Need to improve customer interaction and letting them know all the info they need before they rent a truck ie return the truck procedure, website, etcJared M.
Customer Reviews for Coronado Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The service was horrible to complete anything over the phone. No one was available for the posted hours and had to find all the answers myself. Make a WiFi so the people trying to fill out the mobile stuff can have good connection.brandon M.
fast and goodJohn P.
The inside of truck had dog hair all over the box it self was very clean The person who waited on us day of rental was very nice and friendly gave great customer service. When truck was turned in the person was very short with words not as friendly but did her job Gave above average for the first experience not the second oneLatrishia M.
My experience with the uhaul employees at this location was great. I was not impressed by the reservation system and my interactions with the online check in system and Natalie the dispatcher who I interacted with. I called to confirm my truck reservation 2 days before my rental started and the scheduler said there was not a truck available but ended up being able to find another pickup location with the same size truck after I asked her to do some looking around. She was very helpful and pleasant. After going through the check out process and getting the truck I got a call in the middle of my drive from Denver to St. Louis from a woman named Natalie who demanded that I pull over immediately and provide her with a credit card number or she would report the truck stolen because apparently the mobile check out didn't work when I picked up the truck. She did not take the time to ask if I had checked out through the mobile system and instead said that I just "grabbed the keys and took the truck." I told her that I had in fact gone through the mobile check in and wanted to help resolve the issue but wasn't comfortable giving my credit card to someone who called unexpectedly and that I would call back Uhaul to confirm that there was an issue before providing my credit card info. She responded with "well you can see that I'm from uhaul based on the caller ID" and I told her that caller ID can be manipulated to which she responded with "I can send you a picture of me wearing my uhaul uniform while sitting at my desk then." This was all in a very accusatory and rude tone. Natalie was either having a very bad day or has very poor customer service skills. When I called back I reached a very pleasant and understanding woman in the same office as Natalie who calmly listened to the story, looked into the issue, and resolved it. Besides almost not having a truck to rent and the experience with Natalie, the rental experience was good. But only because I was very diligent about confirming the rental, requesting that a truck be located when there wasn't one available initially for my reservation, and after wasting 40 minutes on the side of the road in the middle of Kansas trying to resolve an issue that was not my fault.Andrew F.
Le client n'a pas laissé de commentaire.Debbi R.
Le client n'a pas laissé de commentaire.Ryan D.
Le client n'a pas laissé de commentaire.Tara D.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.NATOSHA C.
Le client n'a pas laissé de commentaire.Raven M.
The customer service phone agent who helped us fill out the drop-off sheet was GREAT!CRESTINA P.
Le client n'a pas laissé de commentaire.Gustavo C.
Waited 15 minutes with no help while 5 employees avoided us. Only busy employee finally asked us if we needed help, directed us outside where we proceeded to wait another 20 minutes. Guy came and said it is not necessary to stay with the truck when their sign states "during business hours remain with your equipment". The only employee to help us said to put the keys in the key chute and when they came to check the truck they asked me where the keys were. I said in the chute and the employee seemed to be put out. Would have been a better experience if the employees knew how to: have customer interaction, directions on sign updated and maybe communication with each other?shelby K.
The staff was so extremely helpful and kind, she really made it a smooth experience for us and ensured we understood exactly how to check the truck back in, and all of the details!Alexis L.
Again, this was a different drop off location that what I selected in my reservation and created an inconvenience for me and party giving me a ride home. Parking spaces for returning rental truck seemed very limited (only 3 available-one already taken and small (trucks seemed very cramped together). Returned truck over 20 hrs early, but did not receive credit for time not used. Liked being able to return using smartphone since office was closed.MARLISA G.
Very helpful and explained things clearly..DAVID C.
They moved my pickup to Coronado Self storage but didn't change the time. Had a 8:30 PU and had to wait until 9:15 for them to open. Another customer ahead of me was waiting since 7:00 and they didn't change her time either. Wasted two hours and had two helpers waiting until ten. Had to pay them from 9:00 to 10:00 at $25 an hour for waiting. $50 lost like that!! Very unhappy!!Michael C.
I was asked by the agent at pickup as well as called about arranging a drop off location despite entering that information when reserving the truck online and it being clearly visible on my confirmation email. Also, this truck did not have a center console with a cup holder and it clearly had been removed. It may seem like a minor inconvenience, but it's extremely annoying not to have somewhere to put a drink for an 8 hour drive.Alexander S.
Le client n'a pas laissé de commentaire.Donald S.
Ms Munoz was professional , friendly and worked hard to get our rental facilitated, after our initial reservation (which we made online)for pick up at the Pecos St location fell thru....no truck, no competent humans and sketchy area.Sarah R.
Tried to return after hours and had trouble with the Ap. Otherwise all went just fine.Marnie B.
Le client n'a pas laissé de commentaire.Niki H.
See above issues, very disappointed and dissatisfiedShirley B.
Le client n'a pas laissé de commentaire.MICHAEL R.
The woman who helped me was very nice and helpful. I appreciate her patience with me.Teresa G.
Horrible! The truck was parked against a large tree branch and parked on broken glass. When truck was moved scratches on side. Manager at site, rude.....did not have the moving blankets or dolly that I had reserved. I received no information about driving the 26 ft truck....horrible experienceShay C.
Le client n'a pas laissé de commentaire.Rollin B.
There was no designated location to drop truck off at and we had to park it on the streetKathy S.
Friendly and efficient.Jeremiah J.
Le client n'a pas laissé de commentaire.timonthy Y.
great job, did not know it was located in the neighborhood until I did my reservation online.EDWARD M.
Le client n'a pas laissé de commentaire.Diana G.
I wasn't sure where to park the UHAULErica S.
I do not remember the name of the employee that helped. She was very nice. Although the computer system is VERY slow.Cindy J.
Cab leaked all boxes in Mom's attack where wet. I ordered a 26' truck had to settle for a 20' costed me over an hour of time I had to pay labor standing around waiting on me.John H.
Le client n'a pas laissé de commentaire.Matthew F.
We were told that we could change our drop off location after we sifned our contract at pickup. Well turns out we couldnt which made our move 10x harder. We ended up dropping off at the original pick up location after calling a rep of yours through the 1800 number who told us she was going to file a if laim which would allow us to drop off but not be charges the extra 30 plus miles it took us to drive it back to the drop off location because of the mis information that was given to us. Well we were charged it and now am fighting with thw compnay to gwt it fixed. It has been a royal mess and if it doesnt get refunded I will not rent from uhaul and will not recommend anyof my family or friends to uhaul as well.Willow Z.
Le client n'a pas laissé de commentaire.Luke P.
Prices a little too highGILBERT M.
Staff needs to have knowledge of how tonrent a truck i was over charged and now i have to try and figure out how to get my money back because of her not knowing what she was doing and on top of it all i was sent to 3 locations where the truck i needed was already rented out waste of time and gasARACELY C.
Brandi was wonderful!Daniel F.
Le client n'a pas laissé de commentaire.Jay P.
We reserved a uhaul online. Went to the location to pick up was told they have nothing there for us. Then they tired to send me all the way to colfax and then all the way to boulder when I'm located in thornton. They pretty much sent me off to another location that didnt have anything either but the lady found me something. At the first location I was promised a 50 mile discount and I see that has not been applied. Someone needs to contact me regarding that.Jordan P.
See other comments.Keith C.
Drop-off was quick and easily handled. Just a few questions and we were off. The staff was efficient and helpful.Kevin R.
Again, had to go almost a hundred miles out of my way, thru Denver) to return the truck to a storage unit so that it was convenient for the next renter. Also had to wait over 20 minutes for the person to figure out how to use the computer program to print me a receipt.Stacy D.
I enjoyed that the uhaul rep/clerk was extremely fast. She was able to complete my checkin and paperwork within 15 minutes.Love S.
Nothing, went above and beyond to get me on the roadChad W.
Le client n'a pas laissé de commentaire.PATRICK C.
Easy experience, I appreciated the simplicity!Andrew S.
Perla was a great help and had wonderful costumer service! There was a little hiccup at the beginning but she more than made up for it with being so friendly and understanding. I would definitely pick up a Uhaul from this location again. Thanks Perla!April P.
Acceptable payment information needs to be clear. The person I dealt with when I rented the vehicle was great, very courteous and nice. But when I returned the truck, $100 extra deposit and an extra day were charged when I returned the truck the same day and was erroneously charged for an additional day! The attendant stated that they do not time stamp the returns and oh well make a dispute on the email or the home office. I am extremely frustrated with the whole transaction and will not use them again. If I do not receive my proper deposit return I will be filling with consumer affairs.Claudine C.
There wasn't windshield wiper fluid in the vehicle.Chelsea S.
It was excelent treatment, ms. Romero was pretty good on giving us all the information, and it was a pretty Quico service. Thanks You alot.LUIS V.
Le client n'a pas laissé de commentaire.Melynda B.
Very friendly staff, made renting equipment super easy and stress free!anthony L.
Absolute ripoff paid 175 for a 24 hour period. Should have went to Home Depot.Joshua W.
Le client n'a pas laissé de commentaire.marty S.
No lot space; felt uncomfortable leaving equipment on city street next to business lot. We convenient to drop off during non-business hours though.Dustin H.
My guaranteed reservation was anything but guaranteed. We visited 5 different locations before my reservation was filled. Horrible help at 3 of the 5 locations. Gas stations are not focused on meeting the contractual needs of my reservation. Wasted 2 hours of driving around to get the unit. The unit was dirty, broken mirror, bad wiper blades, and something smeared on the windshield. With the truck parked on a hill, the gas gauge showed 7/8th full. When on a level parking surface, it was under 3/4 full. Most important thing you could do is provide upper level management to discuss the problems encountered in the Denver area if you truly wish to improve your customer service.John C.
No bathroom. When I picked up the rental the lady said it was on 3/4 tank but when I got inside is was 1/8 less than thatWILLIAM G.
Perla, checked us out and did a great job. very friendly. When we dropped the truck off Andrea was there and was equally pleasant. This location was PERFECT for our needs. We rented the 15" truck because of the ramp. ThanksJames W.