When I originally reserved this truck I got everything verified and started truck. Picked up my son in my car came back to truck it wouldn't start. The front desk was very friendly and Jim cancelled my order and got me in a new truck fairly quickly. I appreciated it.
LINDSEY M
Customer Reviews for County Market 348
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was pretty clean except the interior of the cub was dirty. Not really bad, but footprints on the dash and mud on the floorboard. It would not stop me from renting from this location again. I was confused it I was supposed to use the box outside the store to check in and out and use the customer service desk of the store. I used the customer service desk, and it took about 15 minutes to check in and no time at all to check out. The only problem with check out was the paperwork was not done right away. I was ok because the paperwork was completed before I was charged for an extra day, but if it would not have been done in time, I would have been very upset. Everything else went very well and I would rent from here again for sure.
Gary SJim was very helpful and easy to work with. I've rented a lot of uhauls and this was by far the best experience. Merci.
Shellie PThe location was a grocery story, which was a bit unexpected, but worked out OK.
LARRY Sthe tire sensors were broken and they knew it, yet chose to keep renting the truck and not fix it. at pick up the manager kept telling me to return the truck clean or they "had to find an employee to clean it". of course you would, its part of the deal right? I returned it cleaner than what it was when I got it. also - crank windows and no cruise control and no ramp? I understand its a small truck but there was nothing on it.
Janet SThe manager was very friendly and helpful checking in
JAMES MJulie was very helpful with instructions and setting everything up, making the experience enjoyable.
K LThe truck was so dusty inside and the windshield was caked with dead bugs. I know this doesn't effect the performance of the vehicle, but it wouldnt take more than five minutes to wipe down the dashboard and clean the windshield, for a much better rental experience.
Jason KHave hourly rates also some mileage included with hourly rates!! I rented for 2 hours to move a recliner and it cost me $90!! Rediculous!
Sheryl BThe agent was very quick to get us on the road and on our way!
Terry MHave the people helping at County Market be less rude and condescending
Jennifer DThe location was fine; however, I made this reservation in advance and when I arrived, I had to re do everything as I was told I needed to pick up the truck in another town, it was a bit of a hassle but worked out in the end.
Jason BThis experience with U-Haul was awful. It took over 6 hours to get my U-Haul. The location I rented from originally didn't have the U-Haul I requested so they had to send me to a different location. When I get to the other location they said I didn't have a reservation. I completed ANOTHER reservation and they STILL couldn't find it. So I left. Halfway home I got a notification to pick it up at the new location. Finally got the U-Haul and moved the things I needed to. When I returned the U-Haul the website wouldn't let me upload the mileage picture it REQUIRED. Complete waste of 6 hours and $55+ to move a few things. It took me 20 minutes to move the stuff. 6 hours to actually get the U-Haul. . .
Brett HThe truck cad was infested with dog hair. It looks like no one inspected the cab after a rental. I am allergic to dogs and it caused me to have allergy outbreak.
Paz MPersonnel were super helpful.
Kent SRien
sharahem aIt was a wonderful experience. They were helpful thank you!
Jessica MCounty Market is the worst place to rent a Uhaul on planet earth. Due to the lazy assistant manager named Jeff who falsified rental documents and over charged me.
Frank CLube the ratchet straps on the car dolly Very difficult to release straps especially when car is loaded on No room to get upward pull to release
Erik HI requested a dolliee when making a reservation and there wasn’t one in the truck when I picked the truck up and was givin the runaround like they had no idea what I was talking about even though it clearly showed on the reservation that I did confirm the rental.
Ed NProbably easier to use app on phone.
Brian BTo long of a wait
Victoria LHave the equipment at the correct location. Make sure the equipment has air in tires and doesn't have warning lights and/or have more than one truck to choose from. Have a competent employee to help.handle concerns.
deborah bReally friendly all people
Saumin PNo issues
Jeff KI just want to take this opportunity to explain that I would never recommend Uhaul to anyone-ever. Total pain in the ass, I'm especially thankful that reservation's mean nothing and we got to add 2 hours on the trip because we had to go an alternate location, why. Might you ask ??? Because UHaul doesn't care about your reservation. Also took an hour to rent a 5x9 trailer. Again this was all reserved and paid for online.,which we all know means nothing. If you have to rent a uhaul just show up and take your chances on availability. Again reservations are worthless.
Janet SI had reserved a small or truck early on approximately 3 weeks ago. U-Haul provided a 15 foot truck which was too big for my needs and it smelled heavily like smoke, also when I started the engine with key, The engine or the exhaust was very noisy and rough. It was not a smooth ride in this truck at all! When I put my foot on the gas pedal, it would pull back and it was very noisy! I do have to mention that the manager I doubt worse by the name of Jim, he was very helpful and try to resolve the situation. He did make attempts to call the U-Haul company, and spoke with someone there. Uhaul people were average. Not much that was resolved, considering Uhaul had ample time to accommodate a U-Haul for my purpose, all I needed was a small truck or van.
Lydia SI was charged twice and also charged a late fee even though I explained that the hitch locking pin was missing and I had to go purchase my own just so I could use the trailer safely. That took time out of me scheduled time with my rental.
Christopher Slocation was 50 miles from the reservation location.
Jon EHave both peices of equipment at same location
GARY E