Customer Reviews for Crossroads Gas Plus
(Concessionnaire U-Haul dans le voisinage)

989 évaluations

2364 20 Ave NE Unit 1   Calgary, AB T2E8J1

(403) 250-1421

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 10/11/2021: 9h00 am - 5h00 pm

Services dans cet établissement :

Pour nous contacter

(403) 250-1421

2364 20 Ave NE Unit 1
Calgary, AB T2E8J1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 10/11/2021: 9h00 am - 5h00 pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin F. 
Évaluation :
5

All good. Nice customer service

ARNEL M. 
Évaluation :
5

The trailer should secure the trailer light extension as after rented noticed that there is non avaible on the trailer nor the shop. It should be attached to the trailer so people cannot steal it or reenter should return it back to the store every time used or after rental. Plus I cannot return it after hour as there is no secure place or lock provided me to leave it overnight if I can return earlier before the night...I dont want to risk someone stole it even returned to ur lot that night n I m responsible for it so I have to haul a empty trailer home n back next day. It's time consuming...I think ur trailer should provide the renter to lock up when its parked or return when after store hour return. Thanks

Che K. 
Évaluation :
5

Truck worked well. Would like if you paid attention to cleaning the inside though. Windshield was dusty on the inside. Otherwise all went according to plan

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon A. 
Évaluation :
5

Please make your online booking more accurate. If during month ends, you do not rent out for more than 6-8 hours have it mentioned it on the website, or incorporate that into the booking/reservation system. It is not a good experience, when we see something booked online, but then we get a call/email that either the timings or the location has been changed.

Faisal V. 
Évaluation :
1

I got charged extra @20 for gas which I returned as requested and it was full.

HASSAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ahmer Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky W. 
Évaluation :
1

We went there without booking a truck online, and waited for an hour in the line only to find out that we had to do make a reservation online. We asked them to lend us a truck now and make the reservation there and yet they refused, making an excuse "there aren't any available". We then started driving home, and then my daughter found out that they had a truck available in ten minutes. We had no problem getting the truck but just remember to book online beforehand to avoid all of this! (Also, we looked on their website the night before and they did not have the truck available then)

Harlakhbir S. 
Évaluation :
5

The agent at this location was excellent. He was very cheerful and helpful and quick! I even heard him on the phone dealing with a customer who was upset about something but he was so kind and helpful and worked to fix whatever the issue was with patience and understanding. Would definitely use this location again.

Lorraine K. 
Évaluation :
3

The car dolly we rented had tires on it that were completely unsafe. This was for a long haul trip from Calgary to Vancouver. One of the tires was in such poor condition it was unsafe to even touch. As the driver I did inspect the tires but did not roll them 360 degrees as this level of damage was far far far beyond regular maintenance. I believe we had an angel on our shoulders as I notice this some 600 km into our journey before loosing the tire, on the car trailer, behind a 20' uhaul mover in the mountains. The hole was over 2” in diameter in the tire. The steel belts were split and completely gone. This was terrible. Further to this the roadside assistance did support, however contacted myself referencing the repair shop, mistaking that she was contacting the repair shop instead of me the customer. Her candle and communication was poor customer service. Eventually we were able to get the repairs and return to the road.

Gavin C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

elsherief K. 
Évaluation :
4

Drivers window on truck stuck halfway. So unfair to get a truck with 3/4 full tank, you know there's no way I can return it like that, either I get screwed for not enough gas, or I gift you 10 litres for free. It should be get it with a full tank and return with a full tank, like every other car rental.

Robert B. 
Évaluation :
2

Van was quoted as 19,95 $ per day. KM were 180 x 0,59 I delivered the van clean. I was charged 218 $bucks which included a 25 $dollar cleaning charge. Why did the price increase?

Nathalie C. 
Évaluation :
4

The service was excellent and he had everything I needed for my move. My only feedback would be the cleanliness of the trucks, otherwise great

Lorri R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurjeet G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loreen A. 
Évaluation :
5

Excellent service..👍

Laurence V. 
Évaluation :
3

The UHaul smelled like cigarette smoke and triggered my asthma. Advise customers to not smoke in shared vehicles.

Phat L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
2

Show up on time to open your store for service. Had a 8am pickup booked and the guy running it wasn't even there by 8am. Truck I rented stunk from cigarettes. Nasty to put up with all day long. Needed to use the washroom at this location; had to take toilet paper from the counter guy to use in their bathroom, but decided not to anyway because the bathroom was disgusting dirty.

Carlo P. 
Évaluation :
5

Staff was friendly and helped hooked up the trailer.

Carissa C. 
Évaluation :
4

The truck was filthy and smelled of cigarette smoke.

Kulbir D. 
Évaluation :
5

Good location, easy access, gas available upon return.

Stephen R. 
Évaluation :
4

It was a long hot day of moving & I appreciate the help the store clerk gave me.

Goldy H. 
Évaluation :
2

The service station is ABSOULETYL FILTY. Garbage cans over flowing, dust, dirt, cobwebs on every shelf, empty product boxes filled the shelves.. No toilet paper in washrooms, Needs major cleaning, gross!! 1 person trying to do too many jobs, fill propane tanks, sell smokes and lottery tickets, U-Haul rentals, clients pumping gas. Took forever to get the booking done. No wiring harness, attendant had to go looking for one. other people lined up for rentals. Disorganized MESS. No hand sanitized after having to sign contract with a dirty, grimy pen. Attendant was in such a rush everything was "sign here, here and here". No examination of the trailer, no real discussion of insurance, tried to say our now policy and rider wouldn't cover any damage. Which is 100 % false as All State said we were 100 % covered. Wouldn't go there again and wouldn't recommend to anyone.

Mary H. 
Évaluation :
4

I liked the attached gas station. It was convenient to fill the UHaul truck with gas prior to drop off.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan K. 
Évaluation :
1

My original reservation was for five days +444 km the pick up location is change to 24 hours. If i doesn't bring in 24 hours I have get extra charge that's unfair

Jimie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
1

Owner of the Crossroads Gas Plus was rude and condescending..

June W. 
Évaluation :
5

Business discount Frequent user discount UHaul is a convenient way haul equipment to conventions etc. 👍🏼

SANDY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rui A. 
Évaluation :
3

Sign out of the truck at the location took too long as there was only one attendant serving 3 or 4 customers. The location should have a dedicated agent for u-haul rentals. Otherwise, either the whole process should be online or the whole process should be at the location.

Heather Q. 
Évaluation :
3

The guy was rude and tone of voice was bossy.

Kendall O. 
Évaluation :
2

This is the second time I have rented a 13 foot trailer and both times the trailer had a flat tire. Something you might want to look at. Merci

Ryan B. 
Évaluation :
3

Consistent billing - likely not location problem but was charged an additional 16,95 $ on the day by this location via credit card before they would provide keys for what was supposed to be completely prepaid.

Kieran S. 
Évaluation :
3

Location operator said I checked in the wrong vehicle online, which isn't possible since your website tells me which truck to look for, but he argued with me and told me I should look at his computer to confirm. I refused to argue so took keys to a different truck, which is what I ended up using despite agreeing to the info for the original truck assigned to me. Very strange interaction that will likely preclude me from using this location again.

Harvey C. 
Évaluation :
5

Very easy process.

Connor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN W. 
Évaluation :
5

Was an awesome experience thanks

Alton P. 
Évaluation :
4

Have the website accurate for pickup locations. Had to go to the other side of the city for pickup

James S. 
Évaluation :
5

One of the most efficient checkouts I've ever had renting from uHaul.

Michael M. 
Évaluation :
5

The fella that runs this location does a superb job.

Justin E. 
Évaluation :
1

Hello, I would like to advise about our latest unsatisfactory experience with U-Haul Calgary and request refund for our expenses. We rented a truck on May 30 for 2 days (contract no 93081378, dispatching location 21252). During the move we were stuck as the gear did not switch and we could not get it moving. My husband tried to move it for the hour, until it finally did, which caused our movers to stay and get paid for extra hour, as long inconvenience for the new homeowners, as they could not get to the house. After that the truck was stuck again, we had to wait until midnight for a technician to come, and were woken up several times during the night (as late as 3 am) to give keys to get it evacuated. The level of stress and sleepless night caused missing day at work for both me and my husband. Nevertheless no discount or cancellation of the payment were offered to us for the all inconvenience caused. And we definitely expected that as loyal customers and thought we could rely on U-Haul and quality of your services in such stressful times as moving to a new house. Please advise at your earliest convenience how we could resolve this issue and and avoid a negative reviews in social networks. Regards, Oksana Boyko and Artem Lukashov 403 408 6549

Artem L. 
Évaluation :
3

Clean out the cab,clear up the smell in cab Front end wheels wobble,then at the Truck would pull hard to the right,man You would have fun in one of our winter Roads EH!!, Also your office at 11120 154th St did not help me what-so-ever,oh yes after Standing for over two hrs,using a pile of boxs For a writing top, I tried phoning 18 out let's To get help to unload,A new gentleman came Into counter area he right aways offer me a chair after other customer broudht this up He did wear A U-HAUL T shirt, I will fax you all my paper work not as to missl eading anyone but this is what happend Dave,dave.loeppkt@gmail.com. , ,

David L. 
Évaluation :
3

The guy nfens to give more informaion acout the rental

fasil N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarek M. 
Évaluation :
1

I booked Uhaul through online portal and later an executive called me to say that the vehicle is not available at that time and location at which i booked. It cost me extra money to take vehicle from different location. The Uhaul was very ill maintained and made terrible sound like it was without a silencer. People literally looked at me throughout the roads. When i told about this issue to the dealer at the above location, he was least bothered even to listen to what i was saying, least about solving the issue. It seems Uhaul has a far way to go in terms of cistern relationship

Abbas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
4

Truck interior was dirty

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT L. 
Évaluation :
5

Truck was great but this location had no boxes or suppliesm but Matti at Blackfoot location was incredible. She gave me a refund and redid the supplies order and was super pleasant and professional. We are renting from Uhaul again on Friday. was a good experience over all. Glenn H Calgary

Glenn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUAN T. 
Évaluation :
3

Truck looked old and drove like it should be retired. It did its job saw I guess that's all I can ask. I still am yet to receive a confirmation email , over 7 hours after dropping the truck off.

Oluwatobi A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sean W. 
Évaluation :
1

Claim reference 3158062

Ayman A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
5

Very friendly and polite. The prices are excellent. We use uhaul every time we move and are never disappointed.

Jim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frezer T. 
Évaluation :
4

Nothing it was great driving a newer truck thank you for making my move as simple as you could.

Kristina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Vehicle had a large crack on the windshield; cabin wasn't very clean

William C. 
Évaluation :
5

Provide the ability to upload more pictures of the vehicle.

Benjamin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephane P. 
Évaluation :
2

Needs training

Rana Kanwar Kash S. 
Évaluation :
5

Johnny is very helpful,

Brent M. 
Évaluation :
2

The counter person was not helpful at all, he had no tools for a fix on a hitch that needed to be lowered. Did not help with connecting or anything. Poor customer service. The trailer worked great and was in good working order.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J. 
Évaluation :
5

Good customer service. Quick and efficient pick up and return

Donald C. 
Évaluation :
5

One of the tire pressure was out at 25psi. Had to call roadside assistance to change tire.

Adam T. 
Évaluation :
3

need to get a receipt for the 2 day rental. Only got the one day paper copy, no receipt for 2 days was ever emailed to me. store is not answering the phone.

Justin U. 
Évaluation :
4

confirm with the customer of any equipment they may have rented and to take it. other than that great service.

Josiah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
1

The tires are not good, its so slippery, its so dangerous, i told the guy to ket him know, he just said ok, its expensive too, i just pick out a sectional sofa and still it didnt give me the power to tow, not what i expected before when i remt on other location

mark brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Snow brush or the window cleaned.

Brett L. 
Évaluation :
5

giving everyone 24 hours access

MICHAEL I. 
Évaluation :
1

The place is filthy, no sanitizer , no washrooms , no one has clean nothing in this store ever , please do something , is disgusting and I'm not going there ever again . Please send cleansers ASAP , and sanitizer to...

Sergio C. 
Évaluation :
1

Old truck, not well kept and maintained. Interior was dirty and seats were stained. Windshield was broken. Body, mirrors, windshield of the truck were full of snow. Location is part of a gas station. Receptionist was not interested in customer's concerns. They're only there to hand over and receive the key. 100 % the worst of all my Uhaul experiences so far. Totally NOT RECOMMENDED.

SUKHDEEP SINGHH K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

The van inside was really dirty when I got it. There were rocks and mud in the back. It would have been nice if who ever made the mess was charged to clean it.

Jennie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Tires were extremely poor and unserviced, no tread left. The attendant basically said it's your problem. Never make a mistake we made, don't rent u-haul on winter. If there will be a single molecule of snow on your route, don't take it because it's gonna get stuck.

sajwal P. 
Évaluation :
5

Good service. Great guy Thanks

Justus B. 
Non les évaluations ont été soumises pour cet établissement.

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