Customer Reviews for Crossroads Gas Plus
(U-Haul Neighborhood Dealer)

Évaluation :

2

You owe me for putting my life in danger with dangerous equipment U should be close down. A complaint had been filed with Service Canada for false or misleading statenents

Évaluation :

2

The blankets were dirty and dusty feeling. The store looked like an abandoned building or some kind of forgotten road side gas station from the eightes. Cleaning and organizeing would be a good start for feed back. Tennant was helpful with hooking up the truck to the trailer.

Évaluation :

4

Had a trailer waiting for me on short nottice!

Évaluation :

3

the tires had low air pressure and the rear right signal light was broken. I am renting again on Sunday and hoping this is fixed because its not safe to drive without a rear signal light in the city.

Évaluation :

5

Whole process was very efficient. Fully gassed up, really clean, and van ran well! Would definitely rent from this location again!

Évaluation :

3

Employee was very friendly and helpful.

Évaluation :

5

Nothing fantastic just professional and accepting.

Évaluation :

5

It was an interesting experience, customer care was pretty good. Well done

Évaluation :

5

Great drop off and telephoned prior and received great support!!

Évaluation :

5

He was very quick to help me and get me on my way

Évaluation :

5

The car trailer was ready on time at the location.

Évaluation :

5

Great service and the vehicle was clean and ready

Évaluation :

4

Everything was good.

Évaluation :

2

complicated process

Évaluation :

5

The employee there is very nice and helpful!

Évaluation :

3

Not full gas tanks lead to confusion when returning because you don't know how much gas it takes to fill to a specific point. I had to put in $10 extra when returning and it overfilled from where I received it. I was also told to clean the interior when that's how I received it. Luckily the $25 cleaning was waved since it wasn't my mess and I didn't have to clean it.

Évaluation :

5

Bien

Évaluation :

5

Excellent, friendly, and fast service! Thank you,

Évaluation :

1

Argued with me over the fuel level. 5/8 fuel level not on the gauge and I added $10 more fuel to end this disagreement. Take pictures of the fuel gauge and match the picture not an estimated level not available on the guage.

Évaluation :

5

The attendant was very helpful and friendly. He assisted me thru the process since it was my first time using the service.

Évaluation :

3

My experience was terrible as I booked 2 times prior and was changed by different dealer

Évaluation :

5

When I initially booked the truck I wish I would have known to ask about the free month of storage…. This was ant a different location from pickup… This information was not offered up….. regretfully I had rented a locker at a different facility at my destination (being Medicine Hat)…. The associate at my drop off point at the U-Haul in Redcliff seemed genuinely sorry I didn't end up taking adavantage of that offer.. other than my own negligence about being aware of that opportunity i was pleased with the service at both locations and the condition of the truck provided……Al, Calgary to Medicine Hat

Évaluation :

5

Nothing you guys don't need anything all done

Évaluation :

2

The truck was dirty at pickup

Évaluation :

5

Great service and location

Évaluation :

3

i was charged another $52,87 and i dont know what for

Évaluation :

3

It's not the Uhaul location I wouldn't recommend, but Uhaul the brand. When booking my truck for 9am on June 3, I was surprised to find out the time of day wasn't something Uhaul respected and I didn't have a truck until 4pm. Maybe next time I'll keep the truck later than the drop off time since times isn't real to them anyway. Actually I won't, because I respect other peoples time, and wouldn't want to inconvenience them.

Évaluation :

5

Inside the U-Haul was t wiped down. Coffee and drink spills in and around the cup holders

Évaluation :

3

Not clean very messy

Évaluation :

2

No washrooms available. Truck was dirty both in the cab and box, had gloves and garbage from past renters.

Évaluation :

4

Service was very good. Thank You !

Évaluation :

3

The price for rental was a little outrageous $299 plus tax for two days for a 5x8 pull behind. Seems steep. Caught me off guard. Otherwise worked well.

Évaluation :

5

Very professional and helpful employee and service! Very convenient location with a gas station right there to gas up your truck :)

Évaluation :

5

The fellow serving us was thorough, efficient, and courteous. Excellent service à la clientèle. Wilf V

Évaluation :

5

Nice fast service

Évaluation :

1

I was told that a customer service representative would contact me regarding additional charges, noone did and they went ahead and charged my CC without reaching out. Very dissapointed with the service. Will not be using again.

Évaluation :

4

Johnny, the counter service person was very helpful.

Évaluation :

3

Left tail light was not working on trailer and the solution was to take it to another u-haul location to try and get them to fix it. They couldn't fix it.

Évaluation :

1

When we returned the vechicle the person who checked said we have to clean the car. He said its dirty But its already dirty even before we took the car. He even said we should let him know before we took the car. He only let us know to check mileage and gas. The. He us ask to pay because we didn't let him know that its dirty! We told him that he didn't say to check!! He was mad and says next time need to check. He should educate people who are using uhaul first time. And not just assuming that all people know what to check before taking the truck! What a customer service!!! Doesnt care about people

Évaluation :

5

Totally fine experience. No concerns. Good job!!

Évaluation :

2

The truck was in rough shape and the engine check light was on. I used it for one hour and luckily didn't drive far but I wouldn't recommend this location just based on the equipment experience. Also it's incredibly annoying to rent vehicles that are fully filled because then it's a guess game to put fuel back in the vehicle- fill the gas tanks so folks know where to get it back to. Not 1/2 not 3/4 !

Évaluation :

2

Air conditioning wasn't working, radio wasn't working, back door was extremely hard to close, felt like this truck was going to leave me stranded. Exterior and interior dirty. finally get the key and the truck was completely blocked in.

Évaluation :

1

Hook up trailer for customer so I don't have to do it. Chains were all greasy, no where to clean my hands.

Évaluation :

5

Great customer service…

Évaluation :

4

Clean up the office. It is a mess.

Évaluation :

3

The person I dealt with, when I picked the cargo van, was very arrogant and not polite, No information given to me when it comes to vehicle itself, “he said you have to asked questions “.I couldn’t take the van out where it was coz it was stocked into the snow and it was parked in between the U-Haul truck too closed, I went back inside the store, and he said”you need to asked questions “.Thankfully I was able to do what I needed to do .A lesson for me, do not rent a haul in that location.

Évaluation :

1

Honor your equipment reservation System. I reserved a trailer on March 19, 2024. I attended the Meridien Road location for a 9:30 pick-up on March 29. Two minutes after getting in line to rent the equipment I received a phone call indicating that the equipment I had reserved was not available at the Meridian road location. In fact the agent wanted me to travel to Airdrie for a piece of smaller equipment. Not acceptable. I had to rent a 15 foot truck instead, Far in excess of what I needed for my job, and much more expensive then budgeted for. This service rates as ABYSMAL!

Évaluation :

1

Need new and clean trucks. We filled fuel, but they charge us 16 again extra for fuel.

Évaluation :

5

Would have been nicer to pick up trailer in Airdrie instead of 30.minutes of driving in snow.

Évaluation :

1

The guy (Asian) working days at this location is very disrespectful and argumentative for no reason. I wouldn't go there ever again,worse and first poor experience with uhaul. Every other location I been I was treated with respect and dignity. I'm for sure hurrying this location sorry.

Évaluation :

2

electrical wires were rubbed raw , lights didn't work

Évaluation :

5

We had a lot of issues with our order before being sent to this location which made up for it. The attendant was awesome. The truck was missing a snow brush and we got a foot of snow but otherwise it was in good shape.

Évaluation :

5

The owner/attendant is so helpful.

Évaluation :

1

To whom it may concern:Good afternoon, this is my 4th attempt to reach a manager since March 2, 2024.I rented a truck for a round trip from city to city for a fixed price of over $800 3 weeks ago. Unfortunately, you guys kept changing my pick-up location and I was sent all over the place looking for the pickup location. The pickup location was changed 3 times. The 2nd location I went to, was closed and did not have the right truck I booked, so I was sent to another location. You guys decided to deduct $100 for the paid ubers and inconvenience.I spoke to you guys at least 4 times before the pickup of the truck. No one ever informed me of the crucial fact, that I was not supposed to return the truck to pick up the location where I got it.  This was verified the first time I called to complain on March 2, 2024. The lady on the phone was not helpful at all, and rather than assist me and understand why I was calling, she began contesting my claim. The reason why I was calling, was because I was charged another $1036 on top of what was agreed upon and paid on February 28, 2024. She proceeded to inform me that I returned the Truck to the same location ( which does not even make sense) and this is why another $1036 was charged. She also questioned my sincerity when I told her that no one had informed me of this during at least 4 calls before I picked up the vehicle. She said, she could not do anything until Monday, March 4, when a manager will be in. However, the same employee called me about 30 minutes later to inform me that she had listened to the call recordings and that I was right that no one told me not to return it to the same location, but that It was written on the contract that it was emailed to me during the move-out. So, her version went from someone who must have told me, to ok, you are right, but it was written on the email contract. Without passing this crucial complaint to a manager, she decided there that I did not qualify for a refund and told me that she would pass it to a manager but it would not change anything. I am still waiting for someone to call me to rectify this huge mistake and return my funds to my card, please. Furthermore, "the contract," she said was emailed to me did not receive my signature, which means is not valid. I did, however, sign the contract when I picked up the Truck, and that contract which valid and does not state not to return the vehicle to the same location.Please moving out from city to city is already stressful enough. I trusted your company and you guys stole $1036 in a very unethical way. Please have someone contact me as soon as possible to avoid a lawsuit and social media campaign, through my daughter's account who is well well-known YouTuber. What you guys did was wrong and you have not even had the decency to call me to rectify the injustice.

Évaluation :

4

Great job

Évaluation :

5

All was good. No problems.

Évaluation :

2

I was charged for a cleaning fee even though I took extra steps and per caution to avoid getting charged