 gallons of gas in the truck, which was more than adequate for the 31 miles I drove the truck. He charged a Fuel Service Fee of $30 and a Fuel Charge of $18 for 4 gallons of gas, even though I left the truck with more gas in it than when I picked it up. I recommend NOT renting from this location!

Évaluation :

1

Worst U-haul expereince ever. The rental was so dirty that it grossed me out. Whoever runs this U-Haul branch needs to start thinking seriously about making sure rental is decent to use. The mobile pick-up option sucks so bad. It needs to be reanalyzed. The point of mobile pick up should be speed and convenience. Merci.

Évaluation :

1

Well I understand its also a gas station but you dont make any customers feel less than the others. The people before me when picking it up waited 3 hours to get their truck. We waited about 2 hours and winded up coming back the next day to get our truck.

Évaluation :

1

I've sent a complaint by email and want compensation. The truck was given to me on empty, and two of the engine lights were on. it was a very stressful experience as I had only a small window to get my things and I wasn't sure that the truck was going to make it - and it was rush hour - and I had to stop to get gas, and I was completely alone. There were 5 trucks on the lot... he could have given me a working truck with gas.

Évaluation :

2

I returned the keys at 8pm on the same day of the rental. The owner didn't process my return until 10am the next day, so I got charged for an extra day.

Évaluation :

1

Pickup was a nightmare - took 45 mins to get the truck, the employee onsite was trying to be helpful but was a gas station employee with little understanding of the process. Some of the items I ordered were unavailable (dolly/mattress cover/furniture pads). There was old fast food wrappers and bags in the cab and we required roadside assistance before returning the truck because the truck wouldn't start. this experience was a nightmare to say the least. I would actually like to speak with a manager to discuss a partial or full refund for the issues endured.

Évaluation :

1

There was broken glass all over the seats and the gas was almost on empty

Évaluation :

1

First of all the location is a cramped Mobil/Exxon station and between customers paying for gas and cigs I got the keys for the reservation. I should have heeded the online reviews. I returned the truck with 5 MILES added after a 5 hour reservation to the minute I might add, and the clerk said I was good to go. No receipt. Nothing after my return. 5 days later I get a receipt and $200+ dollar charge saying that I had the truck for 5 days. We'll see what comes of this, but this location brings the service I expect with Uhaul down to Budget levels.

Évaluation :

3

David was extremely helpful getting my rental set up!

Évaluation :

1

It took forever to get the uhal and they did not have the dolly that I had requested on my reservation.

Évaluation :

1

Yea this sucked. Went to pick up the truck and it took almost an hour because the stupid app wasn't working right. I had the same problem last time I used U-Haul. So I did the check in on the website and that was fine. Then I wanted to extend the reservation for an hour. The truck wasn't reserved. The person told me I would have to pay $65 more. For an hour. That was more than the entire rental to begin with. Also the location I picked it up from didn't have a drop box so I had to drive back there the next day. Basically, it was a lot of excessive bullshit that I didn't want to deal with.

Évaluation :

4

The app is annoying but I guess it's effective.

Évaluation :

2

There was no key drop, so we had to drive 45 minutes back to the location during office hours the next day to bring the key back even though we left the U-Haul there over night.

Évaluation :

2

I gave it 2 stars cause of the fast increase in price month after month.

Évaluation :

5

check engine light came on and continued to stay on during use of vehicle

Évaluation :

2

I made this reservation almost a week before I needed it, the morning of pick I received a phone call that the truck I rented wouldn't be available until !pm and my pickup was supposed to be for 12pm. Once I got there, the only person working ended up dealing with other customers and had me stand aside. Once he was finished, i was well after 1pm. I got a truck finally, which had a check engine light on. Things seemed to be ok until driving it back when it started beeping and service lights started flashing, and the back wheels locked up and the truck lost power. At least this happened after I moved the stuff I needed too. The lights that came on, read "Service Traction Control" and "Service STABILITRAK" Literally had the peddle to floor in order to get the truck to move the 1,5 miles back to return at Conoco. I wouldn't rent form this location, as they also didn't even try to give a discount for the troubles and still had me put gas in it after using. Really not a happy customer.

Évaluation :

1

I was overcharged for the rental by for two things I did not request. $5 for a dolly that was not the one I needed. $5 for moving blankets I didn't request. I have requested a refund for this amount and did not receive a response

Évaluation :

3

Do yourself a favor and check in on line

Évaluation :

1

The truck was very dirty. I requested a dolly but I was given something else.

Évaluation :

1

Guy took 30 minutes to get my my rental then had missing items I needed…then on top of that he charged me for gas when I filled up the vehicle. Never go to that location

Évaluation :

3

Several of the text messages were unreadable on my flip phone, and I almost lost my reservation as a result.

Évaluation :

3

Doesn't offer moving supplies on site. Small selection.

Évaluation :

5

I thought that the process to check in took a bit longer than expected. The location being a convenience store/gas station, things can get really backed up if there had of been more customers. I thought that using the mobile application also would have expedited checking in, but it actually didn't matter had I opted not to use the app, which in parts didn't work effectively.

Évaluation :

2

The gentleman who checked the truck out to us was very friendly and helpful, however, when we returned it the taller, younger, dark-skinned man (with a piece of toilet paper on his lip) was rude, and said he would wait for us as it was snowing and sleeping rain/snow, which caused us to be running a few minutes behind, and when I got there I put $10 in Gas in the truck and then he tried to tell me I qas responsible for filling the truck up with gas. I said no, I have to put it back to where it was when I checked it out. He couldn't find my reservation. I was never given a receipt , but it was emailed and I was told my estimated charges were $39 and he charged me $70. I looked at the receipt and the truck was at 1/4 of a tank which when I put the $10 in it filled it just barely under the 1/4 mark so he told me he would charge me "$3-$4 more" and I said as long as it isn't $20...and he said no. So I want to know why I was charged $70 for a truck that was a one way and I used it for 4 hours and was supposed to be charged $40 plus gas. I also don't appreciate him lying and saying I was responsible for filling it up....despite him not even being able to find my reservation.

Évaluation :

1

Awful, awful experience. Tire light on. No working AC. Oil light on. We returned the truck on time and it took 4 phone calls to return it since the guy working the counter was not able to figure out how to return the truck. Will be filing a formal complaint with UHaul.

Évaluation :

1

I was over charged for mileage also filled the tank with gas I used and still charged over 8 dollars. I was also supposed to pick up at 12 and the attendant not avail. When he finally came out from the back he waited on several customers before me. The truck was very dirty

Évaluation :

5

As it relates to the App - the return feature did not work as it would not accept the photo of the odometer and fuel guage.

Évaluation :

2

The van that I had a "guaranteed reservation for" was not on the lot. I had to take a larger moving truck. Which was more expensive and cost more to fill on gas.

Évaluation :

2

The self check in didn't work. The guy wasn't very helpful. The U-Haul was old and marginally maintained/clean. Overall this was a average to below average experience.

Évaluation :

3

I didn't receive a Receipt of the updated charges. Was really slow and didn't seem to know what he was doing.

Évaluation :

2

It's important to have more bilingual agents, contact the customer once the reservation hour is coming, 10 minutes before. Always think customer is important.

Évaluation :

2

Though convenient, this location is poorly managed and only caused issues with my rental. Upon arriving at the location and going through the steps on the app, I was prompted to go inside to retrieve the key. The individual working inside was no help. He was refusing to give me my key and was questioning my process and the vehicle code I was assigned. After spending much time waiting for him to get a hold of a U-Haul representative, he was unsuccessful at doing so. At which time he continued to be hesitant in giving me the the key to my assigned vehicle. After he finally gave me my key the truck was fine, no issues with the vehicle. Fast forward to 6pm when I returned the truck, there was no parking on premises, construction that was obstructing my ability to park in assigned locations, and of course the same individual inside was of no help. This was a frustrating pickup and drop off process, which ended up frustrating me to the point of not being able to properly return the vehicle via the app process, I.e., couldn't take pictures of interior, odometer, etc. because the parking situation was less than ideal and the individual I was giving the keys back to was no help at all. I would not rent from this location again.

Évaluation :

2

Ear cleaners inside and back of truck had tons of dried white paint? Very unpleasant

Évaluation :

2

It was a convenience store and the attendant there helped only by telling me to use the Uhaul app.

Évaluation :

2

Got charged for an appliance dolly I did not have available to me. Inside of the cup holders were sticky.

Évaluation :

2

My uhaul broke down but you guys got roadside assistance there pretty quick which saved the day

Évaluation :

5

very easy to do. Clerk was very helpful.

Évaluation :

2

I have still not received a receipt of my total and EVERYTIME I turned the truck on it had less and less power as if the truck was going to give out so after twice I had to leave it started the whole time I moved. The guy in charge of this location didn't send me a receipt after I returned the truck.

Évaluation :

3

U-Haul changed both my pickup and drop off locations for this rental without confirming with me via phone beforehand and I waited on hold several times and got nowhere. I was finally able to return where I had scheduled after waiting on hold and getting it updated. This rental experience was miserable because of the pickup and drop off logistics and inability to get through to anyone on the phone. Waited on hold over 30 minutes on multiple occasions. U-Haul needs to not change pickup or drop off locations and add staff to answer phones. I have used U-Haul several times and these issues happen far too often. I will not be a U-Haul customer again.

Évaluation :

5

All was good

Évaluation :

4

Check-in and pick-up went great. But there was a bug/loop in the app user flow for returning the vehicle. I kept uploading a photo of the odometer, and then the app would give me a "please upload a photo of the odometer" message, and prevent me from advancing in the process.

Évaluation :

3

It’s not very clear on what you’re supposed to do when you get there

Évaluation :

5

Very helpful, easy and quick pick up and drop off

Évaluation :

1

I ordered and was charged for 6 furniture pads and a utility dolly. They were not in the truck and I still havent been refunded since inquiring.

Évaluation :

1

the representative had not fill up the truck so when I got it it was down to just one quarter of tank left (I think he does it on purpose so customers have to buy gas from him) also, he had me enter my payment info, as if I work there.

Évaluation :

5

Quick easy pickup. Friendly staff, but could have come out and explained the equipment.

Évaluation :

3

Know which key goes to which truck. Let customer fill out all forms ahead of time.

Évaluation :

3

Make pickup easier. Too complicated and long.

Évaluation :

3

The parking lot was full and I was told to park across the street

Évaluation :

1

We were charged for 10 pads that we reserved but they were out of when we went to pick up the rental. We requested a credit and the man there said he had to call his boss. When we returned the truck later in the day still no response and the charge was on our bill. We will be calling u haul corporate and also requesting a stop payment for this charge on our credit card. This should have been very simple and easy to remedy.