Remove this location. The vendor does not speak English well, and CANCELED our original reservation despite a clear note provided by UHAUL to not do so. We were not a priority to him, and were incredibly frustrated with how our discounts disappeared. Additionally, the second security deposit we had to put for the second reservation was very taxing on our move. I demand my original discount AT LEAST.JONATHAN P.
Moving Truck Rental in Denver, CO at Conoco on 38th
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Denver, CO 80212
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- 3 Average Customer Rating
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Faster check-in. The vehicle was in great shape and the return process went very smoothly.Thomas W.
Online check in didn't work, took a long time to check in when I got there. Didn't have the kind of dolly that I reserved online so had to buy one from another store to move. People were friendly enough and apologetic, just a poor experience overall.Tamara S.
On 3/14/21 I placed my order for a 10' truck, boxes, blankets, and dolley. I also purchased Safemore damage protection. The truck and supplies were to be picked up at the U Haul location at 2000 W. Lower Colfax Ave., Denver, CO. On 3/18/21 I received a phone call and email that the pickup location was moved to 4380 W. 38th Ave, Denver. On 3/20/21 we flew from St. Louis to Denver to pickup the truck and supplies. We arrived at the 38th Ave location which was a gas station. I had to tell the gas station attendant three times that I was here to pickup a truck. He said the truck was not ready because there was a padlock on the loading door, and that a U Haul employee would be by to take the lock off. After 15 minutes, the employee arrived and removed the lock. He was very upset with the gas station attendant and told him "to do his job" when he left. The employee never acknowledged me. The attendant gave me the keys to the truck and I told him I had ordered and paid for some boxes ,blankets, and dolley. He said he did not have any boxes and that I would have to pick them up at the Colfax location. He did give me the blankets and dolley. When I started the truck, the engine was EXTREMELY loud....like there was no muffler. When I pulled into the Colfax location parking lot, two U Haul workers came over because of the loud noise the trucking was making. They acknowledged that the truck was extremely loud and looked under the truck. They said the muffler looked secure and that it should be OK to drive. I told them I was driving 1,000 miles the next day but they said it would be OK. I went to the office and asked the assistant manager if I could get a different truck (I was more than glad to pay additional money for a truck that was not so loud.) She said no, that I would have to take the truck assigned to me. She also acknowledged that the truck was extremely loud. With no other options, I had to take the truck assigned to me. The next day, my wife and I drove the truck from Colorado to Indiana in an extremely loud cab. We could not use the radio or even talk to each other because of the noise. About three hours into our drive, the check engine light came on. We stopped and texted U Haul Roadside Assistance (file # 2062851) and told them that the check engine light came on. They asked us to send a photo of the of the dashboard with the light. They texted back saying it was OK to keep driving as long as the light does not flash. For the remainder of the trip, there were no engine problems other than the EXTREMELY loud noise. When we dropped of the truck at the Indiana location, they were very helpful. I am writing this because I do not feel we got "our moneys worth" for renting the truck. I am not asking for a refund but I think some compensation is due for the fact we had to drive the truck 1,000 miles in extremely poor conditions. Thank you.Mark W.
Need more space for a 20 foot truck. He did not seem to have a record that I was supposed to deliver the truck there but it was clear on my contract.William B.
The experience explained through the app was 80% accurate. I chose app check in and still had to go to the counter. The person didn't understand and then handed me my keys. Not sure how he knew which ones but never said a word to me. Then after getting home and opening the back, I realized that the moving blankets weren't loaded. So I had to make another trip back. The truck while clean had some major break issues while stopped with it jumping forward and shaking violently while coming to a stop.Travis O.
The gas was quite low to start when I picked up the truck, otherwise everything went great and the process was smooth doing online check-in/return with Uhaul. Thanks!Shannon A.
This was an awful experience. I won't recommend this location to anyoneHarrison R.
The location wasn't very well kept, and the van was filthy upon rentalAddee D.
Was easy from pickup to drop off. The charges were correct and the customer service was very good.Mary Ann F.
I did not ask for insurance on the move and was charged $14 and I only drove 7 miles, added gas and was still charged for $6.38 for gas!John P.
I pre checked and prepaid in full. When I arrived at the gas station to pick up my rental, the manager at the location had lost all of the pre check in information and I was charged an additional $97 I did not agree and still do not know why. I had to go around the counter to his laptop to fill in my information which I felt very uncomfortable with as we are in a pandemic. There was trash in the cab and the moving blankets were not in the truck until I had to ask for them on multiple occasions. I spoke on the phone with a uhaul representative who raised his voice saying â€œif you want to get out of there just pay the extra money and you can try to dispute it with corporate after.â€ His name was Dave Rosenberg and I found him incredibly unprofessional and poor representation of your company.Brooks S.
Make the checkin process more clear (e.g. let them know there are additional steps after checking in online)Lorel B.
The people at the location were great. The process of checking out the truck without contact was terrible. You guys canceled my truck because I didn't pick it up on time jeopardizing my move. It took over a half hour to speak to someone and the operator blamed it on me and made it seem like they were doing me the favor. My suggestion add window time when people can pick up the truck. I don't understand why you would cancel a request when people are moving without even calling me.Michael M.
This was the worst Uhaul experience EVER. This van was filthy, and wreaked like cigarettes. It was absolutely disgusting, and made me feel ill. I will seriously be rethinking ever using Uhaul again, and I have been renting with your company for 15 years.Kate M.
Pre-covid I never had issues with U-Haul but this time everything that could go wrong went wrong. As the other location didn't have our truck available, it ultimately took us 2 hours to finally get a functioning vehicle. I'm honestly shocked we were still charged considering how terrible this experience was.Liia K.
It was unclear which truck was mine, i had to check the key in all of the doors till i found the one that unlocked. The gas tank was less than a quarter full.Ezra K.
The truck was dirty and the pick up took much too long. It was at a Conoco gas station and there was one employee who was cashiering and checking trucks in/out. The gentleman in front of me who was returning a truck offer to step aside so people purchasing gas could go ahead. Once we both did this, he expected us to step aside whenever another customer arrived. Poor setup.Kelly V.
The person working wasn't super clear on what we needed to do initially, but it was quick and simple and he was very kind.Karin Y.
Location was dirty, attendant was not helpful and there was no reasonable check out process to verify that the vehicle was returned on time.David Z.
Check out process took too long. This is a gas station so you keep put to the side so they can serve other customers before getting you checked out. Vehicle itself was in good condition.CHAD H.
Great experience. Easy check in. Staff very helpful.Jon S.
Attendant was very courteous and easy to work with.Seth P.
The rental agent was the best!nancy T.
The convenience store business model is unacceptable for uhaul. One person can not meet the needs of the uhaul customer while breaking away constantly to sell soda pop and cigarettes.Joe B.