Customer Reviews for Cordova Self Storage at Shelby Farms
(Concessionnaire U-Haul dans le voisinage)

494 évaluations

7384 Raleigh Lagrange Rd   Cordova, TN 38018
(Behind penal farm at RR tracks)

(901) 730-7952

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(901) 730-7952

7384 Raleigh Lagrange Rd
Cordova, TN 38018
(Behind penal farm at RR tracks)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawanda S. 
Évaluation :
5

This was not the location where I had a reservation but where I had to go to get the requested vehicle.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
2

Engine light came on less than 2 miles from site. Called immediately and was put on hold the entire time I was moving- and when I tried to return could not get app to except my location

NOEL G. 
Évaluation :
5

Excellent customer service

H M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYMON C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Authenia T. 
Évaluation :
3

Staff was friendly. Truck was on empty. Location is not convenient. The location I chose was much better

Rusty A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kirra B. 
Évaluation :
4

Good service - lousy location

Lawrence M. 
Évaluation :
5

It didn't have a dolly. I thought it would have had a dolly like most moving company.

DOROTHY M. 
Évaluation :
4

I loved the convenience and they are very nice

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMMAR A. 
Évaluation :
5

No improvements... The lady & gentleman there were the nicest employees, so I will always go there, instead of on Summer. Merci!

Jacquelyn J. 
Évaluation :
5

Everything was quick and easy! The guy we talked to in the office was so nice and helpful. Keep up the great work!

Joshua F. 
Évaluation :
3

Location was advertised as being open on Sunday @ 12pm. There was no one there. It was nothing more than a storage site.

Robert P. 
Évaluation :
4

Make sure all purchased equipment is in the truck

Yolondra C. 
Évaluation :
5

Don, the attendant, was great! However, I ordered the truck from a different location, close to my pick up location. The day before pick up, I was notified of a pick up location change, there was no furniture mover or pads. Then was notified, at pick up, that I could go exactly 42 miles with and extra charge. This location was miles away from the original location!

JILL L. 
Évaluation :
5

Great experience!

Luis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Q. 
Évaluation :
4

Clean the truck, it's pretty nasty to grab the steering wheel and get something sticky on your hands, please clean-out the cup holders the sticky goop in them doesn't do well with a cell phone,, take all cigarette butts out of the cup holder, and since we are in a pandemic it probably wouldn't hurt to wipe the inside of the truck down in general, make sure the most common safety equipment on the truck are working and fixed........wipers

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie W. 
Évaluation :
1

Better attitude and not try to overcharge up front

JEREMY S. 
Évaluation :
4

Smooth and Covid conscious Pickup process.

Johannes V. 
Évaluation :
5

Check engine light was on and alot of smoke came out tail pipe when first cracked the next dat.

julian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B. 
Évaluation :
5

Friendly service and everything went expectedly easy.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Well pleased with the whole experience with U-Haul.

MICHELLE M. 
Évaluation :
3

Personnel were not present upon arrival. Was not a big deal. Did not wait long. Friendly guy. Did not have to go inside, which was appreciated

KAREN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alane W. 
Évaluation :
5

Excellent

DE'ERRICA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALANE W. 
Évaluation :
5

The staff was so nice and helpful. The truck rental was a smooth process from start to finish, even though I picked it up after hours. Great experience, thank you.

Tiffany P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Great service!

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha C. 
Évaluation :
4

Nice and friendly

ZANDRA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leigh J. 
Évaluation :
5

The gentleman was very nice and quickly took care of my needs. I would use this Uhaul again.

JULIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

convenient to pick up and drop off.

Pamela C. 
Évaluation :
3

Have the additional equipment request ready for pickup. I had to drive to ANOTHER location to get the furniture pads I had asked for. Probably should have been offered a discount for having to do that.

Manuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

The staff was excellent each time I met them, rather to rent a uhual or storage unit they where awesome.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R. 
Évaluation :
5

Loved the location. Didn't like the fact that my boxes didn't come until after the move and uhual.

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david E. 
Évaluation :
5

Cordova Self storage has such friendly staff. They are always pleasant an professional. That matters a great deal to me. Thank you! Mary T.

MARYBETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
5

Great service quick and hassle free.

JERRICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Need uhaul again in a few weeks, will use this location. Very nice and helpful.

sharon Q. 
Évaluation :
3

The truck had a few roaches in it. I was very displeased with U haul mgrs. I had scheduled truck almost two weeks prior to my arrival. Computer could not print my contract or take my credit card. I had to go to ATM's to get 600 $to get my truck and mgrs could have cared less that we only came to mphs for one day to empty our storage room and drive back to East Tn. The man working for Uhaul was nice, but I had to speak to Uhaul mgrs on phone. They were clueless and not very helpful or caring. Very bad experience initially.

lisa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scotty G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lanerik L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie R. 
Évaluation :
2

I wanted to rent a furniture dolly and pads but the location did not have them at all. I registered and checked in online, but still had to wait an extended period time to get truck. The computer seemed to be moving extremely slow.

Trevin H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ansliegh M. 
Évaluation :
5

I had previously used this location. That's why I came back for the excellent customer service. Sure I will recommend the store to my friends.

Mary W. 
Évaluation :
1

The 24/7 share online checkin was not very efficient. I had to call and have someone approve our information. We waited for approval online for over 10 min before we called and sat on hold for ~5 min waiting for someone to answer the phone at Uhaul. They tried to transfer us and the process started over. I also could not remove the 14 $safe move coverage which I did not what. The Uhaul representative told me that I would be able to remove it in the online checkin process but I was not able to. I also was charged for a 20 foot truck when I reserved a 17 foot truck but it was unavailable which is not my fault. I dont understand what the reservation guarantee is for. Uhaul overcharged me and was not easy to use.

Rachel K. 
Évaluation :
1

First my initial visit was terrible. I stopped by the location to rent a small truck and was turned around. I was told that nothing was available and to go to a location 7-8 miles away. I then went back to my vehicle and reserved a truck from the U-Haul site using the U-Haul website. I returned to the office, the associate was seemingly stunned that I was able to reserve a vehicle. I was then taken through a very invasive question and answer process of where I was moving from and to, and much to my dismay, my emergency contact person was contacted! There was no emergency; the U-Haul associate decided that my long distance emergency contact was not “real”. I found this very disturbing as this person called my mother to inform her of my business at U-Haul. There's more... the associate also used my phone's camera to capture my drivers license... I'm sure they had a scanner in the office. This place is a clown show. Lastly, I was over charged for my rental. I returned the vehicle after only driving 13 miles. I was charged for 20 miles per my paperwork. I will definitely be going up there to receive my refund. If you guys really read the comments, this place needs new management and/or employees.

Vernon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renardo W. 
Évaluation :
5

Easy to pickup and drop off. Fantastic customer service both on location and at customer call center.

Andres V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby P. 
Évaluation :
5

I was told the proper way to return the rental after hours by the rental agent. I called customer service for assistance and the rep was very rude. I called to say i left the inside light on after I had drop the key in the dropbox. The return experience was horrible. Two reps I talked to were rude.

Eric J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rayvyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

The Cordova Storage location was handled by a happy, helpful agent who wore the hat of two businesses. Both Cordova Self Storage and U-Haul were expertly represented by her!

Teresa K. 
Évaluation :
5

Excellent service!

Milton A. 
Évaluation :
5

Awesome

LARRY N. 
Évaluation :
5

Very pleasant and helpful staff.

Sharon P. 
Évaluation :
1

The young man at this location started off ok but when we got close to the end of my paperwork he changed. He was automatically adding items to my charges and was getting upset when I was saying I didn't want it. After everything was done I went out to start the truck and check around for damages and cleanliness. The back was dirty and the door was hard to close. I went back in to tell him the back was dirty and about the door and he went to get a broom and handed it to me to clean. As we are walking outside, I asked about the other 20ft truck that was outside and he poorly explained that I could only get the one I got. I told him I was confused on why and he told me I can really just cancel my reservation in total if I don't like the truck. He then took the broom from my hands and said he will sweep it to get me gone. RUDE AND DISRESPECTFUL! If I didn't know how Uhaul work on a Friday I would have canceled and let that truck be there. I would NEVER rent from this location again!

Jerika M. 
Évaluation :
3

Start the gas tank full bring it back full then i don't have to guess how much to put back

Charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trezvant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forest D. 
Évaluation :
5

Drive and load and unload the truck? LOL Wish I had known about the service at this location before. The customer service was exceptional. It's hard to get friendliness, concern and professionalism combined so well. Thank you for starting and ending an unpleasant task on such a great note.

Sandra L. 
Évaluation :
5

The customer service rep was great. Made sure I understood everything and was friendly.

Taylor R. 
Non reviews have been submitted for this location.

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