Location de remorque et remorquage à Calgary, AB chez Crossroads Gas Plus

My over all rental cost was just shy of 2500$ I was allotted 4 days with the vehicle and returned it clean and a day early. I picked it up with a quarter of a tank of gas and was told to return it with a quarter of a tank. Which I did. The fellow at gas plus said he could see the quarter of a tank line “a bit” so wanted me to gas it up or he would charge me 50 $ for fueling. It was at the same level I picked it up but he wouldn’t budge. I put 4 liters of gas in it at his pumps.... and he said that was good. I spent 2500 dollars for 3 days and he made me put 4 liters of gas In because he thought it was not right on the line. If you would give me the truck full I would have left it full. Easy. But at a quarter of a tank he decides what a quarter is. I was the one there when I picked it up he wasn’t. That is the third rental from you in so many years. It was the worst treatment I’ve ever seen. Gouging for literally 7.00$. I will be telling my colleagues about this treatment they rent more than I. I will highly recommend the Winnipeg store I will warn and advise people to stay away from this Calgary dealer. It truly ruined what would have been a smooth experience.

There was a single staff member for the beginning of the month and the staff member was totally overwhelmed with the amount of pick ups and drop offs. I mean, isn't it easy to predict that you'll be busy as a Uhaul location during the beginning and end of each month?

This was the absolute worst experience with a company I've ever had. The uhaul location did not have anyone to show us how to check oil, or anything about the truck. Also, they told us to "watch a YouTube video" to figure out how to use the trailer hitch. The kid just walked away from us. This is such gross negligence on the part of uhaul. Our car wasn't secured, nor were we shown how to do it. I was guaranteed a smooth experience with moving, however, I've had to make 5 calls regarding the issues with this company. I am waiting (still) for a call back from someone. This is THE ABSOLUTE WORST COMPANY EVER!! GET MOVERS FOR YOUR MOVES.

Poor service he stoping to serve the customer. The driver door was damaged I showed to the Him he said he knows a bout it beside dents on the front bumber, the most horrible Thing was, I put fuel in the truck he said he need more, sure how much I should put he said 2L, I said I’ll pay for it cash he accepted and he ddnt give me a receipt....I ddnt like the service in this location.

The owner was very friendly and he was quick and got us in and out which I appreciated. I did however reserve 3 box dollys with my reservation and he didn’t have them as they were first come first serve. I couldn’t believe it. We lost a hour and a half of our move as we had to go to another location and wait in a 30 minute line to get them and then when we returned we had to make two stops which was really inconveint. Overall I am quite disappointed in uhaul and the lack of service provided. It’s not the shop owners fault, but If these things are first come first serve then don’t let people reserve them as this really negatively impacted our move. That hour and a half we lost was the difference of having to finish our move in the dark, in a full on blizzard and a icy and wet truck which caused me to fall on the ramp and injure myself.

Just great!

Attendant for location an hour late opening. Inside of cab not wiped clean. Former renter's paperwork sitting in cab. Checking box of truck constituted lifting rear door 6 inches and peering under door into darkness. I hadn't swept it yet and was holding broom while he said okay. I swept anyway.

Location was accommodating with a last minute rental because our first location didn’t show up and open their store.

Change oil was displayed, I think transmission needs a look. Very long wait times. Only one employee working.

Fine for a drop off but no signs were marked, just a small sticker on the window.

Have the truck fueled up to full.

Clean the vehicles( windows, inside of cab. Keep better track of your equipment. sitting of pins needles not knowing where the rental truck will be picked up. also i rented a car dolly, Not only did it come from a different location and would not be available until 430 pm. I drove by the location at 1130 and found the trailer and they had 3 on site and were available.

No complaints. Would be nice if there was a drop off location somewhere in the NW area of Calgary. Thanks.

Not sure you guys did so well , I don't think it could be much better! Thks

The service was not bad, just need it to be a little faster- overall though, it was a good experience, thank you!

The 9' vans are not explained online that customers cannot use them for out of city drop offs. I only gained this information during the pickup in by chance of mentioning that I would be leaving it in another city. This could've been rectified during the online checkout. Instead I had to rent a 15' & pay extra. I was not very happy, especially when it could have been avoided.

We got there with the correct gas and clean back of the truck. There was some laundry soap in the front. Lawrence I believe was very difficult with everything. We agreed to clean the soap left and came back. Then he told us the back was not good enough. So my friend took the broom from right next to the truck and swept very little. At this point we were annoyed and felt he could have swept as it would have taken 2 min. Then he said he was going to charge 80 for a tiny amount of gas so we had to leave again and put gas. Then it ended over because we had enough gas in the truck to return it. my friend had to borrow money because I literally just paid over $1, 000 in a bunch of stuff for gas to get from Calgary to Vancouver and then we were annoyed because gas was over now he was just very uncooperative difficult I rented Uhaul hundred times and never have I dealt with the person like this so I don't think I'll ever go back to that location my friend would actually like the money back that he had to keep putting in the truck because of Lawrence so if you can have the right person contact me and we can talk about this that be great. thank you

Having trailors that can haul a full size pick up would be a great business venture as I always need one but have no space to keep one and longer cables to hook up power to a truck

It was at a gas station. Very small business. The owner was very rude. Argued with me over $8.00 of gas for the Uhaul. I returned the truck 1 day early and he wanted to say that I did not have enough gas when clearly it was over what I had when I picked up the truck.

Take the service out of that location and giving it to someone who is willing to offer you a good customer service and treat customers respectfully and with dignity.

Your service is always great.

Excellent. The individual assisting me was very friendly and helpful.

I have rented a car hauler before from U Haul and was quite pleased but not this time. The trailer is in need of maintenance. The ratchet strap mechanisms are almost seized, the receiver is really hard to unhook and the jack is also very hard to crank.

To add to my story the drop off location had no signage I was driving around with a 20 foot U-Haul truck in circles looking for the location. When people are travelling they just can’t assume where a place is without signage people are travelling they just can’t assume where a place is without signage Extremely unhappy customer I am.

When you have a preferred pickup that’s where it should be , not across the city of Calgary. Why bother asking if it’s going to be somewhere else? Drop off, I payed extra to drop the trailer in Campbell River BC. When I got there I was told there is no room and had to deliver the trailer to Courtney BC. Not what I’d call great service not far from an extra 200 km at my expense plus added expense for dropoff