Customer Reviews for Crest Automotive Inc
(Concessionnaire U-Haul dans le voisinage)

280 évaluations

710 W Broadway   Fulton, NY 13069
(Rt 3-On The Lake)

(315) 598-3493

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(315) 598-3493

710 W Broadway
Fulton, NY 13069
(Rt 3-On The Lake)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann H. 
Évaluation :
5

Everything was great, Crest is a business I deal with for mower repair and uhaul. They do a great job with both

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanie B. 
Évaluation :
5

Amicable staff. Very knowledgeable and courteous.

Ricardo R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Great service. Like new truck. Great experience.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah W. 
Évaluation :
1

Making me pick up the wrong size truck this far out of my way was awful. Making me rate each site is dumb. The sites and people were fine, my experience with uhaul itself? Terrible.

Steven B. 
Évaluation :
5

Fix your websites and online forms. The online register and return sites kept having issues and the online return page didn't work at all. The people working at this location made pick up and drop off quick and easy, though.

Kathleen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Anne W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
2

Customer service at that location was lacking as they acted like they were being bothered when we told them there was a problem with the trailer.

Cassandra Y. 
Évaluation :
5

i ordered an appliance dolly and was given a small dolly that almost caused injury, it was not big enough to handle the appliances I had to move.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo C. 
Évaluation :
4

Was easy to rent they hooked up trailer for me very easy overall very good service

Charles C. 
Évaluation :
5

Rien

James N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eligio G. 
Évaluation :
5

They check all the trucks and trailers before you take them so you don't break down

james N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
3

The truck had not been maintained. The weather stripping in the window was hanging.

Jane L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin T. 
Évaluation :
2

The guy checking my uhaul back in didn't ask if I put any gas in or anything at all so I got charged almost 55 $milage and I filled the tank back to were it was when I got it. Also I rented a 10' truck it stated it on my contract I signed when I picked it up and my receipt said 15' so idk if he checked the right truck in.

Shannon C. 
Évaluation :
5

Very friendly and fast service. Crest is a great place to do business

Tim M. 
Évaluation :
5

Nothing. Thought everything was perfect.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy B. 
Évaluation :
4

Better truck return check in, after hours routine. Taking pictures after dark....Stupid...

Suzanne C. 
Évaluation :
4

They didn't have the truck I wanted but gave me another for the same price. Some nice people at uhaul

Alex V. 
Évaluation :
3

Location was 50 miles away from my preferred location. Trailer was old but worked fine.

Johannah F. 
Évaluation :
5

Everything was fine except the trucki cab is way too small for a person over about 5 feet 8 inches. I'm 6'2 and I had to drive with my knees in my chest for 200 hundred miles. Needless to say it was a very uncomfortable trip.Truck ran fine etc. Just somehow there has to be a way to accomodate a driver who is not short. Had I know prior to the trip how uncomfortable the cab would be I would have made other arrangements. Now i know

Raymond P. 
Évaluation :
4

Deliver truck at least within a radius.

sterling D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie D. 
Évaluation :
5

I am being charged for fuel that I didnt use

Kerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
4

Was easy and the truck was clean and drove good.

robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris J. 
Évaluation :
5

Nothing everything was fine.

Albert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Only issue was only had 1/4 tank of gas but only used in town so not a big deal

Lora G. 
Évaluation :
5

This store was very helpful and polite had awesome customer service Thank you for everything.

Maryanne G. 
Évaluation :
5

The trailer I rented towed very well, thank you all!

ray B. 
Évaluation :
5

Service was fast and courteous. Will use again in the future. Merci.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariesa S. 
Évaluation :
4

Pick up location was an additional 15 miles from our original request, however, U-Haul included additional mileage to offset the cost. Still very satisfied with the company.

Ed K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
2

Service was very slow and the equipment was not ready on time. I scheduled a 10 am pick up. I was on time, but was not able to leave the site with the truck and equipment until 10:34 but I was still expected to return everything at the original time of 8:00 pm.

Arron B. 
Évaluation :
1

When I arrived at this location at my scheduled pick up time i was told that the person who had the truck before me hadn't returned it yet, why they scheduled a pick up and drop off at the same time is beyond me. When I asked when the truck would be back they said the guy was on his way back and they don't know what else to tell me. So I asked them what they expected me to do and they told me they would call me when the truck was returned. An hour goes by with no phone call so I call them and they said Oh yeah we have a truck for you. We go back to Crest and they gave us the truck that they had sitting by the side of the road with a for sale sign in the window, the back of the truck was filthy and I had to remind them that I reserved an appliance dolly which they tossed into the back of the truck. To top it all off the truck was given to us with absolutely no gas in it so after waiting for over an hour passed the scheduled pick up time and getting a truck that wasn't even in use anymore we had to stop and get gas before we could go anywhere. The best thing you could do to improve for the next customer is to not allow this location to rent out your trucks, they are a bunch of rude bumbling idiots who have no regard for the clients time or money.

Courtney V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

This gentleman was so accommodating when the truck that I ordered was not available for me at the time I arrived. Just as pleasant as can be!

Carrie F. 
Évaluation :
1

This location is horrible

Stephanie G. 
Évaluation :
5

Life time customer

Anita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline C. 
Évaluation :
4

Have the trailer ready so we don't have to dig it out

Judith V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiana S. 
Évaluation :
4

I suspect that the truck we rented recently arrived from a southern location because roaches attempted to escape the container portion of the truck on two occasions when opening it. We were obviously very uncomfortable that we hade put our belongings in there. The roaches were discovered after the truck had been sitting in the hot sun for several hours. The box should have been fumigated prior to renting it. I am sure that our local dealer had no idea that the truck had a roach infestation.

TIM F. 
Évaluation :
3

Drop off location, plenty of room. was closed just dropped the key in the bright orang box .

daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
4

Service was good but a little slow. Otherwise, all was well done.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH E. 
Évaluation :
1

Well as it turned out I DID NOT NEED IT AS LONG AS I PAID CASH FOR THE TRUCK!!!! I WAS ON MY WAY TO PLYMOUTH, MASSACHUSETTS!!!! ASKED A VERY VERY NICE YOUNG MAN TO DROP IT OFF, UNDER MY DIRECTION, which I TOTALLY WAS RESPONSIBLE FOR!!! AND WAS A VIOLATION OF MY CONTRACT!!! HE HAD TO BLOW MY PHONE UP, so he could TELL me that CREST REFUSED TO TAKE IT BACK!!!! I HAD TO PULL OVER IN INTENSE TRAFFIC & DANGER to MYSELF & PASSENGER to EXPLAIN what I HAD DONE & WHY!!!! NEXT time I WILL HIRE A MOVING COMPANY &/OR a POD!!!!! THANKS for the TRYING EXPIRENCE!!!! I HAVE USED YOU IN THE PAST WITH A GREAT EXPIRENCE!!!!

michele P. 
Évaluation :
5

Went smoothly from start to finish!

Kevin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Nothing! Everything was great.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

We were very satisfied with everything

James P. 
Évaluation :
5

Always have what I asked for and friendly service

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
3

The previous renter left this trailer very dirty on the inside. We moved some furniture and the dirt from the floor ended up on our carpets, so far very difficult to clean.

Neil L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ralph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN D. 
Évaluation :
5

We thought everything was just excellent! We couldn't believe the ease in renting the truck, the emails we received and the ease of returning the truck,just excellent! Thank you very much!

Mitchell R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JoAnne S. 
Évaluation :
5

very easy to rent online! no issues at all! thank you

Darlene S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise G. 
Évaluation :
5

We made an after hours key drop due to the holiday weekend. We had no issues with the check in and we were promptly notified that the truck was successfully checked back in.

Mark H. 
Évaluation :
5

I would not recommend Uhaul to anyone. The corporate office called me the day before I was to pick up my reserved truck. I was advised that there were no trucks available in the surrounding areas. I reserved my vehicle June 16th and was looking to pick up my vehicle on July 1st. This caused stress to my father in law. I was renting this vehicle to move him out of his apartment. He is 85 years old. I traveled 272 miles to get the uhaul. This was unacceptable!

Cynthia T. 
Évaluation :
4

The truck was not ready for me on arrival because I had to wait for gas to be put into the truck and once I did get it, I had to come back to the store to get the Dolly I paid for because Robert forgot to put it in the truck. Otherwise everyone was polite and professional and none of the above were overly detrimental to my experience. My experience could have been improved if there were some token compensation for inconveniences listed above such as adding in free use of extra equipment or offering me a couple moving boxes or a small discount. No effort was made to do anything even small and I feel that is a missed opportunity you might consider in the future. Thank you for the overall pleasant experience.

Robert K. 
Non reviews have been submitted for this location.

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