Customer Reviews for Cupboard Propane & Moving Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cupboard Propane & Moving Inc

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MARILYN W.
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Customer did not leave a comment.

Frank K.
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I've rented from this location several times, different types of equipment, in-town and long haul … they always take good care of my needs.

Lisa H.
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Very helpful and polite.

Sandra E.
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Customer did not leave a comment.

Tanner I.
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Customer did not leave a comment.

Thomas M.
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Fast service Equipment in excellent working condition

Thomas A.
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Very friendly and helpful employees.

Gregory C.
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The only drawback is space allotted to drop off trailer. If I was a novice at parking a trailer, I would have had a very difficult time backing it into its space. The fellow on duty there was most helpful and very friendly.

Shawn N.
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Customer did not leave a comment.

Travis T.
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Have gotten U-Haul equipment at this location before and they have always bin helpful.

Wanda S.
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Customer did not leave a comment.

Reginald M.
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Michael B.
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George VW P.
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Eric P.
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Customer did not leave a comment.

Dwight I.
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The roof has a leak in it somewhere. We rented the truck and loaded some stuff Tuesday night. When we unloaded the truck Wednesday morning, some of the boxes that were on the floor were wet. There was some water in the floor, on the passenger side of the truck, behind the grandmothers attic. And a couple of towels that were on the floor in the middle of the box were also wet. I mentioned this to the guys when I returned the truck, and 1 of the employees said he was sorry...

James K.
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The Cupboard in Colonial Heights is a fantastic little place. I should know. ^_~

Timothy C.
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Make sure the tow dolly is safe to put on the road.

Shelly S.
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Very helpful! Refunded me for the six furniture covers I did not receive at first rental location in Fl. Will use this location again if needed.

Johnna C.
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Customer did not leave a comment.

Katerina H.
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Very pleasant customer service and was pleased with the entire experience. Would most definitely recommend anyone that has to move with the use of a UHAUL to the establishment. Thank you so much.!

george P.
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Customer did not leave a comment.

Randy B.
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Harry T.
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One alarming problem with truck and was reported. When I stopped for gas to refill tank , while depressing the brake the engine surged and I had the brake pedal depressed to the floor board to keep the truck from running away and possibly hitting other automobiles and or store front.

Mark D.
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Great customer service. Convenient location!!

James S.
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Friendly staff. Quick check in.

Stephen S.
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Customer did not leave a comment.

Michael O.
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Awesome folks to work with! Very helpful!

Jimmy W.
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My experience was very good!

Dana H.
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Customer did not leave a comment.

William R.
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Richard M.
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Very helpful, friendly, and interested in providing good service to customer.....

Mona R.
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Had to wait for someone to show up. The audacity after calling me the day before to remind me time and place to turn in, then to not even be there. Also charged me for 38 extra miles. Really? Sad they would jeopardize losing a customer for less than $20 bucks.

Kristoffer B.
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Everything was great the associate was polite and helped hook up trailer. The only tiny complaint was that there was alot of mother nature in the trailer when we got it. Other then that all good I would recommend to friends and family. Thank you

Chris M.
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Best uhaul place in Kingsport, I highly recommend.

harry E.
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Customer did not leave a comment.

MIGUEL P.
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I did Dropped off at time with not issues thanks ??

Donald C.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Daniel D.
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John W.
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I had a great experience, no issues, staff was helpful and quick, equipment worked great, very happy.

Patricia M.
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Customer did not leave a comment.

Joseph W.
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That truck was clean, but has had better days. Need a bullet to put it out of its misery. Service was excellent though, very friendly and personable guy!!

Abigail P.
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Customer did not leave a comment.

Tim C.
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We were told that the vehicle would use a lot of gas , on the distance we were going,and we filled it up ,It took 50.00 and it only used about 20.00 of the gas we put in..so that was money we lost on gas for nothing...??

judy D.
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Customer did not leave a comment.

Stanley C.
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good check in/checkout. representative was courteous and helpful.

Scott L.
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Customer did not leave a comment.

Brittany K.
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Customer did not leave a comment.

Lisa B.
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Have rented from before .Has always been a good experience and he's very friendly and professional. I will go back when I need services again

ronald K.
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Customer did not leave a comment.

William L.
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Great

Darryl C.
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I had to repair the left tail light wiring on the trailer before I could use it.

Angel D.
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Customer did not leave a comment.

PAUL C.
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very easy process to rent from you.

PAUL C.
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always a pleasure to rent from you guys!

gregory S.
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1st initial drop off point refused to except equipment, 2nd was not open on Wednesday, 3rd did not have room, 4th graciously excepted the equipment. All on all returning equipment was a big hassle, unlike picking equipment up for use.

Jeffery B.
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Customer did not leave a comment.

Orlando B.
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Our experience was terrible! It was the worst experience I ever had where with a place that was supposed to exhibit customer service! There was terrible communication! The guy James who worked the desk was one of the most disrespectful, rude, belligerent, degrading people I have ever had to communicate with! He accused us of “being shady” and “stealing the truck” numerous times, even after he saw our reservation was changed thru customer service! He yelled multiple times over the phone, he was literally screaming at the top of his lungs at a female about how we would be put in jail for stealing his equipment and people like us do shady things and steal. I don’t know what he meant by people like us but we are both African American, there was no other reason for him to assume otherwise! He broke policy and continued to charge our card we made the original payment with daily because he didn’t want anything “shady going on with us”! He told us multiple times we couldn’t speak to the general manager, he didn’t know his name, and he wouldn’t let us contact him! He insinuated numerous times that we wouldn’t bring the truck back because we damaged it and were stealing it, he sent multiple, multiple threat messages about the police and such, and lied about the communication we had with him! Literally THE WORST experience I have ever had in my life! I will never use u-haul again! I honestly hope that guy never has the opportunity to speak to another female, that way again! I’m honestly hoping this wasn’t a race thing but I’m almost 100% sure it was! I will reiterate, I will NEVER use uhaul again!!!!!!!!!

Thomas M.
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Customer did not leave a comment.

Robert D.
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TheyvSaved my Day!

Kenneth L.
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Very helpful

Charles L.
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James was excellent for helping us with the two dolly and Phillip did great putting the order together. Having a newer truck (in service 04/2019) was really nice. Would definitely recommend this location.

Cheri V.
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Customer did not leave a comment.

CARL V.
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information I entered on line was not available for associate; total waste of my time to enter all of my personal information when associate had to enter it again anyway. Site said my pick-up time would be cut in half if I pre-entered my information. Was not true. Second time this has happened. Needs to be fixed.

Randall P.
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Listen to what the customer is telling you about their needs and stop guessing on what their requirements are; some customers know how to hall freight and materials they just need some extra equipment.

George P.
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No problems. Drop off was quick and easy.

Penny D.
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Poor customer service. My bill was wrong. Online rental a nightmare!!!!! Just all round terrible experience!!!!!

Rayford F.
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The employee was very knowledgeable and professional

Stuart S.
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Did a night drop off, very convenient.

Shannon A.
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Customer did not leave a comment.

Frank K.
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shawn G.
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Steve H.
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I dropped the truck off after hours. Did not get to speak to anyone.

Donavon R.
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Customer did not leave a comment.

Jennifer F.
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horrible customer service does not maintain vehichles properly ot document damages like they should i thought the damage on our truck was known as it wasnt mentioned to me when we left lot I did not know I needed to point it out to them and then when I returned I was blown away to be charged for someone elses negligence of reporting it properly when we rented it I nor my family will never use UHAUL again or ever do any sort of business at The Cupboard especially their employee aka manager Phillip

James H.
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First off I didnt need a 15' box truck. Jus needed the pickup. Was informed after i done filled out online that my bank card was not accepted for the pickup truck. Had to get this big 15' box truck i didnt even need that cost 150$. Then was informed I owed more cuz couldn't do the phone app upon return of the truck. An after putting 15$ in gas at the closets gas station putting the truck back on a quarter tank. He calls to inform me that the truck had less than quarter tank witch is B.S when I have reciete to show an pictures from trying to do the phone app stuff. This is a bunch of crap telling me I still owe 33$ when I didnt even drive the full 100 miles I estimate for the trip. I WILL NOT RENT AGAIN NOR WILL I RECOMEND THIS GUY OR UHAUL TO ANYONE.

William L.
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Customer did not leave a comment.

Mark L.
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I was very disappointed that this place didn’t give military discounts, the last one I used did!

Terry B.
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Yes, very helpful, professional and courteous

James W.
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Customer did not leave a comment.

Zachery W.
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Depending on the situation when they review the call I will get visa involved the bank has stopped my card and they will be disputing it

Vivian C.
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Customer did not leave a comment.

Terry B.
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Nothing more! Keep up the great work!

Robert K.
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Customer did not leave a comment.

Mary W.
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The guy trying to check in my vehicle was very courteous and was trying to fix the issue with checking in my vehicle.

Thomas P.
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Customer did not leave a comment.

Alfonso T.
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Philip is very polite, professional and helpful.

Carter J.
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Customer did not leave a comment.

Don L.
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Customer did not leave a comment.

Brandon M.
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This dirtbag went inside and “checked me out” while I folded the furniture pads. When I waked in he told me I was good to go. So I leave. I get an email later saying I was charged $100 fee for cleaning. I returned a CLEAN truck (cabin and hauling space) with all furniture pads folded NEATLY. This dirtbag tacked a $100 cleaning fee on me for NO REASON just to make an easy $100. And he did so without even notifying me upon my drop off!! I would never use this jerk again and if U-Haul allows morons like this to do these things then I’m not sure I’d use U-Haul again either!!

Fredrick S.
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Customer did not leave a comment.

Cheryl O.
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It was a great experience and a great price. James was very professional and a nice guy to deal with.

Julie E.
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Customer did not leave a comment.

Deanna K.
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Great service at this location. Super helpful and friendly. They answered all my questions concerning this move and a future move planned in a few months. Equipment was in great condition & clean. Plan to use this location again and recommend it to others.

Kelly M.
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Customer did not leave a comment.

Robert W.
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This is a small local business that I have rented from several times and had very good experiences. I do not have any suggestions for improvement.

Ted S.
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The agent was very friendly and helpful. He greeted us with a big smile, as if he knew us. After a long, tiring day, he lifted our spirits.

Joseph S.
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The personnel here met me in the parking lot at my car as I exited my vehicle. Immediately checked me and inspected the vehicle and detach the trailer from my vehicle and moved it to his parking space himself. No complaints

Timothy V.
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Philip was very friendly and helpful made returning super easy

No reviews have been submitted for this location.

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