The parking lot is dirt and poorly maintained. Deep pot holes make move a large truck a bit of a challenge.
Sherilyn Davids
Customer Reviews for DN Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The person helping me was wonderful but guy in the office yelling on the phone at a customer or shop was not appropriate and did not care or even notice I was in his lobby trying to get my truck rented. The girl helping me was awesome and took care of me. Less than good because of him not her.
Dean Capps1st truck had some front end issues but it was swapped quickly for a different truck that was good.
Ron SmithDrop off location was supposed to be in big lake. We were not informed of the change of drop off location until we arrived at the one we scheduled it for. Then we were told we had to drive an additional 14 miles. When we picked up the truck we should've been told that the drop off location we chose couldn't accept 26 ft trucks and we would've had the opportunity to choose one that fit our route better. The drop off place was a different name than what was listed, had no parking space, the staff were short with us and condescending, and the office itself was trashed, smelled like garbage and was very disgusting overall.
Kassandra CairdWe dropped off after hours. The gentleman located in the unaffiliated car dealership was nonetheless very helpful. This isn't where we intended to drop off as it was out of our way, but it got the job done. Definitely look up the address. In any case, it was a smooth process, and we were able to wrap things up very quickly with the online self checkin.
Melissa GouldMy reservation said to pick up at BHA Resale Store, 3365 E Washington Ave, Madison, WI 53704. They didn't have it. They sent me to the u haul on Verona road, 18 miles away. They didn't have it either. That u haul sent met to this one at Atlas court, another 12 miles, and that one had it. So an extra 30 miles and an hour and a half of my time. Likewise, when I returned it at my destination the next day, my drop off location got changed to a different place 10 miles away (DN Auto sales). So that was an extra 10 miles plus 30 mins to sort out why I couldn't drop it off there. And that place was closed but customer service assured me it was ok to drop of there even though they were closed. Two days later I get a call from that location asking if I was going to drop off the trailer. Luckily I took pictures to prove I dropped it off and the location on their lot to prove that I already had. The found it the next day. Two hours wasted and 40 miles of my gas. I will never rent from u haul again.
Michael SmithMy requested equipment was not in the UHaul. The truck I was going to use was snowed in and covered in snow. The person who helped me didn't have a phone and didn't know how to make changes to my reservation.
Angel Rivera MaldonadoIt would have been nice to have it out of the snow when I came and hooked it up. It was in fairly deep. I had issues hooking it up, but the manager sent me a video showing me how to do it and it helped,
Bonnita BernhardtI was charged more than quoted, without any explanation. This is not okay, and is being disputed. I would not recommend uhaul to anyone in the future.
Matthew HegnaVery helpful when another location was misleading and saved me alot of money
Jordan Million