Le client n'a pas laissé de commentaire.
Veronica G.
Customer Reviews for Courtesy Inn & Suites
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They seemed a little confused. They had wrong phone number. No idea where it came from.
ZACHARY A.Francisco was extremely busy, but he very generously took the time to change out our hitch and hook up lights. He was very caring and helpful.
RUTH W.Very helpful.
SARA R.Very flexible!
RODERICK K.The cost for one way is a little high.
CLARENCE F.Lack of interest in the customer. No walkaround on truck. No instructions on operation of truck. I could not find out how to take the truck out of Tow mode.
Charles Y.I had a very good experience, from p/u location agent. He took time to double check everything for a safe hookup. The 6x12 trailer towed super well!
JERRY L.Nothing was very sick for two days out of the week maybe next time a discount being 79 it's hard moving
JANICE G.Everything is ran efficent and proper no complaints manny goes above and beyond 5 star customer service
BRIAN D.Excellent customer service by Manuel. Made this part of moving a lot easier.
CARLOS A.Pickup was scheduled for 8:30 AM. Location was closed. Called number on door and had to attempt (unsuccessfully) to input info on phone. Store opened at 9. Accomplished paperwork by 9:30 with clerk. Checked my credit card statement today. My account has been charged more then twice the rental agreement!
William H.Clean windshield and mirrors from dirt and bugs...a safety issue. Inside truck cab was mildly clean, found a dirty cleaning rag left on the floor. Inside truck box area was dusty and dirty, had to clean out before loading furniture. Blankets had spiders, recommend storing blankets in an insect free area.
GEORGE B.Wash windshields
Gayle M.Charged more than expected and quoted. Also had the location and time we could get the truck changed twice on us. The price increased instead of getting a discount even with us getting the truck half a day later than requested. This made using Uhaul very difficult and frustrating
AARON M.Perfect but I couldn't adjust mirrors and the phone charger didn't work
KATHLEEN H.Returned at 915 am 9/13/20
CURT S.Not a thing great people all around.
CECILIO R.Please be available at the time a customer is scheduled to pick up a truck. My pick up time was 3 PM. The on-site rep didn't show up until 3:15 PM.
DANIEL S.Very Friendly and eager to help in answering all my questions regarding what i needed to make my move. This location really cares about there customers. The equipment was super clean and ready to go. I recommend this location they have it all to make it easier to move, moving supplies, boxes truck trailers.
SAUL S.Good expierience
RICARDO M.Your service attendant was very courteous and helpful to us. He made the whole process easy for us.
RAY W.Absolutely no complaints. Manny is super accommodating, always top notch service!
KAREN S.My truck was changed from a 26 footer to a 20 footer, that put pressure on my movers who ended up hauling their own personal trailer to accommodate the change in truck availability. Uhaul can do this, as someone didnt return the 26 footer as promised. They did call me the night b4 & I appreciated that though.
Thomas A.We decided not to use dolly before leaving with trailer at AZ location. Owner told us we had to get refund at OK destination! He lied to us......we had to call uhaul to get refunded for the appliance dolly after turning in trailer!
Aaron W.Drop off location and their customer service was exceptional. She did everything to help me make the return on a 26' rental truck and two vehicle trailers and ease.
JOSE O.Everything was great
MICHAEL R.All went as expected. Roadside assistance was exceptional with timely service.
JOSE O.My only suggestion is check the a/c out on this truck. Erratic!
MEREDITH P.Guy was rude Unhelpful
ryan M.We are always treated well here. All our questions are answered.
dennis B.Excellent service and very friendly staff. The car trailer I rented was exceptional and made the 1300 mile trip with no problems.
Bobby B.Staff were super friendly and helpful, truck was very clean. Very pleasant experience
Bryan H.Clean them , make sure you have it ready when promised at the location not having the customers run around to pick it up. Steering wheel was very sticky /dirty. I couldn't see thru the windows, it was not even sweeped or picked up . I didn't get my discount. I had no ramp . I hurt myself going up & down the truck . I'm furious customer service in both places were horrible.
Lena M.very pleased
PAT N.very helpful, especially when we needed to switch to a larger truck.
Kimberly M.Lizbeth (sp?) was awesome. Such a great attitude and certainly knows what She's doing.
William P.They are always friendly and very helpful.
Ernie S.I had the trailer 1 day and you charged me for an extra day, I will be calling to file complaint. I picked up trailer in Goodyear Friday morning and turned into Yuma Saturday morning. This is not an extra day
Christopher C.My whole experience with U-Haul was terrible this time. I would love to speak to a manager or above for the West coast of similar person. I can be reached at 951 961 7566
Mark S.Great service and very helpful!
Jesus A L.They tried to cheat me 3 different ways, prices went up from when I made reservation and they incorrectly recorded both fuel and mileage and refused to correct the fuel level and reflect it accurately. They were also not prepared for the pickup and unhelpful.
Christa W.Very helpful staff and truck was in pristine condition. Will definitely use them again when the need arises!
Bryan H.The staff was rude, gave us the wrong trailer and tried to insist I didn't need any paperwork for the one we were actually leaving with.
Paige H.The ratchet for the tire webbing was not maintained and would not release. Had to open the ratchet and back the car to get the strap to loosen .
Ronald B.Truck was very clean and staff were incredibly knowledgeable. Definitely recommend!
Bryan H.Staff very slow
jim P.Amazing staff and very committed. Great overall experience.
Bryan H.very nice people, very efficient
Keith P.They gave us the wrong trailer so had to go back and get the right one. Extra gas and time wasted. Tires not terrible for not in good shape for a cross country trip.
jim S.Horrible customer service! The girl was sitting behind the desk playing on the computer when I arrived and was noticeably irritated that I interrupted her (especially when I told her I was picking up a car dolly). No greetings, no thank you's, no nothings. When hooking up the dolly, we pointed out the bald tire which she had no concern for or would even respond to. Once she hooked up, she mumbled how to hook up the car and walked away. No detailed description at all. The tire strap was wedged between the ratchet and we were unable to pull it loose. Because she already walked off, we went back inside and told her. Again, the eyes rolled, she walked out and worked on it for a while, got it loose, and walked away. No words spoken. I will never recommend this location. HORRIBLE CUSTOMER SERVICE!
Rodney P.U-haul did not honor the price that we were originally quoted or a couple of added perks like added mileage and an additional day. We ended up paying more than expected. Truck drove well and handled our needs.
Donald C.