Mr. Coats was very helpful. He provided a quick & thorough return. Merci.Tia W.
Customer Reviews for Cubby Hole USA 1 Ltd
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Texarkana, TX 75501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
9h am à 1h pm / 2h pm à 5nbsp;h 30 pm
- Dimanche :
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Signage would help. I literally had to go through all my messages to find the number to call to help get in and get help. No one was on-site so I had no clue what to do. No instructions were given to me before hand I was about to head back to the other location when I finally got through the automated system. I was halfway to the other location and had to turn around.LESLIE S.
They were very helpful And easy to work with. I will book with them again.BRANDON J.
Neber received my deposit back after return the equipmentASHLEY S.
Le client n'a pas laissé de commentaire.Benjamin Alan H.
System worked great and beautiful young lady was very knowledgeable and prompt on getting trailer lined out for me. ThanksDAKOTA M.
This location has very clean and well maintained equipment. They also have excellent customer service, the young lady that works there is very caring and helpful.NOUHAN E.
Le client n'a pas laissé de commentaire.CARMEN P.
Very friendly and well kept equipment.NOUHAN E.
I returned the vehicle as directed, within the time specification and filled with fuel. The receptionist informed me that she could not accept the return and that I needed to take it to another location. I refused! I had no prior communication saying that my drop off location had been changed. This location was in my contract and I insisted that it be honored. She said the truck was needed at another location and I informed her that was not my fault. I reported this poor service to the uhaul store in Prosper, TX. Other than the drop off, it went smooth. Extremely poor service!Stuart N.
Le client n'a pas laissé de commentaire.Alexandra W.
Le client n'a pas laissé de commentaire.Nathan U.
I love the service great people very niceMICHAEL P.
Le client n'a pas laissé de commentaire.Erick M.
Le client n'a pas laissé de commentaire.SABRENA J.
Truck was not clean when I got the truck. I had to clean it before I could load my belongings into itSeth R.
Le client n'a pas laissé de commentaire.Christine D.
Le client n'a pas laissé de commentaire.Deborah H.
The truck was very uncomfortable to drive and equipment was not available and I was given the run around all over Texarkana before I could secured the equipment, and besides, no one was available to help me attached the equipment to the truck. It was a nightmare experienceLucky A.
Le client n'a pas laissé de commentaire.Caleb D.
Le client n'a pas laissé de commentaire.Brad P.
Great customer service and friendly, helpful staff.Louis P.
Very satisfied with service. Easy experienceKimberly M.
Le client n'a pas laissé de commentaire.Ginger W.
Tell them to go elsewhere. The truck was filthy NO FUEL and still had to wait 30 min for the attendant to show up ( she was outback visiting) no sense of urgency when she did arrive to help. and that took another 30 min. It all should have been ready before my arrival.Elvin N.
Le client n'a pas laissé de commentaire.LOUIS C.
The state line location, in Texarkana, the employees are extremely rude. I was charged for 3 extra days when I only had the truck 2 extra days.SHEA W.
Le client n'a pas laissé de commentaire.Willis W.
Le client n'a pas laissé de commentaire.chad W.
Le client n'a pas laissé de commentaire.Wade R.
Le client n'a pas laissé de commentaire.Raymond V.
Le client n'a pas laissé de commentaire.KELLY WAYNE A.
Penny was very personable, knowledgeable and helpful. Would rent from them again!Charles K.
Le client n'a pas laissé de commentaire.BRANDON F.
Rented car hauler trailer. Tires looked brand new and were properly inflated. Help was provided to attach trailer and confirm all was working. Return was seamless.Larry H.
Le client n'a pas laissé de commentaire.Douglas B.
Nothing at all! Did a great job !CELINE G.
Le client n'a pas laissé de commentaire.CHARMAYNE S.
Keep your website working. I went to 4 locations to try and find a trailer. I had to settle for an open trailer because no one could work the system and fet me what ui neededDavid S.
BOTH OF THE EMPLOYEES WERE AMAZING! THE LADY WAS ADORABLE. THE GUY WAS ABSOLUTELY AMAZING! HE HAD THE BEST PERSONALITY & HE WAS A HOTTIE LOL. VERY VERY KIND PEOPLE. WOULD RECOMMEND THEM AND THIS LOCATION OVER ANYWHERE.Hollie C.
Le client n'a pas laissé de commentaire.Don B.
Le client n'a pas laissé de commentaire.David O.
Le client n'a pas laissé de commentaire.jared F.
Nothing. Excellent customer servicejames R.
Penny was very helpful, caring and friendly. Would recommend this facility to anyone to anyone needing this type of service! Very impressed!Rhonda S.
Le client n'a pas laissé de commentaire.Symone T.
Le client n'a pas laissé de commentaire.Vanessa B.
Le client n'a pas laissé de commentaire.JEFFREY F.
When I called to find out what was going on with my rental I was told to drop it off at Stateline in Texarkana but about 2 minutes later the lady told me to drop it off and another location, when I did I explained to them what was going on and showed them the proof they bent over backwards to help and they had everything cleared up in less than 20 minutes, they were very friendly and helpful going above and beyond what I would expect.timothy P.
Le client n'a pas laissé de commentaire.Robbie E.
Le client n'a pas laissé de commentaire.Lee W.
All was good!Brittany C.
Le client n'a pas laissé de commentaire.Lee W.
At the beginning of our journey, we spent 3 hours going round and round trying to find the auto hauler that we needed to use based off specs from the uhaul website. We were sent from one location to the other and back again because each one had docent recommendations from the uhaul system. Other than that frustration, everything was pleasant. Penny at cubby hole was to notch!!!DEBORAH G.
Sign posts in middle of parking lot made it difficult to maneuverRichard T.
Le client n'a pas laissé de commentaire.WILLIE M.
I was quoted a certain price and got charged more than I was toldJUSTIN T.
Nothing...convenience and price was well worth it. Everything was clean and ready when I arrived.DEBRA G.
Le client n'a pas laissé de commentaire.RALPH B.
Le client n'a pas laissé de commentaire.Roberta R.
Penny at Cubby Hole was awesome, friendly, and helpful!Steven M.
Everyone was extremely courteous and helpful! Especially Penny , who worked the front desk, should be commended for her professionalism!John K.
Le client n'a pas laissé de commentaire.William J.
Waited three and a half hours for road side assistance with a Uhaul facility less than two miles away. The equipment was old..wrecked..and all four tires were bad. It should not have available for customers to use. Mary and Priscilla from the Live Chat were horrible and unprofessional. And Malik should be fired. I should be refunded for the hassle. Bit we know how that will go. Stay away from Uhaul.john D.
Le client n'a pas laissé de commentaire.Jeffrey S.
Wash the vehicle and fix the leaking tireMark H.
Le client n'a pas laissé de commentaire.Don F.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Yolanda H.
I cannot think of anything that needs improved upon. Their customer service was above and beyond! Most definitely pleased. Thank you!!Shana P.
Le client n'a pas laissé de commentaire.Sanjera J.
Do not charge more for a forced upgrade because of UHaul's fault maybe. My girlfriend got dropped off at the above location to pick up our 20' truck at the reserved time, 0930. Twenty minutes later, the staff tells her the truck we reserved will not be available and a 26' is the only option. Being on a tight schedule, she accepted the upgrade. I'm still confused how a $10 upgrade to a larger size cost $120 compared to a quoted $70 for the 20'. Not to mention I reserved the larger dolly for moving a refrigerator and I got the cheap small one. I'm not trying to sound angry, it's just that not one thing was correct, nor was the staff at the location helpful.Corlee C.
Everything was great and very helpful customer service.Hollie C.
Le client n'a pas laissé de commentaire.LEVI C.
Le client n'a pas laissé de commentaire.Martin B.
No improvement neededShane N.
Le client n'a pas laissé de commentaire.SAMANTHA N.
Great place to rent a U-Haul. The staff was professional and courteous. I will rent again from this location.Brandon B.
The only reason this establishment did not receive an excellent rating is due to its actual location. It is on a one way service road. With that aside, Cubby Hole made the Uhaul rental experience easy and convenient!JOSHUA L.
The man that helped me was INCREDIBLY nice I had no idea how to hook up a trailer or what to do. He definitely went above and beyond to help me!SHANTERA T.
Le client n'a pas laissé de commentaire.Georgia C.
Le client n'a pas laissé de commentaire.Isaac K.
Le client n'a pas laissé de commentaire.Donald D.
Le client n'a pas laissé de commentaire.JEFFREY F.
Will not use uhaul againKRISTEN G.
Le client n'a pas laissé de commentaire.Bradley W.
clearly was not inspected before pick up. it was missing the safety latch pin on the tongue. Not only that they did not have a pin for it. because I had to get loaded to leave early the next morning we put a make shift pin in it so I could get home an put my own pin in it...Keith G.
Le client n'a pas laissé de commentaire.Terri R.
The establishment itself and the person I spoke with this morning were not the problem. The problem I had was when I tried to correct a problem uhual had with the documentation of their vehicle odometer reading being incorrect. When someone reserves or pay for a service they expect the best for what they paid for. What was a small problem became a big problem when the regional manager decided that it was my fault that I was being charged for everything without hearing my reason. While he offered to refund a part of what I was charged, I felt like that was wrong for me not to get my refund for the charges I was wrongly accused of. He went as far as to argue and tell me what would stand in court when I'm well educated and know that I can sue with the fact that I was charge for a service that was not included in my initial agreement or that I agreed to without listing what that service is I paid for. Once again the establishment cubby hole and the individual that was there was very understanding and tried to work with me. Even when I called in to uhaul the woman on the recording lines you provide even stated that he was wrong not only professionally by arguing but as well as for listing charges that are not stated any were on the document of receipt.LaBrandon M.
Le client n'a pas laissé de commentaire.sharisse D.
Le client n'a pas laissé de commentaire.Muhammad A.
Friendly and efficient service.Rex K.
Very profecional is my placesIsmael M.
Le client n'a pas laissé de commentaire.James H.
My debit card was charged more than the actual bill. When I called to get it corrected, he kept trying to tell me that I had paid it with my card when in fact I gave the lady cash because their machine was messed up. When i returned the trailer, they charged my card for the difference and when i checked, the charge was $125,49 instead of $50.49. He finally told me he couldn't help and I needed to call the 800 number. When I called it the lady tried to tell me the same thing about how the transaction happened. I then emailed her copies of my receipt and my debit card statement. I am waiting on a response but I get the feeling that I'm screwed. If this doesn't get resolved I will never do business with Uhaul again. This is so ridiculous it's not funny. My name is Robert Ainsworth and my contract# 86752329.Robert A.
Overcharged.. the staff didn't know what they were doing.Garrel F.
Le client n'a pas laissé de commentaire.Jeff E.