This location was the best and cleaners U Haul I have ever been too.
LONNIE B.
Customer Reviews for Crest Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Short staffed. Blankets ordered were not with the uhaul. I had to drive to another place. Also, I had to wait 10-minues for the supervisor to respond to the pictures the attendant took to approve the connection to my car!
DAVID P.The truck they gave yes was infested with fleas.
Brandy C.Very bad service
ROBERTO T.Service rapide et convivial.
TODD A.The Ratchets on the car trailer are a pain. They did not want to loosen the straps when released. I had to fight it for 15 minutes to get the straps loose enough to load the car and get the straps over the front tires. I've driven flatbeds for 20+ years so I know how they're supposed to work. Bad design.
Brady B.Great service support provided by this office.
JUN H.It was a very easy process and the lady at the desk was very helpful.
MELINDA S.The ramp on the truck we rented was hard to get in and out... took a lot of our time... the movers we hired through you guys did not show up on time and I had to move heavy furniture 5 weeks postpartum c section... because they did not show up for the time we scheduled... we said 10am and they said they would be there between 10 and 1... they met us at the second location at 11:55... we're done by 12:30 and we still had to pay to have them 4 hours as scheduled even though they helped for less than 1 hour.....
Milton G.Friendly staff, good location, and everything worked as it should!
DAVID D.The guy that helped me out at Crest was awesome!! I really wished they had more people with great customer service like him. He explained everything to me with no gray areas. Great guy with a great personality. He showed every customer one in one care!! Awesome experience.
DANIELLE J.Great Customer Service will definitely be using again.
Ashley H.I received great service from the lady that helped me when I picked up the van. I could not get the U-haul app to work for pickup or return due to the fact it couldn't determine my location. There should be a way to manually input your location. I dropped the keys in the box and she checked it in for me when they opened the next morning. All in all it went great for me and the van worked perfectly. If I need it again I will definitely remember this location. Thanks, Jeff
Jeffrey B.You are rushed to bring uhaul back no 24h applicable use.
ARTHUR A L.Amazing nice people
MICHAEL O.The customer service lady needs to be retrained or coached regarding Client service. Also charges need to be disclosed, not just “sign by the X†and we move on. Overall ok experience.
PATRICIO G.I don't have any reason not to recommend it but i would suggest they make the night drop box more prominent...They had it attached to their general mail box and i returned it at night. Its not visible nor is it close to where you would park the car to leave it overnight. Thankfully they didnt charge me for an extra day, but it was a pain point
CRYSTAL F.It was evident that the employee did not have reliable equipment or tools to provide me timely service. We had to wait for the computer to load or reload the system page to finalize checking in and checking out.
Erick M.Charge me for the extra mileage
GHOLAMREZA A.Procedure that requires customers to take photos and upload photos of their identification is unacceptable. Computer system is not efficient. As a customer, I should not have to work to give you my money. I will consider your competitors next time.
Martha M.Cindy had great customer service. Very helpful .
CHRISTINA C.Rented van for two days & had two warning lights on all the time I had the van! Change oil lite light & fix seat belt!!
Franklin H.I order a dolly, paid ahead and it was not in the truck. The location was not open, and I had to reserve one at a different location and drive out of my way to pick it up and return it!
Dave D.I didn't look but was thinking that adding a sign in the vehicle on the steps to return equipment would be helpful in knowing what to expect when time to return.
Gabrelle M.The employees were friendly and informative. This was so much cheaper than having our items delivered.
SHANNA S.Nothing to do to improve, this location is great. Friendly, vehicle ready to go, everything was explained well. Very very great
MICHAEL C.I reserved my truck two days in advance of my needed date. Don had a very difficult time helping me make my reservation and had a get help from Cindy. Between the two employees, it took them about 35 minutes to make the reservation. When I showed up to pick up my truck, Don somehow had difficulty making the system work. It took him 45 minutes to process the paperwork. Also my wife got a call from another U-Haul location saying a reservation was made there and they had 2 trucks waiting for me. How did this happen? Not a good experience.
Kenn B.Very professional. Quickest procedure ever to pickup and return the vehicle.
Oscar M.The online check in was terrible. I ended up having to call customer service which took 45 mins for a representative to answer.
Sean G.Very helpful and kind.
EDGAR YOVANY C.Nothing, the customer service from Don was spectacular, great experience!
RONALD F.Customer service agent was new and needs more training. He incorrectly told me the rate for the small truck was the same as a van, 19,99 $ plus mileage. However when I arrived at the location I was told the price is 100 $for the day with 31 miles free. I believe it was an honest mistake given his short time on the job.
Robert M.3 visits, all great experiences. The lady in the office was delightful!
John F.Thank you for the great customer service at this location.
HELGA T.Friendly manager and great service, loved the van!
JOHN F.Last was very professional and easy going.
William F.Nothing, excellent and fast service.
Todd A.The gentleman that helped us was extremely nice and full of information. We really appreciated his assistance!
Heather W.No improvements needed! The van we rented was in excellent condition and very clean. The couple who assisted us with the transaction were super nice and professional!
KENNETH E.Hello, I am very surprised at you everything is excellent, the staff is friendly, correct, and they answer all my questions politely. Your girl is just clever, she took me to the truck and explained everything. Thank you for your concern. I wish you prosperity, I am very pleased.
Saidakbar I.It took a long time to validate my license. Also, when I took the pictures of my license, there wasn't a frame to help me line up my card as requested. There were 2 spaces to park the truck for drop off, but the previous customer didn't park inside the lines , which forced me to get close to the incline leading to the street. It would be helpful to remind customs to park between the lines when they take the picture of their parking spot at drop off.
Trent P.The manager is great helpful and friendly
Miguel R.Great follow up and customer service as well as safety measures. Will recommend!!!
Jennifer C.The truck was in good condition and worked for all of our needs. However the contactless pick-up was not so contactless. After finding our truck we waited for approval for nearly 40 mins. We ended up having to get assistance from the on site office to receive our key instead of using a designated dropbox as shown on the videos.
Austin S.Great service- very helpful!
RYAN M.Very difficult to pick up and drop off the truck using the U-Haul app. Probably would be much better if the facility was open and had staff which would have saved us an hour of time.
Mathias B.I don't understand if I'm paying for milage, why do I need to put money in the gas tank?. Does not right. What's the point of renting it at 14,95 $ if the total comes to 70 $. Is cheaper to use your own car for 40 miles of use if you don't have furniture, then to rent a truck. I recently moved from McKinney tx to Garland tx and use my car. I did 3 trips of 36 miles each trip it came up to 20 $to filled up my gas tank again, and that included picking up my friend from Lewisville.
Aida S.