Le client n'a pas laissé de commentaire.deborah F.
Customer Reviews for Cross Country Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RICHARD T.
They wouldn't even help hookup the trailer plus said go find it out in the field terrible customer service!!sheryl S.
My only complaint is when making a reservation online to notify the website automatically signs you up for supplies and charges your card. Which I canceled and hope to get my refund considering it was immediately taken from my account.Aaron K.
I checked in online and followed Uhaul video and the lady was upset that I did not come in to do it. Not happy that I brought the truck and trailer back early. Neither are my problems.Deanna M.
Le client n'a pas laissé de commentaire.Erica F.
Lady was nice, truck was good. But blankets were not folded.Gabriel C.
The gas station in the middle of redneck land had no clue what they were doing. When I went to go check in the truck. They tried to charge me double. I ended up walking out and calling uhaul myself to try and resolve my bill. After being left on hold for over an hour I hung up.Melissa G.
Le client n'a pas laissé de commentaire.Lea C.
Le client n'a pas laissé de commentaire.Mark W.
I had to wait an hour and a half because that location has sub par internet and kept locking up to leave with rental. Same thing happened when I returned the unit. I just left and hoped it was right.RICHARD D.
The customer service lacked professionalism and respect. The pick up of the rental truck felt as if I was being interrogated. I felt as if I didn't and shouldn't have to explain why I needed the rental. I also didn't feel as if I needed two references in case I didn't return the vehicle. Prior to myself renting a truck there was a customer before me that didn't receive any of these questions. On the return of the vehicle I was charged for 2,5 gallons of fuel when clearly the dial was in the same position prior to rental. I will never rent from there again if the same representatives are present. Needless to say I rented another truck from a different location minutes after my return. Better Service and an abundance of respect given.Whitney H.
Le client n'a pas laissé de commentaire.Margaret C.
Ordered some blankets and he did not have them.Jessica F.
Le client n'a pas laissé de commentaire.JEFFREY C.
I got charged an extra $74 & told that uhaul customer service has to refund me and they didn't not initiate the payment and when I tried to call customer service it would ring and then hang up I tried three different numbers for themHannah H.
Le client n'a pas laissé de commentaire.Mario C.
Le client n'a pas laissé de commentaire.EDUARDO P.
Drop of attendant was very rudeAndrew H.
I felt as if I was bothering the lady at the counter. She rolled her eyes a bit when I told her I was there to pick up a rental. She did not go over anything with me, and she just told me to sign after she completed the order. The truck sounds like it is in poor maintenance asking with clicking sounds. When I returned the vehicle, a different lady/employee was there and was also a bit rude, and she kept emphasizing "you" in a manner one may find disrespectful... he tone. So, this location may be able to improve with friendlier employees with professional customer service.Melissa W.
You switched the pick up location on me the day prior to my pick up that I planned a month in advance. The folks there knew nothing about the equipment, the truck got stuck in the mud of their lot then it was up to me to load the vehicle trailer with no instruction. It was awful. turns out the trailer blew a tire on the route and I had to stop towing my car 200 miles short of my destination. This was a train wreck from the onset.Aldo C.
Very friendlyGary W.
Nobody was there to give us a key so our location got switched and ending up costing us more due to cost per mile. Were not the only ones affected by the location this morning. No accountability from management and talking to people is to be expected from the Angleton location. Very disappointed.Jared H.
Le client n'a pas laissé de commentaire.Gerald H.
Le client n'a pas laissé de commentaire.Melissa H.
Le client n'a pas laissé de commentaire.Rebeca L.
The runner lights were outDesire L.
They were prepared upon our arrival to pick up the equipment. Plus, they were extremely friendly and helpful.Rita P.
The people that work in the store had absolutely no idea what they were doing now my credit card has been charged after already paid the woman with cash over $100Candice O.
Truck was filthy and people in the store weren't very knowledgeable at all on the system. I was there for over an hour trying to rent the truck and then you charged me wrong and I sent email and y'all never respondedSHANA F.
Took 1 1/2 hrs to get the truck once we got to the pick up location which was about 15 to 20 miles further than we wanted and was located in a town we didn't want as there wasn't a 15 ft truck available for the time we requested in Lake Jackson, Tx. The clerk had no idea what to do and the computer kept messing up and was slow. We had movers waiting on us when we got home and at $165 (i think more) an hour, Uhaul should pay for the delay for the fact there were problems at the pick up place as mentioned above. You charged extra mileage â€¦why? It was uhaul who changed the pickup location. This was a horrible experience. Shame on Uhaul for not being more organized. I'll not use them again and you shouldn't eitherâ€¦.we'll at least don't use the one out in country and way out of Angelton, Tx at a rinky dink grocery store!!!Tobin P.
Almost passed it, looks just like a gas station. Infact it is a gas station. Lady was nice got everything taken care of, no complaints.Jeffrey M.
Le client n'a pas laissé de commentaire.damion B.
It took an hour and a half to refund $20 because they didn't have any utility or furniture dollies. I had prepaid for these items because they said they had some. Because of the delay I was unable to finish getting everything because I had to leave town to drive 130 miles in time to pick up my kids from the school. Won't be going back to that location.tammy A.
trailor should have a tounge prop to help with hitch connection!!!rj S.
Why is there no hitch jack on the trailer? Had to get two people to connect to trailer hitch.Dale M.
Trailer could not be picked up at original location. Said it got a flat the day before and would take another day, but if that's so, why wasn't I notified. Another trailer was found, but 25 miles away. When checking out, my trailer was charged to another customer. After thirty minutes of on hold, the other customer and I solved our problem so we could leave and get on with our business. Only three hours after my pickup time.David L.
Le client n'a pas laissé de commentaire.ISRAEL C.
It's to expensive and the dolly wasn't in working condition and we had to pay money for itMarie P.
The area where truck was kept was extremely difficult to drive in. Muddy, crowded and narrow road. The people were friendly but the process took much longer than expected given that I had already done everything online ahead of time.JENNIFER T.
Quick and easy pick up and returnStephen H.
Le client n'a pas laissé de commentaire.Sherry S.
Needed to contact the location as we were not going to make the return time deadline. Called numerous times but too much static on the phone and impossible for them to hear me. Need to have a viable means to contact them in case of a problem.Richard D.
I had already paid for 100 miles upfront when I rented the equipment. I was double charged for that and I want that $100 egging immediately.Joseph P.
Small location that's really a convenience store, so didn't have dolly, enough moving pads, moving supplies, etc. Clerk that handled the rental was very helpfulDavid C.
Horrible experiance, he was rude, not helpful, didnt want to be bothered by us,tried to refuse our return, made me back it in and unhook that very heavy trailor. Not good when you are exhausted and tired and jyst ready to be done took us for ever to get helped and checked out. His company should not be a UHaul distributor and receiver, does not look good for uhaulCATHY W.
The customer service agent told me one price, but charged me alot more. Not a happy customer. Calvin WootenCalvin W.
Le client n'a pas laissé de commentaire.Jay L.
Service was great!!Sheron G.
Give the lady who actually leased the trailer to me a pay rise! She was amazing and so helpful, as well as being pleasant and friendly!Matthew B.
Le client n'a pas laissé de commentaire.Nathan F.
Ordered a furniture dolly because I needed it. Didn't have it. Waited for another rental then 5 people in line for snacks, only to them try to charge me mileage already included in the agreement I already had. Finally got past that, said truck had 7/8 gas, only had 3/4. Had to start whole process over - yet again. Horrible service and experience.J W M.
Very disorganized. Did not have our dollies or moving blankets ready, nor did they even know we were supposed to get the items.Michael B.
Would have liked to been able to drop off at the location in my town instead of taking it back to Angleton.Tiffany V.
Excellent service at the location.James E.
It was out of my way. I had asked to drop off only 4 miles from my home instead you made me drive 15 miles +penni S.
Longer business hoursVallarie W.
Le client n'a pas laissé de commentaire.Michael C.
Excellent customer service. Will definitely recommend to anyone in the area.Toby P.
Great Customer Service!Jessica M.
this is a service station, which there are a continuous flow of people buying goods in store which delays uhaul checkout, also if reserved online checkout should be quicker such as showing i.d. and credit card and renter can depart quicker!!!!RJ S.
When you are old. Why in the heck doesn't this trailers have a jack. Luckily the guy i rented from helped me. I find it ridiculous they do not have a jack on tongueJane G.
Le client n'a pas laissé de commentaire.Deanna M.
We were supposed to pick up in Lake Jackson, but it was not set up correctly to pick up after hours so we had to go to Angleton instead. I would not recommend the Lake Jackson location.DAVID SHAWN C.
Rental was pod for in advance through online check in. The associate still wanted to run my card. She even wrote down my credit card info including the security code on her own personal note pad. It was very suspicious. She was unable to properly dispatch the rental. Spent well over an hour waiting for her to finally call web support to resolve the issueKyle W.
The service was great. The process isn't super fast but the customer service I received was awesome and super helpful. Don't be shy if you have any questions, they will gladly help. Merci!Jonathan P.
This is the second time I've rented from there and each time has been a nightmare! They always charge more than what I've been told and always find away to take more money than any other uhaul I've rented from. Next time I will drive a little further and rent with Ryder.Juanita L.
Andrea was very helpful, friendly, welcoming and easy to work with. This was a perfect end to a rather trying ordeal. I would definitely rent/return other U-Haul equipment from this location.BRENTLEY M.
Have them make sure they have your rental equipment ready and inspected and clean instead of making the customer spend 2 hours doing everything by themselves.Tiffany B.
Le client n'a pas laissé de commentaire.Regenia A.
Everything very wellHumberto C.
Le client n'a pas laissé de commentaire.DAVID D.
Maybe give the first 20 miles either free or reduced rate than $0,99 a mile.mildred W.
Le client n'a pas laissé de commentaire.Kelly H.
The truck was filthy on the inside with trash, it had more miles on it then the paperwork claimed and less gas. However the lady that checked me out was very friendly and explained to me how to log all the defects into the system, which I did.Mary S.
Le client n'a pas laissé de commentaire.Glenn M.
Dropped the key in box at 4:45 they lied stating 6:40 lied stating the gas was on e when I receive the truck at below 1/4 tank same when I returned and this so call contract that I never saw until tonight!!!! I WILL FIGHT THESE FALSE CHARGESTarrchelle S.
Make sure the lights work on the trailer. Also we were charged for an extra day. The lights didn't work which delayed us getting back on timeMatt F.
The auto carrier I rented was unsafe. One safety chain was missing, one wheel fender was damaged and unable to use the front lock down, and the hook for the rear lockdown chain was broken off.John P.
Le client n'a pas laissé de commentaire.Daniel C.
The Lady at this location couldn't have a better job with helping us. We would use Uhaul again when needed. Merci.audery C.
Le client n'a pas laissé de commentaire.henry B.
The clerk was friendly and helpful and I like the pick up/drop off availability times.Corey S.
Le client n'a pas laissé de commentaire.Thomas C.
Sue and her team are amazing so is Cody.Evelynn M.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Jose B.
The customer service was excellent!Tina R.
Easy drop off, no issues.Alan F.
Returning the vehicle via a phone ap for mileage, fuel, etc would speed up the process of returning the vehicle. Other than it taking a little time to return, the service and vehicle was great.William P.
Vert efficient.Thomas D.
Le client n'a pas laissé de commentaire.Fred B.
It only would of helped to have two employees at this location, it's in a convenience store so customers coming in needing store stuff and employ had to stop and help themKelly R.
Le client n'a pas laissé de commentaire.Pete C.
Upgrade your card machine because i didn't have a prepaid card n the machine kept saying that it was and that there should be better communication wit the corporate office'sBrenda W.
Drop off was fine, but uhaul chose a location 30 minutes from my house when there was one much closer, putting me above my milageAngela A.
Le client n'a pas laissé de commentaire.JOSEPH S.