Craig at CVZ was great!
Miranda W.
Customer Reviews for Custom Vans
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They forgot about my reservation when I called to confirm the day before pickup (despite having spoken to the exact same man 2 weeks prior). They also said for return to just drop the keys in the box. They neglected to mention that the online return would want pictures inside the truck which were impossible to take once the keys were dropped.
CALLIE C.I had to drive 45 minutes from my house to drop off at the required location when I have 2 Uhaul dealers within 5 miles of my place. I will definitely look for other services next time.
DWIGHT B.Bigger entrance
Nicholas M.s/o
ROBERT B.Charged for 3 days. Need 1
ERIC S.The staff is very nice and parked the truck at the door
SHEILA E.Very friendly and helpful. Trailer likely 40+ years old-but made the trip.
Lane L.Reserved on the app, worked great, awesome staff for pickup and return
Michael M.We originally were scheduled to pick up at a different location which is closer to home and this was an unexpected and last minute change. Also, while the staff was friendly, we had arranged add ons that were unavailable at this location.
Edward S.everything was ready to go new Truck and clean, people were very friendly, this is the only way to move, worry-free
Eric I.Very Professional !
phillip P.They need to put a sign on the street so newcomers to town can find them more easily!
Deborah B.I was perfectly satisfied with my experience. I can't really think of any improvement that would be necessary. Everyone here was friendly and helpful.
Maxine R.Explain all the expenses associated with moving. Did not explain there would be a mileage fee.
Jodi W.I returned the equipment when Custom Vans was closed. The u haul check in process after hours is not very user friendly.
CHET C.Returned the truck to the nearest UHaul drop off, according to the app. The address it gave us was a drive thru beverage place. Close, but confusing, nonetheless. We finally found where we should be, after asking the drive thru employee. The signage for the actual UHaul place was terribly small and up the road from the given address. To return the truck, they required you to do everything on the app, once again. It's instructions consisted of "park the truck, but don't block a door". The app was pretty easy to use, though, so I can't complain there. We just parked the truck next to another UHaul in the grass. The app told us to return the keys to the drop box. The drop box said it was for after hours, which we weren't. I went inside to ask, just to be sure they didn't need me to sign anything or actually pay, since the pickup location didn't ask for payment or give me any paperwork. I wasn't even acknowledged until I approached someone to ask if I should just put the keys in the drop box or if they needed them. They said they weren't expecting any trucks. I showed them the app and the return process it had sent me through. They asked for my paperwork, which I didn't have because the shady place I picked up the truck literally just handed me keys. They did take the keys and must have taken care of the return since I haven't heard anything else. Get it together, UHaul. I'll be using a competitor for my future needs.
Martin C.Being new to the city, Darrell was especially kind and helpful.
Genevieve H.Have dollies on trailer.
Kim O.Nothing to improve, excellent service, very knowledgeable and vey nice.
Brad R.This location was on it for a non Uhaul only location! I recommend the compan and the rental location.
Richard T.Need better guidance as to where to go once inside the building to return the u-haul rental.
JOHN A.They need to be more knowledgeable about procedures.
JOHN M.N/a
CHELSEA R.s/o
JIM N.Have uhaul materials available for purchase such as boxes and supplies
BRITTANY T.They took almost an hour to process my order. Very disappointed in service getting the rental. The condition of the truck was well maintained and need some new traction support.
Brentnei C.I use Custom Vans for many things. This is a great place for custom parts, information and renting a Uhaul.
robert M.Pick Location closer to address. I had 10 miles on truck before i even started moving.
Kenny M.Woman was unfriendly and confusing when I called to see if they had any storage available. She was hard of hearing and I had to yell.
Privacy R. | Premières impressionsi did not move in thank you
Privacy R. | Premières impressions