Le client n'a pas laissé de commentaire.DONALD S.
Customer Reviews for Courtesy Inn & Suites
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Yuma, AZ 85367
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au dim : 24 heures
Heures d'ouverture spéciales
- 10/17/2021: 12h00 pm - 5h00 pm
- 10/18/2021 - 10/21/2021: 9h00 am - 6h30 pm
- 10/22/2021: 9h00 am - 7h00 pm
- 10/23/2021: 9h00 am - 6h00 pm
- 10/24/2021: 12h00 pm - 5h00 pm
- 10/25/2021 - 10/27/2021: 9h00 am - 6h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Worked excellent no issuesALAN M.
There was a lot of play in the steering wheel of the 20 ft truck I rented, making it difficult to handle the truck.Â Also, the windows were filthy.Â I had to clean the outside of the windshield twice by hand before I could even use the washer system, and the inside of the glass was covered in the white film so that when the sun hit the windshield, it was very difficult to see out of. It was not a smooth ride by any means in spite of the fact that U-Haul brags about its great suspension system, and there was this low-pitched shrill sound (can't quite explain it) off and on the entire time I drove the truck. I have rented from U-Haul a number of times, once even driving across country, and always had excellent equipment, but not this time. Was a big disappointment!RITA B.
Improve the online check in process for after hours check in. And let people know that it must take place AT the Uhaul site. I returned a trailer and could not get system to accept my location. Had to call the 800 line and check in by phone, but guy (Enrique) didn't put it in system because someone called me Monday asking where trailer was because there was no record that I returned it.BRENDA Z.
This was not my selected pickup location. My reservation was for Quartzsite, AZ (85 miles away from Yuma) and then was changed by U-Haul at least twice - once to Phoenix (120 miles away from Quartzsite). Further, the U-Haul reservation agent made a significant error - she gave me the choice (by phone) of picking up the truck on Sunday or Monday, so I opted for Sunday, at her recommended time of 11:00 AM. This location is not open on Sundays at 11:00 AM, and the agent entered the reservation as being on Tuesday, even though she and I had agreed to Sunday. The operator of the Yuma site was quite gracious and assured me that he would honor the reservation as verbally confirmed instead of requiring me to return on Tuesday. He was not open when I arrived at about 11:00, so we went to have lunch and returned. By then, he had the truck ready, except for the moving blankets. (Apparently, during one of the changes to my rental reservation, the blankets were unintentionally removed from the order.) He handled that with aplomb as well. So, the location did well; the reservation center did not.DONALD C.
The place looked ver bad, but the guy was amazing he was so cool and I really liked him so I would definitely recommend that location to other friends. But the owner might want to do some remodeling or plant some palms trees by the street to make it more attractiveNANCY G.
Le client n'a pas laissé de commentaire.Aldo P.
great customer service, location has many uhaul choices for towing needs.ADRIAN C.
9AM Sunday pu not available had to pu on Saturday, my moving help wasn't showing until Sunday as I explained to clerk. Cost me an extra day.BRUCE C.
Le client n'a pas laissé de commentaire.Martin C.
They were there for me when I needed help, on a Sunday!Lori S.
WoW!!! Francisco went WAY OUT OF HIS WAY to help my elder Mom (89) years young and myself to get moved from Yuma to Brinnon WA Give that man a raise. He is Making YOU lodes of Money.Mickey C.
So good of service the first time. I had to go back for a second U-Haul rental! This location never disappoints! Service is 100 % top notch!JOSE O.
Great customer service! Very accommodating to my particular hauling needs! Would absolutely recommend this location to friends and family! Merci.JOSE O.
Went above and beyond. All of the help is greatly appreciated!AIKO T.
Le client n'a pas laissé de commentaire.BRUCE S.
Le client n'a pas laissé de commentaire.Alan T.
Le client n'a pas laissé de commentaire.ALAN A.
Le client n'a pas laissé de commentaire.DEAN MURRAY L.
Le client n'a pas laissé de commentaire.JOSEPH B.
Good Customer ServiceCYNTHIA S.
Le client n'a pas laissé de commentaire.Veronica G.
They seemed a little confused. They had wrong phone number. No idea where it came from.ZACHARY A.
Francisco was extremely busy, but he very generously took the time to change out our hitch and hook up lights. He was very caring and helpful.RUTH W.
Le client n'a pas laissé de commentaire.Joe O.
Very helpful.SARA R.
Le client n'a pas laissé de commentaire.ANDREA M.
Very flexible!RODERICK K.
The cost for one way is a little high.CLARENCE F.
Lack of interest in the customer. No walkaround on truck. No instructions on operation of truck. I could not find out how to take the truck out of Tow mode.Charles Y.
I had a very good experience, from p/u location agent. He took time to double check everything for a safe hookup. The 6x12 trailer towed super well!JERRY L.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.FERNANDO S.
Nothing was very sick for two days out of the week maybe next time a discount being 79 it's hard movingJANICE G.
Le client n'a pas laissé de commentaire.MICHAEL P.
Everything is ran efficent and proper no complaints manny goes above and beyond 5 star customer serviceBRIAN D.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.JOHN MADISON T.
Excellent customer service by Manuel. Made this part of moving a lot easier.CARLOS A.
Le client n'a pas laissé de commentaire.MARY S.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.DAVID E.
Le client n'a pas laissé de commentaire.VERA G.
Pickup was scheduled for 8:30 AM. Location was closed. Called number on door and had to attempt (unsuccessfully) to input info on phone. Store opened at 9. Accomplished paperwork by 9:30 with clerk. Checked my credit card statement today. My account has been charged more then twice the rental agreement!William H.
Le client n'a pas laissé de commentaire.Mike E.
Le client n'a pas laissé de commentaire.JESUS F.
Clean windshield and mirrors from dirt and bugs...a safety issue. Inside truck cab was mildly clean, found a dirty cleaning rag left on the floor. Inside truck box area was dusty and dirty, had to clean out before loading furniture. Blankets had spiders, recommend storing blankets in an insect free area.GEORGE B.
Le client n'a pas laissé de commentaire.CHRISTIAN K.
Le client n'a pas laissé de commentaire.FRANK W.
Le client n'a pas laissé de commentaire.GARRY S.
Le client n'a pas laissé de commentaire.MARIA Y.
Wash windshieldsGayle M.
Le client n'a pas laissé de commentaire.RICHARD L.
Charged more than expected and quoted. Also had the location and time we could get the truck changed twice on us. The price increased instead of getting a discount even with us getting the truck half a day later than requested. This made using Uhaul very difficult and frustratingAARON M.
Perfect but I couldn't adjust mirrors and the phone charger didn't workKATHLEEN H.
Le client n'a pas laissé de commentaire.HELEN R.
Returned at 915 am 9/13/20CURT S.
Le client n'a pas laissé de commentaire.MARIO R.
Le client n'a pas laissé de commentaire.JOEL R.
Le client n'a pas laissé de commentaire.KIMBERLY W.
Not a thing great people all around.CECILIO R.
Le client n'a pas laissé de commentaire.Doug O.
Le client n'a pas laissé de commentaire.Angelique V.
Please be available at the time a customer is scheduled to pick up a truck. My pick up time was 3 PM. The on-site rep didn't show up until 3:15 PM.DANIEL S.
Very Friendly and eager to help in answering all my questions regarding what i needed to make my move. This location really cares about there customers. The equipment was super clean and ready to go. I recommend this location they have it all to make it easier to move, moving supplies, boxes truck trailers.SAUL S.
Good expierienceRICARDO M.
Your service attendant was very courteous and helpful to us. He made the whole process easy for us.RAY W.
Le client n'a pas laissé de commentaire.STEVEN K.
Le client n'a pas laissé de commentaire.JOSEPH M.
Absolutely no complaints. Manny is super accommodating, always top notch service!KAREN S.
Le client n'a pas laissé de commentaire.Liz M.
Le client n'a pas laissé de commentaire.JOSE G.
Le client n'a pas laissé de commentaire.JODI M.
Le client n'a pas laissé de commentaire.ROBERT G.
My truck was changed from a 26 footer to a 20 footer, that put pressure on my movers who ended up hauling their own personal trailer to accommodate the change in truck availability. Uhaul can do this, as someone didnt return the 26 footer as promised. They did call me the night b4 & I appreciated that though.Thomas A.
We decided not to use dolly before leaving with trailer at AZ location. Owner told us we had to get refund at OK destination! He lied to us......we had to call uhaul to get refunded for the appliance dolly after turning in trailer!Aaron W.
Drop off location and their customer service was exceptional. She did everything to help me make the return on a 26' rental truck and two vehicle trailers and ease.JOSE O.
Everything was greatMICHAEL R.
All went as expected. Roadside assistance was exceptional with timely service.JOSE O.
My only suggestion is check the a/c out on this truck. Erratic!MEREDITH P.
Guy was rude Unhelpfulryan M.
Le client n'a pas laissé de commentaire.Donald C.
We are always treated well here. All our questions are answered.dennis B.
Excellent service and very friendly staff. The car trailer I rented was exceptional and made the 1300 mile trip with no problems.Bobby B.
Le client n'a pas laissé de commentaire.JOE R.
Staff were super friendly and helpful, truck was very clean. Very pleasant experienceBryan H.
Clean them , make sure you have it ready when promised at the location not having the customers run around to pick it up. Steering wheel was very sticky /dirty. I couldn't see thru the windows, it was not even sweeped or picked up . I didn't get my discount. I had no ramp . I hurt myself going up & down the truck . I'm furious customer service in both places were horrible.Lena M.
Le client n'a pas laissé de commentaire.William N.
Le client n'a pas laissé de commentaire.Stanley G.
very pleasedPAT N.
Le client n'a pas laissé de commentaire.John S.
very helpful, especially when we needed to switch to a larger truck.Kimberly M.
Lizbeth (sp?) was awesome. Such a great attitude and certainly knows what She's doing.William P.
Le client n'a pas laissé de commentaire.JOHN HOOPER H.
They are always friendly and very helpful.Ernie S.
I had the trailer 1 day and you charged me for an extra day, I will be calling to file complaint. I picked up trailer in Goodyear Friday morning and turned into Yuma Saturday morning. This is not an extra dayChristopher C.
Le client n'a pas laissé de commentaire.Jim G.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.ANDREW S.
My whole experience with U-Haul was terrible this time. I would love to speak to a manager or above for the West coast of similar person. I can be reached at 951 961 7566Mark S.