Thanks for your service
Carlos M
Customer Reviews for Courtesy Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I thought I would need a few extra days I was charged $20 per day used 1 extra day and they charge the extra 2 days I didn't use. The cost of a 5x8 trailer was as much as a Toyota 4Runner, way over priced.
Kelly RThe 24 hour drop off was a real bonus for us.
DUANE WNo one at the location.
fred rTrailer was great and appreciated the quick rental availability when we discovered the 20ft truck wasn’t big enough.
Tracie BService trucks often. The truck I rented had alignment issues and the traction indicator was on continually. I reported the issues when I returned the truck No one appeared to be concerned.
RALPH PExcellent customer service
Ruben SDid not have dolly for my order, but all else was great.
Tracie BMy only disappointment with this rental was no ramp. There were things I couldn't transport because I couldn't do it without a ramp. Other than that , I have no complaints, and would rent from them again. Something with a ramp.
Susan Fgreat service
DAVID SEasy to work with even when the other customer was late returning the trailer
DAVE RThree of the four tires were bald or near bald with very little tread on all 4. One tire had the cords showing. The trailer got the job done, but I was a little leery of the tires.
Steven RYes was good 👍
Bruce EFast easy check out
Jo GI reserved a pickup time for 8:30 am and it was changed to 9:00 am, no one notified me of the change. Courtesy Inn did not have their hours posted. Supposedly they open at 9:00 am, but the employee was late.
Douglas LGreat service
Linda SManny took exceptional care of my transaction. He was taking care of & answering questions for another customer. I had to wait longer than I liked but he provided me with the same attention to detail when it was my turn, answered all questions & was very kind.
Cheryl Wprofessional staff. In and out in under 5 minutes
Ernesto RNo waiting good service
THOMAS GServices Services always
Raymond CThe lady at the facility was very helpful and explained everything and hooked it up for us. Very competent.
April PInside of truck was dirty with sunflower seeds and crackers
Pat GDrop off was so quick and simple and all done by phone!
ALOFA AAll handled in a timely manner!
Charles EHydraulic breaks started smoking and locked up. U haul had to be replaced and reloaded about about halfway through the trip. I will say that we were treated very well. They hired movers to transfer from one U haul to the other and put us up in a very nice motel. Also, said they would pay for dinner and breakfast the next day. We lost one day of traveling . Other than that no problems. Pat Pedrick
Patricia PHave designated parking spaced for customers.
TARA BVery nice person easy to work with
William FRien
Michael CImprove communication from corporate to the dealer.
David VVery Friendly .. Always a Good experience with Them. It's my 4th time going there 😊😊
Bianca FI dropped uhaul off after hours so did a self drop off.
Chris SThe gentleman went up beyond being helpful. He got a 11 on a scale of 10.
Larry LWhen I arrived I was ignored. Then after about 5 minutes I was asked what are you here for. I replied I have a reservation for a trailer. I gave the lady at the counter my name and a man went out with my son to hook up the trailer. my son was hooked up and ready to go. And I was left standing at the counter. She then went outside to re-park a vehicle and ignored me. There was no other customers and It still took me over 30 minutes to pick up a trailer with a reservation. When I returned the trailer no one even bothered to came out and assist me with parking it or unhooking it
Leonard BIt was a great experience
Darnell HI was only in the uhaul or 5 min and went 1 mile before getting a call that I didn't need it. Employee stated he couldn't refund the cost or even give a discount! Total rip off and will not recommend uhaul at all as it started it's a company thing and he had no control. Total BS & bad customer experience
Tracy BExcellent service à la clientèle. Fast and easy transaction. Je les recommande fortement.
Zachariah WNothing. Great service. Thanks.
Roberto BCouldn't get the key out when I got to my destination and I told the man when I returned this Van the same day
THOMAS PQuick and easy rental!
Tiffany ENeeded A FENDER rep[aced he said the UHAUL guy had to order he was out but other then that itwork well.
Raymond CThe woman who help me was fantastic. Regardless if it was just renting a Uhaul, she was great. Friendly, informative and qiuck.
KAREN GUhaul staff was very helpful and enabled me to expeditiously obtain a truck.
Benjamin VNothing. Excellent location. I have rented with them before and it was a great experience.
David JI am all good if no one can ride my bike back home, I will rent same trailer again. friendly people n services
Jess vWhen a truck is taken out, the receipt should not be made UNTIL the truck is picked up. The Mgr gave us 1 extra day because he wanted us to take a 20ft truck rather than a 15ft truck, since we were doing a 1-way rental. So we took the truck 1 day earlier than wanted. The return location, insisted that we owed $$ for the extra day& that location charged my card & reprinted the receipt, deleting the comment that the truck was due by 7pm .
CHARLES LNo problems on move with uhaul.
ANGIE LStaff very helpful and knowledgeable. Met all our needs.
jack DThe Equipment needed degreased and washed but it was a good tow dally
Raymond CYou said I had to return the Equipment by 4:30 pm but they said the close at 5:30 pm knowing the correct closing time would help please 5:30pm is alot different the 4:30 please help.
Raymond CThe place is a mess.
ROBERT NWhat the actual fuck
James HService agent was good at her job. Worked with multiple customers at the same time. There was only one service agent on duty.
Rick R