Truck was very dirty.
Rebecca H.
Customer Reviews for Courtesy Inn & Suites
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Loved this location because it is close to my house and customer service was great
donna C.Customer service was awful. Never received my contract and they weren't very informative.
Jasmin M.Everything was perfect. Thanks!!
Christopher B.Guy was very helpful
EDUARDO C.Francisco was very helpful and friendly, very happy with theirs service.
Tila A.Super friendly, quick and professional!
Ken B.Very helpful, courteous gentleman behind the desk made sure we had the right trailer to do the job.
Thomas G.Nothing, the guy working was helpful, courteous, and knowledgeable on everything.
Matthew K.I had to extend my rental several times due to lender issues when buying a house. U-Haul agent was understanding and courteous to my situation each time. He made a tough situation much more bearable.
Laura K.Staff was very helpful when I was unable to walk through the online steps, and also when I turned it in, he reassured me that it was ok for the interior lights to be on, so I did not have to worry that the battery would be dead in the morning.
Abigail V.Best place in arizona, i came in at 10pm and ask for a truck and they gave it to me within 15 mins.
Joven S.always best service
Eduardo E.Guy at the counter was very nice and professional. Thank you for providing a good expierence.
michelle M.The location has almost no cell service so it did make it hard to submit the photos of the U-Haul on the app but I know that isn't necessary the locations fault
Sabrina S.The service was great and had the equipment I needed.
LAWRENCE M.Brakes were bad.......Both drivers said. Check in slow. Couldn't ..just all bad, inefficient by that person. Girl loading dolly and mats was great.
JAY D.Agent was not organized, we had to hookup trailer ourselves and during the process our vehicle was damaged.
GORDON T.Very pleasant man to deal with!!
Teresa P.Real easy to deal with, quick, affordable, easy to return on your time.
RUSSELL P.tow dolly saved the day. best regards
DENNACREE J.On site personal would be better.
SCOTT R.Pickup was quick and easy
Jeffrey K.Todo esta excelente
TOMAS L.Great customer service from Francisco and Elizabeth
ERNESTO M.1. Service the trucks. The engine had a horrible sound that reminded me of a faulty head gasket. 2. The transport trailer was in a collision prior to my rental. The tongue was bent and wouldn't track straight behind the truck. Doesn't anyone ever maintain your vehicles and trailers? 3. The female who was at the on-site pickup location had a bad attitude. Not friendly or very helpful. Elizabeth was her name.
DARIN C.Nothing. It was all great.
JEANETTE C.It seemed that the two people were new in the office. It took me over 30 minutes waiting in line. Then I had to wait to get the trailer hooked to my truck. (I could not lift due to a very recent hip replacement surgery).
DON B.I would have preferred the location on 4th in Yuma
DIANA G.Well originally I wanted to pick up in Yuma on 4th and U haul changed my pick up location. I wasn't thrilled about that . It was not convenient
DIANA G.The gentleman behind the counter was extremely helpful and VERY polite. Excellent customer service from him.
JESUS C.Worked excellent no issues
ALAN M.There was a lot of play in the steering wheel of the 20 ft truck I rented, making it difficult to handle the truck. Also, the windows were filthy. I had to clean the outside of the windshield twice by hand before I could even use the washer system, and the inside of the glass was covered in the white film so that when the sun hit the windshield, it was very difficult to see out of. It was not a smooth ride by any means in spite of the fact that U-Haul brags about its great suspension system, and there was this low-pitched shrill sound (can't quite explain it) off and on the entire time I drove the truck. I have rented from U-Haul a number of times, once even driving across country, and always had excellent equipment, but not this time. Was a big disappointment!
RITA B.Improve the online check in process for after hours check in. And let people know that it must take place AT the Uhaul site. I returned a trailer and could not get system to accept my location. Had to call the 800 line and check in by phone, but guy (Enrique) didn't put it in system because someone called me Monday asking where trailer was because there was no record that I returned it.
BRENDA Z.This was not my selected pickup location. My reservation was for Quartzsite, AZ (85 miles away from Yuma) and then was changed by U-Haul at least twice - once to Phoenix (120 miles away from Quartzsite). Further, the U-Haul reservation agent made a significant error - she gave me the choice (by phone) of picking up the truck on Sunday or Monday, so I opted for Sunday, at her recommended time of 11:00 AM. This location is not open on Sundays at 11:00 AM, and the agent entered the reservation as being on Tuesday, even though she and I had agreed to Sunday. The operator of the Yuma site was quite gracious and assured me that he would honor the reservation as verbally confirmed instead of requiring me to return on Tuesday. He was not open when I arrived at about 11:00, so we went to have lunch and returned. By then, he had the truck ready, except for the moving blankets. (Apparently, during one of the changes to my rental reservation, the blankets were unintentionally removed from the order.) He handled that with aplomb as well. So, the location did well; the reservation center did not.
DONALD C.The place looked ver bad, but the guy was amazing he was so cool and I really liked him so I would definitely recommend that location to other friends. But the owner might want to do some remodeling or plant some palms trees by the street to make it more attractive
NANCY G.great customer service, location has many uhaul choices for towing needs.
ADRIAN C.9AM Sunday pu not available had to pu on Saturday, my moving help wasn't showing until Sunday as I explained to clerk. Cost me an extra day.
BRUCE C.They were there for me when I needed help, on a Sunday!
Lori S.WoW!!! Francisco went WAY OUT OF HIS WAY to help my elder Mom (89) years young and myself to get moved from Yuma to Brinnon WA Give that man a raise. He is Making YOU lodes of Money.
Mickey C.So good of service the first time. I had to go back for a second U-Haul rental! This location never disappoints! Service is 100 % top notch!
JOSE O.Great customer service! Very accommodating to my particular hauling needs! Would absolutely recommend this location to friends and family! Merci.
JOSE O.Went above and beyond. All of the help is greatly appreciated!
AIKO T.Good Customer Service
CYNTHIA S.They seemed a little confused. They had wrong phone number. No idea where it came from.
ZACHARY A.Francisco was extremely busy, but he very generously took the time to change out our hitch and hook up lights. He was very caring and helpful.
RUTH W.Very helpful.
SARA R.Very flexible!
RODERICK K.The cost for one way is a little high.
CLARENCE F.Lack of interest in the customer. No walkaround on truck. No instructions on operation of truck. I could not find out how to take the truck out of Tow mode.
Charles Y.I had a very good experience, from p/u location agent. He took time to double check everything for a safe hookup. The 6x12 trailer towed super well!
JERRY L.Nothing was very sick for two days out of the week maybe next time a discount being 79 it's hard moving
JANICE G.Everything is ran efficent and proper no complaints manny goes above and beyond 5 star customer service
BRIAN D.Excellent customer service by Manuel. Made this part of moving a lot easier.
CARLOS A.