Need to improve customer interaction and letting them know all the info they need before they rent a truck ie return the truck procedure, website, etc
Jared M.
Coronado Park Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Thornton, CO 80229
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The service was horrible to complete anything over the phone. No one was available for the posted hours and had to find all the answers myself. Make a WiFi so the people trying to fill out the mobile stuff can have good connection.
brandon M.fast and good
John P.The inside of truck had dog hair all over the box it self was very clean The person who waited on us day of rental was very nice and friendly gave great customer service. When truck was turned in the person was very short with words not as friendly but did her job Gave above average for the first experience not the second one
Latrishia M.My experience with the uhaul employees at this location was great. I was not impressed by the reservation system and my interactions with the online check in system and Natalie the dispatcher who I interacted with. I called to confirm my truck reservation 2 days before my rental started and the scheduler said there was not a truck available but ended up being able to find another pickup location with the same size truck after I asked her to do some looking around. She was very helpful and pleasant. After going through the check out process and getting the truck I got a call in the middle of my drive from Denver to St. Louis from a woman named Natalie who demanded that I pull over immediately and provide her with a credit card number or she would report the truck stolen because apparently the mobile check out didn't work when I picked up the truck. She did not take the time to ask if I had checked out through the mobile system and instead said that I just "grabbed the keys and took the truck." I told her that I had in fact gone through the mobile check in and wanted to help resolve the issue but wasn't comfortable giving my credit card to someone who called unexpectedly and that I would call back Uhaul to confirm that there was an issue before providing my credit card info. She responded with "well you can see that I'm from uhaul based on the caller ID" and I told her that caller ID can be manipulated to which she responded with "I can send you a picture of me wearing my uhaul uniform while sitting at my desk then." This was all in a very accusatory and rude tone. Natalie was either having a very bad day or has very poor customer service skills. When I called back I reached a very pleasant and understanding woman in the same office as Natalie who calmly listened to the story, looked into the issue, and resolved it. Besides almost not having a truck to rent and the experience with Natalie, the rental experience was good. But only because I was very diligent about confirming the rental, requesting that a truck be located when there wasn't one available initially for my reservation, and after wasting 40 minutes on the side of the road in the middle of Kansas trying to resolve an issue that was not my fault.
Andrew F.