Évaluations des clients Crest Automotive Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Crest Automotive Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Johannah F. le

Évaluation :

Location was 50 miles away from my preferred location. Trailer was old but worked fine.

Raymond P. le

Évaluation :

Everything was fine except the trucki cab is way too small for a person over about 5 feet 8 inches. I'm 6'2 and I had to drive with my knees in my chest for 200 hundred miles. Needless to say it was a very uncomfortable trip.Truck ran fine etc. Just somehow there has to be a way to accomodate a driver who is not short. Had I know prior to the trip how uncomfortable the cab would be I would have made other arrangements. Now i know

sterling D. le

Évaluation :

Deliver truck at least within a radius.

William D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kerry S. le

Évaluation :

I am being charged for fuel that I didnt use

Dawn S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason N. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert P. le

Évaluation :

Was easy and the truck was clean and drove good.

Jeff B. le

Évaluation :

Le client n'a pas laissé de commentaire.

TAMMY R. le

Évaluation :

Le client n'a pas laissé de commentaire.

chris J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Albert C. le

Évaluation :

Nothing everything was fine.

Stephen D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lora G. le

Évaluation :

Only issue was only had 1/4 tank of gas but only used in town so not a big deal

Maryanne G. le

Évaluation :

This store was very helpful and polite had awesome customer service Thank you for everything.

ray B. le

Évaluation :

The trailer I rented towed very well, thank you all!

Richard F. le

Évaluation :

Service was fast and courteous. Will use again in the future. Thanks.

Mariesa S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ed K. le

Évaluation :

Pick up location was an additional 15 miles from our original request, however, U-Haul included additional mileage to offset the cost. Still very satisfied with the company.

Ted B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arron B. le

Évaluation :

Service was very slow and the equipment was not ready on time. I scheduled a 10 am pick up. I was on time, but was not able to leave the site with the truck and equipment until 10:34 but I was still expected to return everything at the original time of 8:00 pm.

Courtney V. le

Évaluation :

When I arrived at this location at my scheduled pick up time i was told that the person who had the truck before me hadn't returned it yet, why they scheduled a pick up and drop off at the same time is beyond me. When I asked when the truck would be back they said the guy was on his way back and they don't know what else to tell me. So I asked them what they expected me to do and they told me they would call me when the truck was returned. An hour goes by with no phone call so I call them and they said Oh yeah we have a truck for you. We go back to Crest and they gave us the truck that they had sitting by the side of the road with a for sale sign in the window, the back of the truck was filthy and I had to remind them that I reserved an appliance dolly which they tossed into the back of the truck. To top it all off the truck was given to us with absolutely no gas in it so after waiting for over an hour passed the scheduled pick up time and getting a truck that wasn't even in use anymore we had to stop and get gas before we could go anywhere. The best thing you could do to improve for the next customer is to not allow this location to rent out your trucks, they are a bunch of rude bumbling idiots who have no regard for the clients time or money.

Cheryl H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carrie F. le

Évaluation :

This gentleman was so accommodating when the truck that I ordered was not available for me at the time I arrived. Just as pleasant as can be!

Stephanie G. le

Évaluation :

This location is horrible

Anita C. le

Évaluation :

Life time customer

Jacqueline C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Judith V. le

Évaluation :

Have the trailer ready so we don't have to dig it out

Kiana S. le

Évaluation :

Le client n'a pas laissé de commentaire.

TIM F. le

Évaluation :

I suspect that the truck we rented recently arrived from a southern location because roaches attempted to escape the container portion of the truck on two occasions when opening it. We were obviously very uncomfortable that we hade put our belongings in there. The roaches were discovered after the truck had been sitting in the hot sun for several hours. The box should have been fumigated prior to renting it. I am sure that our local dealer had no idea that the truck had a roach infestation.

daniel D. le

Évaluation :

Drop off location, plenty of room. was closed just dropped the key in the bright orang box .

Mary H. le

Évaluation :

Le client n'a pas laissé de commentaire.

James C. le

Évaluation :

Service was good but a little slow. Otherwise, all was well done.

Robert G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marc Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

SARAH E. le

Évaluation :

Le client n'a pas laissé de commentaire.

michele P. le

Évaluation :

Well as it turned out I DID NOT NEED IT AS LONG AS I PAID CASH FOR THE TRUCK!!!! I WAS ON MY WAY TO PLYMOUTH, MASSACHUSETTS!!!! ASKED A VERY VERY NICE YOUNG MAN TO DROP IT OFF, UNDER MY DIRECTION, which I TOTALLY WAS RESPONSIBLE FOR!!! AND WAS A VIOLATION OF MY CONTRACT!!! HE HAD TO BLOW MY PHONE UP, so he could TELL me that CREST REFUSED TO TAKE IT BACK!!!! I HAD TO PULL OVER IN INTENSE TRAFFIC & DANGER to MYSELF & PASSENGER to EXPLAIN what I HAD DONE & WHY!!!! NEXT time I WILL HIRE A MOVING COMPANY &/OR a POD!!!!! THANKS for the TRYING EXPIRENCE!!!! I HAVE USED YOU IN THE PAST WITH A GREAT EXPIRENCE!!!!

Kevin M. le

Évaluation :

Went smoothly from start to finish!

Chris D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa J H. le

Évaluation :

Le client n'a pas laissé de commentaire.

DEB A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth L. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONALD G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Nothing! Everything was great.

CHARLES R. le

Évaluation :

Le client n'a pas laissé de commentaire.

James P. le

Évaluation :

We were very satisfied with everything

David H. le

Évaluation :

Always have what I asked for and friendly service

Donald M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Neil L. le

Évaluation :

The previous renter left this trailer very dirty on the inside. We moved some furniture and the dirt from the floor ended up on our carpets, so far very difficult to clean.

TERESA C. le

Évaluation :

Le client n'a pas laissé de commentaire.

ralph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara C. le

Évaluation :

Le client n'a pas laissé de commentaire.

douglas M. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANN D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell R. le

Évaluation :

We thought everything was just excellent! We couldn't believe the ease in renting the truck, the emails we received and the ease of returning the truck,just excellent! Thank you very much!

JoAnne S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darlene S. le

Évaluation :

very easy to rent online! no issues at all! thank you

Denise G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark H. le

Évaluation :

We made an after hours key drop due to the holiday weekend. We had no issues with the check in and we were promptly notified that the truck was successfully checked back in.

Cynthia T. le

Évaluation :

I would not recommend Uhaul to anyone. The corporate office called me the day before I was to pick up my reserved truck. I was advised that there were no trucks available in the surrounding areas. I reserved my vehicle June 16th and was looking to pick up my vehicle on July 1st. This caused stress to my father in law. I was renting this vehicle to move him out of his apartment. He is 85 years old. I traveled 272 miles to get the uhaul. This was unacceptable!

Robert K. le

Évaluation :

The truck was not ready for me on arrival because I had to wait for gas to be put into the truck and once I did get it, I had to come back to the store to get the Dolly I paid for because Robert forgot to put it in the truck. Otherwise everyone was polite and professional and none of the above were overly detrimental to my experience. My experience could have been improved if there were some token compensation for inconveniences listed above such as adding in free use of extra equipment or offering me a couple moving boxes or a small discount. No effort was made to do anything even small and I feel that is a missed opportunity you might consider in the future. Thank you for the overall pleasant experience.

Judith S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leslie H. le

Évaluation :

Le client n'a pas laissé de commentaire.

eugene C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wanda L. le

Évaluation :

The service was great and the equipment worked as it should!

Maria T. le

Évaluation :

No problems with drop off. Great

Gladys R. le

Évaluation :

Le client n'a pas laissé de commentaire.

jim C. le

Évaluation :

Great customer service at this location - The Gentleman who did my paperwork came outside hooked up the trailer , made sure all safety chains were on correctly and confirmed all lights were working. We were not rushed and we felt like they were happy to do business with us ( very rare these days ) Thank you Jim Clouston

Trisha G. le

Évaluation :

Le client n'a pas laissé de commentaire.

james M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg K. le

Évaluation :

Everything worked out great..17ft truck wasn t available so they gave me 20ft for same price as the 17ft..they delivered the truck 2 miles from where I lived in the 'boom docks'...I was surprise how easy everything worked out.

Marianne J. le

Évaluation :

It would be nice if the information on the 10 foot truck I rented yesterday was available online

Dennis G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew S. le

Évaluation :

The pin to keep the ramp in place was missing and needed to be strapped into place so it wouldn't come out during transport.

Jacqueline L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justin Y. le

Évaluation :

Did not inspect trailer once hooked up. Had no idea if lights worked until I returned home and had a relative assist me.

Fiona C. le

Évaluation :

Great experience - fast, organized, straightforward transaction.

THOMAS B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tom P. le

Évaluation :

I would say the same as the pick-up location, the people were all very accomadating.

Thomas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Seth N. le

Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS H. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRITTNEY B. le

Évaluation :

I asked for a 20' truck and was told I could only get a 17' truck. When I arrived, I was given a 14' truck. Completely unsatisfied with this experience because I was forced to make 2 trips AND got charged for every mile. I'll be going to a different moving truck rental company next time.

Martin D. le

Évaluation :

The vehicle was in great condition and was very clean. It was such an inexpensive and easy process we'll be using this location again whenever we need to rent a truck/trailer!!

fred N. le

Évaluation :

Le client n'a pas laissé de commentaire.

sara A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe W. le

Évaluation :

Nothing, they provide excellent service!!

LAURIE P. le

Évaluation :

Way over charged and no light in the back of the truck so you could see to move

Stephanie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela H. le

Évaluation :

Very convenient drop off (it was after hours, so I didn't interact with anyone). The online return procedure worked out very well. Very user friendly.

DANIEL R. le

Évaluation :

It would have been better if the pick up location was in the city of Syracuse where I originally requested instead of 45 min away.

Aaron N. le

Évaluation :

Le client n'a pas laissé de commentaire.