The guy was rude and tone of voice was bossy.Kendall O.
Customer Reviews for Crossroads Gas Plus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Calgary, AB T2E8J1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 7h pm
- Sam : 8h am à 6h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/1/2021: 9h00 am - 5h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This is the second time I have rented a 13 foot trailer and both times the trailer had a flat tire. Something you might want to look at. MerciRyan B.
Consistent billing - likely not location problem but was charged an additional 16,95 $ on the day by this location via credit card before they would provide keys for what was supposed to be completely prepaid.Kieran S.
Location operator said I checked in the wrong vehicle online, which isn't possible since your website tells me which truck to look for, but he argued with me and told me I should look at his computer to confirm. I refused to argue so took keys to a different truck, which is what I ended up using despite agreeing to the info for the original truck assigned to me. Very strange interaction that will likely preclude me from using this location again.Harvey C.
Very easy process.Connor M.
Le client n'a pas laissé de commentaire.SEAN W.
Was an awesome experience thanksAlton P.
Have the website accurate for pickup locations. Had to go to the other side of the city for pickupJames S.
One of the most efficient checkouts I've ever had renting from uHaul.Michael M.
The fella that runs this location does a superb job.Justin E.
Hello, I would like to advise about our latest unsatisfactory experience with U-Haul Calgary and request refund for our expenses. We rented a truck on May 30 for 2 days (contract no 93081378, dispatching location 21252). During the move we were stuck as the gear did not switch and we could not get it moving. My husband tried to move it for the hour, until it finally did, which caused our movers to stay and get paid for extra hour, as long inconvenience for the new homeowners, as they could not get to the house. After that the truck was stuck again, we had to wait until midnight for a technician to come, and were woken up several times during the night (as late as 3 am) to give keys to get it evacuated. The level of stress and sleepless night caused missing day at work for both me and my husband. Nevertheless no discount or cancellation of the payment were offered to us for the all inconvenience caused. And we definitely expected that as loyal customers and thought we could rely on U-Haul and quality of your services in such stressful times as moving to a new house. Please advise at your earliest convenience how we could resolve this issue and and avoid a negative reviews in social networks. Regards, Oksana Boyko and Artem Lukashov 403 408 6549Artem L.
Clean out the cab,clear up the smell in cab Front end wheels wobble,then at the Truck would pull hard to the right,man You would have fun in one of our winter Roads EH!!, Also your office at 11120 154th St did not help me what-so-ever,oh yes after Standing for over two hrs,using a pile of boxs For a writing top, I tried phoning 18 out let's To get help to unload,A new gentleman came Into counter area he right aways offer me a chair after other customer broudht this up He did wear A U-HAUL T shirt, I will fax you all my paper work not as to missl eading anyone but this is what happend Dave,firstname.lastname@example.org. , ,David L.
The guy nfens to give more informaion acout the rentalfasil N.
Le client n'a pas laissé de commentaire.Tarek M.
I booked Uhaul through online portal and later an executive called me to say that the vehicle is not available at that time and location at which i booked. It cost me extra money to take vehicle from different location. The Uhaul was very ill maintained and made terrible sound like it was without a silencer. People literally looked at me throughout the roads. When i told about this issue to the dealer at the above location, he was least bothered even to listen to what i was saying, least about solving the issue. It seems Uhaul has a far way to go in terms of cistern relationshipAbbas B.
Le client n'a pas laissé de commentaire.Heather I.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Jim P.
Le client n'a pas laissé de commentaire.Chris M.
Truck interior was dirtyEdward B.
Le client n'a pas laissé de commentaire.ALBERT L.
Truck was great but this location had no boxes or suppliesm but Matti at Blackfoot location was incredible. She gave me a refund and redid the supplies order and was super pleasant and professional. We are renting from Uhaul again on Friday. was a good experience over all. Glenn H CalgaryGlenn H.
Le client n'a pas laissé de commentaire.Stephane P.
Le client n'a pas laissé de commentaire.Sergio R.
Le client n'a pas laissé de commentaire.Terry G.
Le client n'a pas laissé de commentaire.QUAN T.
Truck looked old and drove like it should be retired. It did its job saw I guess that's all I can ask. I still am yet to receive a confirmation email , over 7 hours after dropping the truck off.Oluwatobi A.
Le client n'a pas laissé de commentaire.Sean W.
Claim reference 3158062Ayman A.
Le client n'a pas laissé de commentaire.Juan A.
Very friendly and polite. The prices are excellent. We use uhaul every time we move and are never disappointed.Jim M.
Le client n'a pas laissé de commentaire.Frezer T.
Nothing it was great driving a newer truck thank you for making my move as simple as you could.Kristina B.
Le client n'a pas laissé de commentaire.Michael B.
Vehicle had a large crack on the windshield; cabin wasn't very cleanWilliam C.
Provide the ability to upload more pictures of the vehicle.Benjamin M.
Le client n'a pas laissé de commentaire.Stephane P.
Needs trainingRana Kanwar Kash S.
Johnny is very helpful,Brent M.
The counter person was not helpful at all, he had no tools for a fix on a hitch that needed to be lowered. Did not help with connecting or anything. Poor customer service. The trailer worked great and was in good working order.Mark W.
Le client n'a pas laissé de commentaire.Aaron J.
Good customer service. Quick and efficient pick up and returnDonald C.
One of the tire pressure was out at 25psi. Had to call roadside assistance to change tire.Adam T.
need to get a receipt for the 2 day rental. Only got the one day paper copy, no receipt for 2 days was ever emailed to me. store is not answering the phone.Justin U.
confirm with the customer of any equipment they may have rented and to take it. other than that great service.Josiah D.
Le client n'a pas laissé de commentaire.Dave H.
The tires are not good, its so slippery, its so dangerous, i told the guy to ket him know, he just said ok, its expensive too, i just pick out a sectional sofa and still it didnt give me the power to tow, not what i expected before when i remt on other locationmark brian F.
Le client n'a pas laissé de commentaire.Steve R.
Snow brush or the window cleaned.Brett L.
giving everyone 24 hours accessMICHAEL I.
The place is filthy, no sanitizer , no washrooms , no one has clean nothing in this store ever , please do something , is disgusting and I'm not going there ever again . Please send cleansers ASAP , and sanitizer to...Sergio C.
Old truck, not well kept and maintained. Interior was dirty and seats were stained. Windshield was broken. Body, mirrors, windshield of the truck were full of snow. Location is part of a gas station. Receptionist was not interested in customer's concerns. They're only there to hand over and receive the key. 100 % the worst of all my Uhaul experiences so far. Totally NOT RECOMMENDED.SUKHDEEP SINGHH K.
Le client n'a pas laissé de commentaire.Gerald B.
The van inside was really dirty when I got it. There were rocks and mud in the back. It would have been nice if who ever made the mess was charged to clean it.Jennie S.
Le client n'a pas laissé de commentaire.Michael B.
Tires were extremely poor and unserviced, no tread left. The attendant basically said it's your problem. Never make a mistake we made, don't rent u-haul on winter. If there will be a single molecule of snow on your route, don't take it because it's gonna get stuck.sajwal P.
Good service. Great guy ThanksJustus B.
Le client n'a pas laissé de commentaire.Alexander S.
I didn't know how to hook or unhook the trailer so the owner said since i rent a lot from Uhaul i should do it myself. Does that mean I shouldn't rent from uhaul?Varun V.
Le client n'a pas laissé de commentaire.Brian K.
Truck was so dirty , I waste my time and energy to clean that.mangal S.
Contactless rental would be great; and an earlier start time on weekends. Otherwise, I was satisfiedJawaad M.
Le client n'a pas laissé de commentaire.Sylvia Y.
It was okay . The truck was dirty and you can tell it had not been cleaned or sanitized between customers . Also it was quite expensive I thought. I purposely booked it in Airdrie so that I would have less km to pay for then on the day I went to pick up the truck , I realized the pick up location was in Calgary which added another 60km to my trip which I had to pay for .Christine G.
Le client n'a pas laissé de commentaire.Amandeep D.
ur agent is rude and not friendly .... i filled the gas full and he still wanted more gas in it ... when i tried to put more it only took 0,05 litre .. when i rented it the gas needle was note above full mark .. anyways .. not going there again .. and never will recommend to any friendHamid H.
very excellent and fast serviceFrank K.
Le client n'a pas laissé de commentaire.Ajay P.
Le client n'a pas laissé de commentaire.Andre C.
smile with customer.... Don't have to be strict officerMOHAMED B.
Le client n'a pas laissé de commentaire.stoyan K.
The service is as expected. Straight forward and swift. Vehicle was clean and spotless when I received it. Highly recommend this.Marke U.
Le client n'a pas laissé de commentaire.Linda B.
Visited the location initially to book the reservation for a 4-hour cargo van rental. Counter help was courteous, attentive and helpful. Location ideally located on a corner intersection; several U-haul vehicles, parking available. Reservation went very smooth and handled efficiently. On pickup day, vehicle was ready and in good condition, gas topped up, booking all in order. Return and settling bill went smoothly and quickly; in line with anticipated cost albeit slightly less. Appreciate how the reservation booking and settlement was all settled digitally; copy of the detailed invoice was sent directly to my e-mail for my records. Found the customer service to be pleasant, efficient and courteous; one of the smoothest U-Haul rentals from various other locations over the years. Will be back.Spencer B.
Le client n'a pas laissé de commentaire.Monique D.
I go here because I never have to stand in line like other uhaul sites. The owner is friendly and professional. I use this site when ever I need a truckLinda B.
Ensure the reading of the gas level is accurate.Fabio G.
The best place to rent a uhaul in CanadaBrian George Pau G.
Le client n'a pas laissé de commentaire.Virginia G.
Don't use the sunrise location in Calgary Alberta. The store clerk said that you HAVE to get gas from his store. Additionally, he will tell you that you are wasting his time for ensuring the truck is in good condition, you know, doing your due diligence. The best part, he will ask you to sign the paper while holds its, despite the global pandemic and social distancing. Basically, its the worse service ever.Bryan H.
Le client n'a pas laissé de commentaire.Sandeep S.
Hi, thank you so much! I hope you have a great day!Kevin K.
I declined coverage online. The operator indicated I was paying a deposit which actually was the rental plus coverage. I believe this was intentional trying to dishonestly up sell. I might be wrong but quite unimpressed. .David H.
Le client n'a pas laissé de commentaire.Glenn A.
Le client n'a pas laissé de commentaire.Ian P.
Unfortunately the location was understaffed, only1 person on hand. The after hours drop off did not work as the system did not recognize my phone location. Called twice and tried a live chat that was dropped and wound up just taki by pictures on my phone and leaving the equipment. I live 100 Kim's from this location so it did not make any sense to make another 200 km trip to drop off the rental.DARRELL F.
Le client n'a pas laissé de commentaire.Anmol A.
After hour drop off but yard very clean. And staff on the phone very helpfulheather A.
Le client n'a pas laissé de commentaire.Jaqueline V.
Quick checkout, and rental available as booked.Todd G.
The truck was dirty, spilled drink Mark's, greasy stuff and you can tell that it's not seen any type of cleaning what so ever. Let alone expecting sanitization during these times.DEEKSHIT S.
Le client n'a pas laissé de commentaire.John V.
Will be nice if u give further discount or discount rate to repeating customer like the other retal company or discount code eg. PENSKE ....etcChe K.
Mobile pick up, I waited 25minutes outside and still didn't get verified online. Needed to verify In store. Would never use mobile pick up againSteven T.
You are supposed to hook the trailer into the truck, but we did it, and the guy In the gas station just came out to take a picture and say it's ok to goUlises B.
Trailer floor covered in wood chips no help with hookup or unhooking only one person there and he was also looking after pumps I have rented many times from Barlow and have enjoyed the service thereArthur C.
Le client n'a pas laissé de commentaire.Steve B.
Le client n'a pas laissé de commentaire.Lucie D.
Le client n'a pas laissé de commentaire.Peter S.