Le client n'a pas laissé de commentaire.
MIRKO S
Customer Reviews for Crown Heights Cut And Shave Parlor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The whole experience was great.
GREG MThe truck only had 5700 miles on it, but rattled like it was pushing 150000 when at a stop light .
John GThe truck was old and very dirty. It looked like it had been used to transport cement to a building site. The check engine light was on and it had only 1/4 tank of gas. I asked for box and furniture dolly but they were not there and none were available. The manager shrugged his shoulders when I mentioned this. Very poor, zero stars. Disgusting service.
Stuart CI had a really disappointing experience with this U-Haul location. First, the location itself is extremely hard to find because it's inside a barbershop, which is not clearly indicated on Google Maps. Once I finally found it, the entire transaction was handled through the guy's personal phone, which felt unprofessional and not what I'd expect from a U-Haul rental. That said, he was helpful when I called back later to ask about the overage charges-he politely referred me to the U-Haul 1-800 number to handle the issue. Unfortunately, the real trouble started when I contacted the 1-800 number. I rented a truck and trailer for just 3 hours and 49 minutes, but I was charged double the rental fee for both. For the price I paid, I could've kept the truck for two full rental periods instead of under 4 hours. When I tried to resolve the issue, the representative on the phone was dismissive and told me that "no matter how I twisted things," nothing would be done to adjust the charges. Between the unclear location, the unprofessional setup, and the outrageous overcharging, this was a terrible experience. While the local team was at least polite and tried to be helpful, the overall U-Haul process was frustrating and disappointing. I wouldn't recommend this location or their services-be cautious if you're renting here.
Joel OAll worked fine, fairly easy to pickup and return
Ronald Lcarlos el mejor
NIVIA VThe guys were all great at this location. Very helpful and easy to work with. This is not a full service UHaul location so if you need any moving supplies buy them ahead of time. Simple return process and the guys made it all easy. Thanks to all at Crown Heights Barber and Shave!
Kent ZOvercharge me and came in with less gas and truck very wobble . Would never use this location again.
Brittney JThere was barely any gas in the truck. The person there was aggressive and said if I didn't like it I could go somewhere else. He was quite rude
Joshua TThe U-Haul they gave me was stalling. The check engine light was on and it looks like the needle for the temperature. It kept going up and down past the normal. The guy at the barbershop was cool. Know anything I didn't like was the car cap stalling so hopefully you guys go check that before you give it to someone else
PAULA CWe switched to a bigger truck and reserved for morning time; however, they didn’t have the bigger truck available for us until 2 pm.
Michael FBroken glass and oil all over the floor bed of the truck. The weather strip on the door sat on your lap in the passenger seat. Horrible experience and I've been there before. I would accepted just an I'm sorry. But I got ignored instead.
Kylee TThey overcharged me
Lourdemina LI returned the truck via the mobile app. Someone did come out from the barber shop to ask if I needed assistance with the process. The one problem I had was the phone number listed by uhaul for this location was out of service.
Michael Hthe gentleman was very helpful and understanding. the client was 85 years old
Berta GThe Air Conditioner is broken
EDWIN CThe gentlemen at Crown Heights were very kind and helpful. Next time I need to rent I will be going back to Crown Heifhts!
George KThe staff was great check in out process was smooth… the truck not so much. Got it with only 3 miles to empty, check engine light was on and something wasn't right with the front end, kept pulling.
Christina YThis was a unique location to pick up the truck. I was super impressed with Chris and the condition/cleanliness of the truck (I rented a 15' for the ramp). I would definitely return and recommend this location to a friend.
Bryn BVery confusing. Make it known that the drop off location is a barber shop
Aaron PTener señalamientos que indique que en ese lugar se puede rentar el camion, cuesta saber que ahi es u-haul
Edgar GI reserved a utility dolly, furniture dolly, and (12) furniture pads. When I got there the morning of my reservation, there was no equipment in the truck. I reached out to customer service, and I had to travel to another location farther away to pick up both of the dolly's, but they didn't have furniture pads anywhere. I'm VERY frustrated that I was still charged for the pads.
Megan MNice guys but no signage in front to direct trucks behind the shopping center. No signage in back of building.
Douglas SHad a lot of problems on the website when I returned the truck they could make it a lot easier I believe
Jaime KEasy, equipment like new. Friendly owner. Helped me with hook up, Easy return
Joel RReally nice fella who was kind and informative. Easy location to get out of in a big truck.
Patricia MAngel at this location was very patient and understanding through my pick up process.
Chris MLocation owner was very professional and super helpful. He took the time to help me complete the checkin process using the mobile app. My only recommendation for UHaul would be to improve their mobile app which was hard to use to complete the process. The scanner was not working properly and spent good amount of time trying to scan my ID. Thankfully, location owner was super nice and helpful and was able to fix it after multiple attempts.
Francy GThey were very helpful and vehicle was ready when promised - return to same location was perfect
Dennis LConvenient and easy process to rent the truck. Good customer service as well.
Damion BGreat friendly service -
antonieta nThe agent should have mentioned that there is damage to the van prior to the rental
Bozena SWhen someone drops off a truck, and you say you are going to check it in, don’t wait till the next morning to check it in. It should be checked in immediately so the customer has confirmation there are no issues or unexpected charges
Dana DOwner wasn't there/open at our pick up time so we waited for them to get there and open the door. Was a bit disorganized and we hooked the trailer up ourselves.
Connor LAfter hours drip location could be better lit I drove around back to find another trailer to park next to
Michael AGoing through a dispute now has amount was lied about received multiple days of charges after I returned because truck was never properly booked back into your system the guy was cutting hair and trying to do uhaul at the same time which provided me a terrible experience
John LI returned the van with a bit over quarter tank. The receipt claims I returned with between an 1/8 and quarter. Only complaint :/
Nolan JAngel very professional and helpful.
Gizelle RI booked the truck for 5 hours and these gentlemen unfairly charged me for 3 days
Rafael SCouldn't find a key drop box, so left them in the truck like I originally found them.
Leah-Anne JEasy virtual drop off
Joy CEasy to find , nice service , the only thing wrong was the phone number on the reservation is out of service. But other than that it was great !
Lee CYour agent is not honest ,the contractor refuse to give a receipt for the final total charges. They charged my credit card for 4 different amounts multiple time. The receipt did reflected the charge total. Estimated was $106,45 at beginning Charges : 106,45+72,84 +36,42+45,36 I returned this equipment at 8h30. I rented for 10hrs Sat 05/14/2022 11h30 am to 8h30 pm = 9hrs Very very suspicious
MARIE LI initially requested the van to be picked up at 9am but the reservation was changed to 10am. When I got to the location the van was unlocked but the keys were not where it had indicated on the pickup my van area. When I was told by a uhaul rep to go into the location and have them give me the key the location was closed even though it stated they opened at 10am. When they finally opened the guy did not want to give me the key because he was waiting for a so called dispatch even though I'd recieved the approval from online checkin and made payment. When I asked why was the key inside the location and not where it stated in the van he stated "there was a confusing. We thought the key was outside but it was truly inside the location". Not only was I an hr behind from the time change of my reservation the guy also wasted 25mins of my time trying to get "dispatch information" to give me the keys. I would refer anyone here or would I use them to reserve in the future.
AITZA MI say poor...not because of employee they were amazing...but no signs to say where you are A SMALL decal sticker on the door was not visible from the road
jennifer gyes verry happy with service pront respond to my needs truck was clean and ready to go .good location neer by .
Ted RThe truck was so clean
Tolga TDeserted parking lot. Vacant store. Drop box with note saying to go to store. Very poor experience.
TODD LNo, just no. Don’t want to do business out of a BARBERSHOP!
Steve MKeys weren't available on Mon morning like your app said it was. no one at business and it took multiple phone calls to finally pick-up the Van at 12:30. Van had low tire indication when I picked it up. No working radio. When i returned it they didn't assist in anyway other than to park in the back and drop the key in the box. They didn't want to check it in and never even told me to use the app which I tried to use when I got home with no luck. A complete nightmare experience.
Kerry SFirst, I paid for a dolly and didn't get one. Second, I did everything on the app and I went to get the Uhaul at 6am, got a key and the key was for a van, not the 15 foot truck. I had to wait until 10 am because that's when the place opened. Set me back 4 hours plus. Got charged for everything. What a total disaster. Never again.
Thomas HPick up online earlier time
William KBe available earlier it gets really hot early so early pick up would be great.
SEEMA JVery friendly place and people!!!!
PAMELA A