Please inform the customer that this place doesn't open until 10am. I showed up there at 7AM, which was the time I reserved the truck for and there was no one there! I had to call U-Haul and they had to walk me through the self checkout while I was standing out in the bitter cold without any gloves. I then had to wrestle with the lock to gain access to the key as they were rusted and frozen shut. When I finally did get access to the truck, the windshield wiper was broken and the windshield was covered with two inches of hard packed snow. There was no ice scraper in the truck so I had to wait 30 minutes for the ice to melt before I could leave. Finally, the truck hadn't been moved in awhile and it was snowed in so I had to spend 20 minutes getting it out of it's spot as it was stuck. Any other person less tech savvy or less experienced with driving in the snow would never had been able to even get the truck.
Darren J
DN Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elk River, MN 55330
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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The parking lot is dirt and poorly maintained. Deep pot holes make move a large truck a bit of a challenge.
Sherilyn DThe person helping me was wonderful but guy in the office yelling on the phone at a customer or shop was not appropriate and did not care or even notice I was in his lobby trying to get my truck rented. The girl helping me was awesome and took care of me. Less than good because of him not her.
Dean C1st truck had some front end issues but it was swapped quickly for a different truck that was good.
Ron SDrop off location was supposed to be in big lake. We were not informed of the change of drop off location until we arrived at the one we scheduled it for. Then we were told we had to drive an additional 14 miles. When we picked up the truck we should've been told that the drop off location we chose couldn't accept 26 ft trucks and we would've had the opportunity to choose one that fit our route better. The drop off place was a different name than what was listed, had no parking space, the staff were short with us and condescending, and the office itself was trashed, smelled like garbage and was very disgusting overall.
Kassandra C