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Nothing to do to improve, this location is great. Friendly, vehicle ready to go, everything was explained well. Very very great
I reserved my truck two days in advance of my needed date. Don had a very difficult time helping me make my reservation and had a get help from Cindy. Between the two employees, it took them about 35 minutes to make the reservation. When I showed up to pick up my truck, Don somehow had difficulty making the system work. It took him 45 minutes to process the paperwork. Also my wife got a call from another U-Haul location saying a reservation was made there and they had 2 trucks waiting for me. How did this happen? Not a good experience.
Very professional. Quickest procedure ever to pickup and return the vehicle.
The online check in was terrible. I ended up having to call customer service which took 45 mins for a representative to answer.
Very helpful and kind.
Nothing, the customer service from Don was spectacular, great experience!
Customer service agent was new and needs more training. He incorrectly told me the rate for the small truck was the same as a van, $19.99 plus mileage. However when I arrived at the location I was told the price is $100 for the day with 31 miles free. I believe it was an honest mistake given his short time on the job.
3 visits, all great experiences. The lady in the office was delightful!
Thank you for the great customer service at this location.
Friendly manager and great service, loved the van!
Last was very professional and easy going.
Nothing, excellent and fast service.
The gentleman that helped us was extremely nice and full of information. We really appreciated his assistance!
No improvements needed! The van we rented was in excellent condition and very clean. The couple who assisted us with the transaction were super nice and professional!
Hello, I am very surprised at you everything is excellent, the staff is friendly, correct, and they answer all my questions politely. Your girl is just clever, she took me to the truck and explained everything. Thank you for your concern. I wish you prosperity, I am very pleased.
It took a long time to validate my license. Also, when I took the pictures of my license, there wasn't a frame to help me line up my card as requested. There were 2 spaces to park the truck for drop off, but the previous customer didn't park inside the lines , which forced me to get close to the incline leading to the street. It would be helpful to remind customs to park between the lines when they take the picture of their parking spot at drop off.
The manager is great helpful and friendly
Great follow up and customer service as well as safety measures. Will recommend!!!
The truck was in good condition and worked for all of our needs. However the contactless pick-up was not so contactless. After finding our truck we waited for approval for nearly 40 mins. We ended up having to get assistance from the on site office to receive our key instead of using a designated dropbox as shown on the videos.
Great service- very helpful!
Very difficult to pick up and drop off the truck using the U-Haul app. Probably would be much better if the facility was open and had staff which would have saved us an hour of time.
I don't understand if I'm paying for milage, why do I need to put money in the gas tank?. Does not right. What's the point of renting it at $14.95 if the total comes to $70. Is cheaper to use your own car for 40 miles of use if you don't have furniture, then to rent a truck. I recently moved from McKinney tx to Garland tx and use my car. I did 3 trips of 36 miles each trip it came up to $20 to filled up my gas tank again, and that included picking up my friend from Lewisville.
