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Customer Reviews for Crest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It's easy, helpful and high quality!!! Definitely I'll comeback!
Paz David P.Very friendly people who will help in anyway they can. We're very clear on how to return vehicle. Confirmed the return and took care of the invoice FIRST THING the next morning! Can't say enough good things
Deborah G.Have the same equipment available at all Uhaul vender locations. Uhaul in Lewisville off Main and 35 would not rent me a van had to rent from Round Grove location. Other than that it's was a good experience renting and drop off. Everyone at Round Grove location was Friendly and Professional. Great Job Round Grove Uhaul!
Juan B.Cordial staff. Clean facility. Key fob for storage building access repeatedly failed, so they'll work on it when I return in a few days.
Roy R. | RéservationThe 2 gentlemen who helped us at Crest Self Storage for our truck return were awesome...very friendly, nice & helpful. However, they were not expecting us for the drop off. Once again, Uhaul tried to change our location. This time I did not except the change. Fortunately, we were able to do the drop off & check in at Crest. I absolutely have no understanding of WHY Uhaul kept changing locations on me when there seems to have been no real reason for the changes. This if DEFINITELY something you need to correct. It creates unnecessary confusion for everyone involved especially your customers who are already tired from moving!
David L.Don & Ed were fantastic . They made my experience so easy and were very informational to how the process goes . I give them 100 % and am so grateful to them for making moving after 19 years very smooth .
brenda H.Even though I was using the app to pick up the truck, the customer service from Crest Self Storage was fantastic. I was able to do most of the online pick up in the comforts of their air conditioned lobby. The truck itself worked great and the return was simple. Would definitely rent from this location again.
Michael C.Thank you so much for your kindness!!! The Best Uhaul store I've ever been to!
Gia C.Reservation and check in went very well and quick. Easy to set up on line.
William C.Thank you so much! 😃
Noemia G.Entire experience was great! Will definitely rent from here again.
Jennifer S.Nothing against the people at the location. The truck was terrible it was back firing and popping while driving. The steering was very loose and scary on the highway. It was very slow felt like it was misfiring. The truck shook so bad that it was hard to see out of the side view mirrors while on the highway. The truck was very old and felt unsafe to drive. I've rented from uhaul & penske plenty of times and this is definitely the worst I've ever seen.
Larenzo C.Free beer at the end!
Joe M.Free beer upon return!
Joe M.Very happy with the storage unit I just moved. I would definitely recommend Crest storage.
WYLENE L. | Expérience généraleThe Uhaul folks were courteous and efficient. will definitely return to that location.
Joe M.The car I drove could use some servicing. The engine light was on and the brakes were pretty awful. Yet, I got the job done on the vehicle.
Spartak L.excellent service
Levon S.Cool, friendly staff members. Outstanding customer service.
Simon M.I have rented here multiple times and the service is top notch. Merci
BRETT H.Great service
CLINT D.Great customer service and of course the truck was in good condition. I forgot laptop inside the truck but the gentleman was kind enough to return on it
Vinod D.Great customer service and equipment readily available. Je les recommande fortement.
Matthew D.I rent trucks somewhat frequently and this is definitely one of the best U-Haul locations I've used. The staff was not only friendly and helpful, but actually went above and beyond to help make my truck rental a great experience. I will be back!
William T.Bien
Kunle A.The couple working was nice & friendly!
Maria J.Very nice people, I would definitely use again.
Shane P.Provide adequate rate per mileage!!!
Andrew T.Both gentlemen in the office were very friendly and helpful. Provided excellent customer service and helped guide through the process. Ensured I had and found everything I needed. Highly recommend !!!
Cheryle C.Great customer service, swift check in and out. Would definitely use this establishment for future moving needs.
JAVIER F.This was super easy, I'm so grateful foe this U-haul location. I had to pack all my stuff out that day and was told while at work. So the speed to which they were able to accommodate me was very
Chelston M.Better customer service. After renting a truck online and coming to pick it up, I realized that it didn't have an appliance dolly as requested and paid for. pick-up was at 6AM so nobody was at location when I arrived. Therefore I had to return at 9AM to try to get one of the most important things that I needed for my move.....The Appliance dolly. The old turd that was working had goat manners and a very unprofessional attitude and lied saying that they tried to contact me to let me know that they did not have an available appliance dolly, but after careful review of all ways they could have contacted me I realized that he was lying. I asked did he know if there was another location close by where I could get one and he said "he didn't know" but then gave me a small slip of paper with two numbers and said try these they are within the corporation and may have one. As someone that has been in sale and customer service that is not good customer service. His job was to satisfy a customer. He should have called those locations himself to find out if they had one so that he cod better direct me to a location since I had already paid for it. This should be a teachable moment for him but also an attitude adjustment because I'll never use this location again and will let others know not to go there unless they like dealing with attitude and bad customer service.
Alexander F.Truck wasn't cleaned out. Water Bottle in front seat and dirty. Window handle was broke couldn't roll it down. Abs light would come on and go off
Kevin B.This is my second time visiting this location, both times could not have went better. Great quality and the straight forward service here make it simple as a customer. Merci.
Kyle L.Plz make it easier to just pick up a truck at a location. Scheduled two weeks in advance to pick up a truck from here. Without the owners this process would have been very difficult. Logistics on uhauls end could be improved
John T.Thanks for going above and beyond. I needed a truck asap and Chris and Kyle jumped on the horn to find one. Ed was easy to work with; he got us on our way in no time at all. Didn't know this location existed so the next time we need a truck, we know where to go!
Shelly P.Super helpful staff. Very convenient location for me to drop the truck. They processed me in less than 2 minutes. Very clean storage facility. Thank you!!
Mark S.Staff was very helpful, knowledgeable and kind. I appreciate all the help.
Bradlee H.Don was extremely helpful from the moment we called on the phone to reserve the truck to checking it out to us and turning it in. It was a convenient location, the truck was ready for us when we got there and the turn in was also fast. We had a great experience!
Amanda C.Don't lose what you have at crest y'all done good Thank you
Stewart G.Always very helpful. Equipment and truck always ready. Excellent choice , excellent customer service
Rose B.The only problem with this location is to return large trucks after hours. There's almost no parking place outside the gate to leave a large truck.
nasima A.Truck was overheating. Very bad truck. Very slow. Was overcharged
Tshiaba T.Easy to rent from Crest Storage. Highly recommend.
Donald C.Please advise that straps and covers are not available and need to find elsewhere.
Catharine T.Customer service was great, rental was fueled and ready on arrival, and the return process was simple. I would recommend for future/current needs.
KEVIN B.Just continue doing what you been doing. Service was outstanding!
Tiwana W.Did not have the dolly I had rented in the truck so I had to go rent one elsewhere
Madison G.Great folks and service!
Taylor V.I called in with the reservation number to extend the rental for one day and it was an issue. Someone on the 1800 had put a note in the system to not let the wife extend and she proceed to give me a very hard time time. Uhaul use to be the place to go for rental but it seems to be getting a low in customer service. Long waiting lines, rude customer service at the 800 number. Vehicle not available when you get to the location, etc. This rating is not for this location. Either make you web site work as it should or get better customer service people.
Reno M.For me nothing. Everything for me went perfect from rental to return, nice equipment.
Phillip B.Super friendly! They made the process so easy!
Jenny K.Great experience! Very friendly staff!
Michael K.