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Customer Reviews for Crest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I'll visit this location over and over again. They're very nice, kindhearted and friendly. They also paid close attention to understand what I needed and how best to ensure I was happy and satisfied. Great service!
CHINEDU NLove it
Moses SStay to the same level
FIRMIN WLocation and equipment were fine. The app for self pick up is terrible. I'll never use it again.
Tim RExcellent service
JEFFREY FI liked the facility. Although not the least expensive in the area, the storage units were nice and secure and I didn't have to worry about my stuff.
DARREN R | Expérience généraleFriendly professional and super fast check in and out.
Lola M | Expérience généraleBiem
Eumar LIt's easy, helpful and high quality!!! Definitely I'll comeback!
Paz DVery friendly people who will help in anyway they can. We're very clear on how to return vehicle. Confirmed the return and took care of the invoice FIRST THING the next morning! Can't say enough good things
Deborah GHave the same equipment available at all Uhaul vender locations. Uhaul in Lewisville off Main and 35 would not rent me a van had to rent from Round Grove location. Other than that it's was a good experience renting and drop off. Everyone at Round Grove location was Friendly and Professional. Great Job Round Grove Uhaul!
Juan BCordial staff. Clean facility. Key fob for storage building access repeatedly failed, so they'll work on it when I return in a few days.
Roy R | RéservationThe 2 gentlemen who helped us at Crest Self Storage for our truck return were awesome...very friendly, nice & helpful. However, they were not expecting us for the drop off. Once again, Uhaul tried to change our location. This time I did not except the change. Fortunately, we were able to do the drop off & check in at Crest. I absolutely have no understanding of WHY Uhaul kept changing locations on me when there seems to have been no real reason for the changes. This if DEFINITELY something you need to correct. It creates unnecessary confusion for everyone involved especially your customers who are already tired from moving!
David LDon & Ed were fantastic . They made my experience so easy and were very informational to how the process goes . I give them 100 % and am so grateful to them for making moving after 19 years very smooth .
brenda hEven though I was using the app to pick up the truck, the customer service from Crest Self Storage was fantastic. I was able to do most of the online pick up in the comforts of their air conditioned lobby. The truck itself worked great and the return was simple. Would definitely rent from this location again.
Michael CThank you so much for your kindness!!! The Best Uhaul store I've ever been to!
Gia CReservation and check in went very well and quick. Easy to set up on line.
William CThank you so much! 😃
Noemia GEntire experience was great! Will definitely rent from here again.
Jennifer SNothing against the people at the location. The truck was terrible it was back firing and popping while driving. The steering was very loose and scary on the highway. It was very slow felt like it was misfiring. The truck shook so bad that it was hard to see out of the side view mirrors while on the highway. The truck was very old and felt unsafe to drive. I've rented from uhaul & penske plenty of times and this is definitely the worst I've ever seen.
Larenzo CFree beer at the end!
Joe MFree beer upon return!
Joe MVery happy with the storage unit I just moved. I would definitely recommend Crest storage.
WYLENE L | Expérience généraleThe Uhaul folks were courteous and efficient. will definitely return to that location.
Joe MThe car I drove could use some servicing. The engine light was on and the brakes were pretty awful. Yet, I got the job done on the vehicle.
Spartak Lexcellent service
Levon SCool, friendly staff members. Outstanding customer service.
Simon MI have rented here multiple times and the service is top notch. Merci
BRETT HGreat service
CLINT DGreat customer service and of course the truck was in good condition. I forgot laptop inside the truck but the gentleman was kind enough to return on it
Vinod DGreat customer service and equipment readily available. Je les recommande fortement.
Matthew DI rent trucks somewhat frequently and this is definitely one of the best U-Haul locations I've used. The staff was not only friendly and helpful, but actually went above and beyond to help make my truck rental a great experience. I will be back!
William TBien
Kunle AThe couple working was nice & friendly!
Maria JVery nice people, I would definitely use again.
Shane PProvide adequate rate per mileage!!!
Andrew TBoth gentlemen in the office were very friendly and helpful. Provided excellent customer service and helped guide through the process. Ensured I had and found everything I needed. Highly recommend !!!
Cheryle CGreat customer service, swift check in and out. Would definitely use this establishment for future moving needs.
JAVIER FThis was super easy, I'm so grateful foe this U-haul location. I had to pack all my stuff out that day and was told while at work. So the speed to which they were able to accommodate me was very
Chelston MBetter customer service. After renting a truck online and coming to pick it up, I realized that it didn't have an appliance dolly as requested and paid for. pick-up was at 6AM so nobody was at location when I arrived. Therefore I had to return at 9AM to try to get one of the most important things that I needed for my move.....The Appliance dolly. The old turd that was working had goat manners and a very unprofessional attitude and lied saying that they tried to contact me to let me know that they did not have an available appliance dolly, but after careful review of all ways they could have contacted me I realized that he was lying. I asked did he know if there was another location close by where I could get one and he said "he didn't know" but then gave me a small slip of paper with two numbers and said try these they are within the corporation and may have one. As someone that has been in sale and customer service that is not good customer service. His job was to satisfy a customer. He should have called those locations himself to find out if they had one so that he cod better direct me to a location since I had already paid for it. This should be a teachable moment for him but also an attitude adjustment because I'll never use this location again and will let others know not to go there unless they like dealing with attitude and bad customer service.
Alexander FTruck wasn't cleaned out. Water Bottle in front seat and dirty. Window handle was broke couldn't roll it down. Abs light would come on and go off
Kevin BThis is my second time visiting this location, both times could not have went better. Great quality and the straight forward service here make it simple as a customer. Merci.
Kyle LPlz make it easier to just pick up a truck at a location. Scheduled two weeks in advance to pick up a truck from here. Without the owners this process would have been very difficult. Logistics on uhauls end could be improved
John TThanks for going above and beyond. I needed a truck asap and Chris and Kyle jumped on the horn to find one. Ed was easy to work with; he got us on our way in no time at all. Didn't know this location existed so the next time we need a truck, we know where to go!
Shelly PSuper helpful staff. Very convenient location for me to drop the truck. They processed me in less than 2 minutes. Very clean storage facility. Thank you!!
Mark SStaff was very helpful, knowledgeable and kind. I appreciate all the help.
Bradlee HDon was extremely helpful from the moment we called on the phone to reserve the truck to checking it out to us and turning it in. It was a convenient location, the truck was ready for us when we got there and the turn in was also fast. We had a great experience!
Amanda CDon't lose what you have at crest y'all done good Thank you
Stewart GAlways very helpful. Equipment and truck always ready. Excellent choice , excellent customer service
Rose BThe only problem with this location is to return large trucks after hours. There's almost no parking place outside the gate to leave a large truck.
nasima aTruck was overheating. Very bad truck. Very slow. Was overcharged
Tshiaba T