Évaluations des clients Cubby Hole USA 1 Ltd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Cubby Hole USA 1 Ltd
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Derrell N. le
Penny went above and beyond my expectations on Christmas Eve to help with my rental.
Jeremy W. le
Everything went ok just a haggle to get everything cleared and sorted out. Seemed they were more focused on their own customers at times instead of dealing with uhaul.
Debbie C. le
Nothing. The tenant that helped me was great
Tracy F. le
N/A
mary S. le
Not rent at this location. He would not let me reserve a uhaul so I called first thing on the morning I needed it and he said they were already rented. Then said he would have me one at 1and it would be $29.99. Then he called me at 11 and said my uhaul was there .Gave me one for $39.99, to big. He did this on purpose. DON'T rent here!
Chad T. le
I paid for moving pads and did not receive them. I call to voice my concern and the lady who answered the phone said she would look into it. No reply since yesterday morning.
russell C. le
Very nice people to work with. Easy transaction. Will use this location again!
John P. le
Great service
KIESHA K. le
The staff were friendly but the only issue which was very disappointing is when the gentleman showed me the cargo area of the truck myself and a family looked inside and saw 2 Roaches crawling around. I requested another truck he stated that was the only one they had, The staff then went and got a broom only to sweep them out. Since there was no choice and I had to move my elderly grandmother 3 hours away. I then went to a store and purchased bug foggers to set them off in the truck prior to loading up, as we opened the truck we then saw several more roaches. This was very embarrassing, disgusting and disappointing because myself nor my family do not have roaches and did not want them in our homes. After that I also had to set bug foggers off in the storage unit just in case since we had a 3 hour trip and didn't know if eggs were laid in the truck prior to. I have now had to contact my pest company to spray my home since my elderly grandmother moved with me and those were her belongings in the truck. No customer service to even take money off my bill for the inconvenience or nothing. I have moved several times and NEVER had a situation like this nor lack of assistance from staff only to just sweeping the roaches out. I have been out of money not only by renting the uhaul but extra money by spraying for roaches to ensure our belongings would not be infested, and pest services. Horrible, Horrible all around equipment, customer care, attention to detail.
Christina K. le
Friendly staff. Was moved to this location as my original pick up location closed early for the day.
edward L. le
Keep the same excellent Manager. He was very professional, courteous, and helpful. We are new to this area. He made us feel appreciated and valued for our business.
MIKE L. le
I only used the truck one day. I returned it Saturday night and put key in door
MELBA M. le
The customer service great. Bruce was very courteous explaining everything and answering all my questions. Would highly recommend Cubby Hole USA for all your moving needs.
Willie M. le
Very Friendly, great customer service
Charles N. le
No improvement needed.
Ricky H. le
Explain the rental rates better, I was told one price over the phone and charged another price when I came to pick up the trailer.
Jerry G. le
The driver's side ramp on the auto transport does not catch when fully extended. It will fall out if pulled too far.
Diane R. le
Bruce and everyone at Cubby hole are awesome to work with! Thank you!
Paula W. le
I appreciate the personnel for asking for my phone number and going above and beyond to notify me when a truck had been returned early so that i could move. They had told me that no trucks would be available until Monday because of the Easter holiday. Thank you Cubbyhole USA IN WAke Village, Texas.
JAMES S. le
I was not pleased that I had to rent the trailer for longer than I needed it I rented on Saturday and dropped off on Sunday but because of your policy that the drop off location had to be open in order to not be charged an extra day it cost me an unnecessary expense of additional days rental
DERRELL N. le
The trailer we rented did have a problem with tires...which was not evident until we reached highway speeds of 55-60. It began dangerous fish-tailing...but I was able to deal with by just driving slower. Recommend mechanical checkup on axles and tires.
Ricky M. le
The young man did not know how to log the trailer back in & did not go out to inspect the inside or outside of trailer. He did call for assistance but he had no idea what condition the trailer was in.
MIA H. le
Nothing. Staff to was awesome. Would definitely recommend Cubby hole to others.
Edwin H. le
This transaction was part of an add on to cover mistakes by the company and it cost me double what it should have cost me, as per the quote given to me online when I reserved everything.
Donald M. le
Truck wasn't ready and they didn't have the pads I had ordered. Sent me to the "center" in Texarkana to get my pads. Zero customer service and they really didn't care. Worst experience I've ever had with U-Haul and I have used U-Haul five times in the last three years.
RON R. le
Very clean, easy weekend dropoff. Best location in Texarkana!
CODY B. le
I wish uhaul made sure the representatives the allow to become leasing agents were as good as people i dealt with in this transaction. The staff at cubby hole in texarkana are awesome.
mary D. le
Easy drop off. Great service!
David M. le
I went to pickup my Uhaul in Hooks TX it had been moved to another town nobody called to tell me. I had to wait and hour when I got to the new location because every customer had a problem and they had to call Uhaul multiple times then I was over charged $60 from my reservation rate. This was a Really Bad Experience. My advice stay away.
jonathan K. le
Great people (we have a storage unit there as well). Super helpful!
latunkya C. le
They need to stop giving false information..Now I had a $100 certificate and she said she couldn't use it until I bring the truck back, so I had to use a debit card and I asked her plan as day was they gone take sumthing off the card and she said no, so I told her I will b n Monday morning to pay the difference if it was any so don't use the credit card,but she used it anyways so now there's an over draft on my boyfriend card, and that's poor business.This is the second time I've got screwed around with uhaul
Darrell N. le
Uhaul failed to fulfill their promised pickup location and date...the location promised did not have the correct vehicle. To their credit the local agents diligently searched and found a replacement vehicle. However, it was necessary to pick it up a day early, due to distance and location. The local agent promised that the time and mileage would be waived. Therefore, the extra fee of $54.00 is not payable. Please remove the charge. He fuel of 20.63 is payable. The 800 number service was very poor. However, the local agent at Kuykendall location in Houston, the agent in Spring, Texas and Ava the dispatcher both went the extra mile to provide outstanding service. Kudos to these two ladies. Further, the agent at Cubby Hole in Wake Village, Texas was super upon check in (Melissa). The national service number representatives were not helpful in any way whatsoever. Send them to Houston for training. Phone support on the 800 line was worthless. Sincerely, Derrell Nantze, Manager Nantze, Inc. 9038249351 Sent from my iPad
Calea N. le
Truck was moved to a different location with no notice until arrival to pick-up. Did not have a 10 foot available at location above and the "upgrade" to a 15 foot cost more in gas. I had to call the corporate office and am supposed to be refunded $40 for gas difference but have not received confirmation of refund. Terrible service. The only one willing to help was Remington at the Jefferson location but he could not do anything.
Ron R. le
Very helpful owner/operator.
Mary M. le
THE LOCATION WAS FINE BUT UHAL HAD CANCELLED AND CHANGED MY PICKUP TO DOUGLESVILLE...WHERE EVER THAT IS....I WAS TOLD THAT A CALL TO CHANGE MY RESERVATION WAS CHANGED THE DAY BEFORE MY WHILE I WAS PACKING TO MOVE AND IT COST ADDITIONAL MONEY TO COMPLETE A ROUND TRIP WHEN ... MY RESERVATION WAS SCHEDULED MORE THAN A WEEK IN ADVANCE.... VERY BAD FOR U-HAL. OH YES... THE TRUCK LEAKED WATER ON MY ANTIQUE FURNITURE.
Tom M. le
Friendly staff, very helpful
Tracy C. le
Very nice and professional staff..... greatly appreciated....I will use again...!
Mark P. le
I called on 2/13 at 12:34 before I dropped off the trailer and they said they would be open until 5. When I arrived with the trailer at about 1:00 the doors were locked and no one was there. I left the trailer and called back at 2:56 and gave them the contract number and trailer number. I called the 800 number today to see why I had not received a email bill and was told the trailer was not turned in. I then received a bill for 3 extra days. More wasted time to straighten out this mess.
Windell M. le
Do a walk-around equipment check with customer. I think I missed the low tire when I hooked up.
Rob B. le
There was a tire on the trailer I rented that had low air pressure. There was no air compressor available at the rental site. The representative offered to have someone come to air it up, but he stated he didn't know how long it would take to get someone there, so I went ahead and took the trailer to a local convenience store and aired it up myself. But it got me to thinking, there are no spare tires available on those trailers. I would hate to have a blowout or a flat tire, especially if the trailer is already loaded and I'm traveling on an interstate or in a remote area, without a way to get the flat changed on-site. I would suggest that U-Haul supply customers with either a spare tire and equipment to change a tire at the time of the rental, OR, contact info so that the customer could get roadside help on the spot in the case of emergency or similar problems.
Nathelma T. le
Friendly/professional staff. Convenient location.