Évaluations des clients Cross Country Stores

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cross Country Stores

Cote générale :

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Kyle W.
Évaluation :

Rental was pod for in advance through online check in. The associate still wanted to run my card. She even wrote down my credit card info including the security code on her own personal note pad. It was very suspicious. She was unable to properly dispatch the rental. Spent well over an hour waiting for her to finally call web support to resolve the issue

Jonathan P.
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The service was great. The process isn't super fast but the customer service I received was awesome and super helpful. Don't be shy if you have any questions, they will gladly help. Thanks!

Juanita L.
Évaluation :

This is the second time I've rented from there and each time has been a nightmare! They always charge more than what I've been told and always find away to take more money than any other uhaul I've rented from. Next time I will drive a little further and rent with Ryder.

BRENTLEY M.
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Andrea was very helpful, friendly, welcoming and easy to work with. This was a perfect end to a rather trying ordeal. I would definitely rent/return other U-Haul equipment from this location.

Tiffany B.
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Have them make sure they have your rental equipment ready and inspected and clean instead of making the customer spend 2 hours doing everything by themselves.

Regenia A.
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Le client n'a pas laissé de commentaire.

Humberto C.
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Everything very well

DAVID D.
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Le client n'a pas laissé de commentaire.

mildred W.
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Maybe give the first 20 miles either free or reduced rate than $0.99 a mile.

Kelly H.
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Le client n'a pas laissé de commentaire.

Mary S.
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The truck was filthy on the inside with trash, it had more miles on it then the paperwork claimed and less gas. However the lady that checked me out was very friendly and explained to me how to log all the defects into the system, which I did.

Glenn M.
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Le client n'a pas laissé de commentaire.

Tarrchelle S.
Évaluation :

Dropped the key in box at 4:45 they lied stating 6:40 lied stating the gas was on e when I receive the truck at below 1/4 tank same when I returned and this so call contract that I never saw until tonight!!!! I WILL FIGHT THESE FALSE CHARGES

Matt F.
Évaluation :

Make sure the lights work on the trailer. Also we were charged for an extra day. The lights didn't work which delayed us getting back on time

John P.
Évaluation :

The auto carrier I rented was unsafe. One safety chain was missing, one wheel fender was damaged and unable to use the front lock down, and the hook for the rear lockdown chain was broken off.

Daniel C.
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Le client n'a pas laissé de commentaire.

audery C.
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The Lady at this location couldn't have a better job with helping us. We would use Uhaul again when needed. Thank you.

henry B.
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Le client n'a pas laissé de commentaire.

Corey S.
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The clerk was friendly and helpful and I like the pick up/drop off availability times.

Thomas C.
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Le client n'a pas laissé de commentaire.

Evelynn M.
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Sue and her team are amazing so is Cody.

Michael N.
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Le client n'a pas laissé de commentaire.

Jose B.
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Le client n'a pas laissé de commentaire.

Michael E.
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Nothing

Tina R.
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The customer service was excellent!

Alan F.
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Easy drop off, no issues.

William P.
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Returning the vehicle via a phone ap for mileage, fuel, etc would speed up the process of returning the vehicle. Other than it taking a little time to return, the service and vehicle was great.

Thomas D.
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Vert efficient.

Fred B.
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Le client n'a pas laissé de commentaire.

Kelly R.
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It only would of helped to have two employees at this location, it's in a convenience store so customers coming in needing store stuff and employ had to stop and help them

Pete C.
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Le client n'a pas laissé de commentaire.

Brenda W.
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Upgrade your card machine because i didn't have a prepaid card n the machine kept saying that it was and that there should be better communication wit the corporate office's

Angela A.
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Drop off was fine, but uhaul chose a location 30 minutes from my house when there was one much closer, putting me above my milage

Terri M.
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Amazing

JOSEPH S.
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Le client n'a pas laissé de commentaire.

Marybelle A.
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Le client n'a pas laissé de commentaire.

Tammy P.
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Le client n'a pas laissé de commentaire.

Chad D.
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I was over double charged. I didnt even have the trailer but just over 12hrs and was charged for 2 days.

LUIS H.
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Great customer service

pat H.
Évaluation :

Shit

Mike M.
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The location was small with minimal staff to assist and a limited selection of equipment.

Stephen B.
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I reserved a uhaul trailer in one location close to home. My husband got there and the place was closed and no trailer our size on the lot. I called Uhaul and was told they changed the location to a location nearly an hour away, several days prior to pick up day. I was never notified of the change. Got to the new location and the girl had just then got the information on her computer for our pickup. I reserved and paid for a dozen moving blankets. I only received 2 as they didnt have any more. Poor service online and on phone. There was no concern at all that we had been inconvenienced.

stephanie F.
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The sensor went out.. I would make sure the trucks are serviced on a regular basis.

Jenie M.
Évaluation :

Have better customer service. Im being charged for turning it in. You have the truck. Its in good condition. more gas than when i was given the truck and im being charged 161 because your employee didnt ask me where i was returning the truck. And no one at uhual is trying to work with me. I got it from a convent store uhual pick up and was interrupted 5 times during ny pick up cause she had other customers. Get more stores. I will never use uhual again and I'll advise others not to either.

Lonnie G.
Évaluation :

the tongue of the trailer was on the ground and it was too heavy to pick up on my own i had to call for help if they would put it up to where you can drive up and hook up to it will make it much easier for the customer

Tracy H.
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Le client n'a pas laissé de commentaire.

Mariah S.
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Make sure that they have their rental that they reserved make sure they're not double charged and make sure they don't have to sit and wait all day long for something to be resolved

Taris B.
Évaluation :

Easy transaction..nice employees

Courtland H.
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Le client n'a pas laissé de commentaire.

Steve Z.
Évaluation :

UHaul is a very tiny portion of Cross Country's business so there is very little UHaul equipment and almost no signage. I actually drove right by it and came back to ask for directions. The attendant was very personable and helpful. This store needs more UHaul visibility.

Brett L.
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Le client n'a pas laissé de commentaire.

Jacob K.
Évaluation :

This was my first time renting a U-Haul and didn't really know what to expect. We completed the transaction by simply leaving the key with me and left. We did not inspect the vehicle. The vehicle had only a quarter tank of gas and the furniture pads that I ordered were missing (which I didn't know till after getting it back to the apartment.) the lady told me to make sure I return the U-Haul with the same amount of gas I received. pressed for time, I continued with the move.

Bruce S.
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It's in a very odd location. Definitely out of the way. Something out of the deliverance movie. The attendant who ran a convenience store was very friendly. Very strange.

Sandra D.
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Le client n'a pas laissé de commentaire.

suzie S.
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This is the second time I have used this location. They didn't have a pickup truck available, again, within 20+ miles. They are extremely poorly trained. It's filthy and there's so much junk on the counter you can't see the employee at the computer, and they kept interrupting our transaction every time someone else came in to make a purchase. This time the employee tried to charge me a $100 deposit and then told me the insurance was required. I was told over the phone when I made my reservation that it was not. Then when I tried calling I was told that money could not be refunded over the phone because they couldn't verify whether there was damage to the truck. If there was damage wouldn't I be responsible regardless of if I choose not to purchase insurance? Also, the gas station at this “certified U-Haul location” was completely out of gas and we had to drive additional miles to find another gas station. I am completely fed up with this entire experience.

Lynse E.
Évaluation :

This location is a gas station where the other customers get priority. Took longer than it should have although the woman helping was doing all she could. So she gets a good rating

Kathy P.
Évaluation :

Was fast and friendly when we returned the trailer

rodney M.
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attempted to rent Uhaul on saturday at this location spent over 3 hours and the cashier couldn't get us the uhaul there was 3 on location buit she couldn't work the softwalre. Rented a uhaul onliane at same location spent over 2 hours waiting to pick it up, arfterreturning spent forever trying to return it. Will never recommend this location EVER

Mark M.
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Agent could not get the reservation charge to process. Check in took about 30 minutes.

noemi O.
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Le client n'a pas laissé de commentaire.

Courtney V.
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truck smelled of smoke

Gustavo S.
Évaluation :

Train employees to use a computer. Make reliable internet a must have.

Rhonda B.
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Le client n'a pas laissé de commentaire.

PEDRO R.
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Le client n'a pas laissé de commentaire.

Frank C.
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Im glad the the size UHAUL was available on that day. It really was a last minute order. Thank you.

TERRI F.
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No improvemnts needed

Andrew G.
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Le client n'a pas laissé de commentaire.

ROBERT U.
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Le client n'a pas laissé de commentaire.

Matilda V.
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Both locations I picked were changed. Making us drive further. This increased the mileage that was put on the truck on our way to return it. Then they charged me $20 extra for the miles. I'm contacting customer service for a reimbursement !

Cindy I.
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Internet connection was not working the trailer was wet inside because the door was open. the store was crowded as other customers came in

Ali S.
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Le client n'a pas laissé de commentaire.

RYAN B.
Évaluation :

My original reservation was for a 17' truck at FSB auto in Lake Jackson,TX. The uhaul rep called me that there were no 17' trucks in my area for that date and "upgraded" me to a 20' truck. When I showed up to pick up truck through 24/7 online pick up...no equipment was assigned to my reservation. Called the 24/7 support # and went to voicemail/never received a return call after chatting online and calling customer service for over 30 minutes, a rep was able to find a 15' truck 10 miles away which added additionally mileage to my trip because I had to be moved out that day. When I went to the location they forgot to put utility dolly in the truck and I had to go back inside and remind them. Then I had to call customer service again so they could file my complaint back through the original place of reservation. I am still waiting to receive my $50 reservation guarantee refund or any other refund from this total mismanagement of my reservation. If I have other options in the future I will never use Uhaul again due to this incredible inconvenience and lack of customer support to make it right.

ANN M.
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I was sent to 3 different places cause their trucks were not ready this is not good for you cause it makes y'all look bad

Jessica B.
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Le client n'a pas laissé de commentaire.

Kasi C.
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While the lady at the store was nice, I got no rental contract to sign and it turned out that the 2 dollies and dozen furniture pads I ordered and prepaid for were never on the truck. The person I turned the truck in to got it strsightened out for me. I should receive a credit for the items that were not on the truck. I've never had issues with U-Haul until this morning.

Kris D.
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Le client n'a pas laissé de commentaire.

Candice R.
Évaluation :

Both employees were not efficient in assisting with uhauls

Ovidio V.
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The lady that helped me was totally new, but she was so darn sweet, that it was okay if it took a little bit longer to get into my 17' truck. I agreed with the associate that I spoke to later, when she said, "She is going to be great when she learns all of this stuff!"

Jerry W.
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Le client n'a pas laissé de commentaire.

Isabel P.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Rodrick B.
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When we contacted 1800uhaul we were helped by a man named Khan. He quoted us the wrong price, reserved us a uhaul at a closed location, did not tell any price we would be charged but the 19.95. When trying to pick up our truck at the location in Richwood we find out its closed til monday. We look for another location and find out the dont have anything but the 29.95 truck,mileage is .99 per mile, and our price of rental has really exceeded our budget. I would not recommend uhaul or will i use them again at this point. Tried calling customer service several times was put on hold at least 15 mon each time and still never spoke to anyone.. Sincerely. Roderrick and Amy Beverely. Also my husbands name was spelled wrong.

Linda C.
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More education on mobile check in

suzie S.
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The truck that I reserved and confirmed online beforehand was not available at the location when I went to pick it up. The website even routed me specifically to that location because a closer location did not have a pickup truck available, so it was unexpected and frustrating. The gas station where the rental transaction took place was dirty, and the counter was so crowded with stuff for sale that I could not see the employee assisting me, and they remained seated at their computer, out of my sight and barely within earshot, while they collected my contact information and asked if I wanted to upgrade the insurance offered. They also helped several other customers as they came into the store while I stood aside to wait, which I understand but it still did not help alleviate the situation. It took nearly an hour to get the reservation straightened out since the truck I needed was not available, and the employee assisting me did not offer to take any responsibility for the error, claiming it "wasn't her boss' fault" that this mix-up had occurred. I understand mistakes happen but the website reservation system was incredibly frustrating and not helpful, and the staff I interacted with did not make the process smoother. They were not familiar with the product or sympathetic to the difficulty involved.

AN T.
Évaluation :

This trailer was in a swampy puddle on the ground and access to it was very limited. The checkout counter was unhelpful and sometimes lacked internet connectivity.

Jennifer A.
Évaluation :

The cashier was great, but the location is hard to find and I was promised 70miles but when I actually looked at the receipt it read 48miles. But i had a misfortune at the return of the truck and the phone personnel was soo very helpful and it was resolved with out any hardship on my part. Thank u

Eric A.
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Le client n'a pas laissé de commentaire.

phil E.
Évaluation :

Location i was sent to was not open. calls to customer service were not helpful and I was put on hold by a person for 25 minutes. Had to make over 6 phone calls to correct. I would love to have someone call me over this.

Elise B.
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The lady behind the counter didn't know how to communicate with her costumers. Even told someone to leave the store.

Herman L.
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Le client n'a pas laissé de commentaire.

Becky T.
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Le client n'a pas laissé de commentaire.

Herman L.
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Le client n'a pas laissé de commentaire.

Kenneth G.
Évaluation :

I did not receive a document about statutof truck other than fuel level

Gail G.
Évaluation :

First drop off address was wrong, then the one the call center sent me to, poor woman didn't even know I was coming and she did the best she could. Also, I was charged an additional $1.79 with no explanation. I dropped the truck off with an extra 1/4 tank of gas and I'm pretty sure I was within mileage. It's not the money, it the principal.

carlos J.
Évaluation :

Better access to the Uhaul system. The system at this location was not user friendly and kept locking the user out which caused me to loose a lot of time.

Marshal J.
Évaluation :

The lady at cross country store was exceptional. I was unable to get a truck and equipment at my preferred location. I also had to get truck in one location and equipment at a separate store.

Robert O.
Évaluation :

The guy was a real asshole. Did not have any blankets as we had reserved them with the truck three weeks prior. When questioned by my husband, he threw the credit card and ID back at him and said You call UHaul. Then he hold us that he wasn't even sure if the truck ran or not and he would have to check it out first. Said we could get down the road and something could happen and it would not be his fault. Would NEVER recommend this place EVER.

STAN A.
Évaluation :

Biggest friggin nightmare ever. I have rented U-haul trucks, vans and trailers of all sizes for over 30 years and have always had nice, happy experiences, until this time. CALL ME if you are serious about my review. Stan Appling 979-236-5700

MARK M.
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Arrived to turn in my Uhaul. Counter person had no idea how to handle the turn in. I called UHaul which started the ball rolling. The end result after 30 minutes the counter person was coached how to return the vehicle.

Manuel V.
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Customer service was very good

Non reviews have been submitted for this location.

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