Évaluations des clients Crawfords Sales & Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Crawfords Sales & Service

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MICHAEL P.
Évaluation :

At the time I made the reservation, I was offered CDW, and I respectfully declined the additional coverage. My confirmation reflects that I did not agree to accept this because it is not included in the payment amount. I am greatly disappointed that this charge was added to my bill, even though I declined it at the time I entered into the contract.

Gerald D.
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Take over one hour to get key out of lock box.

Barry Z.
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Kelley was very helpful with us.

THOMAS L.
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Very messy horrible service they don't hook anything up you do it all yourself

Brian T.
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N/a

Ann J.
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Le client n'a pas laissé de commentaire.

Alexander T.
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The inside of the cab was disgusting. The driver's cup holder was full of crumbs, there was dirt and debris all over the floor, and all surfaces felt sticky. Like it hadn't been cleaned in a while. The bag inside the cargo said 6 moving blankets, but there was only 5. A dolly wasn't provided, nor the ability to request one since no one was there. Additionally, there was a check engine light the entire time I drove the truck. No employees were at the location to talk to regarding these issues.

Terry Q.
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It wasn't the service that was bad, it was the truck needing repairs. The engine light stayed on, it was filthy inside and outside, I could not read the mileage in the odometer, the gas cap fault light stayed on because the gas cap did not seal correctly. However; the service was friendly, and very helpful. I was dissapointed that the Saint Stephen U-haul site was closed on Thursday so I could not pick up my RESERVED truck there. I had to go to Moncks Corner ," which added 32 miles extra to my trip , and last minute logistics " to acquire a truck that was on reserve for the next morning. So I had to move quickly within the hour. I apreciate Crawfords U-Haul for helping me out a tight spot .

Saundra B.
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It's hard to locate after dark

Justin R.
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Missing all equipment and still working on to correct the charges. Horrible experience.

Robert J.
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Le client n'a pas laissé de commentaire.

michael B.
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Drove out of my way to rent from this location

HENRY D.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

Kawan D.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

ANGELA R.
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Took more money out of my account and when I called about it they where really rude.

Emily S.
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The doors were propped open and there 'open' was written on the window bit there was no one there. I called the # on the window and was given instructions to leave the keys in the drop box. No one told me about the mobile dropoff or anything. He told me to call and let uhaul know where I left it. The rep on the phone was almost rude and directed me to call someone else.

mary F.
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inside was not clean. the outside was not too bad tho it could have used a wash

DARCI M.
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Le client n'a pas laissé de commentaire.

Terry C.
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Someone to be there so you can pick up . and call back customers had to call 3 times and could not get till 1 hour after time my reservation.

Lindsay T.
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The inside had ALOT of trash in it, and the back of the truck was dirty. They did not have the dolly I ordered or the furniture pads.

Marty B.
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Le client n'a pas laissé de commentaire.

Kyle S.
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You guys charged me an extra $50 for nothing. we said we would be using 60 miles and we did not go over 62.. the gas is where it was when we picked this truck up. Everything was done right and you STILL charged me 50$ more. For what? I will never be coming back here again. EVER. HORRIBLE.

GEARLDINE C.
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Le client n'a pas laissé de commentaire.

nellie A.
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Le client n'a pas laissé de commentaire.

Alan C.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Paul F.
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Le client n'a pas laissé de commentaire.

Bradford R.
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Le client n'a pas laissé de commentaire.

VIVECA J.
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Le client n'a pas laissé de commentaire.

Leo S.
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The truck i reserved was not there. no one at location when i arrived at reserved time He was 45 min. late. Sent to 2 other locations for my truck. No trucks. Finally found the truck i rented. 10 ft. i reserved it over a week ahead, it was gave to a person who reserved it the day before, while i stood there. Three people guaranteed i would get this truck. Never again U-Haul!

KELLEY C.
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Le client n'a pas laissé de commentaire.

Alejandro R.
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We were told by someone not an employee "just park it over there and dont hit anything" The lot was full and we could've used some guidance but no one was at all interested in assisting us.

John B.
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They unhooked the trailer for me

Alejandro R.
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They were closed, so our dropoff was just to their lot which was in total chaos. We wanted to ensure the trailor was parked somewhere not blocking something else but that was impossible with the layout. There was no sign or indication as to 'return here' or anything like that - you just had to hope where you parked it was okay.

ODESSA J.
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I was charged .99 per mile online it was .69 per mile. I won't use this place again nor recommend it to anyone. The only thing it has going for itself is a convenience location. A situation arose and they were not accommodating at all. It was just about making money. I don't have a problem paying but due to the situation I think I should have been charged according or offered other options.

Teresa H.
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Le client n'a pas laissé de commentaire.

Alice E.
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Overall experience was great

rick J.
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Le client n'a pas laissé de commentaire.

Keegan H.
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I scheduled the truck from 4-10 PM and I was not able to pick up the truck until just after 5PM even though it was guaranteed ready by 4PM

SHERRY H.
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Make sure that businesses used are reliable when it comes to someone actually being at the location, by the time UHaul customers show up to pick up trucks. Supposed to pick truck up at 10, was there 9:40. No one showed up until 10:30 and UHaul's computer system didn't help expedite the process...it kept hanging up while the gentleman was entering my info. It was after 11 before I could leave with the truck.

sam P.
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Excellent service

Eugene J.
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Le client n'a pas laissé de commentaire.

Jim H.
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Be able to help more on the phone instead of making everything an online process. I lost 45 mins of movie time due to no one being able to help me over the phone.

Rebecca W.
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Truck was brand new. Our sales rep went over all the important features and was friendly. Drop-off/pickup was easy. They even stayed late so we could get the truck in time to move our horse trailer for mandatory hurricane evacuations! Great experience and service

Scott L.
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Thoroughly accommodating. Vehicle in excellent condition. Never a concern about its operation.

Claudia B.
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Everything was fine.

lakendrae J.
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Le client n'a pas laissé de commentaire.

Paul S.
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Service was poor. Had to get hitch switched out. No one there would help me do that.

Amili H.
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Le client n'a pas laissé de commentaire.

Tim F.
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Le client n'a pas laissé de commentaire.

Jim B.
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The steering on that truck seemed loose.

Joshua G.
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Le client n'a pas laissé de commentaire.

allison M.
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Le client n'a pas laissé de commentaire.

David M.
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Noone to assist me at 2 pm. After I called I was told just drop the trailer off and leave

Brian D.
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The shop looked like it hadn't been cleaned in quite some time. Also, the inside of the trailer has grass clippings inside along with other trash that I had to clean up once I got it to my destination for loading. I will say the gentleman who owns the shop is very nice and helpful, but the facility and care of equipment is poor.

Greg R.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Mike F.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

David J.
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The whole experience was a complete nightmare with Uhaul I would not recommend them to anybody else I would tell them to run as far away as humanly possible. We got on the highway with the U-Haul and it felt like the whole truck was falling apart had a 4 hour delay because they wouldn't just switch trucks had to go to all mechanic wait for them to change both front tires with both had broken belts in the tires which is extremely dangerous. The truck should have never been rented or been on the road and I could get no help from the service team they wouldn't just switch vehicles like I said cause me all kinds of delays and I had to move in the dark instead of the daylight I think your customer service is a joke and I would tell anybody that I asked to never ever ever rent from U-Haul

Luis A.
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This was the third location I went to trying to return the trailer. The very first one claimed not having room although there seem to have been plenty. But they sent me to another location which clearly had no space. The third location's staff re organized three vehicle to accommodate my trailer and one from another customer who showed after me. The location is also a used auto parts business so their facilities were not as tidy as other I have seen but the staff was excellent!!!

Charles H.
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Le client n'a pas laissé de commentaire.

ben C.
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Renting the trailer was a pleasurable transaction.

charles R.
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location was closed when trailer was dropped off but was easily accessible.

David M.
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I personally handed the keys in to the man behind the counter before 9:00 am which is the return time. The person told me he would check the truck In later and everything was fine. Well he charged my credit card without my concent and me not present for $45.36 for an extra day charge that I am not responsible for. I filed a complaint and am waiting for a response!!!

robert P.
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Le client n'a pas laissé de commentaire.

Micheal C.
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We were charged more than it should have been.

Lisa B.
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Le client n'a pas laissé de commentaire.

De'Angelo D.
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Very friendly workers at Crawfords

chris H.
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Le client n'a pas laissé de commentaire.

Michael B.
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Truck was filthy, dealt with a dead battery before the big move Friday morning. Had to leave the truck running while unloading to ensure it would run without me personally jumping it off again. Huge green sign that says $25 if they have to clean up the truck. They may be charging the $25 but they're not sweeping them. Truck has multiple body and mechanical issues, example: headlights hardly work and they point at the ground. No washer fluid to wipe off pollen. By far the worst experience I've ever had. Contact me! mikeboose83@gmail.com

Robert J.
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Le client n'a pas laissé de commentaire.

kelley C.
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Crawfords were Very Helpful

Ana R.
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No comments. This experience was above excellent. Very nice people. Very courteous.Thank you

David H.
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Le client n'a pas laissé de commentaire.

Susan H.
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I cannot think of anything

Edward S.
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Process took a little long but rep was very knowledgeable regarding equipment and provided help in making the move safer.

james M.
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Le client n'a pas laissé de commentaire.

CATHERINE M.
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Le client n'a pas laissé de commentaire.

JOHN P.
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Corporate needs to give their dealers better support!! Needed 10 foot van ... none available in chas sc areas

Kenneth H.
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I returned the rental a day early with no reimbursement. The trailer leaked and ruined my brand new sofa and soaked all my family's Christmas presents and clothing.

John D.
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Le client n'a pas laissé de commentaire.

Kerry B.
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Le client n'a pas laissé de commentaire.

Grady B.
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Glad they are here in this location! Easy in and out access!!

Robert S.
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Le client n'a pas laissé de commentaire.

ernie S.
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Not much room on the lot for parking large trucks.

YVETTE S.
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Nice guy but, the building is an old, dirty parts store.

Suzanne H.
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I was very pleased.

Rebecca M.
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Needs to be bigger

Grady B.
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Le client n'a pas laissé de commentaire.

Michael W.
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Better location, better customer service.

Sheila A.
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Le client n'a pas laissé de commentaire.

ANDREW H.
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Counter person was backed up with customers due to U-Haul website going down and he had to keep going back into the site and then re-starting over. I had made a reservation but still took almost 30 mins to get the paper work

jeremy S.
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Le client n'a pas laissé de commentaire.

Beverly W.
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Le client n'a pas laissé de commentaire.

Peggy R.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Uhaul decided to call me the 15 minutes after my pickup time to tell me thattlocation did not have the vehicle unreserved and I need to go to another location. After having movers sitting and waiting on me to arrive from picking up the vehicle from a location further from the original, I was billed for two men $45 an hr extra. After calling and speaking to Mrs Roper in Savannah who called and left the message about the truck not being available she was not helpful at all but very dismissive. When asked to speak to her supervisor she simply out me to the automated phone line. I will never use uhaul again. This is the second time this has happened. And I will never refer anyone to use uhaul again.

Non reviews have been submitted for this location.

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