Le client n'a pas laissé de commentaire.
Rakesh D
Customer Reviews for Cromartie Tobacco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service and information was freely avaible and very helpful and timely. Trip was long in a comfortable truck. Merci.
robert dFix U-Haul's 24/7 Rental App. It took me 1 hour to reserve the Rental. My previous rental took me 1 hour (40 minutes on the phone) to pick up my Rental. My previous return took me 45 minutes (25 minutes on the phone) to return the Rental. This time I scheduled the pickup and return during business hours to avoid having to use the App which worked very well except I had to pick up the Rental a day early. The App would not accept my Location, would not take photos of me or my Drivers License, would not scan the back of my Drivers License.
JOSEPH MThe mobile pickup app sucks it does not work. It's terrible, tried to get a truck at 9:30. Had to wait for the store to open at 11 ridiculous. The app is absolutely terrible needs. Redone completely, the store was great, the app just the opposite.
Robert PPurposely overcharged I didn't get the truck for 3 days.. it was for 2 days and they charged me for 3 after making up a random time it was dropped off . Never in office and didn't see it come in and had called and didn't know where the truck was.. am I bring it back? Wow try looking in ur parking lot lmao. Waiting for refund patiently.. lol
ROBIN GThe business that it shows the U-Hauls are at isn't even there anymore. Once we finally got helped the gentleman was awesome to deal with and down to earth. When we got in the truck it had half a tank and said "202 miles to Empty". When we returned the truck it was at half a tank and said "208 miles to empty" yet U-Haul still charged an additional amount for "fuel"
David SWe waited for an hour at the location no lock box and no keys. Talked with girls and they didn't know what to do.. We had to cancel it out.. Our day was wasted and the people we had to help us were not happy.. All in all it was a very bad experience, Rose Matvey (Hermitage, Pa.
Rose MVery helpful!
TIMOTHY LEverything was great
Ronald VEverything was great! The owner is always a good man to do business with I've been renting ever since he opened his location. He makes sure everything is okay when you're picking up and does his absolute best. His does a fantastic job. Proud of you!
Ryan Hdid not receive all equipment
Jessie TVery professional and courteous. I had a lot of questions, and he answered them all. I would highly recommend using them for your moving needs.
James SThe man behind the desk is extremely rude and impatient had a attitude and it wasn't really customer service good more of a your wasting my time attitude
Destinee CMake sure equipment is cleaned for the next customer
Jose RThe oil needs changed in the vehicle - I was unable to get a good picture of milage and the full gas tank because 2 seconds after turning the vehicle on (while the gas gauge was still rising) the milage display changed to "change oil". Other than that, Cromartie was very kind and helpful for our last minute arrangement. The mobile app was frustrating to check in and out. I was unable to indicate in the app that the oil needed changed - when I clicked "no" to some question like, "is this vehicle ready for the next person" I tried to say no, the box popped up for me to mention why (literally just an oil change), and then because of that I was unable to continue to the next screen. So I was kind of forced to say everything was fine, otherwise I was stuck with the vehicle that was due back soon after I returned it. The literal only bad thing about this experience was the app.
Sarah OInquired about other possible future rentals because I noticed a car carrier and something else that I might be interested in. I was told the only thing that is a constant there was the van. That other equipment is always moving around. Need more choices
Joseph Oll went smoothly.
Mary DSmall location but excellent overall. Manage was very well organized. Thank you Tom Balbach
mabel sThe experience was outstanding and the agent was very helpful.
Edwin DWe were very satisfied to get what we needed as quickly as we needed
William RThey charged me a whole extra day when I only booked it for 7 hours. Then the money they took won't even come back to me for 3-4 business days. Absolutely ridiculous.
Raymond CThe rental location and the equipment was wonderful, but using the mobile app was not a pleasant experience. I had to call for support and waited over 30 minutes to speak with someone.
William GEverything was great! Very easy and clean
Vincent FGive back my money as fast as you took the deposit...
Terry DVery accommodating place. They made it easy to rent the truck and to return. I will go back.
Jane PMerci
Latoya LGuy said we could turn in our truck there and would be refunded for the miles not used. Only to find out that was a farce and I was charged a $220 fee.
dave oCheck in process was a bit difficult. The online check in was difficult to navigate. You need better directions on how the process goes . would be helpful . my reservation had one location but the truck was another
Evan SThe location could use some additional lighting, but overall a great location.
Tom KThe location was perfect! Uhaul itself was nothing but problems
Amy Apay with cash, I have 2 charges on my credit card for different amounts and 1 pending charge on my credit card. Incompetent and time wasting with this location. Do not use this "service."
VASANT BNo hassle. Quick in and out
ROBERT WI had already completed everything on line in anticipation of a quick pick up procedure. I scheduled the pick up for Noon and at 12:20 I was being called to see if I still wanted the vehicle. I reported that I got busy at work and would be there shortly. Upon arrival, I was handed the owner's (I believe that is who he was) cell phone and spoke via speaker with a woman at some other location in order to verify all my information again. Once finished, I ws so happy to be done I jumped into the vehicle and left. While on my way I relaied I had not seen the 2 dozen packing blankets I had ordered and paid for. I hoped they were in cargo bo of the truck. They were not. I text the owner to let him know I had not received the blankets I ordered and have yet to receive a response. I also noticed that although I had denied all insurance, somehow I have a $42 Safemove charge on my receipt. I am baffled at how a simple, 10' van rental turned into over $500 in charges and that does not include fuel. I could have, and in the future will, shipped this with a freight carrier for less and would not have had to drive a 10' van 4 hours and then unload it.
Anthony DSmall but friendly.
Donald CThe fellow at this site was excellent.
WILLIAM SVery friendly person and professional
Candus A