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Penny was very helpful, caring and friendly. Would recommend this facility to anyone to anyone needing this type of service! Very impressed!
Kind
When I called to find out what was going on with my rental I was told to drop it off at Stateline in Texarkana but about 2 minutes later the lady told me to drop it off and another location, when I did I explained to them what was going on and showed them the proof they bent over backwards to help and they had everything cleared up in less than 20 minutes, they were very friendly and helpful going above and beyond what I would expect.
All was good!
At the beginning of our journey, we spent 3 hours going round and round trying to find the auto hauler that we needed to use based off specs from the uhaul website. We were sent from one location to the other and back again because each one had docent recommendations from the uhaul system. Other than that frustration, everything was pleasant. Penny at cubby hole was to notch!!!
Sign posts in middle of parking lot made it difficult to maneuver
I was quoted a certain price and got charged more than I was told
Nothing...convenience and price was well worth it. Everything was clean and ready when I arrived.
Penny at Cubby Hole was awesome, friendly, and helpful!
Everyone was extremely courteous and helpful! Especially Penny , who worked the front desk, should be commended for her professionalism!
Waited three and a half hours for road side assistance with a Uhaul facility less than two miles away. The equipment was old..wrecked..and all four tires were bad. It should not have available for customers to use. Mary and Priscilla from the Live Chat were horrible and unprofessional. And Malik should be fired. I should be refunded for the hassle. Bit we know how that will go. Stay away from Uhaul.
Wash the vehicle and fix the leaking tire
I cannot think of anything that needs improved upon. Their customer service was above and beyond! Most definitely pleased. Thank you!!
Do not charge more for a forced upgrade because of UHaul's fault maybe. My girlfriend got dropped off at the above location to pick up our 20' truck at the reserved time, 0930. Twenty minutes later, the staff tells her the truck we reserved will not be available and a 26' is the only option. Being on a tight schedule, she accepted the upgrade. I'm still confused how a $10 upgrade to a larger size cost $120 compared to a quoted $70 for the 20'. Not to mention I reserved the larger dolly for moving a refrigerator and I got the cheap small one. I'm not trying to sound angry, it's just that not one thing was correct, nor was the staff at the location helpful.
Everything was great and very helpful customer service.
No improvement needed
Great place to rent a U-Haul. The staff was professional and courteous. I will rent again from this location.
nothing
The only reason this establishment did not receive an excellent rating is due to its actual location. It is on a one way service road. With that aside, Cubby Hole made the Uhaul rental experience easy and convenient!
The man that helped me was INCREDIBLY nice I had no idea how to hook up a trailer or what to do. He definitely went above and beyond to help me!
Will not use uhaul again
clearly was not inspected before pick up. it was missing the safety latch pin on the tongue. Not only that they did not have a pin for it. because I had to get loaded to leave early the next morning we put a make shift pin in it so I could get home an put my own pin in it...
The establishment itself and the person I spoke with this morning were not the problem. The problem I had was when I tried to correct a problem uhual had with the documentation of their vehicle odometer reading being incorrect. When someone reserves or pay for a service they expect the best for what they paid for. What was a small problem became a big problem when the regional manager decided that it was my fault that I was being charged for everything without hearing my reason. While he offered to refund a part of what I was charged, I felt like that was wrong for me not to get my refund for the charges I was wrongly accused of. He went as far as to argue and tell me what would stand in court when I'm well educated and know that I can sue with the fact that I was charge for a service that was not included in my initial agreement or that I agreed to without listing what that service is I paid for. Once again the establishment cubby hole and the individual that was there was very understanding and tried to work with me. Even when I called in to uhaul the woman on the recording lines you provide even stated that he was wrong not only professionally by arguing but as well as for listing charges that are not stated any were on the document of receipt.
Friendly and efficient service.
Very profecional is my places
My debit card was charged more than the actual bill. When I called to get it corrected, he kept trying to tell me that I had paid it with my card when in fact I gave the lady cash because their machine was messed up. When i returned the trailer, they charged my card for the difference and when i checked, the charge was $125.49 instead of $50.49. He finally told me he couldn't help and I needed to call the 800 number. When I called it the lady tried to tell me the same thing about how the transaction happened. I then emailed her copies of my receipt and my debit card statement. I am waiting on a response but I get the feeling that I'm screwed. If this doesn't get resolved I will never do business with Uhaul again. This is so ridiculous it's not funny. My name is Robert Ainsworth and my contract# 86752329.
Overcharged.. the staff didn't know what they were doing.
Penny went above and beyond my expectations on Christmas Eve to help with my rental.
Everything went ok just a haggle to get everything cleared and sorted out. Seemed they were more focused on their own customers at times instead of dealing with uhaul.
Nothing. The tenant that helped me was great
N/A
Not rent at this location. He would not let me reserve a uhaul so I called first thing on the morning I needed it and he said they were already rented. Then said he would have me one at 1and it would be $29.99. Then he called me at 11 and said my uhaul was there .Gave me one for $39.99, to big. He did this on purpose. DON'T rent here!
I paid for moving pads and did not receive them. I call to voice my concern and the lady who answered the phone said she would look into it. No reply since yesterday morning.
Very nice people to work with. Easy transaction. Will use this location again!
Great service
The staff were friendly but the only issue which was very disappointing is when the gentleman showed me the cargo area of the truck myself and a family looked inside and saw 2 Roaches crawling around. I requested another truck he stated that was the only one they had, The staff then went and got a broom only to sweep them out. Since there was no choice and I had to move my elderly grandmother 3 hours away. I then went to a store and purchased bug foggers to set them off in the truck prior to loading up, as we opened the truck we then saw several more roaches. This was very embarrassing, disgusting and disappointing because myself nor my family do not have roaches and did not want them in our homes. After that I also had to set bug foggers off in the storage unit just in case since we had a 3 hour trip and didn't know if eggs were laid in the truck prior to. I have now had to contact my pest company to spray my home since my elderly grandmother moved with me and those were her belongings in the truck. No customer service to even take money off my bill for the inconvenience or nothing. I have moved several times and NEVER had a situation like this nor lack of assistance from staff only to just sweeping the roaches out. I have been out of money not only by renting the uhaul but extra money by spraying for roaches to ensure our belongings would not be infested, and pest services. Horrible, Horrible all around equipment, customer care, attention to detail.
Friendly staff. Was moved to this location as my original pick up location closed early for the day.
Keep the same excellent Manager. He was very professional, courteous, and helpful. We are new to this area. He made us feel appreciated and valued for our business.
I only used the truck one day. I returned it Saturday night and put key in door
The customer service great. Bruce was very courteous explaining everything and answering all my questions. Would highly recommend Cubby Hole USA for all your moving needs.
Very Friendly, great customer service
No improvement needed.
Explain the rental rates better, I was told one price over the phone and charged another price when I came to pick up the trailer.
The driver's side ramp on the auto transport does not catch when fully extended. It will fall out if pulled too far.
Bruce and everyone at Cubby hole are awesome to work with! Thank you!
I appreciate the personnel for asking for my phone number and going above and beyond to notify me when a truck had been returned early so that i could move. They had told me that no trucks would be available until Monday because of the Easter holiday. Thank you Cubbyhole USA IN WAke Village, Texas.
