Évaluations des clients Crossroads Inn & Suites

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Crossroads Inn & Suites

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Anthony H. le

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Nothing - keep up the good work.

SURYA D. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Le client n'a pas laissé de commentaire.

Herbert N. le

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I arranged for a15' box truck and when I went to pick it up they didn't have one so they upgraded me to a 26' which I don't think was a upgrade because the truck was a whole lot bigger than what I actually needed not to mention the amount of fuel this 26' box truck used they really didn't do me a favor by upgrading me to a much larger truck than I actually tried to get.

osvaldo C. le

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This location was able to help me on changing my rental from a in-town use to a one way to better assist me due to my long working hours and location. They were able to provide me with a return location closer to me instead of me driving back far to drop off my rental. They over exceed customer help due to the fact that Uhaul customer service center and scheduling could not help me with and they kept transferring me from person to person because they could not help. That is why I recommend this location because they did way better than Uhaul customer help. Great people like this are well appreciated and the reason why people come back. I suggest that customer service should have better training to help out customers.

james F. le

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Le client n'a pas laissé de commentaire.

KATHELYN R. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

James C. le

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My reservation was for the store on Sam Houston. When I arrived there they didn't have a trailer for me. The manager there gave me some lame explanation about reservations not being at a certain location. He didn't know where the trailer was to be picked up at. He sent me to a storage facility that didn't even have trailers or trucks. Total run around! Not ever using that location again. Guy was to busy bragging to a customer how he is the number one seller in the area. How corporate is screwing him by not assigning him more units. Absolute unprofessional!!

Rodney M. le

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Le client n'a pas laissé de commentaire.

david G. le

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Le client n'a pas laissé de commentaire.

Lynn B. le

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My online experience was not good. I only wanted the trailer for a day and I was required to rent it for 2 days. The pickup location was 3803 N Navarro and when I arrived to pick up the trailer I was told I was at the wrong location despite my reservation confirmation email. I was told someone was suppose to call me to confirm the pick up and this never occurred. I had to go to the Houston Highway location for pickup.The UHaul delivery guy was there and he completed my reservation. I kept the trailer for one day. I would really like to be refunded for the extra day.

Charles C. le

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Easy access and plenty of room for pickup or delivery. Check out was friendly, fast and efficient.

William F. le

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Le client n'a pas laissé de commentaire.

CHAS B. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Tanya D. le

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Le client n'a pas laissé de commentaire.

Marques J. le

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Everything

William C. le

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Sweep out the trailer beforehand

William S. le

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Typical problems with doing the reservation online. Never got contacted about pickup location. Location that was on the confirmation was not this one. Went to first place then had to go here. This place does not have the blankets I also reserved. Had to go back to first place to get them.

Susan G. le

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Le client n'a pas laissé de commentaire.

Ahmed I. le

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Le client n'a pas laissé de commentaire.

Martin P. le

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Le client n'a pas laissé de commentaire.

Melissa L. le

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Employee carried on face time call while waiting on customer.

foster G. le

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Le client n'a pas laissé de commentaire.

Pietro J. le

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That’s the second and last time I try to use the self check in. I take the pictures on my phone of my driver license and card yet I still need to give it to the worker there and it takes forever.

Anthony H. le

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Nothing but good things to say about Mr. Ruben - very friendly. Equipment worked great. Thanks.

Paige W. le

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Very Helpful. Thank you.

Kala D. le

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This Crosswinds location was superb...great customer service, pleasant people both at time of pick up and drop off, quickly in and out at time of pick up and drop off. After my experience at the two prior locations in Victoria, TX, this experience was refreshing!! Well Done!! The UHaul location at Sam Houston was horrible; the UHaul location on Stockbauer lacked customer service. The booking and confirmation process on line and by telephone was mishandled. Sam Houston location receives zero stars (there is not enough room to note all my comments about that experience and the store's refusal to rent me a truck, for which I had a reservation and had waited over 30 minutes to receive while two employees helped one customer) and Stockbauer receives one star--as the face of UHaul you are always responsible, not "you have to call customer service; we do not have a truck for your reservation. I cannot do anything".

EULA L. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Yu-Li H. le

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Le client n'a pas laissé de commentaire.