Lubricate the rachets on the Car Dolly, it took a bit to get them open. Gentleman was pleasant and easy to work with.
JERRY B
Customer Reviews for Crockett Sales & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were extremely helpful and very kind and down to earth people. I liked their location and how friendly and helpful they were to me.
Joseph OExcellent
Mat GEverything went well and expeditiously
Frederick BGreat place to store items, friendly staff and easy to access anytime.
Gerald B | Expérience généraleRemove uhaul location from this location.
PENNY RNice folks. Excellent experience. I would recommend and will rent from them again.
Joe MEverything went smoothly! Great customer service and would highly recommend the Crockett location!
Steven BWe had to drive about an hour ti get truck One was not available at location requested
Chase LKeep up the good work, I was very satisfied,and you will be highly recommended, Thank you!
Marvis CNothing I can think of to improve on. All went well.
Steven MA faster in store internet connection and/or computer is needed to speed up customer transactions.
Michael VGreat folks and Crockett. Thanks so much!
Elizabeth JImprove parking conditions
JOE EDon't assure customers pick up would be easy at Hwy 19 location when they are closed. Train phone reps to be more courteous and respectful.
Lou AOriginally placed reservation with this establishment- attempted to pick up truck- no knowledge of business closing and attempted for two hours to get 24/7 service working- on phone 5x with know help with service
Jo RThe business was closed when I dropped off the trailer. I had to back the trailer into position and un-hitch it myself and since the was no jack to raise the tongue off the ball.
John WLove this spot!!!
Monica Pself check in is horrible and did not work.
edward pCould have been a little cleaner
Weldon HIt says there were open but when I got there it was closed and then I was charged more than what was to be charged
Christina CI have nothing but good things to say about this company.... Easy process, simple and fast. nice new equipment..
FREDERICK BMet all of our needs. Wonderful, helpful people. I would highly recommend them
SUSAN M | Expérience généraleWe had to hook up the auto transite and the light connector for the auto transite did not work. So we just switched it with another in his lot.
todd BGood customer service
lb lFriendly customer service at this location. Very pleasant people. Willing to help customers.
Esmeralda GVery easy to work with and friendly.
Gary Fnothing quick simple friendly transaction
ROBERT NSusan was great.
JoAnn Bwanted somewhere closer to drop off cost me more gas to drive to drop off point..also wanted my month of free storage and didnt get it
karen sS.O.
jerry sWhen we picked up the truck, our order of a furniture dolly and a dozen furniture pads were not in the truck. There was also no contract in the truck. We got a dolly from the business dock and 11 pads from a truck parked next door. These pads had been used by the previous customer and that was apparent. Ther was not a dozen in that truck.
Harlon PThere was some grass and dirt we had to sweep out, but otherwise it was fantastic. Thanks so much!
Barbara FCharged 42 and don’t know why
Don SPerfect! Thank you !
ELIZABETH AThe location was closed during published business hours Your 800 number customer service is non existent. Called for help and was never connected to a human being.
JOHN DMr Jim was so helpful and friendly. He was able to accommodate not 1 but 2 trucks for us last minute.
Bryan BNot sure you could do anything better.
John VAucun
John GThe trailer was brand new and super easy to use. The staff was very friendly and helpful with information about the area.
STEPHEN JVery professional and well equipped facility. Personnel were very friendly and helpful.
Michael HNothing. They were very helpful!
Dlaine Mnone
ROBERT NThe staff at this location were great to work with and the truck was just what we had reserved. I guess it has just been too long since I have ridden in a U-Haul truck. It was very noisy, seals in windows etc. let in tons of road noise. The suspension on the truck was not good. It needed shocks. Every bump we hit, sounded and felt like a bomb had gone off under us.
Douglas VI made my reservation online for 4:15, showed up at 3:40 just as the lady was about to lock up and leave. Was told they close at 4, so why was I allowed to make a pickup reservation for 4:15? After completing paperwork, the lady left and my children and I loaded the trailer ourselves only to discover it had a flat tire after we pulled it out of the knee high weeds. I was not available to get anyone by phone so we had to fill it up with air twice during the time we had it.
JOHNNA S👌
GILBERTO AThe person was not friendly. No help was offered or given taking off trailer the dis count for a clean trailer was not given that is posted in side the trailer.
Philip WJust caught them understaffed for the day !
Garrett JThey are under staffed.
Garrett JI am a non smoker and I know you can't stop people from smoking in the rental but it smelled so bad of smoke and there were ashes everywhere in the cab. There was a sticky mess in all of the cup holders. Not to mention the current situation the vehicle should be cleaned.
BARTHOLOMEW SCrockett was very helpful in my uhaul services. Merci encore.
JENNIFER BThumbs up!
MARK GYou can honor a confirmed reservation. I reserved a 26' truck. The day before I was to pick up, the owner called me to tell me that someone else, someone without a reservation, needed the truck to move to Conroe. I confirmed my reservation for the truck for January 2, 2021. When I arrived on January 2nd, the owner informed me that UHAUL overrode his decision and gave the truck the the person without a reservation. I do not believe that someone overrode the decision. I believe that more money was to be made with the secondary client, regardless of the fact that I am a repeat customer to that particular location. What can be done is that reservations can be honored. Crockett is very small and rental venues very limited. Honor and integrity are important to me an should be to the brand. Because I had to get a smaller truck, I had to pay the movers for more hours because the 20' truck could not accommodate all of my belongings in one travel trip.
CHANEL HThis place dies not have free storage for a month. Never had. Please update your records. Had to make other arrangements in a hurry, last minute.
Millie C | Réservation